2017 A2A Sustainable Value - Amazon S3 · 2018-09-18 · 2017 A2A Sustainable Value 1 Letter to stakeholders This year, A2A turns ten years old. It is an important event for the Group

A2A Sustainable Value

2017

www.a2a.eu

2017 A2A Sustainable Value 1

Letter to stakeholders

This year, A2A turns ten years old. It is an important event for the Group and for the Integrated Report, as this tenth publication coincides with the first in the form of the Group's Consolidated Non-Financial Statement, in accordance with Italian Legislative Decree no. 254/16.

We want the appointment with the Integrated Report to remain a privileged opportunity to dialogue, measure our progress and look to the future, starting out from a clear vision of today. And under this scope, we are proud to say that A2A was one of the first companies, in April 2016, to redesign its sustainability strategy in light of

the UN Agenda priorities of the 17 Sustainable Development Goals, defining a Sustainability Policy through to 2030, hinged on four cornerstones: the circular economy, decarbonisation, smartness in systems and services and people innovation.

Two years on, the A2A Board of Directors has sought to confirm the commitments made through to 2030 and approve a new 2018-2022 Five-Year Sustainability Plan, with a set of operative goals, connected and integrated into the business: for the first time ever, the Plan and sustainability indicators constitute an integral, qualified part of the Business Plan.

The Chairman The Chief Executive Officer

Giovanni Luca Valerio Valotti Camerano

A2A at the service of cities and

communities createssustainable value

every day

2017 A2A Sustainable Value

For more information on the forumAscolto initiative, visit the website www.forumascoltoa2a.eu and the facebook page www.facebook.com/forumAscolto

SUBJECTS RESULTS

4 work groups on:• Smart city and energy

effi ciency• Circular economy• Environmental culture• Urban regeneration

Separate waste collection - under the scope of the “Varese manca poco” communication campaign aiming to achieve 65% separate waste collection.

3 macro-themes:• Environment and energy• Culture and tourism• Economic development

4 ideas chosen:Smart Mobility > action plan to contribute towards a smart, sustainable mobility system, including an app to monitor the progress made on the Group’s road sites, the development of a company fl eet of 100 electric cars and an innovative charging infrastructure;

Public lighting > artistic LED lighting project on buildings chosen by citizens;

Urban decoration > programme of communication actions to raise awareness dog owners of the issue of dog excrements;

Reduction in food waste > actions to foster the dissemination of good practices for the fi ght against food waste - recovery of food not sold at open air markets, in large-scale retail and collective catering establishments, sharing the initiatives with the territory’s most important players.

Stipulation of a “Letter of commitments” for the development of:

- vademecum specifi c to the user target on separate waste collection;

- update of the app “PULIamo” to include information on the collection days and information on how to correctly handle waste;

- ad hoc information and training about separate waste collection for foreign citizens;

- supply, on free loan for use, of additional containers for separate waste collection in commercial businesses and schools;

- information campaign in schools (meetings and distribution of dedicated informative materials).

March 2018, launch of the call CreiAMO FVG to choose two entrepreneurial ideas intended to foster sustainable tourism in Friuli Venezia Giulia, through an economic contribution and a light incubation process.


calore distribuito con il teleriscal-damento GWh

0

1,250

2,500

3,750

5,000

2016 2017

2,412 2,682

HEAT/COLD SOLD GWh

0

10

20

30

40

50

2016 2017

46 49

WATER TREATED Mm3

2016

62

2017

69

0

50

100

75

25

WATER DISTRIBUTED Mm3

energia elettrica distribuita GWh

0

4,000

8,000

12,000

16,000

20,000

2016 2017

11,204 11,590

ELECTRICITY DISTRIBUTED GWhe

0

2,500

5,000

7,500

10,000

2016 2017

8,284 8,289

ELECTRICITY SOLD TO END CUSTOMERS GWhe

ELECTRICITY PRODUCED GWhe

0

4,000

8,000

12,000

16,000

20,000

2016 2017

16,081 17,895

Hydroelectric plants Thermoelectric plants Cogeneration plants Waste treatment plants Photovoltaic plantsTechnological partnerships

Updated as at 12.31.2017

gas distribuito Mm3

0

500

1,000

1,500

2,000

2,500

2016 2017

2,096 2,480

GAS DISTRIBUTED Mm3

0

500

1,000

1,500

2,000

2016 2017

1,372 1,629

GAS SOLD TO END CUSTOMERS Mm3

0

500

1,000

1,500

2,000

2,500

3,000

2016 2017

2,299 2,726

THERMAL ENERGY PRODUCED GWht

0

500

1,000

1,500

2,000

2016 2017

1,477 1,605

WASTE COLLECTED kt

0

1,000

2,000

3,000

4,000

2016 2017

2,817 3,366

WASTE DISPOSED kt

The A2A Group


PRIVATE

INSTITUTIONALINDUSTRIAL

smart city

public lighting

energy saleenergy efficiency

initiatives

COMMERCIAL separate waste collection

non-separate waste collection

special waste

material recovery

waste-to-energy plant

DIS

TRIC

T H

EATI

NG

DISTRICT HEATINGREMARKETING

DISTRIBUTION

OTHER SERVICES

DISTRIBUTION

DISTRIBUTION

natural gas network

cogeneration

thermoelectric

EXTRACTION OF RESOURCES

photovoltaic

hydroelectric

capture and conversion to drinking water

collection and purification

municipal waste

WaterElectricityGasHeatWasteOther services

C O M M U N I T Y

A2A’s value chain



Mission and values Our business modelWe aim to be a Group capable of providing cities with essential services that meet the highest standards of quality and efficiency due to their sustainability, development of the local community and openness to change.

This is why we have defined 5 values, which represent the cultural identity that inspires all A2A people and the reference rules of conduct for the everyday activities of employees, for an increasing level of integration with the territories and people who live there.

The A2A Business Model seeks to create shared sustainable value for the company over time and for its reference community. It does so through a system of values, organisational tools, policies and operating processes, which come together to support the different Group Business Units.

The six capitals (Financial, Manufacturing, Natural, Human, Intellectual and Relational) are behind the model, on which the organisation depends in order to guarantee its services. Part of the capital is consumed in the generation of the services offered by the Group to the community; this is why A2A has defined a strategy that integrates business objectives with sustainability objectives, aimed at returning value to each capital, to keep their capacity unaltered, with a view to sustainable development.How we put them into

practice in 2017

Innovation: an internal structure has been established, dedicated to research for innovative projects and Patavina Technologies, a start-up of Padua University acquired, with competences in terms of smart cities and IoT platforms

Sustainability: updated the Sustainability Plan and integrated it into the Group’s Strategic Plan. Adhered to some important international networks, like We Mean Business, a non-profit association that is involved in the fight against climate change

Participation: more than 270 stakeholder engagement initiatives developed internally and externally and 3 multistakeholder listening forums in the territories of Milan, Varese and Friuli Venezia Giulia

Responsibilities: 35 thousand people involved in environmental education projects across all territories in which we operate and 6 Territorial Sustainability Reports published

Excellence: increased our presence in all business areas with new plants and services, and reached levels of excellence in customer/citizen satisfaction surveys

The A2A Group’s values

Innovation: we are building a future based on ideas, research and technology to face each new challenge bravely

Sustainability: we are striving to reduce the impact of our actions on the environment to a minimum and to ensure a sustainable tomorrow for future generations

Participation: we put people first, focusing on feedback, cooperation and sharing

Responsibilities: we are committed to creating value for the future, keeping our promises and being transparently responsible for our actions

Excellence: we are investing our skills with dedication and determination in order to ensure increasingly higher standards of quality

CREATION OF SUSTAINABLE VALUE

SUST

AIN

AB

ILIT

Y PO

LICY

BU

SIN

ESS

PLA

N A

ND

SU

STA

INA

BIL

ITY

PLA

N

GO

VERN

ANCE

AND O

RGANISATIONAL STRUCTURE

PERFORMANCE

STRATEGY

RISK MANAGEMENT

Relational capital

Manufacturing capital

Human capital

Intellectual capital

Natural capital

Financial capital

MISSION& VALUES

DISTRIBUTION OF ELECTRICITY AND GAS

SALE OF ELECTRICITY

AND GASENVIRONMENT

SMART CITIES

HEAT AND

SERVICES

WATER CYCLE

ENERGY EFFICIENCY PUBLIC LIGHTING

ENERGY GENERATION

Networks and Heat BU

Generation and Trading BU

BUforeign

A2A Smart City

Commercial BU

Corporate BU

Environment BU


2018-2022 Strategic PlanOn 20 March 2018, the A2A BoD approved a new Strategic Plan that integrates business objectives with sustainability goals.

The new Plan focussed on 3 strategic guidelines - Transformation, Excellence and Community, supported by a strong base represented by Sustainability, the principle on which development is hinged.

SU

ST

AIN

AB

ILIT

YTransformation

strengthening and changing business

2018

2018

2018

2022

2022

2022

T

Communityattract and value people,

involving the external ecosystem

C

Excellenceflexible organisation,

leader in operative excellence

E

GENERATION: +170 MW new renewable sources, development projects for Brindisi, S. Filippo and Monfalcone; +800 MW CCGT dispatched vs 2017

MARKET: new CRM; growth in all segments, with renewed attention to key accounts; +2,000 km of fibre network; pilot projects on the IoT

ENVIRONMENT: new plants for the recovery of materials; new tenders for the municipal hygiene service; increased plant efficiency and technological innovation

NETWORKS: installation of new smart meters; 21 new purification plants, -40% leaks in the water network

- Mistral Project on operative excellence through: redesign of processes in accordance with lean methodologies and an agile working culture

- More than 500 M€ cumulative investments in technological innovation projects, accounting for approximately 20% of the total Group investments

IN: managerial development for all 1,100 managers; promotion of smart working; workplace redesign project; new organisational compass

OUT: launch of an open innovation process to test and accelerate ideas with an external ecosystem numbering more than 70 partners (universities, associations, start-ups, incubators, customers and suppliers)


Sustainability Policy through to 2030With the Sustainability Policy, A2A has set itself the aim of helping the communities in which it operates to be more sustainable, through the responsible management of its activities.The Policy, approved by the BoD in 2016,

The implementation of the Sustainability Policy is laid out with medium-term objectives, in line with the Strategic Plan, in the 2018-2022 Sustainability Plan.

is based on 4 pillars that are crucial to A2A’s business and consistent with the international approach given by the UN through the SDGs. For each of these pillars, in fact, the Group has defined not only the guidelines but also the objectives through to 2030.

Some objectives are given over the next few pages, with reference to the corresponding SDGs.

Contribute to achieving national and EU targets for the reduction of greenhouse gas emissions.

Increasing grid reliability through technological innovation.

DECARBONI-SATION

SMARTNESS IN NETWORKS AND SERVICES

Sustainably manage waste during its life cycle.

CIRCULAR ECONOMY

Actively contribute to the welfare of the community and the improvement of working conditions.

PEOPLE INNOVATION


Circular economy 2017 actions

Final destination of municipal waste collected

%

31.5

67.5

1.0

Waste-to-energy plant

Disposal ( in landfill or other)

Separate waste collection and other

Launched the construction of 2 plastic selection

plants in Cavaglià (BI) and Muggiano

(MI)

Started the collection of organic waste in 24 outdoor

markets in Milan

Feasibility study to reduce water

consumption by the Group’s CCGT plants

Designed 2 plants to recover organic fraction (OFMSW)

Doubled up the secondary raw

materials produced by the Group

plants

Introduction of the new combined home

waste collection system in Brescia

completed

Separate waste collection in 2017 (%)

Bergamo Brescia Como Milan Varese Cremona Lodi Group average

0

20

40

60

80

100

63.273.073.466.253.872.167.771.2Waste processed in waste recovery plants (kt)

400

600

800

201720162015

400

600

800

1,000

503471

938Analysis of drinking water of the aqueduct service (n°/Mm3)

3000

4000

3,000

4,000

5,000

201720162015

4,3154,130

4,265

In 2018, a plan was launched to reduce water losses, which envisages:

- the replacement of approximately 34 km of network for a value of 4 million euros;

- the reduction of operational pressure on the networks;

- the replacement of approximately 65 thousand user meters;

- the installation of new flow meters and dedicated IT tools.

PLAN TO REDUCE WATER LOSSES


Circular economy 2022 objectives

Recovery and treatment2022 OBJECTIVE71%

2022 OBJECTIVE(cumulative from 2018)

2022 OBJECTIVE

100%

450

2022 OBJECTIVE60%

Average SW municipalities served - *excluding Milan(% of total)

Investments for the circular economy (mln €)

Average SW Municipality of Milan(% of total)

0 10 20 30 40 50 60 70 80 90 100

0 45 90 135 180 225 270 315 360 405 450

0 10 20 30 40 50 60 70 80 90 100

60%

52%

70%

54%

2016

2016

2017

2017

2017

Improving separate waste collection

to help reduce the environmental impact

of cities

Increasing the ratio of waste recovered

as materials in Group plants and the volume of

municipal waste collected separately

Maximising the recovery of waste collected

( including through use as waste-to-energy)

Implementing actions aimed at reducing the

dispersion of water

Increasing the treatment capacity of purification

plants of waste water, extending the service to

cover areas not served

Water

Linear water losses (m3/km/day - cubic metres per km per day)

Equivalent inhabitants served (% of total not served as at 2016)

Waste recovered as materials in Group plants (% of total)

0 10 20 30 40 50 60 70 80 90 100

2016

2017

84%

82%

49

2017

2017 1%

25 20 15 10 5 0

0 10 20 30 40 50 60 70 80 90 100

2022 OBJECTIVE

20.52

2022 OBJECTIVE65%

24.75


Decarbonisation2017 actions

Electricity produced by source

%

25

1351

38

Renewable sources (hydraulic, renewable fraction of waste, biogas, solar)

Non-renewable fraction of waste

Natural gas

Petroleum products

Coal

Established A2A Rinnovabili and

acquired 34 photovoltaic plants for a total installed capacity of 35 MW

819 thousand t of CO2eq avoided thanks to energy efficiency

projects promoted as Esco accredited by A2A

Energy Solutions and its subsidiary Consul

System

Completed the activities to enhance

flexibility in the combined cycles of the Chivasso Plant

and started work on the Sermide Plant

Implemented a performance

improvement plan for some cogeneration

plants of the LGH Group

6 million km travelled at zero

emissions thanks to the recharging on the urban network

E-moving

Promotion of green energy commercial

offers and services with added value to increase

energy saving

Specific emissions produced by the Generation and Trading BU (g/kWh)

NOx SO2 Powders0.34

0.24

0.21

0.15 0.17

0.12

0.01 0.010.02

201720162015

0.00

0.05

0.10

0.15

0.20

0.25

0.30

0.35

Green energy sold (GWh)

0

300

600

900

0

300

600

900

1,200

1,500

201720162015

1,273630 769

In July 2017, the office of Via Ponte Nuovo in Milan opened the largest, most technologically advanced electric car charging hub in Italy. Developed togheter with important partners like Renault and Nissan, the new E-Hub with 74 charging points. The hub at Ricevitrice Sud in Milan is still being completed, where, in the first months of 2018, 30 charging points will be developed. Moreover, 106 petrol and diesel powered vehicles of the Unareti fleet will be replaced by 100% electric vehicles. The new hub model will also constitute a live laboratory to test the new public and private charging services and products.

UNARETI HUB AND ELECTRIC FLEET

CO2 emissions avoided and energy saved with energy processes (renewable sources, cogeneration, waste-to-energy)

201720162015

1.71

1.13 1.06

2.392.54

1.02

1

1.5

0

2

2.5

3

CO2 avoided (mln t) Energy saved (mln TOE)


Decarbonisation2022 objectives

District heating

Reducing emissions of CO2 thanks to the

development of district heating

CO2 avoided (t/year)

2022 OBJECTIVE

-220 thousand

2016

2017 -181,136

-161,498

0 -60,000 -120,000 -180,000 -240,000

Emissions

Reducing carbon intensity in

electrical power generation (compared to the average levels for

2008 -2012)

Specific emission factor (gCO2/kWh)

2016

2017

Efficiency in end use

Promoting energy efficiency in end uses

of public and private property

CO2 avoided thanks to energy efficiency interventions (t/year)

2022 OBJECTIVE

-750 thousand

2016

2017 -702,000

-28,000

0 -100,000 -200,000 -300,000 -400,000 -500,000 -600,000 -700,000 -800,000

Sustainable mobility

Developing sustainable

mobility solutions

New low environmental impact waste collection vehicles – cumulative (number)

2022 OBJECTIVE

1,800

2016

2017 996

417

0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000

Green marketing

Increasing sales of green

energy

Green energy sold to the mass market segment (GWh)

2016

2017 909

545

0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000

2022 OBJECTIVE

1,818

419

2022 OBJECTIVE394

420

0100200300400500


Smartness in networks and services2017 actions

Customer satisfaction on the services provided at the energy counter

%

96.8

3.2

Positive

Negative

The “2017 Cerved Energy Monitor” survey confirms A2A Energia for the sixth year running in a top position in terms of

the satisfaction expressed by its customers

Launched the “Water bonus” in the city of

Brescia and in another 73 municipalities of the province, ahead of the regulatory obligation envisaged for 2018

Development by Linea Com of innovative smart

green technological solutions to manage

crops, farms and greenhouses

Extended the joint replacement plan for the electricity grid of Milan, envisaging the replacement of a total

of 14,500 joints by end 2020

Development of an infrastructure

for the supply of connectivity services in 106

schools throughout Brescia

Launched the “Magnitude” Project

for the efficient integration of different

energy vectors

Customer satisfaction on call centre operations (% satisfied customers)

First half 2015 Second half 2015 First half 2016 First half 2017Second half 2016

National averageA2A Energia

95.7

93.2

96.5

92.5

89.9

97.1

91.0

95.7

92.4

94.4

85

90

95

100

Connection time to the aqueduct service (days)

0

1

2

3

4

5

6

5.8 2.9 2.6

A2A Ciclo Idrico Aspem ASVT

In 2017, through the Doniamo Energia tender, promoted in collaboration with the Cariplo Foundation, choosing the projects to receive contributions for a total of 2 million euros. More specifically, the 15 initiatives, promoted by partnerships of 68 entities, aiming to support situations of social and economic vulnerability throughout the territory of Lombardy, were selected and published on-line. The final addressees (approximately 6 thousand people) will be intercepted by the entities and involved in a path that will flank payment of urgent expenses (such as bills of any energy operator) with a more global support action to fight the risk of a slipping down into poverty.

BANCO DELL’ENERGIA

Gas emergency intervention (%)

95

96

97

98

99

100

Annual number of calls to the switchboard with a time to arrival of the team at destination less than 60 minutes

Milan Brescia Bergamo Varese Cremona Lodi Pavia

99.0 99.8 100 100 99.8 100 100


Smartness in networks and services2022 objectives

Smart Grid

Smart City


45

2022 OBJECTIVE

20 thousand

2022 OBJECTIVE

350 thousand

Investments in Smart Grids(mln €)

“Smart” environmental bins installed(number)

Annual avg. number of outages for LV users - high concentration (average number per year)

LED light points installed on public lighting since 2015 (number)

3

196,431

13

300

213,817

2016

2016

2016

2017

2017

2017

2017

Developing a better information access

infrastructure and increased grid

resilience

Supporting the development of

the smart city in the territory in which the

Group operates

Reducing the average duration

of power cuts in the city of Milan

Promoting the use of latest generation

technologies for IP, efficient and

environmentally-friendly and respectful of light pollution

2022 OBJECTIVE

550 thousand

Developing innovative channels and services

to increase customer loyalty

Customers registered with the on-line service (number)

2016

2017

268,818356,155

Digital

0

0

0

0

50,000

10

35,000 70,000 105,000 140,000 170,000 210,000 245,000 280,000 315,000 350,000

2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 18,000 20,000

20 30 40 50

100,000 150,000 200,000 250,000 300,000 350,000 400,000 450,000 500,000 550,000 600,000

2022 OBJECTIVE0.78

1.36

1.54

00.51.01.52.0


People Innovation2017 actions

Extended the LHS (Leadership in Health & Safety) sensitisation process to include the Environment BU and the Generation and

Trading BU

2 forumAscolto developed in Milan,

Udine-Gorizia and 11 projects completed

stemming from previous forums

Survey on A2A’s welfare and establishment of a joint committee for the development of a new corporate welfare

governance model

Launched the School-Work

alternation project for 350 students in

12 schools

Carried out 727 inspections on site

management entrusted to external companies

In 2017, Amsa and A2A Ambiente, in collaboration with the AEM Foundation, have proposed “The game of the 4Rs”, an interactive teaching exhibition focussed on the waste cycle and intended for primary and middle schools. The game is a fun route that helps reflect on four keywords: reduction, reuse, recycling and recovery. Through interactive teaching programmes hinged on quizzes and games, the children were stimulated to act sustainably and responsibly with regards to the environment around them. The exhibition was proposed in Naples, Brescia and Milan and involved approximately 2,300 visitors.

IL GIOCO DELLE 4R (THE GAME OF THE 4RS)

Value of orders issued entrusted to suppliers in possession of at least one certification (%)

70

201720162015

70

75

80

80

76

77

201720162015

16.8

14.5

18.7

10

15

10

15

20

Average training hours per person

Hiring by type of contract

2015 2016 2017

Fixed-term

0

100

200

300

400

500

600

700

800

554352482246325 650

Permanent

Sponsorships by area of activity (%)

1.3 mln €

14

2554

7

Social and institutional initiatives

Sports initiatives

Environmental initiatives

Cultural initiatives


People Innovation2022 objectives

Responsible Procurement

Spreading the culture of sustainability amongst

suppliers

Activated suppliers with sustainability requirements (% of the total)

2022 OBJECTIVE50%

2016

2017 42%

23%

0 10 20 30 40 50

Health and safety

Reducing the weighted accident rate (Frequency rate

x Severity rate)

Weighted accident rate

2016

2017

Welfare

Extending agile working (smart working)

to employees, for roles to which it applies

2022 OBJECTIVE20%

2016

2017 5%

5%

0 10 20 30 40 50 60 70 80 90 100

Stakeholder engagement

Developing engagement on the territory and

actions proposed by stakeholders

Actions developed by workshops(number)


20

2016

2017 5

6

0 5 10 15 20

Education

Increasing the number of students involved in initiatives

for the school

Students involved in the A2A School project(number)

2016

2017 34,600

29,000

0

2022 OBJECTIVE18.2

6,000 12,000 18,000 24,000 30,000 36,000 42,000

2022 OBJECTIVE

41,520

Employees involved (% of total)

35 30 25 20 15 10 5 0

26.132.4

forumAscolto2017 saw the continuation of the forumAscolto programme launched in 2015, in a bid to strengthen the Group's connection with the communities in which it operates. After the positive experience of Brescia, Valtellina-Valchiavenna and Bergamo, which gave rise to 6 projects, in 2017, the Group gave the cities of Milan and Varese the chance to speak out, along with the communities of the provinces of Udine and Gorizia.

MilanJanuary 30, 2017

VareseOctober 2016 -

March 2017

Udine and Gorizia

December 18, 2017

50 + on-line communities through the forumAscolto

Facebook page and the platform www.forumascoltoa2a.eu

PARTICIPANTS

4 sessions with:- condominium administrators;

- residents and commercial activities of the city centre;- associations of foreigners;

- schools.

31

A2A at the service of cities and

communities createssustainable value

every day

2017 A2A Sustainable Value

For more information on the forumAscolto initiative, visit the website www.forumascoltoa2a.eu and the facebook page www.facebook.com/forumAscolto

SUBJECTS RESULTS

4 work groups on:• Smart city and energy

effi ciency• Circular economy• Environmental culture• Urban regeneration

Separate waste collection - under the scope of the “Varese manca poco” communication campaign aiming to achieve 65% separate waste collection.

3 macro-themes:• Environment and energy• Culture and tourism• Economic development

4 ideas chosen:Smart Mobility > action plan to contribute towards a smart, sustainable mobility system, including an app to monitor the progress made on the Group’s road sites, the development of a company fl eet of 100 electric cars and an innovative charging infrastructure;

Public lighting > artistic LED lighting project on buildings chosen by citizens;

Urban decoration > programme of communication actions to raise awareness dog owners of the issue of dog excrements;

Reduction in food waste > actions to foster the dissemination of good practices for the fi ght against food waste - recovery of food not sold at open air markets, in large-scale retail and collective catering establishments, sharing the initiatives with the territory’s most important players.

Stipulation of a “Letter of commitments” for the development of:

- vademecum specifi c to the user target on separate waste collection;

- update of the app “PULIamo” to include information on the collection days and information on how to correctly handle waste;

- ad hoc information and training about separate waste collection for foreign citizens;

- supply, on free loan for use, of additional containers for separate waste collection in commercial businesses and schools;

- information campaign in schools (meetings and distribution of dedicated informative materials).

March 2018, launch of the call CreiAMO FVG to choose two entrepreneurial ideas intended to foster sustainable tourism in Friuli Venezia Giulia, through an economic contribution and a light incubation process.

A2A Sustainable Value

2017

www.a2a.eu

Documents

2017 A2A Sustainable Value - Amazon S3 · 2018-09-18 · 2017 A2A Sustainable Value 1 Letter to stakeholders This year, A2A turns ten years old. It is an important event for the Group