2015 RouteMatch User Conference Agenda & Brochure

Atlanta • Oct. 26 - 29

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Executive Management Contacts

Executive Management Cell Email

Bahman Irvani, Chairman & CEO 404.388.4115 [email protected]

David White, Executive Vice President 404.441.3794 [email protected]

Joe Hewes, Executive Vice President 404.493.6407 [email protected]

Larry Breen, Vice President, Payments Technology 214.548.7300 [email protected]

Chris Campbell, Vice President, Sales 404.493.6276 [email protected]

Tom Coogan, Vice President 303.885.0649 [email protected]

Nate Farmer, Vice President, Finance 404.808.2836 [email protected]

Richard Greenaway, Vice President, Professional Services 404.451.3082 [email protected]

Pepper Harward, Vice President, Transit Solutions 602.430.4852 [email protected]

Daisy Wall, Vice President, Marketing 404.664.0166 [email protected]

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Dear RouteMatch Users and Friends,

Welcome to Fall in Atlanta, and thank-you for generously sparing your time to attend our 2015 User Conference. I hope you take advantage of the inten-sive program we have prepared for you and also get to know the team of 150 passionate individuals at RouteMatch. Every one of us are proud to host you.

This year, we have more than 75 sessions to offer for learning and digging deeper into our technology. Our clients tell us repeatedly that the knowledge gleaned from these sessions, over meals and in the hallway, is unprecedented. This knowledge can be immediately applied and shared upon your return home to your agency.

Knowledge sharing helps us, too! I never cease to be astonished by the creativity and advice you give to help us stretch and improve our technology plat-form and processes. The many new functionalities you will experience and preview over the course of these next few days originate from your wisdom.

Our theme this year is “transformation”. To say changes in transit and technology have been exciting to watch is an understatement. We have been fortunate to observe, contribute and sometimes, don the hat of being mavericks in changing transit technology. We started focusing on ADA compliance. Then, generating operational insights, cost savings, and efficiencies. We followed with providing greater vehicle intelligence and pushing the market to adopt more affordable in vehicle technology. Fast forward 15 years, and we are concentrating on how to encourage riders (your customers) to stay loyal to transit. We are challenging ourselves (and you) to make transit even more convenient and meaningful to your riders’ lives and community.

Transformation has also occurred at RouteMatch in a different way. Some people you have previously met or worked with have taken different responsibili-ties within our company. New people have also joined, infusing fresh ways to bring even more value to your riders and operations. The positive energy that stems from this cross pollination is truly exhilarating.

Yet through these transformations, our DNA has never changed. We are “family” and strong roots prevail. We work hard toward excellence and raising the bar. These are core values that remain steadfast. We hope your experience at the User Conference reflects these values. Please learn, network, and have fun while here.

I thank you again, and look forward to seeing you. Please don’t hesitate to chat with me at any time during the conference.

My best wishes,

Bahman IrvaniCEO, RouteMatch Software

Welcome From Our CEO

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Breakout Sessions Key

DRT = Demand Response Transportation Focus FRT = Fixed Route Transportation Focus FRT & DRT = Suitable for all Attendees BRK = Brokerage Transportation Focus

New ProductsTechnology Showcase:

Test drive our technologies Open during breaks, lunches and breakfasts

* Class is offered more than once

EducationReceive comprehensive training on different RouteMatch products and modules from RouteMatch specialists, in an engaging classroom environment.

CertificationPre-registered participants will earn a Certification in RouteMatch Technologies. Participants have the option to receive a Bachelor’s or Master’s of Scheduling or a Master’s of Reporting. These pre-assessed RouteMatch Users are required to attend six program course hours during the User Conference and pass an exam.Technology

View exciting enhancements and new modules within the RouteMatch enterprise platform and take a peek into RouteMatch product roadmaps.

Customer InteractiveThese sessions are meant for sharing ideas with peers and RouteMatch employees. Ideas generated will be noted and sent as follow up notes for all attendees to benefit from.

IndustryHear best practices presentations from RouteMatch customers and industry experts in areas of applied tech-nologies, transit funding, mobility management, or other topics that influence your day to day operations.

General SessionThese sessions are intended and relevant to all attend-ees and no other sessions go on during this time.

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One-on-One Consultations

One-on-one consultations are an opportunity for you to meet with a RouteMatch Consultant to discuss specific troubleshooting needs, or simply learn more about a new feature or functionality.

What makes it unique is we use your agency data so we can fully address your questions in a relevant manner.

These consultations are held throughout the day in the Dunwoody room. All you need to do is walk up at any time and we will find a spot for you to come in.

We look forward to assisting you!

Meet, Consult, & Learn.Schedule a one-on-one consultation with a RouteMatch expert!

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Hotel Floor Plan

Breakfast is at Café IntermezzoLocated right outside the hotel on the corner of 11th

St. NE & Peachtree St. NE

~Zx

Restrooms

Ellington

Mercer Ballroom

Restrooms

Chastain

Dunwoody

Boardroom

Candler

Inman

Piedmont

Ravinia

Office 1

Office 2 Ardmore

Pittman

King Room Business Center

Walkway to Overlook

Peachtree St. View

Piedmont Park View

Peac

htre

e St

. Vie

w M

erce

r Bal

lroom

Pre-fu

nctio

n

Salon I

Elevators

Salon H

Salon G

Overlook East

Overlook West

The Terrace

Salon A

Salon B

Salon E

Salon D Salon C Salon F

General Sessions

Welcome Reception & Casino Night

One-on-one Consultations

Technology Showcas e

Registration

Breakout Sessions

Certification Classes

Newbies: First Time Attendees

Overview Presentation

Ellington Pre-function Corridor

Centennial

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Agenda At-a-Glance

Monday, October 268:00 a.m. - 5:00 p.m. One-on-One Consultations

10:00 a.m. - 5:00 p.m. Registration

5:00 p.m. - 6:00 p.m. Newbies: Welcome First Time Attendees! RouteMatch Overview Presentation

6:00 p.m. - 9:00 p.m. Welcome Reception & Casino Night

Tuesday, October 277:30 a.m. - 5:00 p.m. Registration

8:30 a.m. - 5:00 p.m. One-on-One Consultations

7:30 a.m. - 9:00 a.m. Breakfast

9:00 a.m. - 10:30 a.m. Opening General Sessions: • The DNA of Our Relationship: A Culture Like No Other! • Transformation through Transit. • How to Navigate the User Conference

10:30 a.m. - 10:45 a.m. Coffee Break and Technology Showcase

10:45 a.m. - 11:45 a.m.

(DRT) Dispatching: Basic

Tools and Techniques (repeats Thursday)*

(FRT) Enhancements for

Fixed Route Operations

(repeats Thursday)*

(DRT & FRT) Where's My Vehicle?

Real Time Vehicle Monitoring, Playback,

and ETA (repeats Thursday)*

(DRT) Reporting:

Understanding Standard Reports. Where Does The

Data Come From?

(DRT & BRK)Using Transportation

as a Foundation for Partnership: A

Hybrid Approach to Managed Healthcare

(DRT) Scheduling: Learn the Basics of RSE

(DRT) Certification - Master's in

Reporting

(DRT) Certification

- Bachelor’s in Scheduling

12:00 p.m. - 1:30 p.m. Lunch - Keynote Speaker

1:45 p.m. - 2:45 p.m.

(DRT) Verification:

Techniques for Improving Verification

Efficiencies

(FRT) Get on the Bus with

In-Vehicle Technology for Fixed Route

Operations

(DRT) Scheduling 101:

Best Practices for Everyday Use

(DRT & FRT) Cloud Computing:

RouteMatch Hosting Services

(DRT) Dispatching: Schedule and Validate Your

Choices

(DRT & BRK) Notification

Module: A Business Case for

ROI and Delivery

(DRT) Certification

- Bachelor's in Scheduling

(DRT) Certification - Master’s in

Reporting

(separate pre-registration required)


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Agenda At-a-Glance2:45 p.m. - 3:15 p.m. Coffee Break and Technology Showcase

3:15 p.m. - 4:15 p.m.

(DRT & BRK) Advanced

Scheduling: High Impact RSE Settings (repeats Thursday)*

(FRT) Automated Voice Announcements:

Design Considerations and Tips

(DRT & FRT) Advanced RM

Users: Talk to Tier Two Support Gurus(repeats Thursday)*

(DRT & FRT)Australia on My

Mind

(DRT & BRK) Reporting - Ad Hoc:

Learn the Basics

(FRT) Dispatching: Basic

Tools & Techniques for Fixed Routes


Reporting

(DRT) Certification - Master's in Scheduling

4:30 p.m. - 5:30 p.m.

(DRT) Idea Labs: Let's

Brainstorm for RM Demand Response!Collaborating with

the Product Management Team

(DRT & FRT)Large Urban Systems

Gathering

(DRT) Certification



6:00 p.m. - 10:00 p.m. Dinner, Music and Dancing

Wednesday, October 287:00 a.m. - 8:30 a.m. Registration and Breakfast


8:30 a.m. - 9:30 a.m.

(DRT) Scheduling: Manual

Scheduling and Schedule Validation

(FRT) How's the Bus Doing?:

Learn About Visual Headways

(DRT & FRT) Wireless:

Troubleshooting RMMobile

(DRT) Reporting - Ad Hoc:

Techniques for Creating Advanced

Reports

(DRT) How High Volume Trip Agencies Run

Efficiently

(FRT) Traveler Information Systems: New Ways to Engage Your Fixed

Route Customers

(DRT) Certification




9:45 a.m. - 10:45 a.m. General Session - New Features and Possibilities of the RouteMatch Platform

11:00 a.m. - 11:45 a.m.

(DRT & BRK) Traveler Information

Systems: New Ways to Engage Your Demand Response Customers

(FRT) Automated

Passenger Counters and FTA Reporting

(DRT & FRT) Customer Success: Resources in Cus-tomer Service You

Can Count On

(DRT & FRT) Transit Asset Man-agement: Tracking

Capital Investments

(DRT) Billing:

Managing Your Revenue Streams

(FRT) Verification:

Identifying and Resolving Common

Data Issues

(DRT) Certification - Master’s in

Reporting

(DRT) Certification - Master’s in Scheduling





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Agenda At-a-Glance

11:45 a.m. - 1:00 p.m. Lunch - Excellence in Action Awards

1:00 p.m. - 2:00 p.m.

(DRT & BRK) Rider Management: Incidents, Certifica-tion, Suspension &

Rider Eligibility

(DRT & FRT) Advanced Consulting

Group: Business Process Analysis &

Strategic Problem-Solving

(DRT) Reporting: Popular Standard Reports in

Review

(DRT & FRT) Automated Fare

Collection: Building Rider

Loyalty Through Customers

(DRT) Certification

- Bachelor’s in Scheduling

(DRT) Certification -

Master’s in Scheduling


Reporting

2:00 p.m. - 2:15 p.m. Coffee Break and Technology Showcase

2:15 p.m. - 3:15 p.m.

(FRT) Wireless:

Troubleshooting In-Vehicle

Technologies

(DRT) Settings:

Configurations to Gain Efficiency

(DRT & FRT) Alerts Center:

Keeping You Aware of Your Key

Performance Indicators

(FRT) Reporting: Top 5

Reports Everyone Should Use

(FRT) Riders: Marketing to the Next Generation

(DRT) Techniques for

Improving Efficiencies

(DRT & BRK) Provider Portal: A Tool For More

Effective Provider Management

3:15 p.m. - 3:30 p.m. Discover a Surprise on The Terrace

3:30 p.m. - 4:30 p.m.

(FRT) Idea Labs: Let's

Brainstorm for RM Fixed Route!

Collaborating with the Product

Management Team

(DRT & BRK) Idea Labs: Let's

Brainstorm for RM Brokerage!

Collaborating with the Product

Management Team

4:30 p.m. - End of Day Free Time and Dinner on Your Own

7:30 p.m. - 9:30 p.m. Cupcakes and Nightcaps After Dinner Party - Museum of Design Atlanta (MODA)


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Agenda At-a-Glance

Thursday, October 29 7:00 a.m. - 8:00 a.m. Breakfast


8:00 a.m. - 9:00 a.m. General Session - Federal Transit Administration Updates

9:15 a.m. - 10:15 a.m.

(FRT, DRT & BRK)Networking and Brainstorming

Workshop

(DRT & FRT) Elements of Effective

Rider Education

(DRT & FRT) Reporting: How to Maximize on NTD Changes with the

FTA

(DRT & FRT) Grant Writing

(DRT) RM Inspect: Go Paperless with Pre & Post Vehicle

Inspection

(DRT & BRK) Technologies for Mobility

Management and Coordination

10:00 a.m. - 11:00 a.m. Certificate Examinations - Bachelor's in Scheduling, Master's in Scheduling, and Master's in Reporting - (separate pre-registration required)


10:30 a.m. - 11:30 a.m.(DRT) *

Dispatching: Basic Tools and Techniques

(FRT)*Enhancements for Fixed Route

Operations

(DRT & FRT)* Advanced RM

Users: Tier Two Support Gurus

(DRT & FRT)* Where's My

Vehicle? Real Time Vehicle Monitoring, Playback, and ETA

(DRT & BRK)* Advanced

Scheduling: High Impact RSE Settings

(FRT, DRT & BRK)Networking and Brainstorming

Workshop

(DRT & FRT) Show Me

the $: Finding Funds

11:30 a.m. - 12:00 p.m. Certification Graduation Ceremony - Bachelor's in Scheduling, Master's in Scheduling, and Master's in Reporting - (separate pre-registration required)

12:00 p.m. - 1:00 p.m. Farewell Lunch and Raffle

1:30 p.m. - 3:30 p.m. Optional RouteMatch Software Office Visit

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T IL PTransform Inspire Lead Progress

Without continual growth and progress, such words as

improvement, achievement, and success have no meaning.

Benjamin Franklin

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8:00 a.m. - 5:00 p.m. One-on-One Consultations in Dunwoody

10:00 a.m. - 5:00 p.m. Registration in the Ellington Pre-function Corridor

5:00 p.m. - 6:00 p.m. - Networking & Presentation for First Time Attendees:

6:00 p.m. - 9:00 p.m. - Welcome Reception & Casino Night on The Terrrace

Monday, October 26DAY 11DAY

Newbies: Welcome First Time Attendees! RouteMatch Overview Presentation

New to the RouteMatch family or the User Conference? Come meet and mingle with your peers, the execu-tive management team and get an overview of what to expect.

Location: Overlook West Presenters: Joe Hewes & Sam Pandolfo

RouteMatch is bringing the fun and excitement of Vegas straight to the User Conference, with our Casino Night Opening Reception. From Blackjack to Roulette, we are welcoming everyone to the conference with a bang. Enjoy great food, great games and great company, while listening to great music during this reception – it’s not a bad way to start our jam-packed conference week.

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Tuesday, October 27DAY 22DAY

7:30 a.m. - 5:00 p.m. Registration in the Ellington Pre-function Corridor

7:30 a.m. - 9:00 a.m. Breakfast at Cafe Intermezzo - (right outside the hotel)


9:00 a.m. - 10:30 a.m. - Opening General Sessions:

10:30 a.m. - 10:45 a.m. Coffee Break and Technology Showcase in the Ellington Pre-function Corridor

The DNA of Our Relationship: A Culture Like No Other!

Welcome to the RouteMatch User Conference and our 15th Anniversary! Find out what makes being part of the RouteMatch family unique. Learn how to best utilize the RouteMatch DNA while you are here to make this your best conference experience ever.

Location: Ellington Ballroom Presenters: Richie Greenaway & Joe Hewes

Transformation through Transit

What do coffee beans and transit have in common? How can you build a legacy for your agency and impact how riders view transit and feel about themselves when they take transit? Hear how the future of transit impacts technology and your decisions.

Location: Ellington Ballroom Presenter: Pepper Harward

How to Navigate the User Conference

We’ll walk through how to best use your time at the User Conference to learn and have fun. View our new conference mobile application to keep you on track and connected with your peers and sessions.

Location: Ellington Ballroom Presenter: Daisy Wall

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(DRT & BRK) Using Transportation as a Foundation for Partnership: A Hybrid Approach to Managed Healthcare

Learn more about PACE and how to meet the needs of the elderly community at home instead of going to a nursing home or other care facility. Medicaid Redesign and State Mandates for this population will be discussed as well as the growing need for transportation services and the options presented to the health care provider. We’ll examine how Medical Motor’s and ElderONE’s unique partnership has allowed them to be successful at this, and plans for the future.

Location: Chastain Presenters: Damon Mustaca, Medical Mo-tor’s & Jean Marie Mangione, ElderONE, the PACE Program in Rochester, New York

(DRT) Certification - Master’s of Reporting

For pre-registered attendees only. Route-Match’s reporting expert, Nikki Russell, will guide program attendees through in-depth and interactive lessons on settings behind standard reports, troubleshooting common reporting issues and advanced ad hoc report creation designed to meet even the most specific needs.

Location: Salon B Presenter: Nikki Russell

10:45 a.m. - 11:45 a.m. - Options for Breakout Sessions:

(DRT) Dispatching: Basic Tools and Techniques (repeats Thursday)*

Create smarter data views through grouping, filtering and formatting. Become adept at recognizing and handling common dispatching sce-narios. Learn to locate your vehicles and communicate with your drivers.

Location: CentennialPresenters: Eric Petersiel & Ronald Hooks

(DRT) Reporting: Understanding Standard Reports. Where does the

data come from?This session is for users who have experience with our reports but may have ques-tions about where the data comes from or how the data is computed and why.

Location: Salon CPresenters: Tammy Freeman & Toni Foster

(DRT) Scheduling: Learn the Basics of RSE

Peek behind the curtain, but just a peek! Let us intro-duce you to the basic con-cepts and settings of RSE/ Optimizer and how they work together to create a schedule. We will reveal much of the mystery and magic but leave enough to keep you grounded.

Location: PiedmontPresenters: Donnie McGuire & Brian Duffy

(FRT) Enhancements for Fixed Route Operations (repeats Thursday)*

Looking for more efficient and accurate ways to schedule and track your Fleet throughout your hectic daily operations? Join us as we discover several new Fixed Route capabilities, such as the newly enhanced Visual Headways that will not only allow you to track your fleet with real time accuracy, but also enable you to configure and design your RouteMatch view to fit your oper-ational needs. If you’re looking for that Fixed Route WOW factor – this is the course for you!

Location: Ravinia Presenters: Elizabeth Rooney & Shawn Sousa

(DRT & FRT) Where’s My Vehicle? Real Time

Vehicle Monitoring, Playback, and ETA (repeats Thursday)*

Discover the tools for both Paratransit and Fixed Route Operations that can help Dispatchers better answer the question, “Where’s my vehicle?” and provide accurate ETA information to the ridership.

Location: Pittman Presenters: Matt Yourd & Ifieyemi Ogoun

(DRT) Certification - Bachelor’s of Scheduling

For pre-registered attendees only. Route-Match’s expert schedulers, Justin Celeste and John Brogna, will guide program attendees through in-depth and interac-tive lessons covering the prerequisites of scheduling, including information on how Show/Quick Recommendations and the RouteMatch Scheduling Engine works and how to use the customized features to achieve your goals.

Location: Salon A Presenters: John Brogna & Justin Celeste

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1:45 p.m. - 2:45 p.m - Options for Breakout Sessions:

12:00 p.m. - 1:30 p.m. - Lunch & Keynote Speaker

(DRT) Verification: Techniques for

Improving Verification Efficiencies

Join us as we explore our new and improved Ver-ification module. We will explore various new tools and discuss features that have been added to the module such as Actual GPS Mapping, Ticketing, Late Cancellation track-ing and much more!

Location: ChastainPresenters: Tina Dennis, Dipak Patel, & Fan Wang

(DRT) Scheduling 101: Best Practices for Everyday Use

Scheduling can be one of the most challeng-ing aspects for any transit system’s operations. For many, it’s the biggest opportunity to save money and for others, it can be the highest cost center in the operation. This session will help you address your scheduling needs so that you can get the most out of your investment. Learn ways to schedule better and faster, why and how to develop a scheduling process as well as quick tips and tricks that will increase productivity and efficiency and also reduce costs. Make sched-uling one of the strongest departments in your operations!

Location: CentennialPresenters: John Brogna & Sam Pandolfo

(DRT & FRT) Cloud Computing:

RouteMatch Hosting Services

Just how does the “Cloud” work? We will explore common Cloud related questions concerning speed, security, and the archi-tecture that make our software run on a remote server. Learn all about the value our service brings to your agency.

Location: Salon CPresenters: John Degryse & Dee Logan

(FRT) Get on the Bus with In-Vehicle Technology for Fixed

Route Operations

How can you make your vehicles more intelligent, adhere to ADA regulations and generate real-time info for more accurate reporting capabilities? Hop on a REAL bus to learn about the ins and outs of our fixed route peripherals. We will demonstrate and discuss value-add-ed functionalities such as automated passenger counters (APCs), auto-mated voice annunciators (AVAs), and other peripherals.

Location: The Bus (located across the street from the Loews) Presenters: Tom Wall & Brandon Fowler

Story Musgrave Hear from one of the most famous and most versatile NASA astronauts and learn about innovations and transformations that have led Story to where he is today. A true Renaissance man, Story has 7 graduate degrees in math, computers, chemistry, medicine, physiology, literature and psychology. He has been awarded 20 honorary doctorates. He was a part-time trauma surgeon during his career. Story was an NASA astronaut for over 30 years and flew on six spaceflights. He performed the first shuttle spacewalk on Challenger’s first flight, was a pilot on an astronomy mission, conducted two classified DOD missions, and was the lead spacewalker on the Hubble Telescope repair mission. Today, Story operates a palm farm in Orlando, FL, a production company in Sydney and a sculpture company in Burbank, CA. He is also a landscape architect, a concept artist with Walt Disney Imagineering, an innovator with Applied Minds Inc. and a professor of design at Art Center College of Design in Pasadena, CA.

Location: Ellington Ballroom

see more on next page


The true sign of intelligence is not

knowledge but imagination.Albert Einstein

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(DRT) Certification - Master’s of Scheduling

For pre-registered attendees only. RouteMatch’s expert scheduler, David Chin, will guide program attendees through in-depth and interactive lessons covering the intricacies and functions of the RouteMatch Scheduling Engine, how it works, and how to best apply it to achieve your goals.

Location: Salon B Presenter: David Chin

(DRT & BRK) Notification Module: A Business Case for

ROI and DeliveryImprove customer service while reducing no shows and dwell times. This product helps you do just that and manage call volume. We’ll walk you through how to notify riders of their appointments and alert them of service changes and emergencies. Reduce the cost of contacting your riders today.

Location: Ravinia Presenters: Sean Ellis & Andy Putz

1:45 p.m. - 2:45 p.m - Options for Breakout Sessions (continued):


(DRT) Dispatching: Schedule and Validate Your

ChoicesNeed to find gaps in your same day schedule? Want to make sure changes made day of are logical? Join us for an overview of the Dispatching Validation feature. We will discuss how this feature allows you to find possible discrepancies with your schedule in the Dispatching module based on business rules relevant to your agency.

Location: PiedmontPresenters: Lenny Hughes & Adam Schultz

(DRT & BRK) Advanced Scheduling: High Impact RSE Setting (repeats Thursday)*

So you graduated from basic RSE training…now it’s time to get REAL! No buddy system from here on out. Come join us and learn some advanced techniques, tweaks, and checks within your Optimization Tun-ing Parameters and Scheduling.

Location: PiedmontPresenters: Brian Do & Justin Celeste

(DRT & FRT) Advanced RM Users: Talk to Tier Two Support Gurus (repeats

Thursday)*Come meet the Tier 2 team and get some quality face to face time with some of the most knowledgeable members of the RouteMatch Family!

Location: Salon CPresenters: Adam Schultz & Dipak Patel

(FRT) Automated Voice Announce-ments: Design Considerations and TipsNext stop: Clarity. Join us to understand ADA regulations pertaining to your agen-cy’s obligation to help those with sight or hearing deficiencies navigate the transit system. Learn about operational and technical best practices for creating and deploying automated voice annuncia-tors in a RouteMatch environment.

Location: Pittman Presenters: Mike Holcomb & Dale Kartushyn

2:45 p.m. - 3:15 p.m. Coffee Break and Technology Showcase in the Ellington Pre-function Corridor

(DRT & FRT) Australia on My Mind

Come learn about how transit works in Australia and some of the challenges and creative ideas that come with managing transit operations across the Pacific. Topics such as volunteer drivers, coordination, managing ridership growth for seniors, are bound to arise!

Location: Ardmore Presenters: Terri O’Toole (TransitCare) & Richie Greenaway



For pre-registered attendees only (see full description on page 14).

Location: Salon A Presenters: Justin Celeste & John Brogna

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Location: Salon B Presenter: Nikki Russell

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(DRT) Certification - Bachelor’s of SchedulingFor pre-registered attendees only (see full description on page 14).

Location: Salon A Presenters: Justin Celeste & John Brogna





For pre-registered attend-ees only (see full description on page 17).


3:15 p.m. - 4:15 p.m - Options for Breakout Sessions (continued):


(DRT & BRK) Reporting - Ad Hoc: Learn the BasicsNeed to get some data out of RouteMatch that isn’t provided in standard reports? Come learn the basics of getting your data through the RouteM-atch Adhoc Wizard. Tips, tricks, and helpful hints will be provided to make sure you are getting the most out of your data.

Location: ChastainPresenters: Nick Wilkowski & Allison Medlock

(DRT) Idea Labs: Let’s Brainstorm for Demand Response

(Collaborating with the Product Management Team)

Meet the RouteMatch product management team to learn about our demand response product direction. Share your feedback on what you would like to see for future developments that can help you and your peer agencies.

Location: Salon I Presenters: Product Management

(DRT & FRT) Large Urban Systems Gathering

Join other peer large urban transit systems to discuss opportunities, challenges and how RouteMatch can help.

Location: BoardroomPresenters: Pepper Harward & Rob Bryans

(FRT) Dispatching: Basic Tools and Techniques for Fixed Routes

Discover the functionalities of RouteMatch Fixed Route Dispatching by monitoring drivers’ status throughout the day and make adjustments as needed. Tap underutilized ways to improve your dis-patchers’ daily workload and generate efficiencies.

Location: Ravinia Presenters: Melody Floyd, Shawn Sousa & Kristopher Stathas

6:00 p.m. - 10:00 p.m. - Dinner, Music and Dancing in the Ellington Ballroom



Location: Salon A Presenter: Nikki Russell

Join us for dinner and our customary welcome from RouteMatch’s CEO and Chairman, Bahman Irvani. We’ll have a live band, The Party Nation, that will take us on an exciting musical journey featuring today’s top 40, old school favorites and more. Let’s see your transit moves!

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Wednesday, October 28DAY 33DAY

7:00 a.m. - 8:30 a.m. Registration in the Ellington Pre-function Corridor and Breakfast at Cafe Intermezzo




(DRT) Scheduling: Manual Scheduling and Schedule Validation

Scheduling hundreds of people to ride on a fleet of vehicles is one of the most complex and sensitive jobs in the world. Come and learn about Manual Sched-uling and the Schedule Validation functions. These tools are designed to empower you to create more efficient and accurate schedules. Also learn how to integrate these tools into your operations.

Location: CentennialPresenters: Robert Dixon-Shropshire & Lenny Hughes

(DRT) How High Volume Trip Agencies Run Efficiently

See how Denver RTD operates high volume trips. We will discuss effective processes our client (Denver RTD) uses in various depart-ments such as Reservation, Scheduling and Dispatching. We will cover a wide range of topics including trip negotiations and call volume and scheduling using 100% RouteM-atch Scheduling Engine and much more.

Location: PiedmontPresenters: Dave Terada (Denver RTD) & Dipak Patel

(FRT) How’s the Bus Doing?: Learn About

Visual HeadwaysCome learn how to use Visual Headways as a tool to quickly identify problems along routes; see a visual representation of headway between vehicles, and view vehicle schedule adherence information.

Location: ArdmorePresenters: Derek Slagel & Chris Mills

(FRT) Traveler Information Systems: New Ways to Engage Your Fixed Route Customers

“Where’s my bus?” We’ve got an App for that! If you’re still trying to effectively communicate with your riders and community, come learn how to use technology to grow your brand and increase your presence. This session will demonstrate exciting new tools to engage non-captive and uninformed riders, as well as improve the overall transit the experience.

Location: RaviniaPresenters: Teague Kirkpatrick & Hank Conn

(DRT & FRT) Wireless: Troubleshooting

RMMobileIs your data system not firing on all cylinders? Join us to learn the best insights to identify issues quickly and resolve them smoothly.

Location: Salon CPresenters: Dale Kartushyn & Tina Dennis



Location: Salon A Presenters: John Brogna & Justin Celeste




(DRT) Reporting - Ad Hoc: Techniques for Creating Advanced Reports

Need to get your data out of RouteMatch that isn’t provided in standard reports? Come learn advanced techniques for getting your data through the RouteMatch Adhoc Wizard. Helpful hints will be provided to make sure you are getting the most out of your data.

Location: PittmanPresenters: Nick Wilkowski & Sherri Calhoun

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Wednesday, October 28DAY 33DAY9:45 a.m. - 10:45 a.m. - General Session:


New Features and Possibilities of the RouteMatch PlatformYou’ve invested in the RouteMatch platform-but do you know how you can fully maximize it for the benefit of your agency, riders and community? Discover new features within the platform and RouteMatch’s strategic direction for adding greater functionalities.

Location: Ellington Ballroom Presenters: Pepper Harward & Joe Hewes

(DRT & FRT) Customer Success: Resources in Customer Service You Can Count On

Come learn more about our Customer Support Team’s structure, processes, and how we work to ensure your issues are resolved as quickly as possible. You will hear about tips and tricks for reporting issues, checking case status, and how best to escalate issues that need attention. Learn about the tools that can help you get the most out of RouteMatch.

Location: Salon CPresenters: Sam Pandolfo & Dipak Patel

(DRT) Billing: Managing Your Revenue Streams

Learn how to create basic billing rules with available criteria. Change fares in the RouteMatch billing module as well as un-derstand various types of advanced billing options you can perform. These tools and skill sets will help you add and modify your billing rules as your needs change.

Location: CentennialPresenters: Lenny Hughes & Brian Do

(DRT & FRT) Transit Asset Management (TAM): Tracking Capital Investments and Why You Need a Plan

Do you have a TAM plan in place? Learn how to stay compliant with FTA and MAP 21 requirements and improve safety and quality of service through transit asset management. By combining planning with technology, you can increase accountabil-ity, track assets, and forecast and plan for future. Come join us to learn all about what TAM is, and how it impacts you.

Location: Chastain Presenters: Joe Hewes , Todd Allen, & Miles Foster

(FRT) Verification: Identifying and Re-solving Common Data Issues

Verification of Fixed Route data has become an essential key to good data maintenance. This session will cover best practices in verifying fixed route data. We will review how to input data using multiple data views, how to find data that has been incorrectly entered in Fixed Route Verifi-cation, and how the data feeds into your reports.

Location: Piedmont Presenters: Allison Medlock & Sean Craig

(DRT & BRK) Traveler Information Systems: New Ways to Engage

Your Demand Response Customers

Rider Experience and Rider Communication is the current focus of many transit operations across the world. RouteMatch seeks to increase the level of visibility and importance around Rider Communication and Rid-er Experience in demand/ paratransit operations. Come and learn about some new and exciting Rider Communication technologies that allow demand response and paratransit operations to engage their riders.

Location: Ravinia Presenters: Chris Campbell & Hank Conn

(FRT) Automated Passenger Counters and FTA Reporting

Come explore some of the nuances of automat-ed passenger counters (APCs) counters and the data they collect. Learn the FTA requirements for using your APC data for your NTD S-10 reporting requirements and practices for developing a plan to gain FTA approval to submit your APC data on the S-10 form. Learn about the basic differences between passenger counter technologies, and methods for collecting and storing the data.

Location: Pittman Presenters: Dale Kartushyn & Pepper Harward


Master’s of Scheduling



(DRT) Certification - Master’s of

ReportingFor pre-registered attendees only (see full description on page 14).


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Master’s of Scheduling



S EHf CShare Excel Have Fun Care

Getting out of the comfortable path, that’s what exploration

is all about.Story Musgrave

22


11:45 a.m. - 1:00 p.m. - Lunch and General Session:

1:00 p.m. - 2:00 p.m. - Options for Breakout Sessions:

Excellence in Action Awards

Time to roll out the red carpet! Meet the nominees.

Location: Ellington Ballroom Richie Greenaway & Joe Hewes

(DRT & BRK) Rider Management: Incidents, Certification, Suspension

and Rider EligibilityCustomer Relations are at the core of everyone’s business and can often turn the most frustrated customers into your champions. Come learn about the many tools available in RouteMatch Software to help you better serve and track your customers’ needs. These tools will also include ways to ensure your customers are up to date on their funding sources and are not causing an undue burden on your operations through repetitive no-shows or cancellations and the admin-istrative hassle of managing these issues.

Location: PiedmontPresenters: Allison Medlock & Lenny Hughes

(DRT) Reporting: Popular Standard Reports in Review

This session is for new users who are excited to get an overview of all of RouteMatch’s standard reports.

Location: Ravinia Presenter: Tammy Freeman

(DRT & FRT) Advanced Consulting Group: Business

Process Analysis and Strategic Problem-Solving

RouteMatch Advanced Consult-ing Group (ACG) is RouteMatch’s post-implementation, customized service with expertise in strategic and tactical operational and business problem-solving. One of the main goals of the Advanced Consulting Group is to improve or strengthen our partners’ under-standing of RouteMatch solutions. RouteMatch ACG is composed of RouteMatch subject matter experts with deep operational knowledge and technical insight into our ITS enterprise platform. Come meet two senior members of ACG to get a better understanding of how we can help your operations where you feel it is needed.

Location: PittmanPresenters: John Brogna & Brian Do

(DRT & FRT) Automated Fare Collection: Building Rider

Loyalty Through CustomersLearn how automated fare collection can not only provide greater rider convenience and save on costs, but also can be your channel to better under-standing your riders and building rider loyalty. Get a sneak peek of what’s in store for you.

Location: Chastain Presenters: Larry Breen & Pepper Harward

Peer Choice AwardsPeer Choice Awards

(DRT) Certification - Master’s of SchedulingFor pre-registered attendees only (see full description on page 17).


(DRT) Certification - Master’s of ReportingFor pre-registered attendees only (see full description on page 14).




Location: Salon C Presenter: Justin Celeste & John Brogna

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2:00 p.m. - 2:15 p.m. Coffee Break and Technology Showcase in the Ellington Pre-function Corridor

2:15 p.m. - 3:15 p.m. - Options for Breakout Sessions:

3:15 p.m. - 3:30 p.m. Discover a Surprise on The Terrace

(DRT) Settings: Configurations to Gain Efficiency

Have you ever navigated to the Settings Module before? You know,…the one module that you accidently selected and quickly exited? Yes! That one! Take back your Settings Module today and learn how to configure it to gain efficiencies that you may never have experienced before.

Location: Pittman Presenter: Brian Do

(DRT) Techniques for Improving Efficiencies

Join us as we explore ways to maximize the operational benefits of using RouteMatch. We will explore various options, settings, and techniques that will allow your agency to operate more efficiently.

Location: PiedmontPresenters: Tina Dennis & Dipak Patel

(FRT) Riders: Marketing to the Next Generation

Discover innovative ways to market your service to riders. We’ll explore cre-ative programs on how to engage younger riders, how to market new tech-nology or new service routes, and how to build PR for major events. Join RouteMatch’s Vice Pres-ident of Marketing and a host of peer marketing practitioners as we share stories, campaigns, and tips of the trade.

Location: CentennialPresenter: Daisy Wall

(FRT) Wireless: Troubleshooting In-Vehicle Technologies

Is your data system not firing on all cylinders? Join us to learn the best tips and tricks to identify issues quickly and resolve them. Let the old guy poke around under the hood with you and show you how to keep things running smoothly.

Location: Salon CPresenters: Tom Wall & Matt Yourd

(DRT & BRK) Provider Portal: A Tool For More Effective Provider Management

Want a more efficient way to communicate with your broker? This session will provide informa-tive aspects of brokering mod-els, the benefits and how to use the provider portal scheduling provider trips, and verification for provider trips for quick and easy communication.

Location: Chastain Presenters: Sean Ellis & Tom Coogan

(DRT & FRT) Alerts Center: Keeping You Aware of Your Key Performance Indicators

Have you ever wanted to effortlessly locate a vehicle that’s behind schedule, off route or violating speed limits without having to search through Dispatch? Let RouteMatch notify you instanta-neously of vehicle conditions via email, text and even desktop popups using our Alerts module. Using Alerts already? Great! We’ve taken your feedback over this past year and added several new Alert types that are sure to improve your experience with RouteMatch even more!

Location: ArdmorePresenters: Elizabeth Rooney & Shawn Sousa

(FRT) Reporting: Top 5 Reports Everyone Should Use

Want to transform how your fixed route agency does its business? Learn more about several fixed-route specific reports that can trans-form your understanding of your drivers, vehicles, routes, and riders.

Location: RaviniaPresenter: Matt Silva

(DRT) Reporting: Popular Standard Reports in Review

This session is for new users who are excited to get an overview of all of RouteMatch’s standard reports.

Location: Ravinia Presenter: Tammy Freeman

(DRT) Certification - Master’s of ReportingFor pre-registered attendees only (see full description on page 14).




Location: Salon C Presenter: Justin Celeste & John Brogna

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C SM CoCommunity SustainabilityMobility Coordination

Software innovation requires the ability to collaborate and share

ideas with other people, and to sit down and talk with customers, get their

feedback, and understand their needs.Bill Gates

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(FRT) Idea Labs: Let’s Brainstorm for RM Fixed Route!


Provide your insight, knowledge and suggestions with RouteMatch in this collaborative Fixed Route brainstorming session. Our project management team and developers will be on hand to glean real-world insight from you about your operations and how we can improve our software.

Location: Salon C Presenters: Product Management

(DRT & BRK) Idea Labs: Let’s Brainstorm for RM Brokerage


Provide your insight, knowledge and suggestions with RouteMatch in this collaborative Demand Response Brokerage brainstorming session. Our project management team and developers will be on hand to glean real-world insight from you about your operations and how we can improve our software.

Location: Salon I Presenters: Product Management

4:30 p.m. - End of Day Free Time and Dinner on Your Own

7:30 p.m. - 9:30 p.m. - Cupcakes and Nightcaps After Dinner Party at the Museum of Design Atlanta

3:30 p.m. - 4:30 p.m - Breakout Sessions:

Join us at the sleek and contemporary Museum of Design Atlanta for drinks, desserts, and mingling. Wander through at your leisure and visit the current exhibit Designers, Makers, Users: 3D Printing the Future. Explore projects, both large and small, in which 3D printing technology is being used in innovative ways – from fabricating lighter components for airplanes to designing custom prosthetics.

1315 Peachtree St NE, Atlanta, GA 30309• Exit front of hotel• Turn right toward 12th St.• Walk 4.5 blocks (.5 mi)• Destination will be on the right

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Thursday, October 29DAY 44DAY

7:00 a.m. - 8:00 a.m. Breakfast at Cafe Intermezzo


8:00 a.m. - 9:00 a.m. - General Session:


Federal Transit Administration Updates

Heard the latest U.S. federal transit updates? Attend this session to learn the status of MAP-21, draft Safety regulation, and other important updates from the United States Department of Transportation’s Federal Transit Administration (FTA).

Location: Ellington Ballroom Presenter: Jennifer Hibbert, Federal Transit Administration, Region IV

(FRT, DRT & BRK) Networking and Brainstorming Workshop

Join your peers to exchange ideas around non-tech topics that keep you up at night. It’s a great opportunity to take away knowledge from others who have “been there, done that.” In this interac-tive session, we’ll focus on: 1) Staff Engagement & Retention 2) Building Partnerships with Businesses 3) All About Vehicles

Location: Salon I Moderators: Daisy Wall, Tom Wall, Chrissy Petri & Chris Campbell

(DRT & FRT) Elements of Effective Rider Education

No matter how great your service and software work together, if your riders don’t know how to contact you, conduct themselves on board, or use your web portal, your agency will not be a success. In this session, we will discuss inexpensive solutions for web-based rider information and training, and principles of traning that will make sure your riders are as informed as possible. End transit confusion, and get on board with proper rider education.

Location: Ravinia Presenter: Rhyne Armstrong

(DRT) RM Inspect: Go Paperless with Pre & Post Vehicle InspectionTake safety and vehicle maintenance to the next level. Add mobile pre and post vehicle inspection to ensure your vehi-cles are accurately maintained, oper-ated, and inspected. See how you can alert your maintenance and operations departments of preventative mainte-nance activities, and go paperless!

Location: Pittman Presenters: Sean Ellis & Michael McDonald

(DRT & BRK) Technologies for Mobility Management and Coordination

Discover the benefits that the Coordination Module can add between you and your partners and the ability to share trips between partner agencies.

Location: Salon CPresenters: Debbie Mayfield & Donnie McGuire

(DRT & FRT) Grant Writing

Preparing grants can be a challenging and time consuming process. It does not help when there are few grants available and a lot of competition. Need to streamline the grant preparation process and create a strong appli-cation? Join former state Department of Transporta-tion (DOT) grants program managers for this interac-tive discussion on writing effective grants.

Location: Piedmont Presenters: Sylvia Labrucherie & Todd Allen

(DRT & FRT) Reporting: How to Maximize on NTD Changes with the FTAJoin us for a session on changes in NTD to learn more about recent policy changes, an overview of reporting requirements, and system updates.

Location: Centennial Presenters: Tammy Freeman & Brian McCollom, McCollom Man-agement Consulting

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Federal Transit Administration Updates

Heard the latest U.S. federal transit updates? Attend this session to learn the status of MAP-21, draft Safety regulation, and other important updates from the United States Department of Transportation’s Federal Transit Administration (FTA).

Location: Ellington Ballroom Presenter: Jennifer Hibbert, Federal Transit Administration, Region IV

(DRT) RM Inspect: Go Paperless with Pre & Post Vehicle InspectionTake safety and vehicle maintenance to the next level. Add mobile pre and post vehicle inspection to ensure your vehi-cles are accurately maintained, oper-ated, and inspected. See how you can alert your maintenance and operations departments of preventative mainte-nance activities, and go paperless!

Location: Pittman Presenters: Sean Ellis & Michael McDonald

(DRT & FRT) Reporting: How to Maximize on NTD Changes with the FTAJoin us for a session on changes in NTD to learn more about recent policy changes, an overview of reporting requirements, and system updates.

Location: Centennial Presenters: Tammy Freeman & Brian McCollom, McCollom Man-agement Consulting

10:00 a.m. - 11:00 a.m. Certification Examinations for Bachelor’s in Scheduling, Master’s in Scheduling, and Master’s in Reporting Participants ONLY in Salon A and B - Separate pre-registration required




(DRT) Dispatching: Basic Tools and

Techniques*Create smarter data views through grouping, filtering and formatting. Become ad-ept at recognizing and han-dling common dispatching scenarios. Learn to locate your vehicles and communi-cate with your drivers.

Location: CentennialPresenters: Eric Petersiel & Ronald Hooks

(FRT) Enhancements for Fixed Route Operations*

Looking for more efficient and accurate ways to schedule and track your Fleet throughout your hectic daily operations? Join us as we discover several new Fixed Route capabilities, such as the newly enhanced Visual Headways which not only allows you to track your fleet with real time accuracy, but enables you to configure and de-sign your RouteMatch view to fit your operational needs. If you’re looking for that Fixed Route WOW factor – this is the course for you!

Location: Ravinia Presenters: Elizabeth Rooney & Shawn Sousa

(DRT & FRT) Advanced RM Users: Talk to Tier Two

Support Gurus*Come meet the Tier 2 team and get some quality face to face time with some of the most knowledgeable members of the RouteMatch Family!

Location: Salon CPresenters: Adam Schultz & Dipak Patel

(DRT & BRK) Advanced Sched-uling: High Impact RSE Settings*

So you graduated from basic RSE training…now it time to get REAL! No buddy system from here on out. Come join me and learn some advanced techniques, tweaks, and checks within your Optimi-zation Tuning Parameters and Scheduling.

Location: PiedmontPresenters: Brian Do & Sherri Calhoun

(FRT, DRT & BRK) Networking and Brainstorming Workshop

Join us for this part 2 session with peers to exchange ideas around non-tech topics that keep you up at night. It’s a great opportunity to take away knowl-edge from others who have “been there, done that.” In this interactive session, we’ll focus on: 1) Tourism and Seasonal Riders 2) Building Partner-ships with Schools 3) Veterans Transportation

Location: Salon I Moderator: Daisy Wall, TeagueKirkpatrick, & Tom Coogan

(DRT & FRT) Where’s My Vehicle? Real Time Vehicle Monitoring,

Playback, and ETA*

Discover the tools for both Para-transit and Fixed Route Operations that can help Dispatchers better answer the question, “Where’s my vehicle?” and provide accurate ETA information to the ridership.

Location: Pittman Presenters: Matt Yourd & Ifieyemi Ogoun

(DRT & FRT) Show Me the $: Finding Funds

Need help finding funding for your technology and other agency projects? We are here to help! Join us for an interactive discussion with peers on how to creatively seek and secure grant funding.

Location: ChastainPresenter: Todd Allen

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11:30 a.m. - 12:00 p.m. Certification Graduation Ceremony for Bachelor’s in Scheduling, Master’s in Scheduling, and Master’s in Reporting Participants ONLY in Salon A and B - Separate pre-registration required

12:00 p.m. - 1:00 p.m. Farewell Lunch and Raffle in the Ellington Ballroom

1:30 p.m. - 3:30 p.m. - Optional RouteMatch Software Office Visit


Join us at the RouteMatch Software offices for a tour. You will get to see where we run our operations, meet our entire team, and see some fantastic views of Atlanta. Light refreshments will be served.

1201 West Peachtree Street NW, Suite 3300, Atlanta, GA 30309

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I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you

made them feel.”Maya Angelou

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Around Midtown

Local RestaurantsSouth City Kitchen 1144 Crescent Ave NEAtlanta, GA 30309404.873.7358(.3 miles) $$

Hudson Grille 942 Peachtree St NEAtlanta, GA 30309404.892.0892(.2 miles) $

Tin Lizzy’s Cantina1136 Crescent Ave NEAtlanta, GA 30309(0.2 miles)$

Empire State South999 Peachtree St NE Suite 140Atlanta, GA 30309404.541.1105 (.2 miles) $$

Jimmy John’s925 Peachtree St NEAtlanta, GA 30309404.853.3443(.3 miles) $

Fado Irish Pub933 Peachtree St NEAtlanta, GA 30309404) 260-7910(.3 miles) $

Vortex Bar & Grill878 Peachtree St NEAtlanta, GA 30309(.3 miles) $

The Varsity61 North Avenue NE Atlanta, GA 30308(1.2 miles) $

Restaurants at Colony Square 1197 Peachtree St NEAtlanta, GA 30361404879-2250(.3 miles) $

Local HospitalsPiedmont Hospital1968 Peachtree Rd NWAtlanta, GA, 30309866.900.4321 (2 miles)

Grady Health System80 Jesse Hill Jr Drive SEAtlanta, GA 30303404.616.1000(3 miles)

Local Shopping, Grocers & PharmaciesAtlantic Station1380 Atlantic Dr NWAtlanta, GA 30363404.733.1221(1.5 mile)

Ponce City Market675 Ponce De Leon Ave NEAtlanta, GA 30308404.900.7900 (1.9 mile)

Download the User Conference App for Additional Restaurant Suggestions and Local Attractions!

CVS Pharmacy842 Peachtree Street NE Atlanta, GA 30308404.869.3308 (.4 mile)

Publix950 Spring Street NWAtlanta, GA 30309404.848.0330 (.5mile)

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Mobile Event App

Quick, Convenient, & At Your Fingertips!Download the 2015 RouteMatch User Conference Mobile App!

1.

3. 4.

2.To download the app to your smartphone go to: Search “RouteMatch” and Install the app that looks like this:

You will need a secure login to access the app: Explore the App and make a profile!

Username (case sensitive)

Use this username & password to login!

Password (case sensitive)

App Features:Agenda - Access the User Conference agenda, set reminders & notifications, and create your own personal schedule.

Hotel/Event Map - View the hotel map and event floorplan.

Speakers - Learn more about your speakers and find out when your favorite ones are presenting. Give real-time feedback on sessions, and contact speakers for comments or questions.

Local Map - Access a local map with Atlanta Midtown area local attractions, restaurants, historical sites, museums and venues.

Routematch

Transform2015

Activity Stream - Engage in a private, “attendee only” network where you get updates on everything that’s happening at the User Conference in real-time.

People - Create a profile, share messages and images instantly, and comment and like other posts.

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No effort that we make to attain something

beautiful is ever lost.”Helen Keller

33

Helen Keller

Eo DLn LiEnjoy DreamLearn Live

34

Getting to the Loews Atlanta Hotel

By CarFrom North - Follow I-85 S to Techwood Dr NW in Atlanta. Take exit 84 from I-85 S, Take a left on 14th St NW to Peachtree St NE and a take right. Destination will be on the left.

From South/Airport - Get on I-85 N from N Terminal Pkwy. Follow I-85 N to Williams St NW in Atlanta. Take exit 250 from I-85 N toward Tenth St/Fourteenth St/Georgia Tech. Merge onto Williams St NW, turn right onto 10th St NW and turn left onto Peachtree St NE. Destination will be on the right.

From East - Get on I-20 E, take exit 57 for I-75 N/I-85 N/I-75 S/I-85 S toward Chattanooga/Greenville/Macon/Montgomery. Keep left at the fork, follow signs for Interstate 75 N/Interstate 85 N/Chattanooga/Greenville and merge onto I-75 N/I-85 N. Take exit 250 toward Tenth St/Fourteenth St/Georgia Tech, merge onto Williams St NW, turn right onto 10th St NW and turn left onto Peachtree St NE. Destination will be on the right.

From West - Get on I-20 W, take exit 57 for I-75 S/I-75 N/I-85 S/I-85 N toward Macon/Montgomery/Chattanooga. Keep right at the fork, follow signs for I-75 N/I-85 N/Chattanooga/Greenville and merge onto I-75 N/I-85. Take exit 250 toward Tenth St/Fourteenth St/Georgia Tech, merge onto Williams St NW, turn right onto 10th St NW and turn left onto Peachtree St NE. Destination will be on the right.

By TaxiTaxi service is available from Hartsfield Jackson Airport to The Loews Atlanta Hotel. There is a flat rate of $42.00/one way to the airport. Atlanta Checker Cab, 404.351.1111 - www.atlantacheckercab.com

By MARTA Rail If traveling to the hotel using the Metropolitan Atlanta Rapid Transit Authority (MARTA) rail system, please use the following directions: From the MARTA station located inside Hartsfield Jackson Airport, take the Gold or Red Line northbound to Midtown Station. Head east on Peachtree Pl NE, turn left toward 10th St NE, turn right onto 10th St NE, turn left onto Peachtree St NE. Destination will be on the right. MARTA fare is $2.50/trip. There is an additional one-time $1.00 service fee to purchase a reloadable MARTA ticket/card.

1065 Peachtree Street Northeast, Atlanta, GA 30309 404.745.5000

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Getting to the RouteMatch Offices

By CarIf traveling to the office by car, please use the following directions:

Turn right out of the hotel on 11th St and follow Peachtree St NE toward 12th St NE. Turn left onto 14th St NE and then Turn right onto West Peachtree St NW. Please use the Atlantic Center Plaza parking deck (located across the street and on the left). Parking tickets will be validated. Once parked, follow the walkway to Atlantic Center Plaza through the adjoining parking deck to the elevators and go to Level C. Walk through the underground pedestrian concourse that connects the parking garage and office tower to One Atlantic Center. Go up the escalators and take the elevator to the 33rd floor.

By WalkingIf walking please use the following directions:

Turn right out of the hotel and follow Peachtree St NE toward 12th St NE. Turn left onto 14th St NE and then Turn right onto West Peachtree St NW. Destination will be on the right.

By MARTA RailIf traveling to the office by MARTA Rail, please use the following directions:

From the hotel, cross the street and walk one block south on Peachtree Road. Take a right on 10th St. Midtown MARTA Station will be on your left. Take the Red or Yellow line north 1 stop to Arts Center Station. Take West Peachtree St. Exit, and walk one block towards 14th St. Destination will be on your left.

1201 West Peachtree Street NW, Suite 3300 Atlanta, GA 30309 404.876.5160

Documents

2015 RouteMatch User Conference Agenda & Brochure