Learning Competency Guidelines

These Microsoft Learning Competency (Learning Competency) guidelines (Guidelines) provide the terms and conditions governing participation in the Learning Competency. Please read these Guidelines carefully. By enrolling in or participating in the Learning Competency, Company and each of its participating Locations acknowledges and agrees that (a) its participation in the Learning Competency is subject to the terms and conditions of the Microsoft Partner Network (MPN) program agreement, and (b) Company and each Location has read these Guidelines and agrees that its participation in the Learning Competency will be compliant with the terms and conditions of the MPN program agreement and the most current version of these Guidelines.

SCOPE. The Microsoft Learning Competency is designed to help providers of comprehensive learning solutions for individuals and/or organizations deliver quality training on Microsoft technologies. Participation in the Learning Competency program is voluntary. If any of the terms in these Guidelines conflict with the terms in the MPN program agreement or the Microsoft Partner Network Membership Guide, these Guidelines will control with respect to the Learning Competency.

Definitions. Unless otherwise defined herein, the terms in these Guidelines will have the same meaning as defined terms in the MPN agreement. In addition:

2.1. Access Code means the unique code that one (1) Student attending the Training Session associated with the MLO can redeem at the specified Microsoft website to obtain limited-time online access to one (1) particular Microsoft Lab Online.

2.2. Authorized Training Session means the instructor-led training class that teaches a Microsoft Official Course (MOC) title or Microsoft Branded Courseware, conducted by an MCT, which is held at your training facilities.

2.3. Classroom Device means one (1) dedicated, secure computer owned or controlled by you, that is located at your training facility where Training Sessions are held.

2.4. Community Courseware means the third-party instructor-led courseware available on Courseware Marketplace that educates individuals on how to use, develop, support, and implement Microsoft services, software, and technologies. Community Courseware does not include any Microsoft Branded Courseware or Microsoft Official Course titles.

2.5. Company means a current silver or gold level MPN member in good standing.

2.6. Courses meanscollectivelyMicrosoft Branded Courseware, MOC, and Community Courseware in digital and print formats.

2.7. Courseware Marketplace means arvato distribution GmbHs online global commerce and fulfillment platform, where Learning Partners can search for, purchase, and obtain Courses.

2.8. Learning Partners meanscollectivelyCompany, and Locations associated with Company under its MPN agreement that currently hold and maintain an active Learning Competency status under the MPN program.

2.9. Microsoft Branded Courseware means the Microsoft-branded, instructor-led courseware licensed from Microsoft that educates individuals on Microsoft services, software, and technologies.

2.10. Microsoft Certified Trainer or MCT means an individual who is currently certified as a Microsoft Certified Trainer under the Microsoft Certification Program, who holds the competency to teach a particular Microsoft technology, and who has the instructional skills and technical qualifications to deliver instructor-led training using MOC courses and other training to information workers, IT professionals, and developers.

2.11. Microsoft Labs Online or MLO means the Microsoft online virtual lab environment associated with a particular MOC title.

2.12. Microsoft Official Course or MOC means the student-kit version of the Official Microsoft Learning Product instructor-led courseware known as Microsoft Official Course. To clarify, MOC does not include Hands-on Labs, MLOs, First Look Clinics, MS Press books, Trainer Kits, or Virtual Environment components.

2.13. MLO Voucher means the unique code purchased from Courseware Marketplace that Learning Partners can redeem at the Microsoft website specified on the voucher to obtain one (1) Access Code. Each MLO Voucher is specific to a particular MLO.

2.14. Private Training Session means an instructor-led training class for organizations, wherein participants are taught a predefined learning objective. These classes are not advertised or promoted to the general public, and class attendance is restricted to individuals employed by or contracted by the organization.

2.15. Public Training Session means an instructor-led open enrollment training class offered and delivered to the general public. These classes may be advertised though marketing materials or the Internet, and can include Students from one (1) to many organizations and/or individuals not affiliated with a particular Company or organization.

2.16. Self-Directed Learning Video Training Session means a training class that uses Training Session Videos to teach Students in a physical classroom setting located at your training facilities. An MCT that holds a Microsoft Certification credential to teach the Microsoft technology taught in each Training Session Video must be present in the classroom the entire time the Self-Directed Learning Video Training Session is taking place.

2.17. Student means an individual who attends a Training Session.

2.18. Trainer means an individual who has the instructional skills and technical qualifications to deliver instructor-led training on Microsoft technologies.

2.19. Training Sessions meanscollectivelyany Authorized Training Session, Public Training Session, Private Training Session, Self-Directed Learning Video Training Session, Virtual Instructor-Led Training Session, or customized Training Session.

2.20. Training Session Video means a professionally-produced video recording of an MCT teaching MOC.

2.21. Virtual Environment means the virtualized environment that consists of one or more virtual hard disk images of Microsoft software titles, supporting and configuration files, content, sample applications, and other components for use solely when providing an Authorized Training Session or a Self-Directed Learning Video Training Session teaching a MOC title or Microsoft Branded Courseware title.

2.22. Virtual Instructor-Led Training Session means an online, live, instructor-led Training Session using Microsoft Branded Courseware, with Students participating in real-time via the Internet. Training Session Videos may not be used for Virtual Instructor-led Training Sessions.

enrollment in Learning CompetencY. Enrollment in the Learning Competency is open to all silver or gold level MPN members and their Locations in good standing that (a) specialize in delivering quality training on Microsoft services, software, and technologies, and (b) meet all Learning Competency requirements at the Company level. Company must enroll at the Silver Learning level initially, or if rejoining after being removed from the Learning Competency. Once Company has been accepted into the Learning Competency, Company may upgrade to the Gold Learning level if it meets all Gold Learning requirements.

3.1 Initial Enrollment in the Silver Learning Competency. The following requirements must be met to enroll in the Learning Competency: a. Company must be an active MPN member in good standing at the Silver or Gold Certified Partner level.b. Review and comply with the terms and conditions in the MPN agreement, the Microsoft Partner Network Membership Guide, these Guidelines, and any obligations listed on the Learning Competency website. c. Use the online Partner Membership Center to enroll as a Microsoft Silver Learning Partner. Complete enrollment details can be found here. d. If Company has multiple Locations, determine how to structure your organization. All Locations in a country must align to the same Company. See the Microsoft Partner Network Membership Guide for additional information, and factors to consider when structuring your Locations.e. Submit three (3) customer-training references.f. Complete and submit one (1) learning sales assessment. g. Company must associate at least two (2) MCTs. These MCTs may be full or part-time trainers employed by or under contract with Company. Visit the MCT portal for information about MCTs and the MCT program. h. Submit a Learning Competency business application. Microsoft will evaluate each prospective enrollee upon submission of the Learning Competency business application. Companys business application must be approved before Company can obtain Microsoft Learning Silver Competency member status. If Companys business application is rejected, Company will be contacted regarding the steps required to reapply. Please note, the required waiting period to reapply may be as long as six (6) months, depending on the reason for rejection of your business application. Review the MPN Learning competency page for the business application guidelines and template. Submit one (1) business application per Company.i. Pay the MPN fee for Company. j. Company and all Locations must implement the training evaluation system designated by Microsoft (Training Evaluation Tool) within three (3) months of their activation in the Learning Competency.k. Upon activation of your Learning Competency membership, Company must ensure that your Companys organization ID and Locations IDs are appropriately registered with all Microsoft Learning tools.l. Review and understand the Key Performance Indicators (KPI) requirements you must meet annually to re-enroll in the Learning Competency.

3.2 Upgrading to Gold Learning Competency. Once Learning Partners are active in the Silver Learning Competency, and Company or one of its Locations meets all the Gold Learning requirements, Learning Partners are eligible to upgrade their membership to the Gold Learning Competency, provided it complies with the current Gold Learning requirements located here. MPN level is inherited across all associated Locations within a Company where one Location has earned the Gold Partner level.

3.3 Annual Re-Enrollment. Learning Partners participation in the Learning Competency will automatically terminate upon expiration or termination of Companys MPN program agreement, unless terminated earlier in accordance with these Guidelines, and will not automatically renew. To remain in the Learning Competency, Company is required to re-enroll in the Learning Competency each year and comply with the following requirements:a. Re-enroll in the MPN program and pay the annual MPN fee. Details on the process can be found here.b. Be an active MPN member in good standing at the Silver or Gold Certified Partner level.c. Review and abide by the requirements in the MPN agreement, the Microsoft Partner Network Membership Guide, these Guidelines, and any obligations listed on the Learning Competency website here. d. Complete and submit one (1) Learning sales assessment for Silver Learning, and two (2) Learning sales assessments for Gold Learning.e. Company must associate at least two (2) MCTs at the Silver and four (4) MCTs at the Gold Learning Competency level. These MCTs may be full or part-time trainers employed by or under contract with Company. f. At least one (1) of the MCTs associated with Company must currently hold the Private Cloud Microsoft Certified Solutions Expert (MCSE) certification if Company is re-enrolling at the Gold Learning level.g. Company must have a Gold Learning Partner business plan on file and approved by Microsoft if re-enrolling at the Gold Learning level.h. Purchase all Courses solely from Courseware Marketplace. i. Meet all customer satisfaction and training evaluation requirements. j. Meet the Gold or Silver KPI targets for your level.

Microsoft may choose not to renew Company or one or more of its Locations participation in the Learning Competency.

3.4 Enrollment after Removal from the Learning Competency. If Company or one of its Locations has been removed from the Learning Competency, Company must wait at least ninety (90) days from the date of removal before it can apply for re-enrollment. Company must complete all of the initial enrollment requirements in section 3.1, above.

3.5 Acceptance. Microsoft will send Company email notification if Company is accepted into the Learning Competency.

3.6 Additional Locations. If Company wishes to add a new Location to the Learning Competency, these steps must be followed:a. Ensure Company is an active MPN member at Silver or Gold level.b. Create a new MPN Location ID and associate the Location ID with your Companys MPN ID.

Learning CompetencY REQUIREMENTS. Certain requirements must be met at all times to maintain Learning Competency status. These requirements are in addition to the responsibilities and obligations outlined in the MPN agreement and the Microsoft Partner Network Membership Guide. If Company or one of its Locations fails to meet these requirements, Company and its Locations may be terminated from the Learning Competency, and all rights granted under the Learning Competency will be immediately revoked. Learning Partners must comply with the following requirements:

4.1 Training Delivery. a. Only use qualified MCTs who hold a Microsoft Certification credential in the technology that is the subject of the MOC title being taught to deliver all Training Sessions using MOC. To clarify, only MCTs can provide training using MOC. b. Only use qualified MCTs or qualified Trainers who have in-depth knowledge of and experience with the Microsoft technology that is the subject of the Training Session to deliver all other Training Sessions.

4.2 Course Delivery and Usage Requirements. a. Only use MOC, if available on a particular Microsoft technology, for all Training Sessions.b. All Courses are licensed on a one (1) user per Course basis, and Learning Partners must purchase and provide each Student attending a Training Session one (1) validly-licensed Course on the subject of the Training Session. c. Only use Courses purchased from Courseware Marketplace for all Training Sessions.d. If you purchased a Course for a Student or a Training Session, you must distribute the Course directly to the Student. You are responsible for the distribution of all Courses you purchase.e. Prior to providing any Student with a Course, you will ensure that each Student first acknowledges and agrees that:i. Each Course may be used only by one Student.ii. Their use of said Course will be subject to the terms and conditions of the end user license agreement that is applicable to, accompanies, or is included with the Course.f. All Locations must use their Location MPN program ID number for the country where the Training Session will be held for all Course purchases.g. You will strictly abide by all Courses usage requirements, the end user license agreement, and all additional terms and conditions that are applicable to, accompany, or are included with the Courses prior to accessing the Courses.h. You will ensure your MCTs and Trainers strictly abide by the licenses and other terms and conditions that are applicable to, accompany, or are included with the Courses.i. You may not:i. Distribute or use Courses for self-paced training purposes.ii. Provide access to MOC to any individual who is not a Student attending one of your Training Sessions.iii. Distribute or resell used Courses.iv. Remove any copyright, trademark, or proprietary notices contained in or on the Courses.

4.3 Additional Requirements for MOC:a. You must only use MOC, if available on a particular Microsoft technology, for all Training Sessions. b. If Microsoft has not developed MOC on a particular Microsoft technology, then you may develop your own courseware and/or use Microsoft Branded Courseware or Community Courseware available from Courseware Marketplace for Private or Public Training Sessions provided you:i. Do not offer or market the Microsoft Branded Courseware under the title MOC or Official Microsoft Learning Product. ii. Do not offer or market the Community Courseware and/or your own courseware under the title Microsoft Course, MOC, or Official Microsoft Learning Product.iii. Clearly differentiate that Community Courseware and courseware developed by you do not originate from Microsoft. iv. Do not express or imply Microsofts sponsorship, endorsement, certification, or approval of the Community Courseware or your courseware.

Once MOC is available on a particular Microsoft technology, you are required to use MOC for your Training Sessions under the Learning Competency.

4.4 Customizing Training Sessions. You may choose not to deliver all modules included in a MOC title in order to provide a customized Training Session, provided you comply with the following requirements: a. You must use a minimum of three (3) MOC modules from each MOC title being taught in the customized Training Session.b. You must provide full disclosure of how the Training Session has been customized, which includes: i. For all Public Training Sessions, you will provide clear and prominent written notice that the Training Session is customized, including a list of all MOC modules that will be covered and not covered in the Training Session: in all your advertising and marketing materials for the Training Session and in the Class Uploader/Locator tool, and to each Student prior to the Training Session.ii. For all Private Training Sessions, you will provide clear and prominent written notice that the Training Session is customized, including a list of all MOC modules that will be covered and not covered in the Training Session to the organization prior to the start of the Training Session.c. Your Training Session may use the same course names and numbers as the MOC title that is being customized.d. You may only use MOC courseware that has been specifically customized by and purchased from Courseware Marketplace for all your customized Training Sessions. e. You may satisfy the MOC requirement by using at least three (3) MOC modules in a customized Training Session. f. Community Courseware may not be customized.g. For clarity, any use of customize refers only to changing the order in which the MOC modules are presented, and/or removing a module from the MOC. It does not mean changing or modifying any MOC content, or adding any of your or third-party content to the MOC course. h. When regional or business requirements indicate a change in the duration of a Training Session teaching MOC, Microsoft considers said MOC to be modified and requires that you provide full disclosure of such to Students prior to the Training Session, as specified above.

4.5 Supplemental Materials. You may use supplemental materials in addition to and in conjunction with your Training Sessions teaching MOC courseware, provided you comply with the following requirements: a. You may only use supplemental materials developed by you or acquired from Courseware Marketplace.b. You must clearly differentiate that the supplemental materials are not Microsoft materials.c. You will clearly advertise all supplemental materials as third-party supplemental materials. d. You will not state or imply that Microsoft endorses or recommends the supplemental materials.e. You must warrant and represent that any supplemental materials used in the customized Training Session do not and will not infringe upon or misappropriate any copyright, patent, trade secret, trademark, trade name, or other proprietary right held by any third party. f. Learning Partners hereby agree to defend, indemnify, and hold Microsoft harmless from and against any damages, liability, costs, or expenses, including attorneys fees and costs, arising out of third-party claims in connection with such supplemental materials.

4.6 Virtual Environment. At Microsofts sole discretion, Microsoft may provide Learning Partners with access to Virtual Environment components, which you may use to create the Virtual Environment associated with the MOC title or Microsoft Branded Courseware title that is being taught in one of your Authorized Training Sessions, provided you comply with the following requirements: a. You may access, install, and use only those components listed as Virtual Environment components in the classroom setup guide for the MOC title or the Microsoft Branded Courseware title that is the subject of the Authorized Training Session provided by you.b. You will purchase and provide each Student accessing the Virtual Environment with their own MOC or Microsoft Branded Courseware title that is being taught in the Authorized Training Session.c. You may only allow access to and use of the Virtual Environment via a Classroom Device, and only by:i. Those Students who are attending your Authorized Training Session that is teaching the MOC title or Microsoft Branded Courseware title associated with the Virtual Environment solely to perform the hands-on activities for the MOC title or Microsoft Branded Courseware title and only while the Student is participating in the Authorized Training Session. ii. The MCT to prepare for and teach the Authorized Training Session associated with the Virtual Environment. d. The Virtual Environment may only be used in conjunction with your Authorized Training Session that is teaching the MOC title or Microsoft Branded Courseware title associated with the Virtual Environment. e. The Virtual Environment may only be loaded and stored on your Classroom Devices or your server located at your training facilities where the Authorized Training Session is taking place. f. You will strictly abide by the terms of the license agreement included with the Virtual Environment components and any additional terms and conditions that are applicable to the Virtual Environment and its components. g. You will ensure that your MCTs and Students strictly abide by the licenses and additional terms and conditions that are applicable to, accompany, or are included with the Virtual Environment.h. You may not:i. Use the Virtual Environment for any Training Session that is not taking place at your training facilities.ii. Provide online or remote access to or use of the Virtual Environment (including Virtual Instructor-Led Training Sessions).iii. Provide access to or use of the Virtual Environment on a standalone basis.iv. Provide access to the Virtual Environment or any of its components to any individual who is not: (1) an active MCT in good standing who is preparing for or teaching your Authorized Training Session on the MOC title or Microsoft Branded Courseware title associated with the Virtual Environment, or (2) a Student attending your Authorized Training Session that is teaching the MOC title or Microsoft Branded Courseware title associated with the Virtual Environment.v. Use the Virtual Environment when providing training on any non-Microsoft courseware, including Community Courseware.vi. Separate the Virtual Environment components.vii. Allow online access to the Virtual Environment.viii. Allow access to the Virtual Environment using any device that is not a Classroom Device. ix. Use the Virtual Environment in a live operating or production environment. x. Add software or content to the Virtual Environment. xi. Modify the Virtual Environment or any component.

4.7 MLOs. MLOs are available for use for Authorized Training Sessions teaching certain MOC titles. Learning Partners acknowledges and agrees that purchasing a MLO Voucher does not guarantee that the MLO will be available on any given date or time. You may use MLOs in conjunction with your Training Sessions teaching MOC, provided you comply with the following requirements: MLOs may be used solely for your Authorized Training Sessions teaching the MOC title associated with the MLO. Each valid MLO Voucher may be redeemed once to receive one (1) Access Code. A MLO Voucher may be redeemed only for an Access Code for the associated MLO and only at the specific website referenced on the MLO Voucher. You must register each Authorized Training Session using a MLO at the website specified on the MLO Voucher prior to the start date of the Authorized Training Session by entering the following information: The Authorized Training Sessions start and end date and time, The course number for the MOC title being taught in the Authorized Training Session, The number of MCTs teaching the Authorized Training Session, The number of Students attending the Authorized Training Session, and The valid, unused MLO Voucher code for each Student attending the Authorized Training Session You must have an active account at the website specified on the MLO Voucher to register your Authorized Training Session and redeem the MLO Vouchers. It is recommended that you register your Authorized Training Sessions at the MLO website at least two (2) weeks prior to the start date of the Authorized Training Session. MLO Vouchers purchased by you may only be used for your Authorized Training Sessions. You may not purchase or redeem MLOs Vouchers for another partys training sessions (including other Learning Partners). All MLO Vouchers automatically expire six (6) months from the date of purchase. MLO Voucher expiration dates will not be extended under any circumstances. You are responsible for keeping the MLO Vouchers and Access Codes in a secure place to ensure they are not copied or misappropriated. MLO Vouchers and Access Codes can be redeemed only for the associated MLO and only at the website referenced on the MLO Voucher. Any resale or distribution of MLO Vouchers is expressly prohibited. Each valid Access Code may be redeemed once for limited-time online access to the specified MLO. An individual must have an active account at the website specified on the MLO Voucher and are required to enter their email address and password to sign into the MLO website and enter the unique Access Code to redeem their Access Code to activate the MLO. Individuals are also required to sign into the MLO website to access an activated MLO. You will provide Access Codes obtained by redeeming a MLO Voucher only to Students attending your Authorized Training Session associated with the MLO solely for Students personal training use. Access Codes will be provided to Students on the first day of the Authorized Training Session. Students access to the MLO will automatically expire twenty-one (21) days after the first day of the Authorized Training Session. You will only provide Access Codes designated for MCTs only to the MCT who is teaching the Authorized Training Session associated with the Access Code solely so the MCT can prepare for and teach the Authorized Training Session. You may provide the MCT with the Access Code up to seven (7) days prior to the start date of the Authorized Training Session. MCTs access to the MLO will automatically terminate on the last day of the Authorized Training Session. All Access Codes will automatically expire the first day of the Authorized Training Session associated with the Access Code, regardless of whether the Access Code is redeemed. You will provide the Access Codes expiration date, the URL for the specific MLO website, instructions on how to redeem the Access Code, the title and start date of the Authorized Training Session associated with the Access Code and all terms and conditions applicable to the Access Codes with each Access Code you distribute. You will track its distribution of Access Codes to ensure that each Access Code is only distributed once. Any standalone sale or distribution of Access Codes is expressly prohibited. Microsoft, its resellers and suppliers are not responsible for lost or stolen MLO Vouchers or Access Codes. MLO Vouchers and Access Codes are not transferable between MLOs or websites. Expired, stolen or lost MLO Vouchers and Access Codes will not be replaced. MLO Vouchers and Access Codes may not be redeemed for cash, credit, or refunds and are void if altered in any way. You will strictly abide by any additional licenses, terms and conditions that are applicable to the MLO Vouchers, Access Codes, MLO websites and MLOs. You may not use MLOs or distribute Access Codes if you do not agree to these terms.

4.8 Self-Directed Learning Video Training Sessions. You may use Training Session Videos solely to provide Self-Directed Learning Video Training Sessions, provided you comply with the following requirements: a. You must notify each Student in writing that it will be a Self-Directed Learning Video Training Session prior to Student registering for the Self-Directed Learning Video Training Session.b. Each Training Session Video will be displayed in a physical classroom with an MCT present for the duration of the Self-Directed Learning Video Training Session.c. You may only use MCTs that hold a Microsoft Certification credential for each technology that is being taught in each Training Session Video used in a Self-Directed Learning Video Training Session. d. A maximum of six (6) Training Session Videos may be taught in each Self-Directed Learning Video Training Session. e. A maximum of twenty (20) Students per MCT may be taught in each Self-Directed Learning Video Training Session.f. You will provide each Student with the appropriate peripherals (such as headsets) needed for the MOC title that is the subject of the Training Session Video.g. You will provide each Student attending the Self-Directed Learning Video Training Session with the student version of the applicable MOC courseware taught in the Training Session. h. All Training Session Videos will be licensed and obtained only from the Training Session Video distributor designated by Microsoft under the Learning Competency.i. You will strictly abide by all Training Session Videos usage requirements and the licenses and other terms that are applicable to, accompany, or are included with the Training Session Videos. j. You will ensure that your MCTs strictly abide by the licenses and other terms that are applicable to, accompany, or are included with the Training Session Videos.k. You may not:i. Provide online access to the Training Session Videos.ii. Distribute or use Training Session Videos for self-paced training purposes. iii. Provide access to Training Session Videos to any individual who is not a Student attending one of your Training Sessions. l. To clarify, no rights are granted to Learning Partners to record Training Sessions or to create training videos using Courses.

4.9 Specify Training Session Venue. In all your advertising and marketing materials for all Public Training Sessions, and in your Training Sessions descriptions in the Class Uploader/Locator tool, you must clearly indicate:a. The type of Training Session that is being offered (instructor-led classroom teaching MOC, Microsoft Branded Courseware or Community Courseware; Customized, Self-Directed Learning Video, or Virtual Instructor-Led).b. The name and location of the Learning Partner providing the Training Session.

4.10 Facilities Requirements. You are required to use facilities that meet the following minimum requirements for all Public Training Sessions:a. An adjustable ventilation system must be installed on the premises (cooling and/or heating according to regional needs). b. Projection equipment such as an overhead projector and LCD panel, high-definition television or equivalent display device with a diagonal display area of at least 40 inches (one meter) must be available.c. A projection screen with a diagonal measurement of at least six feet (or two meters) must be available. d. Trainer must be able to darken the classroom for display purposes. e. A blackboard or whiteboard must be available. f. The facilities must comply with all laws and regulations relating to the accommodation of persons with disabilities in their respective countries. In the United States, the facilities must be in compliance with the Americans with Disabilities Act, as required by law.

4.11 Trainer Equipment Requirements. Trainers computers must match or exceed the requirements for Classroom Devices as defined in Section 4.12 below for all Training Sessions. In addition, Trainers computer must have the following:a. Internet accessb. Amplified speakersc. Connection to a projection display device that supports 1280X1024 pixels, and 16 bit color.d. The capability to use DVD materials

4.12 Classroom Devices Requirements. You are required to provide each Student with one (1) Classroom Device solely for their use throughout the duration of the Public Training Session. These Classroom Devices must meet or exceed the hardware level specified for the Course as indicated in the applicable Courses set-up guide, which will be one (1) of the six (6) equipment-configuration levels described in the table below.

LevelProcessorHard DiskRAMDVD/CDNetwork AdaptorSound CardVideo AdapterMonitorPorts

3Pentium III or equivalent personal computer with processor speed of at least 700 MHz16 GB or larger768 MB or higherCD-ROM / DVD10/100 MBs required full duplexYes4 MB or higherSuper VGA monitor (17 inch/43 cm)PCI bus must meet 2.1 specs

4Pentium III or equivalent personal computer with processor speed of at least 1 GB18 GB 7200 RPM or larger1 GB or higherCD-ROM / DVD10/100 MBs required full duplexYes4 MB or higherSuper VGA monitor (17 inch/43 cm)PCI bus must meet 2.1 specs

5Pentium IV or equivalent personal computer with processor speed of at least 2.4 GHz40 GB 7200 RPM or larger2 GB or higherCD-ROM / DVD10/100 MBs required full duplexYes4 MB or higherSuper VGA monitor (17 inch/43 cm)PCI bus must meet 2.1 specs

5.5Pentium IV or equivalent personal computer with processor speed of at least 2.4 GHzAt least 2 hard disks, 40 GB 7200 RPM or faster drives. 2 GB or higherCD-ROM / DVD10/100 MBs required full duplex Yes16 MB or higher (32 MB recommended)Super VGA monitor (17 inch/43 cm)PCI bus must meet 2.1 specs

664 bit Intel Virtualization Technology (Intel VT) or AMD Virtualization (AMD-V) processor (2.8 Ghz dual core or better recommended)Dual 120 GB hard disks 7200 RPM SATA or better (striped)4 GB RAM expandable to 8 GB or higherDVD (Dual layer recommended)YesYes, Aero-capable recommendedSuper VGA monitor

764 bit Intel Virtualization Technology (Intel VT) or AMD Virtualization (AMD-V) processor (2.8 Ghz dual core or better recommended)Dual 500 GB hard disks, 7200 RPM SATA or faster (striped)16 GB RAMDVD (Dual layer recommended)Yes, with amplified speakersDual Super VGA monitors (17 inch/43 cm or larger) supporting 1440x900 minimum resolution

4.13 Additional Systems and Hardware Requirements. Some Courses may require additional equipment. You are required to comply with all applicable Courses system, hardware, and configuration requirements. Complete configuration requirements and classroom setup guides for MOC titles are included in each MOC trainer kit. 4.14 Licenses. The Courses, Virtual Environment and its components, MLOs, Training Session Videos, and other content are licensed, not sold. You must: a. Purchase and provide each Student participating in a Training Session with their own validly-licensed Course that is being taught in the Training Session. b. Have a validly-licensed copy of the Microsoft software on each Classroom Device.c. Abide by the licenses and other terms that are applicable to, accompany, or are included with any Course, Virtual Environment and its components, MLOs, Training Session Video, and other content.

Learning Partners are eligible for special classroom training licenses on certain Microsoft software licenses granted under the MPN program for use in the training classroom, based on your MPN competency level. Go here to view the classroom training licenses granted under the Learning Competency.

4.15 MOC Training Session Completion Certificate. Upon Students request, you must issue a completion certificate to each Student who completes a Training Session that teaches a MOC. The completion certificate must include the MOC title and number, and must be signed by the MCT who conducted the Training Session. Each completion certificate should only contain one (1) MOC number. In the case of a customized MOC Training Session for which no single MOC number exists, completion certificates must denote that the Training Session was customized. Completion certificates may only be issued for Training Sessions teaching MOC courseware; they may not be used for Training Sessions teaching Community Courseware.

4.16 Customer Satisfaction. You must:a. Require Students to complete and submit online evaluations at the conclusion of every Training Session using the Training Evaluation Tool. b. Meet minimum customer satisfaction requirements based on Students evaluations submitted via the Training Evaluation Tool. c. Establish, publish, and make available to all Students quality control and customer satisfaction policies, including a money-back guarantee or options for retaking a Training Session at no additional charge, as well as the opportunity to provide formal evaluations of the Training Session using the Training Evaluation Tool. If you purchased the Students Course, you are responsible for ensuring that Students satisfaction with the Training Session in accordance with this section.

4.17 Key Performance Indicators Requirements. Key Performance Indicators (KPI) requirements are enforced on an annual basis during Companys re-enrollment to determine Companys status in the Learning Competency. KPIs are defined in the Learning KPI guide. Learning KPIs will be set on an annual, per-country basis. You must send Microsoft written notice prior to Companys re-enrollment in the Learning Competency if you believe Companys Learning KPIs are inaccurate. Microsoft will not make any changes to Companys Learning KPIs if Company has re-enrolled in the Learning Competency.

4.18 Class Locator Tool. You may use the Microsoft Class Locator Tool (Locator Tool), provided:a. You only use the Locator Tool to post scheduled Training Sessions that are also posted on your website. b. You grant Microsoft the right to display your uploaded Training Sessions to the public.c. You do not use the Locator Tool to gauge general demand for particular Courses or specific demand in a given region or preferred learning mode.d. You do not use the Locator Tool as the primary mechanism for operating your Training Sessions or providing core information about your Training Sessions.e. Microsoft may delete your Training Sessions from the Locator Tool and/or suspend or terminate your access to the Locator Tool at any time, without notice.f. Your use of the Locator Tool is at your own risk and without warranty. Microsoft has no liability related to your use of the Locator Tool.

4.19 Student Registrations. You may register Students for Training Sessions provided by other active Learning Competency members in good standing, provided:a. Prior to their registration you provide each Student with:i. Notification that you are not providing the Training Session.ii. The name and address of the Learning Competency member who will provide the training. iii. Notice of the various ways their Personal Information will be used (that their Personal Information will be shared with the training provider, etc.). iv. Notification of who will provide them with the Course for the Training Session (you must purchase and provide Students with the Course if you collected money from the Student for the Training Session).v. The quality control and customer satisfaction policies for the Training Session. b. You provide clear and conspicuous privacy notice on your registration page of the various ways Personal Information will be used (including who you will share their Personal Information withincluding the Learning Competency member who will be providing the Training Session, etc.). Your privacy notice will include a privacy statement that is accurate and complies with all applicable privacy and data collection laws and regulations, and you will not use Personal Information accessed or collected beyond the scope of your privacy notices. c. You keep complete and accurate records for each registration you accept for a Training Session provided by another Learning Competency member, including the:i. Name and Date of Training Session.ii. Name of Learning Competency member who provided Training Session.iii. Type of Training Session.iv. Students name.v. Name of the individual or organization that purchased the Course for Student.vi. Valid proof of Course purchase.d. In all your advertising and marketing materials and for all Training Sessions descriptions in the Class Uploader/Locator tool, you must clearly indicate the name and location of the Learning Competency member who is providing the Training Session.e. If you collected payment for a Student to attend the Training Session, you are responsible for that Students satisfaction with the Training Session and compliance with all customer satisfaction requirements. f. You will provide all registration records upon Microsofts request in accordance with section 4.26 (Records).

4.20 Changes to the Learning Competency. Microsoft has the right to change or discontinue the Learning Competency or any aspect of it, including the right to change Learning Competency requirements and change and discontinue any benefits at any time for no reason. Microsoft will give Company thirty (30) days email or written notice of any substantive Learning Competency change. Microsoft will give Company sixty (60) days email or written notice if Microsoft intends to discontinue the Learning Competency. These notices will be sent to the email or mailing address provided by Company in their Learning Competency profile. Company is responsible for notifying Microsoft if Companys address for your organization or Locations changes. Company is also responsible for notifying each Location of such changes and cancellations.

For all other changes, you are responsible for checking the Learning Competency website regularly. You will be bound by the changes as of the date the changes are posted on the Learning Competency website, but the changes will not apply retroactively.

If you do not agree to the changes, your sole remedy is to terminate your participation in the Learning Competency.

4.21 No Warranty. Microsoft does not guarantee your satisfaction with the Learning Competency, or your results. Learning Competency benefits are provided "as-is," and "as available, without warranties of any kind. MICROSOFT DISCLAIMS ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND SUPPLIERS ALL OTHER WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

4.22 Logo Usage. Learning Partners may use the corresponding Microsoft Certification logo depicted in the Microsoft Certification Logo Specifications (the Certification Logos) identified with the Learning Competency in the Partner Logo Builder Tool on its websites and in its marketing materials solely to promote its Training Sessions offered under the Learning Competency that are tied to the Microsoft Certification represented in the Microsoft Certification Logo, provided:a. You are an active member of the Learning Competency in good standing.b. Your use of the Microsoft Certification logos is compliant with the terms and conditions in these Guidelines, the MPN program agreement and the Microsoft Certification Logo Specifications in the Partner Logo Builder Tool.c. You will only use the Certification Logos in a manner that does not derogate from the rights of Microsoft in the Certification Logos, and will take no action that may interfere with or diminish the rights of Microsoft in the Certification Logos.d. Microsoft reserves the right to review any materials using the Certification Logos, and you agree to correct any improper use of the Certification Logos and deficiencies in the quality of its services within a reasonable time upon receipt of notice from Microsoft.

4.23 Additional Incentives and Campaigns. a. You must be in good standing in the Learning Competency to be eligible to participate in any Microsoft-sponsored training incentives, including the Software Assurance Training Voucher (SATV) program and the Learning Partner Incentive Payment programs (Additional Incentives), or in any Microsoft-sponsored training campaigns or promotions (Campaigns). You are required to comply with any applicable additional terms and conditions, licenses, and participation requirements to participate in an Additional Incentive or Campaign. b. Microsoft and/or its auditors will conduct random audits of Student rosters to verify Students participation in the Additional Incentives and Campaigns. c. Non-compliance with any Additional Incentive or Campaigns terms, conditions, licenses, or participation requirements, fraudulent use or redemption of SATVs or voucher codes, reselling Vouchers when prohibited, misrepresentation of information to Microsoft or use of any benefit, use of any payment or incentive received for any purpose other than the purpose outlined by Microsoft may result in Company and/or one or more of its Locations immediate removal from the Additional Incentives or Campaigns. It may also result in Company and/or its Locations: i. Exclusion from participating in future Additional Incentives and Campaigns. ii. Termination from the Learning Competency.iii. Termination of your Additional Incentive agreements.iv. Termination of your MPN agreement.

4.24 Verifying Compliance. You are required to:a. Participate in any on-location or remote inspection and/or audit that Microsoft and/or its designees may conduct. Such audits and/or inspections may include physical on-site audits and inspections, phone, website, Courses, Additional Initiatives/Campaigns, Student roster, quality, Training Evaluation Tool, and KPI results. b. Abide by standards and/or requirements designed to prevent the piracy and/or fraudulent use of Courses, Virtual Environment, Training Session Videos, any Microsoft intellectual property, and Microsoft technologies. Piracy/fraud includes:i. Unauthorized copying, use, or distribution of any Courses, Virtual Environment or its components, software, Training Session Videos, and/or content obtained or accessed under the Learning Competency.ii. Fraudulent reporting of any Additional Incentives or Campaigns, including without limitation, the Microsoft SATV Program.iii. Unauthorized use of the software licensed for classroom use. iv. Any fraudulent reporting, including evaluations using the Training Evaluation Tool.

4.25 Reservation of Rights. Microsoft owns and retains all right, title and interest in and to MOC, Microsoft Branded Courseware, the Virtual Environment and its components, Certification Logos, software, and other content. Microsoft reserves all rights not expressly granted.

4.26 Records. You are required to keep and maintain all usual and proper documentation records, books of accounts and entries relating to the Courses, Virtual Environment, all your Training Sessions (including Private Training Sessions, customized Training Sessions, etc.), Students, MCTs, Trainers and Training Evaluation Tool, and registrations for a period of eighteen (18) months after completion of the applicable Training Session, and to provide Microsoft with these records when requested by Microsoft. Such records will include information regarding the number of Courses you purchased and distributed. The records must be sufficient to allow Microsoft to verify your compliance with these Guidelines. You will secure all adequate rights required to perform an audit under this Agreement, including rights to share MCTs, Trainers, Students, and other individuals Personal Information with Microsoft and its auditors.

4.27 Audits and Inspections. Microsoft and its auditors reserve the right to audit all aspects of Company and each of its Locations participation in the Learning Competency in accordance with the audit provisions of the MPN Program agreement and these Guidelines to verify statements issued by you and your compliance with these Guidelines.a. You will secure all adequate rights required to perform an audit under this Agreement, including rights to share MCTs, Trainers, Students, and other individuals Personal Information with Microsoft and its auditors. b. Microsoft may also require you to accurately complete a self-audit questionnaire relating to your use and distribution of Courses, its Training Sessions, and the Virtual Environment. c. By invoking the rights and procedures described above, Microsoft does not waive its right to enforce the Agreement or to protect its intellectual property by any other means permitted by law. d. The Learning Competency audit may include:i. Review of the processes you used to track, acquire, purchase, and distribute Courses.ii. Quantifying the type and volume of Courses licenses purchased and distributed by you.iii. Physical count of inventory of Courses.iv. Reconciling your records with Microsoft records. v. Inspection of all your classrooms and equipment used for training.vi. Interview of your primary contact, MCTs, Trainers, and other staff members.vii. Training Sessions class schedules, Student rosters and registration records, as well as individual Student and Training Session class files.viii. Review of your registration records for Training Sessions provided by other Learning Competency members.ix. Confirming compliance with Microsoft Certificate of Completion requirements. x. Confirming compliance with all licenses and other terms and conditions that are applicable to, accompany, or are included with any Course, the Virtual Environment and its components, MLOs, software, Training Session Video, tools, other content and materials or any Learning Competency benefit. xi. Review of your MCTs competencies.xii. Review of your Training Evaluation Tool results.e. If the audit or self-audit reveals unreported Course use and such discrepancies amount to three percent (3%) or more of the actual Course licenses purchased by you, then:i. You will pay Microsoft 115% of the current license fee for each unlicensed Course that was not purchased from Courseware Marketplace. ii. You will have thirty (30) days to make payment to Microsoft. Failure to make payment in full within thirty (30) days may result suspension or termination of Company and/or its Locations status as a Learning Partner and may result in termination of your MPN program agreement. f. Microsofts rights and remedies in this section are not exclusive and are in addition to any other rights and remedies provided by law or under these Guidelines and the MPN program agreement.

4.28 Suspension or Termination from the Learning Competency. Microsoft, at its sole discretion, may immediately suspend or terminate Company or any or all of its Locations membership in the Learning Competency if Company or a Location is not compliant with the requirements and obligations contained in these Guidelines and the MPN program agreement.

4.29 Effects of Expiration or Suspension or Termination from the Learning Competency. Upon expiration, suspension, or termination from the Learning Competency for any reason, all rights granted under the Learning Competency are immediately terminated. You must immediately: a. Cease all activity relating to the Learning Competency.b. Uninstall from all Classroom Devices and labs all copies of any software that has been licensed for use in the classroom or lab as a Learning Competency benefit.c. Cease all use of the Certification Logos and remove all Certification Logos from your website and marketing materials.d. Stop identifying yourself as a participant in the Learning Competency. e. Cease all use of MOC except as allowed under the MPN program.f. Cease all use of the Virtual Environment and its components and permanently delete all Virtual Environments (including all its components).g. Discontinue all uses of any Learning Competency benefit. h. Cease marketing, advertising, or delivering open-enrollment classes using MOC to individuals or the general public, and cease posting public training schedules on websites or in collateral materials for any public classes using MOC.i. Cease all SATV activity (if applicable).

In addition, within ten (10) days of expiration, suspension, or termination from the Learning Competency and at Microsofts sole discretion, you will permanently delete and destroy all Microsoft Certification Logos, MOC, all software licensed under a lab license from its Classroom Devices and labs, and all other content received as a result of the Learning Competency.

Upon Microsofts request, one of Companys executive-level officers will certify Learning Partners compliance with this section (4.29, Effects of Expiration or Suspension or Termination from the Learning Competency) by providing Microsoft with a certificate of destruction signed by a Company officer.

Microsoft will not be liable to you or any third party for damages or third-party costs of any sort resulting from (a) your suspension or termination from the Learning Competency, and/or (b) cancellation of or changes to the Learning Competency or any of its benefits.

5. Resources.5.1. Learning KPIs, Sales Academy, Product Release Schedule, and Marketing Resources can be found at Campaign Factory.

5.2. Promote your Learning Solutions Business.a. Use the Class Locator.b. Use the Silver or Gold Learning Competency logos on websites, business cards, and at your training locations.

5.3. Courseware Marketplace. Terms and Conditions for Courseware Marketplace can be found here.

5.4. Courseware Marketplace Account Set-Up. Set up your Courseware Marketplace account here.

5.5. SATV Program. Learn about the SATV Program here.

5.6. Quality Control.a. Register and start using Training Evaluation Tool here. b. Get Trainers certified as MCTs here.

5.7. Manage Your Account.a. Microsoft Partner Network and Competency Membershipb. Visit the Staying Connected page for additional resources

5.8. Questions.a. For general Microsoft Partner Program inquiries, MOC, Courses, or Microsoft Certification questions, please contact a Customer Service Representative in your region. Contact details can be found here.b. Find information on where and how to submit an order for Courses located on Courseware Marketplace here.

This document is provided as-is. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice.

This document does not provide you with any legal rights to any intellectual property in any Microsoft product.

2014 Microsoft. All rights reserved. Microsoft is a trademark of the Microsoft group of companies. All other trademarks are property of their respective owners.

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