2017 Q1 eDiscovery Critical Trends Survey Corporate...23% 16% 19% 22% 14% AI, Data Analytics and Advanced Technology In the next 6 - 12 months would you like your usage of AI and advanced

2017 Q1 eDiscovery Critical Trends Survey

made possible by

Corporate

83%

48%

84%

68%

17%

52%

16%

32%

other

Tech

Process

People

Top Corporate Legal Pain Points

How do you intend to solve your top pain points?

Rank your top eDiscovery, Data or Information Governance pain points for 2017.

Insource Outsource

31%

Inadequate Tools and

Technology

42%

Rise of Cloud Repositories

( i.e. Office 365)

53%

Variety of Data Sources

31%

Lack of Clear and Articulable

Strategy

31%

Institutional Resistance to

Change

31%

Volume of Data Growth

Percentages add up to more than 100% because respondents were asked to choose more than one answer.

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Corporate Q1 eDiscovery Critical Trends Survey

The majority of “other” responses highlighted either a hybrid insource/outsource approach, or they were evaluating their options.

AI, Data Analytics and Advanced Technology

In the next 6 - 12 months would you like your usage of AI and advanced analytics to:

How often are you using AI, data analytics and advanced technology on your legal matters?

3% of respondents lacked the metrics to answer

Decrease

Increase Stay the Same

20%77%

0%

Other (please specify):

Need to evaluate each matter on a case-by-case basis.

3%

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11%

25%

22%

11%

17%

0% – 10%

10% – 25%

25% – 50%

50% – 75%

75% – 100%

% o

f M

atte

rs

Top 2 obstacles / barriers to adoption of AI, data analytics, and advanced technology:

Internal Resources Gap – outcome

Unclear value proposition– outcome

46% 43%

4

Top Ranked Corporate Legal Investment Priorities For 2017

31%

23%

40%

31%34%


Project

Management

Workflow

Technology

Knowledge

ManagementReview

Technology

(i.e. Relativity)

Legal HoldMatter

Management

The following options were

not priorities for respondents:

8.5%AI, machine learning, cognitive computing software/ solution (Ross)

3%Expert Systems(Neota Logic, Kira)

3%Production Software

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5

Corporate Legal Workload

Improve internal productivity and efficiency40%

Outsource workload to vendor

30%

10%Add to staff

6.7%Outsource workload

to outside counsel

6.7%

Other (please specify)

“All of the above”

“Buckle down and do the work”

3.3%

Add consultants

3.3%

Invest in Tools & Technology

Decrease Increase Stay the Same

If your workload will increase, how will you respond?In the next 6 months, do you anticipate your eDiscovery/Litigation Support workload will:

30.5%66.7%

2.8%

made possible by


David CowenPresident

The Cowen Group

c 212.661.0025

e [email protected]

Jennifer SchwartzSenior Vice President

Cowen Group Staffing

c 773.398.8277

e [email protected]

Let’s Connect

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2017 Q1 eDiscovery Critical Trends Survey

Law Firm

78%

45%

78%

84%

22%

55%

22%

16%

other

Tech

Process

People

Top Law Firm Pain Points

How do you intend to solve your top pain points?

Rank your top eDiscovery, Data or Information Governance pain points for 2017.

Insource Outsource


Law Firm Q1 eDiscovery Critical Trends Survey

46%

Variety of Data Sources

39%

Volume of Data Growth

41%

Institutional Resistance to

Change

25%

Cost Reduction / Predictability

The majority of “other” responses highlighted either better education or a hybrid in/outsource approach.

23%

16%

19%

22%

14%

AI, Data Analytics and Advanced Technology

In the next 6 - 12 months would you like your usage of AI and advanced analytics to:

How often are you using AI, data analytics and advanced technology on your legal matters?

0% – 10%

10% – 25%

25% – 50%

50% – 75%

75% – 100%

% o

f M

atte

rs

3% of respondents lacked the metrics to answer

Decrease

Increase Stay the Same

7%91%

0%

Other (please specify):

Would depend on the specific nature and requirements of the matter.

2%


Top 2 obstacles / barriers to adoption of AI, data analytics, and advanced technology:

Workflow gap - Unclear how to utilize/deploy technology solution

Unclear value proposition– outcome

50% 44%

10

Top Ranked Law Firm Investment Priorities For 2017

33%

29%

42%

36%

41%


Review

Technology

(i.e. Relativity)

Project

Management

Workflow

Technology

Predictive

Analytics Matter

Management Knowledge

Management

The following options were

not priorities for respondents:

9% Legal Hold

5% eBilling

3%Other:Project Management


11

Law Firm Workload

Improve internal productivity and efficiency33%

Outsource workload to vendor

24%

21%Add to staff

9%Invest in Tools &

Technology

9%

Other (please specify)

“Overtime”

“Manage more efficiently”

“Internal staffing and Outsourcing”

3%

Outsource workload to outside counsel

2%

Add consultants

Decrease Increase Stay the Same

If your workload will increase, how will you respond?In the next 6 months, do you anticipate your eDiscovery/Litigation Support workload will:

19%78%

2%


Law Firm Full Time Employees

12

25% 25%

20%

17%

5%

0%

8%

1--5 6--10 11--20 21--30 31--40 41--50 <50

In the next 6 months, will the sizeof your group or department:

How many full-time employees currently work in your litigation support/eDiscovery group or department

Decrease

I n c r e a s e Stay the Same

58%38%

3%

F u l l T i m e E m p l o y e e s


13

What new service do you most want or need from vendor/strategic?

0

• Overflow project management and technical support

• Liaison to translate legal to technical and technical to legal

• Flexible support

• Efficient technology and expertise

• Top notch project managers/consultants and partners

• More subject matter expertise and consulting

• Project management

• More pro-active suggestions and workflows

• Documented standardized processes

• Matter management dashboards

• Streamlining the review and production of mobile data

• Easier implementation roadmap

• Reduce cycle time to onboard advanced technology

• Better TAR for alternative data sources (e.g. chats, audio)

• Audio File handling

• Better AI (6 responses)

• Simple social media collection application that gives you output that is actually useful.

• Easier to use and better performing review tools

• Remote collection

• Easier processing of mobile devices into review

• Post document review and transcript management

• Better translation tools

• Complete SaaS support for small matters in secure environment

• More flexible predictive coding options that integrate into existing tools

• Collect-and-cull tools that don't require processing data prior to culling (and hopefully collection)

• Tool to permit confidential matter dashboard for clients

• Better and easier to use technology assisted review tool

• Advanced analytics in BI tools

• More user-friendly analytic/AI tools

• Better integration with products like CaseMap/Textmap

• Cybersecurity protection

• More flexible, a la carte service offerings

• Zero downtime on hosted databases

• Better ‘best practice’ guidance

• Affordable Relativity managed services environment that fits with our firm culture and into the budget

• Repeatable workflows and full use of analytics at lower and predictable costs to encourage increased use of tools

• Real time budgeting

• Sell being smart not commodities

• Automated SOW and more consistent pricing and billing strategies

• Better pricing


David CowenPresident

The Cowen Group

c 212.661.0025

e [email protected]

Jennifer SchwartzSenior Vice President

Cowen Group Staffing

c 773.398.8277

e [email protected]

Let’s Connect


Documents

2017 Q1 eDiscovery Critical Trends Survey Corporate...23% 16% 19% 22% 14% AI, Data Analytics and Advanced Technology In the next 6 - 12 months would you like your usage of AI and advanced