Embed Size (px)
Citation preview
2017 2nd Quarter April - June
2
2-1-1 INQUIRIES
0
20,000
40,000
60,000
80,000
2017 Quarter 2 2017 Quarter 1 2016 Quarter 2
35,10443,814 38,300
22,441
23,983
17,096
81
212
416
201
415
531
Calls Web Inquiries Emails Chats
Quarterly Report - 2017 2nd Quarter
3
TOP 5 REQUESTS
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
ElectricService
PaymentAssistance
Gas ServicePayment
Assistance
UndesignatedTemporaryFinancial
Assistance
Food Pantries CommunityShelters
4,051
2,8132,301 2,211 2,012
269
148
62 28 148
Referred Services Unmet¹
¹An unmet need is a need for which an appropriate referral cannot be provided for a caller at the time of original call.
Quarterly Report - 2017 2nd Quarter
4
PRIMARY SOURCE OF INCOME
0%
20%
40%
60%
80%
100%
2017 Quarter 2 2017 Quarter 1 2016 Quarter 2
1% 2% 1%1% 2% 2%5% 5% 5%
23% 21% 24%
30% 31% 30%
40% 40% 38%
Social Security
Salary/Wages/Severence
No Income
Other
Public Assistance
Unemployment
Quarterly Report - 2017 2nd Quarter
5
INCOME LEVEL
2017 Quarter 2 2017 Quarter 1 2016 Quarter 2
79% 77% 79%
15% 16% 15%
6% 7% 6%
$0 - $14,999 $15,000 - $24,999 $25,000+
*Totals may not equal 100% due to rounding.
Quarterly Report - 2017 2nd Quarter
6
TOP UNMET NEEDS & REASONS
0
50
100
150
200
250
300
350
Rent PaymentAssistance
Electric ServicePayment Assistance
Water ServicePayment Assistance
7 6 44 17 725
49
24
11633
54
162
103106
Caller Ineligible
No Immediate Resource
Service Not Available
Service Inaccessible
Registration Full/PastDeadline
Quarterly Report – 2017 2nd Quarter
7
TOP 10 REFERRED SERVICES
Quarterly Report - 2017 2nd Quarter
TOTAL UWSEM 2-1-1 REGION
# of Requests % of Total # of Referrals Provided
1 Electric Service Payment Assistance 4,162 10.4% 9,940
2 Gas Service Payment Assistance 2,887 7.2% 7,365
3 Community Shelters 2,457 6.1% 7,126
4 Undesignated Temporary Financial Assistance 2,343 5.8% 4,841
5 Food Pantries 2,227 5.5% 3,353
6 Housing Search Assistance 1,915 4.8% 2,826
7 Rent Payment Assistance 1,678 4.2% 2,028
8 Water Service Payment Assistance 1,149 2.9% 1,568
9 Emergency Clearinghouses 881 2.2% 1,331
10 Home Rental Listings 875 2.2%1,205
8
TOP 10 REFERRED SERVICES
Quarterly Report - 2017 2nd Quarter
WAYNE COUNTY
# of
Requests % of Total
# of Referrals
Provided
1Electric Service Payment
Assistance 2,746 10.1% 6,270
2
Gas Service Payment
Assistance 1,681 6.2% 3,558
3
Undesignated Temporary
Financial Assistance 1,586 5.8% 1,848
4Food Pantries
1,441 5.3% 4,675
5 Housing Search Assistance 1,383 5.1% 2,808
6Community Shelters
1,382 5.1% 3,059
7Water Service Payment
Assistance 964 3.5% 1,039
8Rent Payment Assistance
860 3.2% 650
9Emergency Shelter
Clearinghouses 627 2.3% 596
10 Home Rental Listings 577 2.1% 863
OAKLAND COUNTY
# of Requests
% of Total # of Referrals Provided
1Electric Service Payment
Assistance577 11.5% 1,666
2Gas Service Payment
Assistance542 10.8% 1,829
3 Community Shelters 471 9.4% 875
4 Rent Payment Assistance 310 6.2% 674
5Undesignated Temporary
Financial Assistance275 5.5% 397
6 Food Pantries 254 5.1% 822
7 Housing Search Assistance 217 4.3% 240
8 Home Rental Listings 110 2.2% 170
9Water Service Payment
Assistance99 2.0% 78
10 VITA Program Sites 89 1.8% 83
9
TOP 10 REFERRED SERVICES
Quarterly Report - 2017 2nd Quarter
MACOMB COUNTY
# of Requests % of Total
# of Referrals Provided
1Electric Service Payment
Assistance577 10.1% 1,488
2 Community Shelters 536 9.4% 855
3Gas Service Payment
Assistance527 9.2% 1,475
4 Food Pantries 457 8.0% 1,668
5 Rent Payment Assistance 314 5.5% 428
6Undesignated Temporary
Financial Assistance
306 5.4% 347
7 Housing Search Assistance 297 5.2% 296
8 Home Rental Listings 130 2.3% 203
9 General Clothing Provision 99 1.7% 219
10Case/Care Management
73 1.3% 69
WASHTENAW COUNTY
# of Requests % of Total
# of Referrals Provided
1Emergency Shelter
Clearinghouses213 13.9% 207
2Rent Payment Assistance
146 9.5% 202
3Electric Service Payment
Assistance144 9.4% 236
4Undesignated Temporary
Financial Assistance121 7.9% 175
5Gas Service Payment
Assistance73 4.8% 110
6Low Income/Subsidized Private
Rental Housing43 2.8% 100
7 Home Rental Listings 41 2.7% 68
8 Food Pantries 40 2.6% 121
9Rental Deposit Assistance
36 2.4% 51
10 Area Agencies on Aging 28 1.8% 30
10
TOP 10 REFERRED SERVICES
Quarterly Report - 2017 2nd Quarter
MONROE COUNTY
# of Requests % of Total # of Referrals
Provided
1Electric Service Payment
Assistance86 16.7% 207
2Gas Service Payment
Assistance44 8.5% 117
3
Undesignated Temporary
Financial Assistance 39 7.6% 40
4 Community Shelters 37 7.2% 39
5 Rent Payment Assistance 34 6.6% 43
6 Food Pantries 23 4.5% 47
7 Case/Care Management 14 2.7% 14
8 Home Rental Listings 13 2.5% 21
9Water Service Payment
Assistance
9 1.7% 6
10 Rental Deposit Assistance 8 1.6% 13
LAPEER COUNTY
# of Requests % of Total
# of Referrals Provided
1
Electric Service Payment
Assistance 32 16.8% 73
2Gas Service Payment
Assistance20 10.5% 37
3Undesignated Temporary
Financial Assistance
16 8.4% 19
4 Rent Payment Assistance 14 7.3% 31
5Food Pantries
12 6.3% 32
6Community Shelters
11 5.8% 10
7Specialize Information and
Referral6 3.1% 6
8 Domestic Violence Shelters 5 2.6% 5
9 Ramp Construction Services 4 2.1% 7
10 Home Rental Listings 4 2.1% 6
11
TOP 10 REFERRED AGENCIES
Quarterly Report - 2017 2nd Quarter
TOTAL UWSEM 2-1-1 REGION
Count
Percent of
Six County
Total
1 SALVATION ARMY (THE) EASTERN MICHIGAN DIVISION 6,670 10.3%
2 SOCIETY OF SAINT VINCENT DE PAUL IN THE ARCHDIOCESE OF DETROIT 4,569 7.1%
3 MICHIGAN DEPARTMENT OF HEALTH AND HUMAN SERVICES 3,677 5.7%
4 WAYNE METROPOLITAN COMMUNITY ACTION AGENCY 3,110 4.8%
5 DTE ENERGY 3,067 4.8%
6 HEAT AND WARMNTH FUND (THE) 2,832 4.4%
7 DETROIT RESCUE MISSION MINISTRIES 1,535 2.4%
8 CROSSROADS OF MICHIGAN 1,534 2.4%
9 MICHIGAN STATE HOUSING DEVELOPMENT AUTHORITY 1,413 2.2%
10 COMMUNITY HOUSING NETWORK 1,222 1.9%
12
WAYNE SUMMARY
Quarterly Report 2017 2nd Quarter
29%
41%
23%
5%1%
1%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
Unemployment
Public Assistance
5%14%
81%
Income Level$25,000+ $15,000 - $24,999 $0 - $14,999
2,6871,649 1,870 1,433 1,377
158
72 31 19 15
Top 5 Needs
Met Unmet
2816
9
Rent PaymentAssistance
Water Service PaymentAssistance
Rental DepositAssistance
Top Unmet Needs
24,34532,348
18,008
2017 Q2 2017 Q1 2016 Q2
Wayne Calls Handled
13
OAKLAND SUMMARY
Quarterly Report 2017 2nd Quarter
39%
32%
22%
5%
1%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
Unemployment
73%
18%
9%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
549 526 454 280 267
55 34 3062 12
Top 5 Needs
Met Unmet
14
5 5
Rent PaymentAssistance
Community Shelters Electric ServicePayment Assistance
Top Unmet Needs
3,758
5,515
3,314
2017 Q2 2017 Q1 2016 Q2
Oakland Calls Handled
14
MACOMB SUMMARY
Quarterly Report 2017 2nd Quarter
32%
38%
22%
6%
1%
38%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
Unemployment
Public Assistance
75%
17%7%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
564 509 510 454275
3242 31 5
56
Top 5 Needs
Met Unmet
117 5
Rent Payment Assistance Electric Service PaymentAssistance
Gas Service PaymentAssistance
Top Unmet Needs
4,058 5,493 3,433
2017 Q2 2017 Q1 2016 Q2
Macomb Calls Handled
15
WASHTENAW SUMMARY
Quarterly Report 2017 2nd Quarter
36%
34%
22%
7%1% 1%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
Unemployment
Public Assistance
8%16%
76%
Income Level$25,000+ $15,000 - $24,999 $0 - $14,999
206134 139 120
70
726 12
3
6
Top 5 Needs
Met Unmet
13
6 6
Rent PaymentAssistance
Community Shelters Electric ServicePayment Assistance
Top Unmet Needs
2,057 2,0571,008
2017 Q2 2017 Q1 2016 Q2
Washtenaw Calls Handled
16
MONROE SUMMARY
Quarterly Report 2017 2nd Quarter
40%
32%
19%
6%
2%
Source of Income
Social Security
Salary/Wages/Severence
No Income
Other
Unemployment
79%
15%6%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
8342 36 34 27
11
5 3 3 13
Top 5 Needs
Met Unmet
8
43
Rent PaymentAssistance
Electric ServicePayment Assistance
Emergency ShelterClearinghouses
Top Unmet Needs
371460
329
2017 Q2 2017 Q1 2016 Q2
Monroe Calls Handled
17
LAPEER SUMMARY
Quarterly Report 2017 2nd Quarter
28%
42%
23%
7%
Source of Income
Salary/Wages/Severence
Social Security
No Income
Other
80%
14%6%
Income Level
$0-$14,999 $15,000-$24,999 $25,000+
3120 16 12 12
1
00 3 1
Top 5 Needs
Met Unmet
2 21
Community Shelters Rent Payment Assistance Divorce Assistance
Top Unmet Needs
145260 225
2017 Q2 2017 Q1 2016 Q2
Lapeer Calls Handled
2-1-1 CALLER SATISFACTION SCORES
Quarterly Report - 2017 2nd Quarter
1 2 3 4 5
Likelihood to refer others to 2-1-1
Level of satisfaction with 2-1-1representative
4.7
4.7
Average Score
Very Dissatisfied Very SatisfiedSatisfiedNeutralDissatisfied
18
19
UNITED WAY 2-1-1 PRIMARY PARTNERS
United Way for Southeastern Michigan
United Way of Lapeer County
United Way of Monroe County
United Way of Washtenaw County
Michigan 211
Macomb Crisis Center
Common Ground
Neighborhood Service Organization
U of M Psychiatric Emergency Service
Lapeer County Community Mental Health
Gryphon Place
Quarterly Report - 2017 2nd Quarter
For additional information on this report, contact:
Brandi Turner, 2-1-1 Call Center Supervisor [email protected] (313-226-9467)
