*Transactions made in the last 30 days

2017 PACE REPORT • INDIA

TOP 3 AREAS OF OPPORTUNITY

MOBILE

Demonitisation in late 2016 has pushed rapid, broad adoption of mobile payments.

1

Importance of digital payment options

increased across all age segments year over year:

Paid a bill from your bank account

Transferred funds between accounts

Made a purchase by using a mobile app that you can use at many different retailers

Made a purchase by using a retailer’s app that you can only use at that retailer

Paid an individual via bank’s app

Paid an individual via a payment service’s app

62%

64%

69%

73%

79%

84%

of banked individuals report using their

bank’s mobile app in the last 30 days.

Gen Y

Gen X

Older Consumers

60

59

63

Indian consumers are more likely to use their bank’s app for mobile payments.

Source: The FIS Performance Against Customer Expectations (PACE) Report, 2017Learn more at www.fisglobal.com/closethegaps.

PAYMENTS 2Habituate digital payments to achieve top-of-phone status.

Gen Y Gen X Older Consumers

72%

73%

56%

51%

46%

40%

P2P PAYMENTS WITH BANK’S MOBILE APP

P2P PAYMENTS WITH ANOTHER MOBILE APP

UTILITY BILLS

TRAVEL

ENTERTAINMENT

ONLINE SHOPPING

Mobile payment

Credit card payment

34% 36%

34% 37%

36% 30%

37% 40%

Benefits desired by a personal financial management app:

IMPROVE FINANCIAL HEALTH3

Banks can improve their bottom lines by educating consumers on healthy financial habits.

PAY BILLS ON TIME

TRACK SPENDING

MAXIMISE SAVINGS

PLAN BUDGET

Financially getting by Financially unhealthy

59% 44%

52% 35%

49% 35%

47% 35%