California State University, East BayMGMT3620: Operations Management

Spring Quarter, 2015 (4 Units)

Instructor: Dr. Chongqi Wu

Class Time: Tuesday 2:00pm – 5:30pm

Classroom: AE 379

Office Hour: Tuesday 6:30pm-9:30pm

Office: VBT 406B

E-mail: chongqi.wu@csueastbay.edu

Office Phone: (510) 885-3568

Required Textbook:Jay Heizer and Barry Render, Principles of Operations Management, 9th

Edition, Pearson Prentice Hall, 2013.

Prerequisite: ECON 3551 and MGMT 3100.

Deadlines of Online Quizzes:Deadline of online quizzes of Chapters 1, 2, 5, S5, 6, 7, and 7S: 5/3/2015, 11:59pm

Deadline of online quizzes of Chapters 11, 12, and 16: 6/7/2015, 11:59pm

All deadlines are STRICTLY enforced.

Learning Outcome Understand and apply concepts and applications of quantitative and qualitative models in

Operations Management.

Develop essential skills of modeling, managing and optimizing operations decisions in

manufacturing and service organizations.

Utilize a variety of quantitative and qualitative methods and tools used in managing and

improving operations decisions.

Grading Policies: Self-introduction on blackboard 1%

Attendance 8%

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In-class Quizzes: 26%

Multiple Choice Quizzes (Online): 25%

Midterm and Final Exams: 40%

In-Class Discussion & Q/A: Extra Credit (added to attendance)

Points to letter grade conversion:

%95% & above

90% - < 95%

86% - < 90%

82% - < 86%

78% - < 82%

74% - < 78%

70% - < 74%

66% - < 70%

62% - < 66%

58% - 62%

< 58%

Grade A A- B+ B B- C+ C C- D+ D F

Attendance: Roll will be taken at every class. It will be considered as missing class if someone is not

present when the roll is taken.

One is allowed to miss one class without penalty.

In-Class Quizzes: All quizzes are closed book.

The lowest score of all quizzes will be dropped.

No makeup quizzes.

Online MC Quizzes: There will be mandatory online quiz for each chapter that will be covered this quarter. All the

questions are multiple choice questions.

One attempt only. The homework is not timed and there are no makeups.

Midterm and Final Exams: Zero tolerance for cheating of any kind in exams.

Cellphone or any other communication device is not allowed during exams. Each student

must prepare his/her own calculator.

If a student is 30 minutes or more late for exams, s/he will not be allowed to take exams. It

will be considered as missing exams.

A student cannot turn in his or her exam in the first 30 minutes of the exam.

Class Announcements: All announcements will be made in class or posted on the blackboard. It is the responsibility

of a student to ensure that s/he gets informed about the announcements made in the classes.

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I will post the announcements on the blackboard if the instructor needs to communicate

anything to students. Please check the blackboard announcements frequently.

Remarks The instructor reserves the right to interpret the policies in this syllabus.

While every effort will be made to abide by the rules and policies stipulated in this syllabus,

change may sometimes be necessary. If and when this happens, due care will be taken to

given as much notice to the students as possible.

The instructor will NOT respond to any request for makeup homework or negotiate

with any student about his or her grade.

Important University Policies:Policy on Academic Dishonesty:The University has a published policy on cheating and academic dishonesty. Students are expected to be familiar with the policy and to abide by it. Cheating will result in: 1) a zero score on the test and the loss of all grading options; and/or 2) an "F" grade for the course; and/or 3) referral to the Academic Vice President for expulsion from the University.

Accommodations for Students with Disabilities:If you have a documented disability and wish to discuss academic accommodations, or if you would need assistance in the event of an emergency evacuation, please contact me asap. Students with disabilities needing accommodation should either speak with me or SDRC. 

Emergency InformationCalifornia State University, East Bay is committed to being a safe and caring community. Your appropriate response in the event of an emergency can help save lives. Information on what to do in an emergency situation (earthquake, electrical outage, fire, extreme heat, severe storm, hazardous materials, terrorist attack) may be found at:http://www.aba.csueastbay.edu/EHS/emergency_mgnt.htmPlease be familiar with these procedures. Information on this page is updated as required. Please review the information on a regular basis.

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Tentative Course Schedule:Date Topic

Week1 Cesar Chavez Day, University Holiday, no class

Week2

SyllabusCh. 1: Operations and ProductivityCh. 2: Operations Strategy in a Global EnvironmentCh. 5: Design of Goods and Services (no quantitative material from ch 5)

Week3

Quiz 1: productivity (Ch1)+ factor rating (Ch2)Ch. 5S: Sustainability in the Supply ChainCh. 6: Managing Quality (no quantitative material from chapter 6)Ch. 7: Process StrategyCh. 7S: Capacity and Constraint Mgmt

Week4Quiz 2: Life Cycle Ownership Cost (Ch5S) + Cross-over chart (Ch7)Ch. 7S: Capacity and Constraint Mgmt (Cont’d)

Week5Quiz 3: utilization & efficiency, break-even analysis (Ch7S)Review: Capacity Analysis

Week6 Midterm: MC of Chapters 1, 2, 5, 5S, 6, 7, and 7S +Capacity Analysis

Week7Ch. 11: Supply Chain ManagementCh. 12: Inventory Management (EOQ)

Week8Quiz 4: EOQ (Ch12)Ch. 12: Inventory Management (EPL+Safety Stock table)

Week9Quiz 5: Safety Stock table (Ch12)Ch. 12: Inventory Management (Probabilistic SS + Single Period)

Week10Quiz 6: Probabilistic SS and Single Period Model (Ch12)Ch. 16: JIT and Lean Operations

TBDFinal: MC of Chapters 11, 12 and 16 + assets committed to inventory, inventory turn, wks of supply (Ch11) + Numerical Problems from Ch. 16

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