Robert Thompson Administration Officer

AREAS OF EXPERTISE

Project work

Administration

Quality Assurance

Microsoft Office literate

Analytical skills

Research skills

Report writing

Sustainability

Statistical programs

SPSS, GIS, ERDAS

Sales

Customer service

Telephone queries

Stocktaking

PERSONAL SKILLS

Communication skills

Problem solving

Time management

Attention to detail

PERSONAL DETAILS

T: (01702) 712134

M: (07791) 165142

E: bob_thompson@live.co.uk

LinkedIn:http://uk.linkedin.com/in/rthompson9

EXTRA CURRICULAR

PADI Open Water diver

ACADEMIC QUALIFICATIONSBSc. (Hons.) Geography (2:1 classification)University of Portsmouth (July 2013)

A-Levels: Geography (B) Biology (B) Psychology (D) General Studies (A*)Westcliff High School for Boys (June 2010)

GCSEs: 11 A*-CEnglish Literature (A*), English Language (A), Science (A*A*), Mathematics (A)Westcliff High School for Boys (June 2008)

WORK EXPERIENCECHRL Ministry of Defence, Shoeburyness (December 2015 – present)

Administration Officer of a project digitising medical records of service men and women for the defence community, for medical and litigation purposes

Experience in administration, warehouse tasks, indexing information and quality assurance

Learned how to operate a bespoke database and suite of programs in real time in a very short period

Topshop (September 2014 – March 2015) Sales Assistant role in a flagship store focusing on customer care and satisfaction and

advising fashion choices based upon customer details Trained in till use and stocktaking Commendation for quality of customer service and dedication to the store Regular experience in customer queries and dealing with complaints procedure both

on the telephone and in-store

Seed Staff (June 2014 – September 2014) Steward role in a variety of different roles (including Tour de France and local cricket

matches and festivals) Involved liaising with members of the public, security firms, and police forces

Job Centre Plus (June 2014) Work experience role, involved in establishing a new method in presenting changes in

policy to staff members Involved liaising with other members of team, staff members, and analysing policy

documents for dates of introduction and in-depth detail of policy

TRAVELLING AND VOLUNTEERINGSouth-East Asia (March 2015 – September 2015)

Travelling and experiencing different cultures and lifestyles throughout the region Enhanced and developed personal skills (especially initiative and communication) Volunteered in a variety of different organisations: Turtle Rehabilitation Centre;

Elephant Sanctuary; orphanage; promotional help for an aspiring hostel/home-stay

ReBuild Mexico (April 2010) Urban Saints project to build houses for impoverished people in Tijuana, Mexico Led a team in building a single house Delegated tasks dependent upon ability Learned delegation, interpersonal, leadership and team skills