2016 JAN PPSB CM Pack.pptx

8/17/2019 2016 JAN PPSB CM Pack.pptx

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©Petroliam Nasional Berhad (PETRONAS) 201

© 201 PETRO!"A# NAS"ONA! BER$AD (PETRONAS)

All ri%hts reser&ed' No art o this do*+ment ma, -e reretrie&al s,stem or transmitted in an, orm or -, an, mme*hani*al. hoto*o,in%. re*ordin% or other/ise) /ith

*o,ri%ht o/ner'

PETRONAS risis #ana%ement

B, as-ir han13 an 2014

Internal

Brie5n% to PPSB !eaders


2/44


Brie5n% ontent

Internal

• O&er&ie/ o PETRONAS risis #ana%ement

• PPSB #P


3/44


#a6or "n*ident "n&ol&in% Oil omanies

Internal

"n*ident Details

• 23rd March 200 at TexasCity, USA

• 7n*ontrolla-le release o8amma-les led to e9losionand 5re'

• The in*ident *a+sed 1 atalitiesand 10 casualties

• :inan*ial losses e9*eed 7S1'-illion

BP Texas City Refnery Incident

"n*ident Details

• 20 Aril 201

• An +n*ontroll

oil. %as. and odrillin% riser aand e9losion

• The in*ident 1$ casualtie

• Estimate tota

;1 -illion an

• 000 &esselsresonders r? %o&ernmen

million eet -million liters o

%ee&atBl#ut

"n*ident Details

• $th )uly 1@@ at North Sea. 7

• A massi&e %as leaa%e romie /or *onne*ted to a*ondensate +m d+rin%+nder%oin% maintenan*e /or/hi*h /as i%nited *a+sin% ane9losion /hi*h led to lar%e oil5res'

• The in*ident *a+sed 14atalities and 42 s+r&i&ors

*xl#si#n #" Pier Alha


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#a6or "n*ident in PETRONAS

Internal

"n*ident Details

• 1th No& 200. En%en. So+thAri*a

• Tan *ontainin% 7!C (etrol)*a+%ht 5re and es*alateda*ross the tan arm area

• Dire*t loss o a-o+tRM 2+,000,000'

• a+sed reutati#n anden&ironment ima*t in*l+din%air oll+tion

*nen Refnery Tan- Be-#-.C

"n*ident Details

• 2/th Aril 200$, Pasir!udan, )#h#r

• Tan T1 *ontainin% 7!C(etrol) *a+%ht 5re and

e&ent+all, es*alated a*rossthe tan -+nd area

• Dire*t loss o a-o+tRM 2,000,000'

• Re+tation and se&ereenir#nent iactin*l+din% soil and %ro+nd /ater*ontamination

Pasir !udan M

"n*ide

• 2$a

• :irli%

•

• #ato

• Relo*

"n*ident Details

• 1+th %ec 2010 5ualaTerrenanu

• E9losion and 5re at oshorelatorm d+rin% deress+riFationin rearation or lannedsh+tdo/n

• The in*ident *a+sed 4 ersonnelto s+er frst and sec#ndderee 4urns

• #a6or asset dama%e '

• a+sed %as s+l, shorta%e orPenins+lar #ala,sia'

Re+tational ima*t /ith lo*al ?international *o&era%e


5/44


Ghat an Disr+t Ho+r B+siness

:ireI!OP Nat+ral Disasters Se*+rit,

$a*ers Po/er O+ta%e Terroris

Internal


6/44


• 7ne9e*ted

• 7niJ+e

• :atalities

• "ma*t to en&ironme

• a+se lon% term im

-+siness and re+ta

• "n&ol&e interdeart

6+risdi*tional reson

Nat+re O risis

Internal


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Ghat "s !ost "n risisIact of Crisis:-

o Reutati#nal l#ss

o icense t# #erate

o Punitie acti#ns 4y auth#ritieso #ss Trust6C#nfdence6M#rale

o #ss #" Sales6Cust#ers7

o Sl#&d#&n #" 4usiness#entu

o #ss in c#etitie adantae

o #ss #" )#4s

o eal suits

o #ss #" T#uris ##rtunities

Internal

*Losing reputation is worse than losing economic value


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#A!"S ESE!A#ATAN NECARA (#N) D"RET"KES

• S8P :or Oil. Cas and Petro*hemi*al Disasters

• Dire*ti&e 1@ L Poli*, and #e*hanism on Terrorism ontrol

• Dire*ti&e 20 LPoli*, and #e*hanism on National Disaster Relie #ana%ement

• Dire*ti&e 21 L Poli*, and #e*hanism on P+-li* Order

O7PAT"ONA! SA:ETH AND $EA!T$ AT 1 M"#A$ REC7!AT"ON 14

• PART "" "denti5*ation And Noti5*ation O An "nd+strial A*ti&it,

• PART "K Reort On "nd+strial A*ti&it, And Prearation O Emer%en*, Plan :or #a6or $aFard "nstallation (in*l+din% assessment)

• PART K Noti5*ation O #a6or A**ident

PETRO!E7# (SA:ETH #EAS7RES) AT 1@ MTRANSPORTAT"ON O: PETRO!E7# BH P"PE!"NES REC7!AT"ONS 1@

• SET"ON 4(2)(-) To s+-mit a /ritten emer%en*, lan or imlementation in the e&ent o the s,stem ail+re. a**id

:ATORH AND #A$"NERH AT 14 MSA:ETH. $EA!T$ AND GE!:ARE REC7!AT"ON 10

•SET"ON 21 L Saet, ro&isions in *ase o 5re• SET"ON 22 L :ire5%htin% alian*es

• SET"ON 3@ L :irst Aid

:"RE SERK"E AT 1@@

• PART "K L Gater and 5re h,drants

• PART K L :ire erti5*ates

7N":OR# B7"!D"NC BH !AGS 1@

• PART K"" L :ire ReJ+irements

• PART K""" L :ire Alarms. :ire Dete*tion. :ire E9tin%+ishment and :ire :i%htin% A**ess

Re%+lator, ReJ+irements L risis #ana%ement. ERP De&eloment. :ire Pre&entions I Saet, ReJ+irement

Internal


9/44


Ba*%ro+nd L $istor, o risis #ana%ement

InternalInternal

1@

PETRONAS

Disaster#ana%ementS,stem (PD#S) orPET$E#-+sinesses

2003

PETRONASDisaster#ana%ement#an+al (PD##)

/as iss+ed

200

entralEmer%en*, :ireSer&i*es (E:S).erteh /asoerational

2004

PDB Pasir C+dan% Terminal :ire"n*ident

2004

PTS ontin%en*,#ana%ement Plan

200@

PTS Cro+ontin%en*,Plannin%Standards (CPS)or PETRONASCro+ /ide

*Benchmarkedwith BP, ExxonMobil, Shell,Conoco Philips

$SE i i # t C P li i S t


10/44


S+orted -, PETRONAS Te*hni*al Standards and oeratin% ra*ti*es e'%' ero Toleran*e

C+ided -,PETRONAS $SE Poli*,

OerationaliFePETRONAS

Plannin% Sta

PETRONAS $SE#andator, ontrol

:rame/or (#:) Element10'3 Emer%en*,Prearedness and

Resonse

$SE risis #ana%ement Co&ernan*e Poli*ies. S,steStandards

Internal


11/44


risis

Si%ni5*ant -+siness disr+tion /hi*h ae*ts the or%aniFations normaima*tin% eole. en&ironment. assets and re+tation (P'E'A'R)

risis #ana%ement

omrehensi&e set o ro*esses that aims to -+ild *aa-ilit, o an or%

resond and mana%e *rises in the ris areas to rote*t and s

en&ironment. asset and re+tation'

De5nition O risis L -ased on PETRONAS ontin%ePlannin% Standards (PPS)

Internal


12/44


$ierar*h, o risis ? Emer%en*,#ana%ement Plans in PETRONAS

Internal

PETRONAS Emergency Plans:

"n*ideEs*ala


13/44


O&erall risis #ana%ement :rame/or

Internal

9#te:Ris- Ass#ciates t# deel# systes and r#structure 6 teas durin eerency 6crisis

!SC deel#ed the P*TR89AS C#unicat

Tier 3 >P*TR89AS CrisisManaeent Tea;PCMT=

Tier 3 >Business CrisisManaeent Tea;BCMT= 6 C#untryC#ntinency Tea ;CCT=

Tier 2 >*erencyManaeent Tea;*MT=

Tier 1 >*erency Res#nseTea ;*RT=

Crisis Manaeent Plans :

PETRONAS risis #ana%ementPlan ;PCMP=

B+siness risis #ana%ement Plan;BCMP=

o+ntr, ontin%en*, Plan ;CCP=

Emer%en*, Resonse Plan ;*RP=

Emer%en*, Resonse Plan ;*RP=

8

;DPC

CD"B;

B;

E;


14/44


PETRONAS Threetiered risis #ana%ement and "nt/ith A%en*ies

Internal

*xternal A

#a6lis eselamNe%ara (#N)

Polis Dira6a #a

(PDR#)

a-atan Bom-aPen,elamat #a(BP#)

Deartment oO**+ational S? $ealth (DOS

Deartment oEn&ironment (D

#inistr, o $ea#edi*al Team

Petrole+m "nd+o #ala,sia #+Aid Cro+(PIMMA!=;5 4ased=

Oil Sill Reso!imited (8SR(Sin%aore -as

S


15/44


PETRONAS Three Tiered Resonse Proto*ol and A*t

Internal

S

Tier 1

A sit+ation /here the emer%en*, resonse is /ithin the *ontrol (i'e' ERT I OSRT

the OP7 I K I PO

Tier 2

A sit+ation /here the emer%en*, resonse is /ithin the *ontrol (i'e' ERT I OS

*aa-ilit, o the OP7 I K I PO /ith e9ternal assistan*e (e'%' PDR#. BP#. e

a+thorities

Tier 3

A sit+ation /here the emer%en*, resonse is -e,ond the *ontrol (i'e' ERT I OSR

and *aa-ilit, o the OP7 I KI PO in /hi*h the *risis reJ+ires in&ol&ement an

the e9ternal rele&ant a+thorities (e'%' #N. PDR#. BP#. et*)


16/44


ERT Roles

• Determine sta%in% arealo*ation or saearoa*h

• Ens+re sae. or%aniFedand ee*ti&e resonse

• "nitiate ersonnel

rote*tion a*tions i'e'e&a*+ation. traQ**ontrol. et*'

• De*lares Tier 2

Internal

• Assess the sit+ation. strate%iFe and rioritiFe tas

• Determine and isolate in*ident into Fones


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E#ERCENH #ANACE#ENT TEA#(E#T)"n*ident

ommander

"n*identommander

8erati#ns

Secti#n• Responsible forcarrying out theresponse activities.

• Directs ancoorinates allincient tacticaloperations

8erati#ns

Secti#n• Responsible forcarrying out theresponse activities.

• Directs ancoorinates allincient tacticaloperations

Plannin Secti#n• Collection!

evaluation!isse"ination anuse of infor"ationabout theevelop"ent ofincient an status ofresources

• Technical specialist #avisory.

Plannin Secti#n• Collection!

evaluation!isse"ination anuse of infor"ationabout theevelop"ent ofincient an status ofresources

• Technical specialist #avisory.

#istics

Secti#nProvies facilities!services! supportincluing personnelto the incient orevent

#istics

Secti#nProvies facilities!services! supportincluing personnelto the incient orevent


18/44


• Assess sit+ation o ta*ti*al oerations• O&erall s+ort to site rom E

• De&elo strate%i* o-6e*ti&es andriorities• Re&ie/IDe&elo "n*ident A*tion Plan

("AP)• Pro&ide te*hni*al assistan*e• Assess es*alation into *risis and reare

or 7ni5ed ommand• A+thorised to de*lare Tier 3• "ntera*e /ith B7#T

E#T Roles

Internal


19/44


• Identify, evaluate and proactively address the crisis situation a

provide expertise in issues of concern

• Collate, evaluate and disseminate damage information andmanage issues.

• Ensure execution of action plan to close gaps from shortfalls in

implementation.

• Monitor domestic and global perceptions

• Activate internal and external resources to assist site.

• Review and approve press statement

• Coordinate all strategic activities with CM! if activated

Internal

BU CRISIS MANAGEMENT TEAM(BUCMT)


20/44


#T Pro*ess C+ide

Internal

"N"DENT AT"ON P!AN ("AP)


21/44


"N"DENT AT"ON P!AN ("AP)

Internal

"AP is an ad&an*e reared do*+ment *ontainin% data andinormation -ased on otential *redi-le s*enarios. /hi*h /ill assistPETRONAS resonders to esta-lish *ontrol and s+**ess+ll, deal /iin*ident I emer%en*ies' A P"P shall

• Be simle and o*+sin% on resonse

strate%ies

• O+tline immediate and on%oin% a*tions

• "denti, reso+r*es reJ+ired or ea*h

a*tion

• State other *on*erns and otential

es*alation haFards

• Be atta*hed to%ether in ERP. SP or

BP

"N"DENT AT"ON P!AN ("AP) Samle


22/44


"N"DENT AT"ON P!AN ("AP) Samle

Internal


23/44

"resentation !itle #acronym$ %

&ivision ' (ame)*"+)C+)-+ #acronym$ %(ame of "resenter

"etroliam (asional -erhad #"E!R*(A/$ 0123

Strateic Issues > P*AR Princile

Internal

P*8P*:-

o *?ectieness #" anaeent #" ictis and next #" -ino AdeJ+a*, o se*+rit, meas+res to rote*t PETRONAS interest

o Potential or total *o+ntr, e&a*+ation

o Possi-ilit, o senior mana%ement site &isit to *rises sites and their

o Possi-le *ir*+mstan*es that mi%ht /arrant restri*tin% senior mana&isit

o Ee*ti&eness o B+siness ontin+it, and Rec#ery an#&er is

BCMT


24/44




Strateic Issues

Internal

ASS*T:-

o Business suly chain issues

o P#ssi4ility #" r##-in h#stile acti#ns due t# seere fnancial i

o P#ssi4ility #" fnancial su#rt "#r internati#nal 4usiness

o Insurance issues durin 4usiness rec#ery

o Additi#nal assistance t# exedite resuti#n "#r #erati#ns

o *?ectieness #" Business C#ntinuity and Rec#ery issues ana

4y BCMT


25/44




Strateic Issues

Internal

*9@IR89M*9T:-

o #n.ter and residual enir#nental #r health iactso P#tential leal lia4ilities "r# the enir#nental iacts

o Adeuacy #" current eerency lans t# c#ntr#l 6 inii(e tt# the enir#nent

o P#ssi4le #n.#in enir#nental iact study


26/44




Strateic Issues

Internal

R*PUTATI89:-

o Ee*ti&eness o resonse to red+*e PETRONAS e9os+re to dama%es.

enor*ement and enalt,o E9tent o media *o&era%e and its ima*t amon% staeholders I shareho

o Ceneral resonsi-ilities to the +-li*

o #ainstream and so*ial media. +-li* *on*erns. %o&ernments .a*ti&ists aer*etions

o Press I #edia release *onsisten*,

o omm+ni*ation to staeholders in timel, and *onsistent manner


27/44


"N"DENTIE#ERCENH NOT":"AT"ON PROTOO!

• Presiden• B+siness

$eads• $ead

C$SED• C# SD• SC# CA

Noti, /ithin 1 ho+r

to O#EN

A::ETED

:A"!"TH

Noti, ino -asedon "nitial

Noti5*ation :ormto

O#EN

!CPS Pr#cedure• Noti, D+t, #ana%erIERTIE#TISTIet*' as er ERPISP immediatel, (alert or a*ti&aor stand-,)'

• Noti5*ation to mana%ement &ia O#EN to -e made -, a9. email or sms /ithin 1 ater o**+rren*e

o the emer%en*, (initial noti5*ation)'

• 7datin% O#EN e&er, 3 ho+r (s+-seJ+ent noti5*ation) or i there are si%ni5*ant*han%es

Internal


28/44


aa-ilit, B+ildin% I Trainin% ? E9er*ise Pro%ramm

Internal

T*AM TP* 8< %RI6 **RCIS*

All Teams Noti5*ation

ERTOSRT

Drill -ased on "A

E#T Ta-le to I:+n*tional

E#T :+ll S*ale

TB7#TB#T

Ta-le to I:+n*tional

Emer%en*, Resonse Team(ERT) ✅E ✅E ✅E ✅E

Oil Sill Resonse Team(OSRT) ✅E

On S*ene ommander(OS) ✅E ✅E ✅E ✅E ✅E ✅E ✅E

Emer%en*, #ana%ement Team (E#T) ✅E

o+ntr, ontin%en*, Team(T) ✅E

B+siness I B+siness 7nitrisis #ana%ement Team(B7#TIB#T)

✅E

Ne/ Sta I Transerin ✅

" n d

+ s t r i a l : i

r e :

i % h t i

n %

S t r

+ * t +

r a l : i

r e :

i % h t i

n %

( N o n

D P l a

n t )

B a s i *

: i r

s t A i d

$ A #

A T

O e r a t i

o n s

O i l

S i l l R

e s o n s e

T r a i n i n

%

O S 0

T r a i n i n

%

E m

e r %

e n * ,

? 0

r i s i s

# a n a % e m

e n t

: i r e S

a e t ,

a n d

E & a * + a t i

o n

O r i e n t a t i

o n

E Re"resher eery t ;2= years


29/44


#AOR "N"DENT "NTECRAT"ONG"T$ A7T$OR"T"ESI7N":"EDO##AND(7) ?#7!T" ACENH OORD"NAT"ON

30Internal


30/44

7N":"ED O##AND (7)


31/44


7N":"ED O##AND (7)

32

Team eort allo/in% all a%en*iesI"s IOSs to

• ointl, mana%e +nder sin%le(1) leader

•

#iti%ation -ased on a%reed in*ident o-6e*ti&es andstrate%ies'

• Platorm or inormation 8o/ and *oordination -et/een

resonders

• Ens+re resonders a/are o ea*h others lans. a*tions.

riorities and *onstraints to re&ent silo resonse

Internal

O##AND ? ONTRO!


32/44


O##AND ? ONTRO!

33

• !eaders identi5ed +nder #N 20 PT lead -, PDIOPD at site

POB led -, DOIResident Co&ernment E• Res rom identi5ed a%en*ies and OP7IB+siness sit in PT and

POB

Internal


33/44


PETRONAS R"S"S #ED"A RE!AT"ONSC7"DE!"NE

Ceneral Statement

$andled -, Cro+ Strate%i*

omm+ni*ations (CS)A+thoriFed soeserson hairman ? PresidentIhieE9e*+ti&e o PETRONAS oraointed -, President '

OP7s

#edia releases reared and iss+ed-, CS

Press enJ+iries shall -e dire*ted toCA or resonse'

#DIEO ma, -e aointeda+thoriFed soeserson

Internal


34/44


© 20! PETRO"IAM NASIONA" BER#A$ (PETRONAS)

All rights reserved. (o part of this document may be reproducesystem or transmitted in any form or by any means #electronicphotocopying, recording or otherwise$ without the permission o

National Se*+rit, o+n*il (NS) Dire*ti&es

? SOP or Oil. Cas and Petro*hemi*alDisasters

Internal


35/44


NAT"ONA! SE7R"TH O7N"!D"RET"KE NO' 20

Internal

OKERK"EG


36/44


• Poli*, on land -ased disaster mana%ement and assistan*e +nder National S

Di&ision (BN) o the Prime #inisters Deartment

• De5nes disaster le&el

• Pro&ides mana%ement me*hanism

• StandardiFe and *oordinate roles and resonsi-ilities o a%en*ies

• Ee*ti&e 11 #a, 1. o+tlinin% me*hanism and *oordination -et/een a%e

OKERK"EG

Internal

DE#ARAT"ON ONES AS PER NS 20


37/44


DE#ARAT"ON ONES AS PER NS 20

98T* : M#eent "r# #ne (#ne t# the #ther is n#t all#&ed excet 4y erissi#n "r# 8SC7

*8FG89*

M*%IAMA9A!*M*9TC*9TR*

8T'*R R*SCU*A!*9CI*S

*M*R!*9CM*%ICA

S*R@IC*S


38/44


I

D"SASTER !ASS":"AT"ON PERSON "N$ARCE NS (O##"TTEE)

!e&el 1A lo*alised in*ident /ith no

otential to sread'Not *omle9 and oses lo/ risto lie and roerties'

OPD L PT (OS)

BP# (D, OS) Distri*t OQ*erIResideDD#R POB

!e&el 2#ore *omle9 *o&erin% /iderarea or more than 2 distri*ts$i%h ris to lie and roerties'#a, ee*t lo*al *omm+nit,'omle9 SAR missions'

et+a Poli*e Ne%eri(State PO)

State Se*retar, atState #N Oeration

Room SD#R

!e&el 3o&erin% /ider area or morethan 2 states'#ana%e thro+%h national le&ela+thorit,

Dire*tor o "nternalSe*+rit, and P+-li*

Order.B+it Aman

De+t, P'#' at #NOeration Room P+tra

D#R

Internal


39/44


STANDARD OPERAT"ON P!AN (SOP:OR O"!. CAS ?

PETRO$E#"A! D"SASTER

Internal

EE7T"KE S7##ARH (1 o 2)


40/44


• A ro*ess model des*ri-in% theintera*e and *oordination -et/een

the oil. %as ? etro*hemi*alind+stries and %o&ernmenta+thorities'

• O+tlines s*oe and resonsi-ilitiesd+rin% intera*e o the ollo/in%e, ersonnel

o "nd+str, Emer%en*, #ana%ement

Team I Site Emer%en*, ontroller'(:rom the Se*tor)

o A+thorities On S*ene ommander(Poli*e) and De+t, On S*eneommander (Bom-a)

Internal

EE7T"KE S7##ARH (2 o 2)


41/44


erti5*ate or hand o&er o *ommand

O&erall roles and resonsi-ilities to *oml, /ith rese*ti&e

Emer%en*, Resonse Plan I Dire*ti&e

EmhasiFe need to *ond+*t re%+lar drills to de&elo *ometen*

"n*ororate reJ+irement or re%+lar a+dit ro%rams to re&ie/ an

mae imro&ements

Internal

O"!. CAS AND PETRO$E#"A! "ND7STRH


42/44


NAT"ONA! D"SASTER ("NTER:AE) #ODE!

Internal

Emer%en*,at Site

Noti5*ation

Resonse-, "nd+str,

ACTI89 B I9%USTR

T# Alert H 9#ti"y ;Internal=:• Site ersonnel• Site Emer%en*, Resonse Team (ERT)• #+t+al Aid Cro+• Rele&ant arties in Se*tors Emer%en*, Reson

T# Alert H 9#ti"y ;Internal=:• PDR#• BP#• #edi*al Ser&i*e• Other !o*al A+thoritiesIA%en*, e'%' Port A+tho

DOE. DOS$. Port. #arine /here ali*a-le

• O-tain essential inormation• Ens+re saet, o ersonnel• !o*ate ? sh+tdo/n so+r*es• Determine resonse strate%, /hen emer%en*,

es*alates

I9%USTR H AUT'8RIT I9T*R


43/44


I,_____________________ (name / designation) hereby hand over the

coordination and management of the emergency at

_______________________ (site / location) to ______________ (name /designation) effective from ____________ time / date.

I have conducted a briefing on the actions taken in managing the

emergency to the party taking over control.

Handing ver !arty "aking ver !arty

___________________ ___________________

#ignature $ #ignature $%ame $ %ame $

&esignation $ &esignation $

Internal


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Internal

Documents

2016 JAN PPSB CM Pack.pptx