2020. about randstad

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about randstad2020.

content.

© Randstad 2020 | 2

who we are3what we do9our heritage17our strategy in detail21corporate social responsibility29

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who

we are.



our purpose is to support people and organizations in realizing their true potential

randstadhuman forward.

randstad in numbers#1 HR services provider worldwide.

€ 23.7billion in revenue

key figures 2019

260,700permanent placements

38,280avg. corporate employees

4,861offices in 38 markets

47%women in leadership positions

649,000people we help to work every day


our brands and service offering.


staffing, professionals, and inhouse services MSP & RPO, collaboration with local Randstad partners for all other service offerings

outplacement & career development

online talent acquisition, talent management and analytics solutions

IT & engineering consultancy, projects, outsourcing (SOW), and professionals

professionals recruitment

professionals recruitment, focus on healthcare staffing and inhouse services

professionals, inhouse solutions, payrolling andtrainee programs MSP connected to freelance marketplace

professionals, focus on IT & finance and IT solutions staffing and inhouse services (franchise)

our global presence.

Andorra JapanArgentina LuxembourgAustralia MalaysiaAustria MexicoBelgium MonacoBrazil NetherlandsCanada New ZealandChile NorwayChina PolandCzech Republic PortugalDenmark RomaniaFrance SwedenGermany SingaporeGreece SpainHong Kong SAR SwitzerlandHungary TurkeyIndia United KingdomIreland United StatesItaly Uruguay

(represents over 90% of the global HR services market)


We also have a number of strategic alliances to expand our global reach.

executive board and responsibilities.*


jacques van den broekCEO and chair of the executive board

Responsible for the United Kingdom and Ireland. In addition, he is responsible for Global IT, Business Concept Development, HR, Marketing & Communications, and Public Aff �airs.

henry schirmerCFO

Responsible for Global Finance and Accounting, Business Control, M&A, Tax, Treasury, Business Risk & Audit, Investor Relations and Legal.

rebecca henderson

Responsible for Global Businesses: Monster Worldwide, RiseSmart, Randstad Sourceright and twago. In addition, she is responsible for Global Client Solutions.

françois béharel

Responsible for France, Belgium & Luxembourg, Spain, Portugal, Italy, Greece, Turkey, Brazil, Argentina, Mexico, Chile and Uruguay.

karen fichuk

Responsible for the United States and Canada.

chris heutink

Responsible for the Netherlands, Germany, Denmark, Sweden, Norway, Austria, Switzerland, Poland, Czech Republic, Hungary, Romania, Japan, China, India, Australia, New Zealand, Hong Kong SAR, Singapore & Malaysia.

* slide will be adjusted after AGM

what

we do.


what we do.

We help talent in finding jobs and developing their skills so they can have a meaningful career. Our data-driven insights enable us to quickly identify smart career opportunities and make the perfect match. Candidates are personally guided to short- and long-term career success.

We help our clients to find the best talent with the most relevant skills for their business. Our technological expertise, combined with our human touch, enables us to focus on our clients’ business needs by providing tailor-made solutions and the best personal advice.


our services• staffing • professionals• inhouse services• global businesses

staffing.

• our largest business.• focus on recruiting candidates for

manufacturing, logistics and administrative jobs.

• temporary staffing, permanent placements, and specialties focusing on specific market segments.

• network of high-street and suburban branches.

• unique unit structure in many markets: each unit consists of two consultants, responsible for both client service and candidate selection.


inhouse services.

• a unique on-site solution for managing a client's workforce with specific skill sets and a fluctuating level of demand, aiming to improve clients’ labor flexibility, retention, productivity and efficiency

• often in the manufacturing and logistics segments.

• total HR management, including recruitment & selection, training, planning, retention and management reporting.


professionals.

• focus on recruiting experienced professionals and managers with an academic or equivalent qualification from a wide range of industry backgrounds.

• covers temporary and permanent placements, and statement of work (SOW).

• for middle and senior leadership positions.

• engineering, IT, finance, healthcare and other disciplines, such as HR, education, legal affairs, and marketing & communications.


global businesses.

a range of services, such as:

• online talent acquisition

• managed services programs (MSP)we take on primary responsibility for the organization and management of a client's contingent workforce.

• recruitment process outsourcing (RPO)we take on primary responsibility for the recruitment and selection of a client's workforce.

• outplacement and career development


randstad’s services framework.Randstad supports its clients and talent at all levels by providing a wide variety of services

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whom do we work for.


https://www.google.nl/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=2ahUKEwiZ9qvu3vPbAhULDewKHWxAD6kQjRx6BAgBEAU&url=http://www.freelogovectors.net/glaxosmithkline-logo-ai-file/&psig=AOvVaw3Itj6zJ5y0VfTNkX4myZej&ust=1530185371956991

our

heritage.



our core values guide us in how we work.


to trustWe are respectful. We value our relationships and treat people well.

to serveWe succeed through a spirit of excellent service, exceeding the core requirements of our industry.

to knowWe are experts. We know our clients, candidates, suppliers and other business partners. In our business it is often the details that count the most.

striving for perfectionWe always seek to improve and innovate. We are here to delight our clients and candidates in everything we do. This gives us our edge.

simultaneous promotion of all interests We see the bigger picture and take our social responsibility seriously. Our business should always benefit society as a whole.

Our values shape our culture. They help us develop, grow and better serve our clients, candidates and other stakeholders.

business principles deeply rooted in all activities.

business principles

core values• to know• to serve• to trust• striving for perfection• simultaneous promotion of all interests

policies & procedures• fair competition• gifts & hospitality and anti-bribery• non-discrimination, intimidation &

harassment (human rights)• data protection• e-communications and information security

misconduct reporting procedure


our strategy

in detail.


our strategy.

The world of work is changing rapidly.

At Randstad we combine the power of today’s digital technology with our distinctive human approach, supporting people and organizations in realizing their true potential.

We aim to be the trusted advisor for talent in all steps of their working lives and the trusted HR partner for our clients in all their talent needs, creating long-term value for all our stakeholders.


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• globalization & urbanization

• technological progress &automation

• demographics

• changing nature of work

• mobility

our strategic building blocks.

structuralgrowth drivers

© Randstad 2020

• digital

• operational excellence

• accelerating growth

strategic pillars value for ourstakeholders

• optimal workforces for clients

• the best jobs for candidates

• the employer of choice for our employees

• creating EVA for investors

• shaping the world of work for society

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• transparency

• guidance

• proactivity

Human Forwardpromises

(sustainability basics)

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our strategy is to deliver long-term value to all our stakeholders.

© Randstad 2020 24

our ultimate goalBy 2030, we will touch the work lives of 500 million people worldwide

our purposeWe support people and organizations in realizing their true potential

lifetime employabilityAt the center of our business model, we connect clients with talent to foster lifetime employability. By combining data-driven insights with the power of human relationships, we endeavor to be a trusted human partner to talent, providing guidance on employability throughout their working life.

our strategy centers around three pillars - digital- operational excellence- accelerating growth

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our strategic objectives and roadmap.

© Randstad 2020 25

organizationalexcellence

● create capacity for growth

● continuously develop our employees

● talent acquisition and employer brand strategy

embed digitaltransformation

trusted HR partner for our clients

world’s largesttalent engine

capitalize on growth opportunities

● digitalize our processes● build a solid data-driven

foundation● reposition innovation

fund

● deliver on our human forward promises: proactivity, guidance, transparency

● embed data-driven insights in our offerings

● organize our clients’ workforces

● deliver on our human forward promises: proactivity, guidance,

● transparency ● lifetime employability● data-driven

measurement of all interactions

● more resilient and profitable portfolio

● competitive growth● value creation from

employability ecosystem● be recognized as a

top 100 brand

financial objectives● market share gains● EBITA margin of 5% to 6%

ultimate goal ● by 2030, we will touch the

work lives of 500 million people worldwide

our ultimate goal.

touching the work lives of 500 million people worldwide by 2030.



our ultimate goal.

Our ultimate goal gives words to what we feel and what unites us as a company. It is what we believe in and where we want to go. It will not be an easy goal to achieve, but it motivates us to move forward.

Our core values form a solid basis for this goal. We also take our sustainability basics seriously: corporate citizenship, safeguarding labor & human rights and taking environmental care.

To lead the way towards the goal, we have identified four drivers. By rigorously and conscientiously committing ourselves to these drivers, we will be taking the necessary, and measurable, steps towards realizing our ultimate goal.

1. contributing to economic growth2. connecting with people3. fostering inclusive employment4. shaping the world of work

randstad innovation fund.

A strategic corporate venture fund that focuses on online platforms, big data analytics, machine learning and sourcing, screening and selection tools.

By creating an HR technology portfolio of complementary minority investments, RIF supports Randstad’s ambition to be a leader in its field.


exited investments

current investments

corporate social

responsibility.


sustainability is at the heart of randstad’s business.

One of Randstad's core values is the simultaneous promotion of all interests.

we play a key role in society since 1960; work is a unifying force• contributing to labor participation, social inclusion,

well-being.• offering employment solutions to address growing

challenges: structural skills shortages, declining population growth, ageing workforce.

• gathering and sharing employment market information and insights to take the HR services market to a higher level.

• influencing (de)regulation in our markets.

our core business: helping people to work• in 2019, we helped more than 2 million people find a job,

that’s 649,000 people around the world every day.


randstad with heartempowering staff to give back to local communities. Randstad With Heart, launched in 2018, is a global program that enables our more than 38,000 employees worldwide to do eight hours of voluntary activities annually during working hours for a charity of their choice.

The purpose of Randstad With Heart is to give all our employees the opportunity to give back to society − by volunteering, donating and fundraising − and to raise awareness of causes that are close to their hearts. By combining the engagement and activities of all our employees, we are able to create great social impact.

In 2019, 3,931 employees contributed 25,912 hours of volunteering.


employees volunteer through VSO partnership.


In 2019, 21,400 hours were spent on VSO projects and we reached 4,000 people and helped them to become more employable.

VSO is the world’s leading development NGO that fights poverty through volunteers and Randstad employees have the opportunity to volunteer themselves. Through our partnership we want to improve the employability of poor and marginalized people through the knowledge and skills of Randstad volunteers in VSO's livelihood projects.

imagine what we can do together

clipper stad amsterdam.

Built in cooperation with the City of Amsterdam, the Clipper is a historical reconstruction of a mid-19th century clipper ship.

During its construction in the late 90s, the Clipper provided work experience and training for 138 people, equipping them with the skills and confidence to succeed in the workforce.

Today, the Clipper is used as a host of different events offering trainee positions to individuals seeking work experience in operating sailing vessels as well as in the hospitality industry.


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2020. about randstad