Kevin Thompson5698 Devonshire Hts. Rd.* Harrisburg, PA 17112 *7174600364

kevin.e.thompson99@gmail.com

 SKILLS

Can operate a forklift, trackers and scissor lift Customer Service via phone or face to face Social personality Can complete task supervised or unsupervised. Leadership capabilities OSHA certified (expired) Efficient in OS XP to Windows 8, and Mac 30+ wpm Typing skills

PROFESSIONAL EXPERIENCE  

Home/Church Computer Services , Harrisburg, PA June 2000 - PresentOwner                               

Malware and virus removal and prevention Replace malfunctioning or faulty hardware Installation of software such as Adobe, home printers, etc Have knowledge of Operating Systems ranging from Windows XP to Windows 8 and Vista

TekSystems, Harrisburg, PA April 2012 – July 2015Service Technician and Telecomm Technician

Test service CPE Fix/ Replace malfunctioning CPE Clarify scope of work with customer Installation of Cat 5, Cat 6 and fiber Optics Voice/Data cable Operate DTX 1800 Cable Analyzer Conducted structured cabling Installation of CCTV cable and DVR Operate 10K lbs Sky track Forklift Operate a 33RTS & 930ES JLG scissor lift Installation of software and display of hardware

AES/PHEAA/FLS, Harrisburg/Mechanicsburg, PA July 2010 - November 2011Customer Service/Collections

Outbound/Inbound calling of delinquent student loans accounts  CORL Communication , Harrisburg, PA/ Ft McGuire, NJ         March 2009 - February 2010  Telecomm Installation Technician

Installation of Cat 5/6 and Fiber Optics Provide daily installation or demolition of voice, data and RF cable systems Clarify scope of work with customer Test system for functionality Operate DTX 1800 Cable Analyzer Conducted structured cabling

Tailwind Communication (Comcast), Harrisburg, PA October 2006 - March 2009

Cable III Installation Technician Provide daily physical installation of voice, data and cable systems Clarify scope of work with customer Test system for functionality Ensure job is completed within budgeted hours Ensure return of material and promptness of paperwork Provide direction and instruction to Cable I technicians Installing TV cable and ensuring connectivity

  

Highmark Pennsylvania Blue Shield, Camp Hill, PA August 2002 - September 2006Claims Processor

Process up to 150 client claims into company database daily Update 50 claims from doctors on a daily basis Research and evaluates old and new claims for proper information tracking

 

Adelphia Business Solutions , Mechanicsburg, PA   July 2000 - June 2002Operations Coordinator/ Telecomm Technician         

Installation of T1, DS3, OC 3 and OC 48 optical carrier units Assigned and dispatched assignments to 8 employee Warehouse detail using a forklift to stock, ship, and receiving materials

 

CERTIFICATIONS & TRAINING

Certificate of State Qualification in Basic Electronics                                            June 1999Lucent Technology Certificate                                                                               April 1999Electricity Technology                                                                                           December 1996Basic Network Cabling January 1998Anymedia CPE Training July 2001 Fujitsu CPE, Training July 2000Sonnet Fiber Optics Cabling Training November 2001O.S.H.A. training course                                                                           September 2009 

EDUCATION

ITT Technical Institute, Harrisburg, PA Graduation: December 2015A.S.T., Information Technology – Computer Networking Systems