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White Paper: InfoTrust GroupCase Studies: Holocentric, Airbus, Virgin Atlantic Vendor Job Card: IDMR Solutions

Bangkok Conference previewed plus How I see IT, News, Webinars, MRO Software Directory and Dictionary of Acronyms

V1.6 SUMMER 2012

LESS PAPER: MORE DATAVirgin leverages the value of electronic documents

IN THE NETWORKNew players and new business models for MRO

TALKING THESAME LANGUAGECommon standards and uniform processes

QANTAS SUCCESS STORYTransforming their MRO Software for the next generation

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Hexaware is a niche, focused IT Solutions and Business Process

Outsourcing Company providing end-to-end system integration

and Technology services to its Travel and Transportation

customers. With annual revenues of USD 230M for FY 2010,

Hexaware has a global workforce of around 8300 consultants

working across disparate domain and technologies. Hexaware

with its strong experience in various business functions in MRO

and Technical Documentation domains along with specialize

services in Portfolio Analysis, System Selection, Implementation,

Custom Development and Maintenance Services, Legacy

Modernization, Upgrade and Migration Services, Business

Intelligence / Analytics, Infrastructure Management Services (IMS)

and Quality Assurance and Testing Services.

www.hexaware.com

YourPreferredIT Solution & Business Process

Out-Sourcing Partner for the future
http://www.abtech.com/

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Editors commentAircraft IT MRO: In the vanguard of a new order;

IT and engineering are what make aircraft fly.

In recent decades, weve grown familiar with commercial aeroplanes but all thatis suddenly changing. The new generation of aircraft arent just made of differentstuff (Composites Rule, OK!) but they employ new systems and bring with themthe opportunities of a new paradigm for the way things are done. MRO is a keyplayer in that; in the vanguard of change and compliance.

Once an aircraft has been purchased, there is no further negotiation onthe price; the only cost that can be managed is the lifetime cost of flyingit whether the owner is an airline or a leasing business. In this, the MROengineering function is critical. And, in MRO, the ability of IT and software todrive efficiency and compliance, plus optimizing time on the ground can addup to significant cost savings for these incredibly expensive machines.Theres a lot with which MRO IT professionals need to keep abreast these daysso that a single and cumulative source of knowledge and shared experiencecan prove an invaluable resource for a busy person. At Aircraft IT MRO thatswhat we do, deliver knowledge and shared experience to your desktop from

people who understand your world, who know what you need to know and who can contribute usefully towhat you do.

Youll find in this issue, a round-up of the news that you need; and theres material about standards andnew business models as well as how OEMs might muscle in on MRO. We also look at how one airline tookthe opportunity of new generation aircraft to drive new MRO systems and processes and how anotherhas tamed the paper and installed a technology based document solution. Youll find how a revolutionaryapproach is seeking to introduce a common ethos and language for everybody involved in keeping a planein the air and youll learn what makes a key software vendor tick. Plus, of course, How Michael Denis sees IT.

And for all of those acronyms that fly around, we are proud to introduce our dictionary of acronyms to saveyour time and support your understanding.

As well as that, the Aircraft IT live demonstration webinars allow readers to research the software packagemost appropriate for their needs and access past webinars while, of course, future webinars are open forevery reader who registers.

Aircraft IT MRO: knowledge to your professional intelligence.

Ed Haskey

04 TECHNOLOGY AND NEWSLife never stands still, and the pace of change and development in Aircraft MRO and MRO IT lives up to that maxim.Those who want to keep up with whats happening check regularly on www.aircraftit.com/MRO and here in theAircraftIT MRO e-journal.

08 THE AIRCRAFT IT DICTIONARY OF ACRONYMS DOAFinding the correct aviation IT related definition for acronyms, those groups of initial letters, can take a while. Sowere building an acronym dictionary for aircraft IT; not all the definitions there are; just the definitions that you needto do your job. Try it.

10 WHITE PAPER: MRO NETWORKS

Michael Wm. Denis, VP, Customer Engagement, InfoTrust GroupChange is underway in MRO: and its not just OEMs planting their flags in the sector but also new business models,such as networks, to address new generation aircraft; standards convergence and new software capabilities arechanging the ground rules.

16 CASE STUDY: A NEW SYSTEM FOR QANTAS ENGINEERING QEGeoff Zuber, General Manager, Aerospace & Utilities, HolocentricQantas Engineering (QE) took the opportunity of bringing new A380s into the airline to significantly upgrade andimplement a new computer system and business processes fit for the airlines long term needs.

20 EVENT PREVIEW: AIRLINE & AEROSPACE MRO & OPERATIONS IT CONFERENCE APAC, BANGKOK, 17TH & 18TH OCTOBER 2012Find out which 30+ IT vendors are exhibiting their software solutions

22 PAST WEBINARS:KNOWLEDGE TRANSFER AND ACCESS FOR INDUSTRY EXPERTSView Video Recordings of our Past Live MRO Software Demonstration WebinarsSee full information and view video recordings of past Live MRO Software Demos, including: Volartec, IDMR Solutions,

InfoTrust Group and Omega Airline Software.24 HOW I SEE IT

Standards are great for aircraft records, unless theres more than one of them and theyre incompatible.Michael Wm. Denis, VP, Customer Engagement, InfoTrust GroupMichaels world view is clear and sometimes controversial: never vanilla. In this issue he tackles standards,transferability and whether anybody cares enough to save the industry the $7 billion that incompatibility has cost inthe past 20 years.

26 CASE STUDY: DOCUMENTATION IN THE 21ST CENTURYJulie Steadman, Principal Airworthiness Records, Virgin AtlanticWhen Virgin Atlantic decided to go paperless, they took some time and trouble before selecting FLYdocs as thetechnology partner who could deliver the airlines objectives. It all turned out very well for both parties.

30 VENDOR JOB C ARD: WHAT MAKES IDMR SOLUTIONS TICK?Israel Revivo tells Aircraft ITIn the latest of our Q&A pieces, Israel Revivo, President and CEO at IDMR Solutions Inc., completes his paperless

Vendor Job Cardfor Aircraft IT.32 UPCOMING LIVE MRO SOFTWARE DEMONSTRATION WEBINARS

A preview of live MRO software demonstration webinars with Hexaware presenting an MRO Business Analytics SoftwareDemonstration Webinar on 6th September 2012 and TRAX covering Maintenance Software on 13th September 2012

34 CASE STUDY: GETTING HIGH VALUE BY SPREADING IT SERVICESDr Franck Duluc, Engineering & Maintenance Research Manager at AirbusMany people and organizations will work on an aircraft but usually with no uniform way of working, record-keepingor communication. SIMID seeks to provide a lifetime common working ethos and language for all MRO systems thatwork on the aircraft.

39 MRO SOFTWARE DIRECTORYA detailed look at the worlds leading MRO IT systems.

CLICK HERE: Send your feedback andsuggestions to AircraftIT MRO

CLICK HERE: Subscribe for freeAircraftIT MRO is published bi-monthly and is an affiliate of Aircraft Commerceand part of the AviationNextGen Ltd group. The entire contents within this

publication Copyright 2012 AviationNextGen Ltd an independent publication

and not affiliated with any of the IT vendors or suppliers. Content may not be

reproduced without the strict written agreement of the publisher.

The views and opinions expressed in this publication are the views of the

authors and do not necessarily reflect the views or policies of their companies

or of the publisher. The publisher does not guarantee the source, originality,

accuracy, completeness or reliability of any statement, information, data, finding,

interpretation, advice, opinion, or view presented.

AircraftIT MROPublisher/Editor: Ed Haskey

E-mail: [email protected]

Telephone: +44 1403 230 700 or+44 1273 700 555

Website: www.aircraftIT.com

Copy Editor/Contributor: John Hancock

Magazine Production: Dean Cook

E-mail: [email protected]
http://itunes.apple.com/app/aircraft-it/id471244020?mt=8http://itunes.apple.com/app/aircraft-it/id471244020?mt=8http://www.aircraftit.com/MRO/Contact.aspxhttp://www.aircraftit.com/MRO/Contact.aspxhttp://www.aircraftit.com/MRO/Contact.aspxhttp://www.aircraftit.com/MRO/eJournals/Sign-Up.aspxhttp://www.aircraftit.com/MRO/eJournals/Sign-Up.aspxhttp://itunes.apple.com/app/aircraft-it/id471244020?mt=8http://www.aircraftit.com/MRO/eJournals/Sign-Up.aspxhttp://www.aircraftit.com/MRO/Contact.aspxhttp://www.aircraftit.com/MRO/Contact.aspx

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4 | NEWS| AIRCRAFT ITMRO | SUMMER 2012

Four new software solutions providersjoin AircraftIT vendor group

CLICK HERE FOR FULL SOFTWARE DETAILS AND FOR A DEMO

AMOSA Story of Success

We assess AMOS as a top line product which is endeared and accepted

as a fine tool by our users, states Air Asia

Read more about the world-class M&E software system at SWISS-AS.COM

AIRCRAFTIT is very pleased to announce the inclusion of four newsolution providers to the publications growing panel of vendors.

ADSOFTWARE has developed an integrated fleet managementsystem and logistic package called AIRPACK. This 6 module systemanswers the needs of aircraft and helicopters operators, as well as MROand CAMO centres. With more than 45 clients worldwide, the strengthof ADSoftware is the simplicity of its products; they are MicrosoftWindows ready, Web-enabled, available in various languages and acomplete training can be done in just five days. The company alsoprovides a 24/7 online technical support and extremely competitivepricing.

AVIIT is exclusively focused on the provision of software solutionsto the aviation sector. eMan provides an efficient capability for thedistribution of technical publications across the maintenance and repairestate. Used by aircraft operators and 3rd party MROs alike, eManunlocks the benefits of smooth and efficient distribution of engineeringand process documentation. eMan is available as an on-premise orhosted offering for complete deployment flexibility. Archimedes is thefirms ACARS data management solution.

HOLOCENTRIC provides software and services for airlines to buildOperational Frameworks and Business Management Systems to support

the business. This includes successfully completing the TransformationPrograms, including implementing the MRO software, training materialand publishing of the portal for Business, including both legacyand new applications. This is achieved by creating an operationalframework and portal, useable by all personnel. Holocentric customersMRO projects are successfully completed within budget. Importantly,compliance is increased across the organisation as a result.

PSIPENTA Software Systems GmbH offers a complete solutionfor managing and maintaining complex technical systems. Thephilosophy of Perfection in Aerospace is reflected in all aspects ofthe firms software. PSIpenta suite supports the planning and controlof maintenance and servicing processes. The scope covers the wholeMRO process ranging from slot planning to mobile processes. PSIpentaPlanning, Execution & Control refers to a solution-oriented approachbased on standardized software modules. It enables the optimizationof value-adding processes and increases logistic planning in existingsystem landscapes with commercial focus.

AircraftIT editor and publisher, Ed Haskey, welcomed the new vendorsto the panel, saying that, It is the inclusion of high caliber businessessuch as these four that increasingly makes Aircraft IT the resource ofchoice for aviation IT professionals.

Malmo Aviation selects Aviation42for publications migrationMalmo Avaition has selected Aviaition42 to provide software to migrateits technical publication data from Rusada Envision to Amos. This followson from the successful migration of its maintenance and inventory data.

Airberlin Technik goeslive with AviIT eManAviIT Ltd announced in late July 2012 that its library managementand document distribution solution, eMan, had been successfullydeployed to support the European aircraft service and repair operationsof airberlin technik, a leading provider of MRO services. The eManimplementation provides airberlin technik with the ability to ensure thatonly the current version of aircraft servicing documentation are availableto its in-house, remote, and 3rd party service operations wherever theyare located.

eMan is hosted at AviITs Edinburgh data center and provides airberlintechnik librarians with a high-availability cloud-based environmentfor the management and distribution of technical and processdocumentation. The use of the eMan hosted environment greatlyreduces the cost of maintaining the IT infrastructure and the supportrequired to manage airberlins technical library and end-user equipment.
http://www.aircraftit.com/MRO/Vendors/AMOS.aspxhttp://www.aircraftit.com/MRO/Vendors/AMOS.aspxhttp://www.aircraftit.com/MRO/Vendors/AMOS.aspx

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SUMMER 2012 | AIRCRAFT ITMRO | NEWS | 5

ADSoftware: winningcustomers and awardsMAURITANIAS NATIONAL CARRIER SIGNS WITHADSOFTWAREFrench aviation software company, ADSoftware, announced inlate April 2012 that Mauritania Airlines International had signedto implement AIRPACK Fleet Management System and LogisticsSolutions for its two Boeing 737-500 and one 737-700.

AIRPACK Suite will entirely handle line maintenance executed at theNouakchott International Airport maintenance facility and will assistin coordinating the continued airworthiness and aircraft technicalsupport done by British company MS4 Aircraft Management Group.While AIRTIME (fleet management module) will make it easier forthe airline management team to ensure that the maintenance isconducted following an approved maintenance program based onthe Boeing type certificate holders recommendations, AIRSTOCK(Inventory and logistic module) will keep control of the globalcomponent service providers and of the aircraft components supplyin compliance with the EASA/FAA regulations.

In the coming months ADSoftwares specialists will work closelywith Mauritania Airlines Internationals technical team to implementAIRPACK Suite.

NEW ARMENIAN CARGO AIRLINE VETERAN AVIACHOOSES ADSOFTWAREIt was announced in late May 2012 that Veteran Avia, the newlyformed Armenian airline, has selected ADSoftwares AIRPACK tomanage its expanding cargo fleet, bases and stocks. ADSoftwarehas already started implementation of AIRPACK Fleet ManagementSystem and Logistics Solutions comprising AIRTIME, AIRSTOCK,AIRDOC, AIRUSER and AIRSTAT.

Veteran Avia is aware that the users ability and willingness to adoptthe new system will depend in part on the type of training theyreceive. This has been carefully thought about and a realistic timeframe scheduled to soon start in Sharja, UAE.

ADSOFTWARE A NATIONAL FINALIST IN THEEUROPEAN BUSINESS AWARDS 2012

In early July 2012, the European Business Awards announced thatADSoftware is to represent France as a National Finalist in the2012/2013 Awards programme.

ADSoftware has been selected as one of 30 French NationalFinalists from 15,000 companies and will now compete for NationalChampion status in the next round of the competition. The aviationindustry dedicated French software developer and publisherhas been selected as a National Finalist in The RSM InternationalEntrepreneur of the Year Award category.

Launched in 2006, the European Business Awards is anindependent awards programme to recognise and promoteexcellence, best practice and innovation in the European businesscommunity, and judged in line with the broad aims of the EuropeanUnion and business representative groups across the member states.


PSIPENTA

Software for Perfection in Aerospace

PSIPENTA Software Systems GmbHDircksenstrasse 42-44 10178 Berlin Germany

[email protected] www.psipenta.com

Mobile Processes

Warehouse Management

Spare Parts ManagementSkill ManagementAdaptive Planning

SequencingMRO

Data Collection

Project Management

Order Management

PSIpentasuite supports the planning and control of main-

tenance and servicing processes. The scope of PSIpentasui-

te covers the whole MRO process ranging from slot and

hangar planning to mobile processes.

Learn more about PSIPENTA and visit us in Bangkok on the Airline & Aerospace

MRO & Flight Operations IT Conference at space E2.

Alkym developsSAP interface andexpands LatinAmerican marketALKYM NEW INTERFACEWITH SAPAs July 2012 opened, Volartecannounced that Alkym, managementand control system for aircraftmaintenance had completed the newinterface with SAP. Based on promptanalysis performed in conjunctionwith LASER Airlines and BEKESANTOSSAP Gold Partner staff, the interfaceswith SAP were developed andimplemented.

After 8 man/weeks of work theoverall objectives of the projectwere completed, providing files withinformation coming from Alkym whichare then fed to and processed by theSAP interfaces that, brought to theproduction environment, integrates thecore company processes.

VENEZUELAN AIRLINESREINFORCE VOLARTECS LATINAMERICAN MARKET POSITIONAs July 2012 closed, Volartec addedtwo further significant Venezuelanairlines to the numbers who havecompleted implementation projects forthe companys Alkym MRO softwarein the Latin American market for MROsoftware solutions.

Valencia, Venezuela based AsercaAirlines, completed an implementation

project for Alkym during July. Asercaoperates a fleet of 14 MD-80 Seriesaircraft from hubs in Valencia andCaracas to largely domestic destinationsin Venezuela plus one or two regionaldestinations outside of the country.

Barcelona, Venezuela based SBAAirlines will commence in mid-Augustwith the project to implement Alkym.

This will be for its fleet of 10 aircraft,including B757, B767 and MD-80serving domestic routes as well asdestinations in Panama, Spain andthe United States from a main base atCaracas, and a hub at Maracaibo.
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www.avbasesystems.com

AVIATIONMANAGEMENT

SOFTWARE

SEAMLESS MIGRATION

MAXIMIZES EFFICIENCY

PROVEN IN THE REAL WORLD

EASY TO USE

PROCESS DRIVEN

InfoTrust Group Joins ATA e-Business Steering GroupIn mid-June 2012, InfoTrust Group, provider of technical publishing solutions and services, announcedthat it has joined the ATA eBusiness Steering Group. Tim Larson, InfoTrust Groups product owner forits TechSight/X S1000D offering and a previous chairman of the ATA eBusiness Steering Group, willrepresent InfoTrust Group on the Steering Group and as part of the Civil Aviation Working Group (CAWG)where he will contribute to recommendations on modifying S1000D standards to be the worldwideaccepted future technical data exchange standard for the civil aviation industry.

As a technology provider with proven expertise in developing and implementing iSpec 2200, S1000D,and other standardsbased solutions, InfoTrust Group brings a practitioners perspective to the eBusinessSteering Groups work and represents a voice for its customers who may not participate actively intechnologybased standards groups.

Swiss-AS AMOS developments in Europe and Middle EastENTIRE SWISS FLEET NOW MANAGED IN AMOSHaving a complete technical overview of all SWISS data in AMOS has reduced the complexity of the fleetmanagement while significantly increasing cost transparency.

Before the in-sourcing process was finalised, SWISS managed only the Avro and A330 fleet in-house. SWISShas now taken over the responsibility for 84 instead of 32 aircraft. This also means that SWISS relies heavilyon AMOS in its full extent to cope with the significant strategic change. Managing the 84 aircraft and more tocome will now be the daily business of SWISS Technical Services.

Project Manumeawas launched by SWISS to in-source its Part M and Line Maintenance activities from anexternal MRO provider. Now SWISS Technical Services is responsible for the entire fleet including the A320 andA340 aircraft. After months of preparation, the transfer of services from the 3rd party MRO provider to SWISS

Technical Services took place successfully in April 2012. Since the SWISS MRO data for the A320 and A340aircraft was historically kept in the maintenance providers system, the data was transferred into AMOS. Severalworking groups with assigned tasks ensured that AMOS quickly came up to speed in managing the completeSWISS fleet. The data transfer, as in most projects, was the major hurdle because the data in the legacy ERPsystem was structured differently to that of a typical MRO software package. However, the project team,supported by Swiss-AS experts, solved this issue successfully so that the go-live was on time.

AMOS TO SUPPORT EXTENSIVE GROWTH OF SAEI IN THE NEAR FUTURESaudia Aerospace Engineering Industries (SAEI), the MRO provider of Saudi Arabian Airlines, signed in mid-June 2012 for AMOS of Swiss-AS to manage all its MRO services. The Saudi MRO provider has chosen AMOSas the perfect fit to support its challenging expansion plans. Although the implementation is consideredcomplex, the project is expected not to span more than 18 months.

Swiss-AS is responsible for the proper implementation of AMOS as well as developing and delivering atraining program for SAEI. Through its long-term partner CrossConsense, Swiss-AS will also engage in crucialsteps of the data migration stream of the project. Furthermore this AMOS implementation will be characterisedby an extended on-site presence of the Swiss-AS project managers and implementation specialists.

LUFTHANSA FLIGHT TRAINING TO USE AMOS FOR ITS ENTIRE SIMULATOR FLEETIn mid-July 2012, Lufthansa Flight Training (LFT) signed withSwiss-AS agreements to maintain their 37 simulators in AMOS.Since 2008, LFTs pilot school in Bremen has been relying onAMOS for their training aircraft. Their positive experience hasconvinced the management to use AMOS and the additionalsimulator module AMOS_SIM for LFTs flight simulator fleet.

A productivity increase is expected through the shut-downof LFTs 20 legacy software systems and the establishmentof AMOS as leading application. By using AMOS for themaintenance of the 37 flight simulators as well as trainingaircraft, Lufthansa Flight Training anticipates savings over thenext few years.
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ENVISION LITE TAKES FLIGHTIn late June 2012, Rusada launched EnvisionLite, an integrated, end-to-end aviation solution,delivering maintenance, parts and resourcemanagement and which has been designed toachieve maximum results, with minimum set up.

Building on the success of Envision Professional,Envision Lite enables MROs and fleet organisationsto achieve better business decisions and to respondquickly and efficiently to change. Incorporatingthe following modules configuration, resource,maintenance, fleet, materials and finance manager Envision Lite focuses on the key aspects ofmaintenance, parts and resource management,offering flexibility and efficiency, process control,and visibility for decision making while supportingcompliance requirements.

OCEAN SKY UPGRADES ITS SYSTEMS TORUSADA ENVSION LITETMOcean Sky, as a provider of fixed base operator(FBO) and MRO activity for the private jet space,is always driving for business improvementsthat directly benefit their clients and recentlybecame one of the first clients to upgrade its

systems to the Rusada Envision LITEtm MROand CAMO applications. Ocean Sky commencedimplementation in mid-June 2012 and will be fullylive on this system by the end of August 2012.

RAK AIRWAYS SELECTS RUSADA ENVISIONRAK Airways, based in UAE, elected in late July2012 to acquire and implement the full RusadaEnvisiontm modular suite. RAK Airways is drivingextensive growth to its business and required afull service offering to meet its objectives: Rusadaafforded the opportunity to implement rapidly,supported by the local Rusada team, whilstminimising disruption in the critical area of thecontinuing airworthiness department.The Rusada Envision suite will go on to be the

centre piece for the integration of the entireoperation and the various related departmentsand peripheral systems supplied by third parties.Installation commenced in June 2012 with amulti phased approach designed around thebusiness needs of the airline. Engineering isalready live and the whole system including flightoperations is on target to be fully implemented byJanuary 2013.

Rusada launches Envision Lite and Ocean Sky upgradesto the new solution while RAK goes with Envision

Mxi acquired by MCP and wins Russian contractMOELIS CAPITAL PARTNERS ACQUIRES MXI TECHNOLOGIESIn late May 2012, Moelis Capital Partners (MCP) a private investment firm out of New York announced adefinitive agreement to acquire Mxi Technologies. MCP is a middle market private equity firm founded in 2007in connection with the formation of Moelis & Company, a global independent investment bank. MCP manages$700 million of committed private equity capital, specializing in traditional private equity investments in themiddle market, and has targeted aerospace and defense companies as key investment areas.

MCP sees great potential for Mxi. The company and its current management team stay intact to support Mxisdrive to expand its market footprint a ringing endorsement for the company. Dave Seibel, President and CEOof Mxi Technologies and Chairman of the Board, now welcomes Kurt Larsen, Greg Share, and Jim Johnson ofMCP to the Mxi Board replacing the existing board members.

MAINTENIX SOFTWARE SELECTED FOR MS21 AFTERSALES SUPPORT PROGRAMIn early August 2012, Mxi Technologies announced that Russian aircraft manufacturer, IRKUT, has signeda memorandum of understanding (MOU) for the provision of Maintenix in support of the organizationssingle-aisle MS-21 aircraft after-sales support program. Beginning with the MS-21 fleet, this agreement willhelp define future after-market support offerings from the aerospace company.

As the selected maintenance software provider for IRKUTs MS-21 Operators Fleet Total Technical Supportprogram, Mxi Technologies has been tasked with the implementation, field training, and knowledge transferrelated to the Maintenix software in support of both Russian and international operators of the MS-21.
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Aircraft ITacronym finderSome of the acronyms used in aviation IT.EVERYBODY knows their acronyms, dont they?Well, actually, not always. The reality is that, withhundreds of acronyms to describe every complexconcept, focused or multiple function technology,process, piece of legislation or the resultantregulation, its not always easy to remember whatthe group of (usually) capital letters in front of youmeans. Sometimes its obvious from the contextbut even then, how often do you know what youthink it means but still need to look up what it reallymeans, just to check that you are correct?

You go to the Internet and trawl through dozensof websites listing, literally, hundreds of acronymsfrom every walk of life and often with differingmeanings in different contexts. That takes time andall that youre really interested in are the meaningsthat pertain to aviation IT; whether that is directlyabout purely aviation topics or indirectly in themany generic business activities that are also used inairlines and aircraft operators.

So, to make that task just a little morestraightforward,Aircraft IThas created a live andgrowing directory of aviation related acronyms:growing because were taking it from the white

papers and case studies published in our eJournalsdelivering IT knowledge for Operations and MRObusinesses. There are still some acronyms with morethan one meaning, even within aviation IT andrelated areas: we identifythese with a different color and suggest that youconsider the context to decide which acronymmeaning is the one you need.

But this will also be very much a live facility: wellbe regularly updating it as new (to the directory aswell as to the world of aviation IT) acronyms appearin the articles submitted for publication. And ifyou come across an acronym that we havent yetincluded or an additional meaning for an acronymwe have included, do send it in to [email protected]. Please go to the Aircraft IT Dictionaryof Acronymsto help you find what those(usually) capital letters mean but, if what youredoing is safety critical, use us as a guide to where tolook and then do your research properly.

INTERACTIVECLICK HERE TO VISIT THE DICTIONARY

OF ACRONYMS

PSIpenta Software Systems GmbHcontracted by E.I.S. Aircraft GmbH forERP and MES solutionsPSIpenta Software Systems GmbH contracted by E.I.S.Aircraft GmbH for ERP and MES solutions.

E.I.S. Aircraft GmbH, a supplier in the fields ofengineering, production of cabin components andservice provider (maintenance, repair, overhaul) forthe aviation industry, decided in early July 2012 onthe comprehensive PSI solution. The Berlin softwareprovider asserted itself in the final selection roundagainst two strong competitors.

Along with the enterprise resource planning (ERP)standard PSIpenta, E.I.S. is implementing, amongstother things, the manufacturing execution system(MES) software modules production data acquisition,staff work time logging and project management.

SILVER AIRWAYSJOINS TRAX!It was announced in mid-June 2012 that SilverAirways has chosen to sign with Trax for MROSolution Software. Trax software will help SilverAirways manage their numerous locations anddiverse fleet with its MRO software to ensuretheir maintenance and engineering work andrecords are in impeccable shape. This will helpthem to be as efficient and organized as possible.

Silver Airways will be implementing e4, thelatest version of Trax Maintenance, including over20 modules to cater to virtually every aspectof airline maintenance. TRAX Maintenance willbe able to assist Silver Airways from MaterialManagement and Finance to Technical Recordsand Reliability with aircraft, inventory, andmaintenance activity information integrated intoa single system.


Offering DigiPLAN, DigiREPORTSand AeroBUYcommon Logistics, Analytics and B2Btoolsfor DigiMAINTand WebPMIMRO systems.

Our DigiDOCCMS is agnosticofMROwith proven integrationwith any competitors system,in addition to our own.

Te onlysupplier o 2 MRObest o breedplusCMS sofware

iSPEC2200, S1000D, DITA, SPEC2000, SPEC2300

www.aerosofsys.com
http://www.aircraftit.com/MRO/eJournals/Acronyms.aspxhttp://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiREPORTS-WebPMI-DJM-AeroBUY-DigiSMART.aspxhttp://www.aircraftit.com/MRO/Vendors/DigiMAINT-DigiDOC-DigiREPORTS-WebPMI-DJM-AeroBUY-DigiSMART.aspxhttp://www.aircraftit.com/MRO/eJournals/Acronyms.aspx

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ADSOFTWAREADSoftware is based in France, withoffices in Thailand, Brazil and SouthAfrica. Specialising in Aviation software,the company has developed a fleetmanagement system and logistic packagecalled AIRPACK.

AVIATION42Founded in 2009, Aviation42 is a branchof the software house Output42 andspecialises in software solutions for aviation.

They create bespoke systems, work ondata integration and migration, build datawarehouses for business intelligence, createspecial reports and provide consultancy.

AVIIT LTDAviIT is a specialist software providerfocused on the aviation sector and basedin Scotland, UK, with offices in the USand Australia. It provides portable in-flight entertainment systems and eMandocument distribution system used bymajor airlines, MROs, Repair Centers,Charter and Med-Flight Depts.

CONDUCE SOFTWAREFounded in 2010 Conduce Software is basedin Nuneaton, Warwickshire, UK. Customerscan buy off-the-shelf software or Conducecan create bespoke solutions, focusing onusing technology to solve complex problemswith simple and useful software.

MXI TECHNOLOGIESMxi Technologies provides integratedand intelligent software, support, andservices for aviation maintenance tocommercial airlines, MROs, OEM aftermarketservice providers, and defense operators.Customers range from emerging, small andmidsized organizations, to the largest globalenterprises.

INFOTRUST GROUPInfoTrust Group delivers solutions tohundreds of companies, in the aerospace,defense, manufacturing, automotive,high-tech, publishing and health careindustries for their information processing,conversion, authoring, content and changemanagement, publishing and distributionobjectives.

PSI AGPSI AG develops and integrates completesolutions for energy management (electricity,gas, oil, heat), production management (metals,automotive, mechanical engineering, mining,logistics) and infrastructure management fortransport and safety. PSI was founded in 1969and employs 1,500 persons worldwide.

RUSADARusada was established in 1987 as aUK-based aviation software provider andconsultancy to the aviation industry, andsystem integrator. Today the company isheadquartered in Switzerland, with operationsin the Middle East, Asia, Europe and theAmericas. The flagship product is Envision.

SAPAs a supplier of enterprise applicationsoftware, SAP helps companies of all sizes;from back office to boardroom, warehouseto storefront, desktop to mobile device. SAPapplications and services enable more than172,000 customers to operate profitably,adapt continuously, and grow sustainably.

SWISS AVIATION SOFTWAREAND AMOSSwiss-AS boasts more than 100 customersworldwide, including pure operators, low-cost, regional and flag carriers, large airlinegroups and MRO providers. AMOS is acomprehensive, fully-integrated softwarepackage that manages the maintenance,engineering and logistics requirements ofmodern airlines and MRO providers.

TRAXTRAX USA Corp. is a seller of airlinemaintenance software globally. TRAXMaintenance solution has been developedwith Airlines and for Airlines to providea comprehensive and advanced MROsoftware solution.

VOLARTECVolartec specializes in the development andimplementation of software systems for theaviation industry. With more than 10 yearsexperience in the aviation industry and witha team of IT and aviation experts, Volartecoffers a combination of professionalism andexperience.

Whos in the news:Vendors Whos in the news: Airlines, Operators, OEMs and MROsAIRBERLIN TECHNIKairberlin technik GmbH (ABT) is theaviation technology division within theairberlin group and the main provider ofMRO services for the groups aircraft. Thecompanys customers include not onlythe airberlin group, but also a steadilygrowing number of major German andinternational airlines.

AIR MAURITANIAMauritania Airlines International (MAI),the national carrier of Mauritania, wascreated in 2009. The airline operates andmaintains a fleet two Boeing 737-500and one Boeing 737-700.

ASERCA AIRLINESValencia, Carabobo, Venezuela basedAserca Airlines C.A. (Aero ServiciosCarabobo) operates domestic andregional scheduled services todestinations in the Caribbean, CentralAmerica and the USA. Its main base isArturo Michelena International Airport,Valencia, with a hub at Simn BolvarInternational Airport, Caracas

E.I.S. AIRCRAFT GMBHE.I.S. Aircraft GmbH employs about200 persons at eleven sites. E.I.S. hasextensive qualifications and certificationsfrom the aviation industry and includescompanies such as Airbus and Lufthansaamong its customers.

IRKUT CORPORATIONJSC IRKUT Corporation is a Russianaircraft manufacture with a 15 percentshare of Russian arms exports. TheCorporation employs over 14,000professionals, involved in design,manufacturing, sales, and after-salessupport of aircraft and is leading theproject to build the MS-21 short/mid-range family of commercial airliners

LUFTHANSA FLIGHTTRAINING LFTFrankfurt based Lufthansa Flight

Training (LFT) is a wholly-ownedsubsidiary of the Lufthansa Group,training and instructing cockpit andcabin crews in more than 200 airlines

worldwide. The company operates twopilot schools in Germany as well as afleet of almost 50 aircraft for trainingpurposes and full-flight simulators.

MALM AVIATIONMalm Aviation is a regional airlinebased in Malm Airport, Swedenoperating scheduled services withinSweden and scheduled internationalservices to Belgium and France from ahub at Stockholm-Bromma Airport.

OCEAN SKYThe Ocean Sky Group is made up ofsix companies whose services andexpertise span every area of privateaviation. Headquartered in London,with further offices in Russia, the UAEand Italy as well as FBOs in the UKand Europe, they provide a range ofservices.

RAK AIRWAYSRAK Airways was established in January2006 as a private joint stock companyincorporated in the RAK InvestmentAuthority Free Zone, United ArabEmirates (UAE). The current businessoperates A320-200 and Boeing 757-200aircraft.

SAUDIA AEROSPACEENGINEERING INDUSTRIES SAEIJeddah based SAEI is a subsidiary ofSaudi Arabian Airlines and maintainsmore than 130 aircraft of SaudiArabian Airlines as well as offering 3rdparty maintenance services. SAEI willexpand its MRO facilities at JeddahsKing Abdul Aziz International Airportwithin the next couple of years to thelargest Middle East MRO facilities.

SBA AIRLINESSanta Brbara Airlines C.A, doingbusiness as SBA Airlines and priorto 2008 as Santa Brbara Airlines isheadquartered in Caracas, Venezuela.It operates scheduled domestic andinternational services from its mainbase at Simn Bolvar InternationalAirport, Caracas, with a hub at LaChinita International Airport, Maracaibo.

SILVER AIRWAYSSilver Airways, based in Florida, USAoperates Saab 340Bplus and Beechcraft1900D aircraft on over 100 daily flightsbetween 29 US and overseas getaways.At the Gainesville Regional Airport(GNV) base they have a new state-of-the-art maintenance facility totaling61,000 square-feet.

SWISS INTERNATIONALAIR LINESSwiss International Air Lines (SWISS) isSwitzerlands national airline, serving70 destinations in 37 countries fromZurich, Basel and Geneva and carryingsome 15 million passengers a year withits 90-aircraft fleet. SWISS is part of theLufthansa Group, and is also a memberof Star Alliance, the worlds biggestairline grouping.

THE EUROPEANBUSINESS AWARDSSince its launch in 2006 the EuropeanBusiness Awards has established itselfas the ultimate platform for outstandingbusinesses in the EU. Designed tocelebrate exceptional results acrossa variety of categories, the EuropeanBusiness Awards is a global showcasefor the best in the business.

THOMAS COOK AIRLINESThomas Cook UK & Ireland is thesecond largest leisure travel group inthe UK with around 19,000 employeesand is part of Thomas Cook Group PLC.

The Companys airline, Thomas CookAirlines, operates a fleet of 44 aircraftand flies from various regional airportsto destinations worldwide.

VETERAN AVIAEstablished in 2010, Veteran Aviais a cargo airline based in Yerevan,Armenia. From its primary base atZvartnots International Airport thecarrier operates charter freight servicesto destinations in Europe, Asia and theMiddle East using three B747-200Fsand three IL76 cargo aircraft for ad-hoccharters or long term leasing.

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10 | WHITE PAPER: INFOTRUST | AIRCRAFT ITMRO | SUMMER 2012

MRO Business Networks need MRO IT NetworksMichael Wm. Denis, Vice President, Customer Engagement, InfoTrust Group explains how new technologies are transforming old business models

and increasing aircraft availability at lower total lifecycle costs.

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ON MARCH 5, 2012, Pemco World Air Services filed or bankruptcy protection.Outside o the United States, this event probably went unnoticed but, over the pasttwo years, several North American MROs have filed or bankruptcy. However, when, two weekslater, Aveos Fleet Perormance Inc. (previously Air Canada echnical Services ACS) filedor bankruptcy protection under Canadian law, the aviation maintenance industry took note.Te ollowing day Aveos filed or liquidation, having consistently been one o the top-tenairrame, engine and component MROs in the world.

Even as these and other independent third party MROs teeter on the edge o existence,original equipment manuacturer (OEM) MRO networks are chalking up multiple deals withrevenues and profits rom afer sale services surpassing manuacturing returns. Also, whilemajor airline affiliated MROs and their networks eel some pain rom fleet reductions andairline ailures, they continue to be profitable and are, in some regions, rapidly expanding.

So, what is the uture o aviation MRO and is there a discernible trend away romindependent MROs? What business models are accelerating within the industry; what areMRO Networks, how critical is it to be a part o one and what enabling technologies arecurrently required to drive growth, revenue, partnership collaboration and profits?

Te first Generation MRO Networks were about airrame cost collaboration. In the late1960s, two consortia o European airlines created maintenance and supply chain collaborationgroups. KSSU (KLM, Scandinavian SAS, Swissair and UA) and ALAS (Air France, Alitalia,Lufhansa, Iberia and Sabena) were not explicitly ormed to conduct maintenance or profitbut were collaborations ocused on work allocation and cost sharing or the technical andeconomic management o, then new, Boeing 747 and Douglas DC10 aircraf.

Unlike their large US counterparts, European carriers didnt then have the economies o scaleto unilaterally support these new wide body aircraf. Tese first MRO networks were bornrom the need to share workload and create shared services centers o excellence. But whatsome at the time may have viewed as a disadvantage, in act, created a skill in Europe thatNorth American airlines and MROs didnt develop until this decade and, even today, not to thesame level o maturity the capability to efficiently mass collaborate.

Tese first generation MRO Networks continue to this day in Lufhansa echnik LH, AirFrance Industries / KLM E&M, AM and SR. In the case o first generation airline affiliatedMRO Networks, the intent remains unchanged, to share certain workload with entities withinthe network to reduce costs.

SECOND GENERATION MRO NETWORKS MRO PROFIT CENTERSTe LH Joint Venture network is considered by many to be the most advanced o this style obusiness model. LH cannot efficiently perorm labor intensive work in-house so, by developingpartnerships and joint ventures, it trades the LH brand, outsourcing low margin, labor intensivework to less mature airlines and MROs and, in exchange, bringing in high margin engineand component work. LH Group gets reduced maintenance cost or the airline and increasedhigh margin maintenance revenue. Over time, LH has developed several bundled servicespackages branded otal (name o service) Services: otal echnical otal Engine otalComponent Services. (See figures 1 and 2 or global reach o major MRO Networks).

what some at the time may have viewed as a disadvantage, in fact, created askill in Europe that North American airlines and MROs didnt develop until this

decade and, even today, not to the same level of maturity the capability toefficiently mass collaborate

SUMMER 2012 | AIRCRAFT ITMRO | WHITE PAPER: INFOTRUST | 11

Figure 1

Figure 2

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THIRD GENERATION MRO NETWORKS BUNDLEDLIFECYCLE ASSET MANAGEMENTTe next generation o MRO networks was developed by engine OEMs.Identiying the trend o intermediation within the engine OEM market,Rolls-Royce developed Power by the Hour (PBH), a bundled servicesmarket offering users a total liecycle cost per flying hour (CPFH) businessmodel.

By bundling financing with liecycle sustainment o the asset, Rolls-Royce developed the ability to compete more effectively or engine salesand protect afer-sale repair, service and parts revenue. It addressed theintermediation the engine OEMs were seeing by airrame OEMs, PMA

vendors and large airline affiliated MROs. But to make this perormance-based service liecycle business model work, Rolls Royce and, eventually,all the engine OEMs, had to develop physical MRO networks with newI capabilities such as in-service condition monitoring, diagnostics,prognostics and reliability analysis.

With a CPFH contract, the OEM finances the engine and ongoingmaintenance with all the backend engineering and technical documentmanagement. Te arrangement also blocks out non-OEM parts or theengines. However, prime vendors had to consider two options to maketheir MRO networks successul: either set up engine MRO shops around

the world or enter into multiple OEM-MRO partnerships. In most cases,the partnership and joint venture approach won out.

So the third-generation MRO networks were started by engine OEMschanging their business model and added significant technology capabilitiesin the area o in-service condition monitoring, diagnostics, prognosticsand asset health management; leading to increased asset reliability andavailability at reduced liecycle costs. For the engine OEMs, this part otheir business now represents over fify percent o revenues and eightypercent o profits.

Te late 1990s also saw the advent o the latest generation o networksbased on airline MRO operations. For instance, the Swire group o HongKong which owns the majority o Cathay Pacific Airways and Hong KongDragon, operates Hong Kong Aircraf Engineering Company (HAECO),one o the largest aircraf engineering companies in Asia, and hasassembled a network o MRO companies in China.

In the airrame market, this third wave o MRO networks are an airlineaffiliated ull service evolution o the engine OEMs business model. What isnew is the advent o sovereign und backed MRO networks in the MiddleEast and Asia Pacific who are adding financing through sale lease-backarrangements combined with airrame total solutions.

Tis network model is not unamiliar to Asia Pacific businesses. Chaebol

reers to a South Korean orm o business conglomerate owning numerousinternational enterprises. Te term is ofen used in a context similar to thato the English word conglomerate. In Japan, a keiretsu is a set o companieswith interlocking business relationships and shareholdings; a type o businessgroup. Te keiretsu maintained dominance over the Japanese economyor the latter hal o the twentieth century. Member companies own smallportions o shares in each others companies, centered on a core bank; thissystem helps protect company managements rom stock market fluctuationsand takeover attempts, thus enabling long-term planning and investments inresearch, development and innovation. oday it is still a key element o theautomotive and aerospace industries in Japan.

Figure 3

EVOLVING MRO NETWORK BUSINESS MODELSNECESSITATED NEW INFORMATION TECHNOLOGIESAs large airline affiliated MRO networks and sovereign und aviationnetworks have acquired airlines and MROs, a patchwork o dissimilarunctional technologies have resulted in operational inefficiencies. OEMMRO networks are ar more advanced with respect to data complianceand interoperability and may orm the platorm rom which airlines andindependent MRO networks build their intercompany solutions.

Where MRO networks that grew out o airlines are constrained by currentcapabilities and technology, OEMs had no such constraint and thus enjoyedthe ability to start with a whiteboard when planning or the uture oaviation maintenance. So, or example, Boeings GoldCare network has beenable to perect processes and technology in parallel to the development onew generation aircraf.

As OEMs increasingly enter the afer-sale service market, it required themto develop capabilities not inherent in manuacturing. Product LiecycleManagement (PLM) is the manuacturers perspective and capability setwhich is considerably different rom the operator and maintainers ServiceLiecycle Management (SLM) capability set. Te common thread enablingPLM and SLM is configuration management, which is also the coreunction o airworthiness.

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Te definition o airworthiness at its most basic level is conormance to type certificate and sae to operate.Te first is compliance to type design allowable structure and the second is compliance to type design allowableunction. Sometimes we orget the basics o engineering such as what constitutes a part and part number. Again,at its most basic level a part number rolls when orm, fit or unction changes. Form and fit apply to structuralconfiguration and unction applies to unctional specifications.

With this in mind, i you are in the product liecycle business and, or whatever reason, decide to get into theservice liecycle business, you have no choice but to develop in-service monitoring, orecasting and maintenancecapabilities.

RCM, CBM, and AHM (reliability centered maintenance, condition based maintenance, aircraf healthmanagement) are all advanced capabilities o configuration management across structural and unctionaldimensions.

Structural configuration management is the tracking and analysis o the structure o a component assemblyand there are two dimensions to structural configuration; one being the logical, as to how the structure perormsaccording to airworthiness; the other being the physical as operated and as maintained dimension o thestructure.

Functional configuration management is the tracking and analysis o the unctional design o the componentassembly which also has both a logical as designed and physical as operated dimension.

What we are doing with reliability centered maintenance, condition based maintenance, diagnostics, prognostics,etc all the advanced capabilities, is comparing and analyzing the logical to the physical to determine howthese two things are matching up. Te reliability o the maintenance program and the reliability o the engineeredpart as operated ocuses on improving the physical unctional configuration to match the as designed logicalunctional configuration given a certain structural configuration.

I we operated assets in a vacuum or laboratory, in the exact same place and in the exact same way on everyoccasion, then this is all we would have to track; but we dont. We operate aircraf in Europe, in deserts, in the tropicsand in the Arctic. Some airlines operate aircraf rom short take-off and landing airports, some rom long; someairlines have longer stage links, some shorter; individual pilots will operate aircraf in slightly different ways. Tesedifferences affect the utilization, reliability and maintainability o components and assemblies in the aircraf in total.

Multi-dimensional is the ability to differentiate the structural and unctional, the logical and physical acrossmultiple effectiveness derivatives.

So manuacturers who have started getting into the service liecycle management business have had to developtools that, at their core, could manage the multiple dimensions o configuration in order that they can optimizetheir revenue by minimizing repairs, service parts and distribution across multi-echelon supply chains and repairnetworks; and this is becoming the key requirement differentiator or maintenance technology and the key enableror advanced capabilities such as diagnostics, prognostics and autonomics.



I . : :

Figure 4
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14 | WHITE PAPER: INFOTRUST| AIRCRAFT ITMRO | SUMMER 2012

Multi-Dimensional Configuration Management (MDCM) is amaintenance engineering capability that eeds Advanced Planning &Scheduling (APS) tools with requisite data. Tere are, in act, multipletypes o APS tools, such as ERP-based (Enterprise Resource Planning-based) capacity resource planning tools, MRO packaging & schedulingoptimization tools, theory o Constraints-based finite capacity schedulingtools as well as transportation scheduling and routing tools. For clarity thisarticle addresses service parts planning and allocation APS tools.

Readiness Based Sparing (RBS) is the military term or Service PartsOptimization (SPO) or perormance based contracting priced by thehour (PBH), perormance based logistics (PBL) and cost per flying hour(CPFH) and a set o tools using MERIC algorithms. Again, RBS orSPO is nothing new, the US Department o Deense (DoD) has beenbuilding algorithm based orecasting tools since the 1970s and they havebeen proven in the laboratory as one o the most accurate service partsorecasting and allocation technique or decades. In practice, however, RBShas not delivered the same results in real world use, primarily because thealgorithms are extremely data sensitive in terms o the established Iadage: Garbage In/Garbage Out. MDCM solves this problem by managing

both unctional and structural configuration o the physical asset acrossmultiple fields o effectiveness. RBS and MDCM are not capabilities oundin any ERP sofware and thus both capabilities require a composite besto breed (BoB) system or systems solution in order to optimally realizePBL and Service Liecycle Management (SLM) financial and operational

value improvements. Aviation SLM represents a potential stepwise unctionincrease in productivity, maintenance, reliability, logistics effectiveness andtotal system cost efficiency.

Autonomic Logistics represents quantum advancement in the sustainmento aircraf. Under the PBL contract Lockheed has proposed or the multi-national F35 Joint Strike Fighter (JSF), service liecycle costs are orecastto be reduced by 56%. But to attain this aircraf availability and liecyclecost reduction, Lockheed has had to build an in-service perormancemonitoring capability which they call the Autonomic Logistics InormationSystem (ALIS).

Delta aimed to cut its maintenance cost 51% or more using predictiveanalytics. In 2001, looking to reduce the $1 billion in spares inventoryit carries, Delta Air Lines implemented Sevigistics Xelus inventorymanagement application. Delta cut its maintenance spares expense by

11% in 2002 rom $801 million to $711 million, saving $90 million.Delta also implemented SmartSignal condition monitoring and predictivemaintenance tool to prevent costly engine ailures altogether, weeks beorethey occur.

THE PROBLEM WITH STANDARDS IS EVERYBODY HAS ONEStandards over the past several decades have grown up in different parts othe various aviation industries, aerospace, commercial air transport and themilitary. As such, the unctions and processes generated different standardsdeveloped by different industry associations and governments. Given thememorandum o understanding (MOU) agreements between Airlines or

America (A4A), Administrator or International Aviation (AIA) and theAerospace & Deence Association o Europe (ASD) as well as the US DoDand NAO, the uture appears to be set on select ISO 10303 and 13374standards and the ASD SX000i amily o standards.

Now, the challenge isnt what to standardize on, it is when to incorporatethose standards, the cost o conversion and senior managementcommitment to comply.

For new aircraf, the decision is easy. Backward compatibility or olderaircraf is another story. Standards adoption is challenged by the dualityo the value proposition o individual actors internal costs o compliance

versus the ecosystem opportunity. Obviously, i any specific company didnthave to individually bear the burden o conversion, adoption would beaster and relatively easy.

Tere are several industry trends that are accelerating standards adoption,namely; new generation aircraf, asset liecycle management systems,increased regulatory oversight and the advent o new MRO networkbusiness models.

Figure 5

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Regulatory pressures and opportunities supportstandards i regulatory bodies would simply be decisiveand clear. Te majority o regulatory enorcementaction in maintenance is directly related to complianceto technical content and company procedures. Airlinesand MROs both benefit rom improved contentstandardization and interoperability.

On the other hand, regulators reusal to adequatelydefine Instructions or Continued Airworthiness (ICA)exacerbate the challenge o airlines getting standardsbased data rom OEMs and to provide configurationspecific repair procedures to third party maintenanceproviders.

European Aviation Saety Agencys (EASA) Notice oProposed Amendment (NPA) or a Part M Subpart Jindependent Continuing Airworthiness ManagementOrganisation (CAMO), is another driving orce ordata and content standardization as the new CAMObusiness model is predicated on efficiently managingmultiple airworthiness programs, thus using dissimilarand mostly non-compliant airline technologies will nolonger be an option. What works inside the our wallso an airline may not work across the ecosystem.

OEMS ARE A MIXED BAG OF BOTH HELPINGAND HURTING INDUSTRY DATA ANDCONTENT INTEROPERABILITYNew generation aircraf are a step change improvementin engineering and maintenance program planningand scheduling due to tightly integrated on-boardand near-board condition monitoring, diagnostics,prognostics and aircraf health management. Te

value proposition is realized through increased aircrafavailability via dynamic maintenance package phasingand autonomic logistics. OEM to airline to aircraf toMRO data networks only work with standardized dataand content.

Whats also new is that content isnt just or humanconsumption anymore. raditionally technicaldocument management is ocused on humanconsumption o data an engineer reading andwriting a service bulletin generated EO (EngineeringOrder) or a mechanic reading a task card. echnologyconsumption o content is now the driving orce

or standards consolidation and modernization.S1000D is the core standard acilitating IntegratedElectronic echnical Manuals, Central MaintenanceComputers and off board AHM/PHM and maintenanceinormation systems. Te cost o data conversion ismore than compensated by maintenance and supplychain savings, reliability and aircraf revenue generatingavailability.

While OEMs eEnablement o aircraf liecyclemanagement is valuable, their pursuit o capturinglarger pieces o the afer sale services market andprofits, are leading to what many would considermonopolistic actions. With respect to data, OEMs areusing control o technical intellectual property (IP)

via access to technical manuals and repair proceduresas well as the orm o such content pd versus Airransport Association (AA) or ASD compliant XML.

It behooves airlines to look outside the our walls otheir company to the entire ecosystem within whichthey actually unction.

LEASING COMPANIES MAY BE BESTPOSITIONED TO ENFORCE STANDARDS.Te Aviation Working Group commissioned SeaburyAviation to conduct a study on the economicimpact assessment o dissimilar technical regulatoryrequirements impacting cross-border transer o aircraf.Tis study estimated that the dissimilar regulatoryrequirements and content-data harmonization resultedin $7 billion o cost to the leasing industry over thepast 20 years. Direct costs accounted or $5 billion or68.5% and aircraf downtime losses accounted or $2.3billion or 31.5%. Te study urther identified that 93%o these costs were not material saety discrepancies;rather, 58% had similar intended saety objectives, 20%were duplication and 15% were non-saety related.At the same time the IAA maintenance cost taskorce is working on standardizing aircraf and enginelease contracts and maintenance reserves. Leasecontracts and maintenance reserves are getting evenmore complex and nonstandard as new generationaircraf come with maintenance programs that can bedynamically packaged and phased. Dynamic packagingis great or aircraf operational availability but is causing

challenges or lessors in orecasting and managingmaintenance reserves.

But it is lessors that are in a unique position toenorce data harmonization through their contractingmechanisms. Lessors can easily add data and contentstandards to aircraf and engine leases and componentsell/lease-back contracts. In doing so, they can eedtheir own asset management and compliance tools, aswell as enorce aviation industry standards.

And that brings us back to the organizations withthe greatest motivation to adopt new interoperability

standards; bank and sovereign unded MRO Networkswho also perorm asset leasing. Tey benefit at theront end by multiple customer integration and at theback end by improving B2B efficiency.

THE PROMISE OF MRO NETWORKS BENEFITSEVERYONE IN THE AVIATION ECOSYSTEMTe ability to travel rom one country to another anduse a credit card, AM card, cell phone, iPad or laptopWiFi is simple and seamless.Te ability to move an aircraf rom one regulatorygeography to another and the ability to transer aircrafrecords, tech manuals, task cards or MPD rom onecompany to another somehow requires the use o paperor pd and back flips by I departments. COOs andbusiness units should be incensed, as should CFOs.

Te vision o the promised land o seamless MROB2B interoperability between OEMs products andairlines services across the various MRO Networkshas been on the drawing board or well over adecade. We have made significant progress throughthe influence and edicts o the US DoD and NAOmandating certain ASD standards and the technologicaladvancements o new aircraf systems.

MRO business networks need industry standard MROI networks. Te problem isnt that the technologyand standards havent been developed that provideconsiderable operational and financial benefits to all othe participants in the ecosystem. Rather, the challengewe ace today is one o execution and collaboration.

Business models and technology have evolved to thepoint that traditional methods simply can no longerkeep up. And while the costs o not implementingnew standards based technology today may pale incomparison to more pressing issues such as uel andlabour costs, the ailure to act slowly and steadilyerodes the inrastructure that makes the entireecosystem and individual businesses run.

Te challenge is also one o visibility or seniorexecutives that havent been presented with the valuepotential. Why buy smart aircraf and plug them intoa dumb maintenance management system? Its just onemore death by a thousand cuts.

At the end o the day, the consequences o inactionget passed along to aircraf owners and operators andultimately to their end consumers passengers. n


MICHAEL WM. DENISVICE PRESIDENT, CUSTOMER ENGAGEMENT, INFOTRUSTMichael leads ITGs customerrelationship development andconsulting services practice.With 24 yearsexperience in theaviation, aerospace and defenseindustries, he has held numerous

positions of responsibility across diverse functionsincluding corporate strategy, market analysis,scenario planning, mergers and acquisitions, IT,performance metrics and process reengineering.

His technology experience includes engineering,maintenance and supply chain management,autonomics and aircraft health management,flight operations systems and enterprise resource

planning. Most recently, he has focused onsoftware-as-a-service (SaaS) and business processoutsourcing (BPO) models that optimize theprofitability of capital intensive, cash flow sensitiveservices.

Michael Denis is an established global thoughtleader in the area of aircraft lifecycle sustainment.He has published multiple articles on aligningbusiness strategy to operations executionthrough enabling information technologies andis frequently called upon to present at aviationindustry conferences.

Prior to joining InfoTrust Group, he was aprincipal at several aviation consultancies, aFortune 100 consultancy and a veteran of the U.S.Navy, where he served as a gas turbines engineer.He holds a bachelors Nuclear Engineering fromthe Georgia Institute of Technology and a mastersDecision Science from the J. Mack RobinsonCollege of Business at Georgia State University.

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it is lessors that are in a unique position to enforce data harmonization throughtheir contracting mechanisms. Lessors can easily add data and content standards to

aircraft and engine leases and component sell/lease-back contracts
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Qantas Engineering (QE)

steps up to a new MRO systemGeoff Zuber, General Manager, Aerospace & Utilities at Holocentric,tells how QE upgraded MRO IT with Project Marlin and Holocentric

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THE MARLIN PROGRAM is a Business Project to implement anew computer system and business processes to manage theend-to-end process o aircraf maintenance within Qantas. It will allow thecompany to increase efficiency in maintenance operations, and provide aplatorm or uture business improvement. Marlin will replace currentlegacy systems with the latest technology and will enable the business toenhance the configuration and maintenance management o the Qantasmainline fleet as it continues to grow in size and complexity.

In Project Marlin, the team is working towards implementing one o themost significant business transormation projects in Qantas Engineerings(QE) history by redesigning and standardising 512 business processes,reducing over 300 computer applications to around 30 and implementingnew Maintenance, Repair and Overhaul (MRO) processes.

A key driver or the establishment o the Project Marlin program was theintroduction o the Airbus A380 to the Qantas fleet.

Te legacy systems had limitations in supporting the A380s complexconfiguration management requirements, so eight months prior to thedelivery o the first A380, Qantas decided to consolidate its MRO platormto one sofware system (Maintenix) and model the end-to-end MROprocess, using Holocentric. Tis enabled them to capture the real businessimprovements that could be realised rom modelling the current and uturestate or A380 MRO.

Adopting this approach meant that QE was able to avoid the costsand inefficiencies that would result rom having to migrate the A380maintenance rom the two legacy systems to a new platorm at later date.

Because the A380 is a small and defined fleet, it provided an idealtest-bed or the Maintenix product and or using Holocentric in the processo mapping the interdependencies between MRO processes, systems and

job roles.

MODELLING THE BUSINESS TO SIMPLIFY CHANGEAs part o the introduction o the Marlin Solution, QE is using theopportunity to align its business processes with the new technology andhas chosen Holocentric as the tool or doing this because o its flexibilityand dynamic nature.

QE chose to enter into a strategic partnership with Holocentric to createan operational process and knowledge ramework, rom which uturebusiness perormance improvements could be obtained. One advantageo using Holocentric or this process is the ability to benchmark currentprocesses (or the as is model) against uture perormance improvementsand job roles (the to be model). Tis ability to benchmark reduces the riskand costs normally associated with a large-scale transormational projectsuch as Project Marlin.

Holocentric is enabling QE to utilise one modelling platorm to mapbusiness processes and develop training material, as well as documentpolicies, procedures and work instructions. It has also assisted instreamlining and simpliying the key phases o this large-scale project(strategy mapping, program planning and implementation).

Tis approach is providing QE with an over-arching ramework romwhich to manage its MRO business, rom corporate governance, businessprocess improvement and value chain management, to system requirementsand ulfilment, and the technical architecture that underpins this business.

QE is managing the different layers o MRO and the different aspectso its business (e.g. occupational health and saety, engineering, technicalsystems, compliance reporting etc.) through the Business ManagementFramework (BMF), which was developed in early 2011 to capitalise onthe modelling o processes conducted in Project Marlin that define howthe QE business operates. Te BMF overarches all other rameworks, andprovides a single portal that meets the requirements o all QE standardsand regulations. Te Project Marlin team ensured that the BMF was closelyaligned to the regulatory ramework, and so when individual processeswere built into the model the new processes were already aligned with theregulations and QEs own quality assurance processes.

Te transparency and real-time view o the various layers and sections othe QE operation responsible or saety compliance, and contained in theQantas Business Management System, enhances its governance. Te projectdeveloped a business ramework that was closely tied to the regulatoryramework. Tis was then implemented in the models so that QEs newprocesses are aligned with the regulations.

Tis ability to delve into the different layers and sections o the MRObusiness meets QEs change objectives o being able to: Achieve real-time compliance reporting; Improve defect and maintenance requirement management; Provide point of maintenance acquittal, electronic certication and

records entry at point o execution; Optimise and standardise key business processes across all locations; Automate the traceability of processes for audit or investigation purposes.

This approach is providing QE with an over-archingframework from which to manage its MRO business,from corporate governance, business processimprovement and value chain management, to systemrequirements

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MODELLING THE HUMANELEMENT OF CHANGEBy using one platorm to build a comprehensive pictureo the MRO operations, QE is able to use its ownemployees to capture the relationships between peopleand the work they do, the dependencies betweenprocesses and the change impacts to roles and people.

Applying a model-based collaborative approach tostreamlining QEs MRO has helped coordinate andcapture the input rom multiple stakeholders andproject members.

Te process o building a complete picture o QEsMRO operations and implementing the solutioninvolved over 170 project employees, 4,000 businessrequirements to be incorporated into the model,600 critical business processes to be reviewed orimprovement opportunities, and over 5,000 users to betrained in the new streamlined MRO operation.

QE has been able to use many o its own employeesor Project Marlin by selecting people rom variousbusiness areas who have a good knowledge o thecurrent business processes and systems. Tese peoplehave been provided with training in the new computersystem and other tools, such as Holocentric.

In order to address specific elements o the MROprocess and specific stages o the change program QEdivided the Project Marlin solution into 27 solution

areas (or teams) which basically had responsibility ordesigning a homogenous component o the end-to-endMRO process. During solution design, these teamshave come together to workshop and develop the newdesign or their particular solution area.

Te Project Marlin team incorporates business skillsrom all areas o QE, including Line Maintenance,Heavy Maintenance, Maintenance Planning, AircrafAirworthiness, Supply Chain, Finance, and BusinessReporting. In addition, the project has projectmanagers, change, communications and trainingspecialists, reporting and analytics specialists, and allaspects o I including inrastructure, architecture,testing, release and implementation management, dataand systems development skills. Te Subject MatterExperts on the Project Marlin team have been used inall aspects o the project rom solution design, systemtesting and troubleshooting, user support, policy andprocedure development and training.

Tis approach has not only made it easier tocoordinate the multitude o stakeholders and projectmembers involved in Project Marlin but it has alsohelped gain the support o employees early in thelie o Project as they are able to see the relationshipbetween their job role and the overall enhancementsto the MRO process. Being able to publish the modeland have employees share inormation about MROprocesses electronically means that they are morelikely and able to provide eedback on ways to urtherimprove the overall business processes or MRO.

BENEFITS OF USING HOLOCENTRICTere are many benefits associated with using Holocentric, including theability to ensure the business processes delivered through Marlin meetQE business requirements and regulatory obligations. It also provides ameans to automatically publish the process and training inormation in anelectronic and user-oriented ormat.

Prior to implementing Project Marlin, a comprehensive businessrequirements analysis was conducted, which showed that all QE MRO 6processes have been impacted by Marlin, which comprise about 75% o allQE business processes.

As a result, QE is creating a knowledge base o inormation that is easy toupdate, which will be available to users via a web interace. Tis will thenbe updated as the business model is updated and will also be the source orcreating new training materials automatically.

All o this inormation comes rom one source o data within Holocentric,rom which QE can also create detailed Work Instructions, based on UseCases that hyperlink to graphical representations o the process models.Tis makes it easier or employees to understand the tasks they need tocomplete.

Using a visual model to represent key business processes and theinteraction between people and process will help improve communicationwith business users, as inormation is presented in a way that theyunderstand, and that is clear and meaningul to their job role.

ORGANIC TO ORGANIZATIONAL KNOWLEDGEBuilding a platorm in Holocentric that links all o QEs documentationand provides users with the latest inormation online via the HolocentricModelpedia portal means that the company is able to maintain acomprehensive integrated knowledge base within the business. It alsomeans business users across all hierarchical and unctional roles are nowempowered to contribute and collaborate in such a way that continuousimprovement can inherently become the way QE does business.

Tis aspect o the project addresses the issue o retaining the Intellectual

Having such a comprehensive knowledge base, which presents information aboutMRO processes in a visual, user friendly way provides QE with a robust process toquickly build the skills of new employees

Holocentric Views

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Property (IP) o QE. Having such a comprehensiveknowledge base, which presents inormation aboutMRO processes in a visual, user riendly way providesQE with a robust process to quickly build the skills onew employees, while maintaining the fidelity o thecompliance and MRO process.

Having a visual view o each persons job role andbusiness process also makes it easier or employees toquickly reerence the steps and decision points

required to meet QEs MRO, airworthiness, qualityassurance checks, business requirements checks andregulatory requirements rom the one model.

Using the visual model to identiy and provideaccess to all the various checks and regulatoryrequirements takes away the complexity o eachprocess, and makes it easier or employees toconduct real-time compliance reporting andmaintenance checks. Employees are able to do thisbecause the model enables them to view a personalisedrepresentation o their role, which presents onlythe steps and systems that are relevant to their job.Tis negates the need to go hunting or the requiredinormation in a series o manuals to check that theyhave ollowed all the necessary processes to acquit aparticular MRO process.

CONVERTING CORPORATE KNOWLEDGETO A CORPORATE ASSETTe QE business recognises that it is undertaking alarge and very complex project, but they also havean understanding o what is required to successullycomplete the Marlin journey.

By utilising Holocentric, QE is now well on theway to having a ully integrated corporate repositoryo knowledge which is a single source or businessprocesses and procedures, training and changemanagement material and policies. Tis repositoryessentially provides an integrated Business ManagementSystem or QE. n

GEOFF ZUBERGENERAL MANAGER,AEROSPACE & UTILITIES, HOLOCENTRICGeoff Zuber is one of theowners and founding membersof Holocentric and heads theAerospace and Utilities practices.He has held senior roles inHoneywell, Microsoft and Cisco

Systems, before joining one of the two companiesthat were merged to form Holocentric.

Over more than 30 years Geoff has lead teamsengaged in large government, defence andcommercial implementations and has alsoindependently advised government and industryon similar programs.

The Aerospace and Utilities practice atHolocentric is engaged in large scale changeprograms and the associated IT implementationsincluding at Qantas and Cathay Pacific.

ABOUT HOLOCENTRICHolocentric products and services enable highperformance organisations to achieve continualimprovement using tools that are easy to use,quick to deploy, and save time and costs indelivering major change programs. The companyprovides business management systems for largeand complex organisations that operate in capital

intensive, highly regulated environments, such asairline maintenance and overhaul.The HOLOCENTRIC AVIATION ENGINEERING

BUSINESS MANAGEMENT SYSTEM (HAEBMS)consists of an operational framework, knowledgebase and continuous improvement platform thattogether provide a complete, but personalisedview of an organisations business.

INTERACTIVEASK THE AUTHOR A QUESTION

CLICK HERE TO LEAVE YOUR QUESTION

INTERACTIVEJOIN THE DEBATE

CLICK HERE TO LEAVE YOUR FEEDBACK ABOUT THISARTICLE AND START OR JOIN A DISCUSSION

SUMMER 2012 | AIRCRAFT ITMRO | CASE STUDY: QANTAS | 19


w:www.holocentric.com

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20 | EVENT PREVIEW | AIRCRAFT IT MRO | SUMMER 2012
http://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/Vendors/Holocentric.aspxhttp://www.aircraftit.com/MRO/Vendors/Holocentric.aspxhttp://www.aircraftit.com/MRO/Vendors/Integration-Partner-for-Aviation-MRO-Technical-Documentation-Systems.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Reviews/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspxhttp://www.aircraftit.com/MRO/eJournals/eJournal/Aircraft-IT-MRO-Summer-2012/Questions/A-New-MRO-System-for-Qantas-Engineering.aspx

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20 | EVENT PREVIEW| AIRCRAFT ITMRO | SUMMER 2012

AIRCRAFT COMMERCE AND Aircraf I aredelighted to be returning to Bangkok thisOctober or the APAC event in the hugely successulMRO & Flight Operation I Conerence series. Teconerence has been running with great success in theEMEA, Asia/Pacific and Americas zones or the pastseven years; bringing together I Vendors with theairlines, MROs and aircraf operators in those regions.

Te October 2012 event promises to be bigger andbetter than ever beore with more I vendors exhibitingtheir sofware solutions, I case study presentationsand interactive workshops addressing key issues andchallenges.

Te MRO & Flight Operations I Conerence in Bangkok offer airlines, MROs and aircrafoperators a one-stop opportunity to review their entire I platorm, over just two days, orboth aircraf maintenance and flight operations through: Demonstrations of the latest soware solutions from over 30 major MRO and Flight

Operations I vendors, all under the same roo; Cutting edge knowledge gained from attending keynote presentations and case studies plus

interactive workshops; e chance to network and exchange ideas with their peers in hundreds of other airlines,

MROs and aircraf operators throughout the APAC region.Tis inormation and shared experience driven program has made the MRO & Operation IConerence a must attend event or airlines, MROs and aircraf operators looking to select andinstall new MRO or Operations I Systems; learn about the latest system upgrades and add-on solutions with how to incorporate them into their current I System; or simply on a actfinding mission to learn about the whole process.

Airline & AerospaceMRO & OperationsIT Conference APACBANGKOK, 17th & 18th OCTOBER 2012

The worlds leading aircraft IT conference for MRO & FlightOperations solutions returns to the APAC zone for 2012

SPECIAL OFFERSTo attend this Conference are available for Aircraft IT Members.

AIRLINES & AIRCRAFT OPERATORS AND INDEPENDENT MROS: FREE Delegateplace and two nights FREE accommodationat the conference hotel.

ALL OTHER DELEGATES: Half PriceDelegate Fees

These special offers are limited in number so contact us as soon as possible to book.Contact Stephen Keeble at [email protected] or +44 1403 230 888,quoting Aircraft IT Members special offer.

If you are not already a member of Aircraft IT you can sign up for FREE: CLICK HERE.

A great way to meetother operators aswell as vendors and tohear about the latesttechnology.Jazz Air

DEMONSTRATIONS OF THELATEST SOFTWARE FROMOVER 30 MAJOR IT VENDORSA whos who o I vendors will beexhibiting their latest solutions inthe large exhibition area makingit possible or airlines, MROs andaircraf operators (under the sameroo and in just two days) to tryout and see demonstrations o allthe major sofware solutions on themarket. Te sofware on displayincludes the ollowing.

MRO IT SOLUTIONS Best of Breed MRO IT Solutions; Tablet/iPad solutions for the

Hangar; Fully Integrated MRO Systems

linked to Enterprise WideSolutions;

Supply Chain Solutions; Digital Documentation

Management; Content Management Systems; Documentation Scanning

Solutions.

CLICK ON THE FOLLOWINGLINK FOR FULL CONFERENCEINFORMATION:> Conference Website

CLICK ON THE FOLLOWING FORCONFERENCE BROCHURES:> Airlines/Aircraft Operators Brochure> Independent MROs Brochure> All other delegates Brochure

DELEGATE REGISTRATION ANDTO BOOK YOUR PLACESSee special offers above orclick on the following:> Airline/Aircraft Operators> Independent MRO Providers> All other delegatesAlternatively contact Stephen Keebleon +44 1403 230 888 or email:[email protected]

SUMMER 2012 | AIRCRAFT IT MRO | EVENT PREVIEW | 21
http://www.aircraftit.com/MRO/eJournals/Sign-Up.aspxhttp://www.aircraft-commerce.com/conferences/Bangkok_2012/default.asphttp://www.aircraft-commerce.com/conferences/Bangkok_2012/default.asphttp://www.aircraft-commerce.com/conferences/Bangkok_2012/IMGAES/Airlines.pdfhttp://www.aircraft-commerce.com/conferences/Bangkok_2012/IMGAES/Airlines.pdfhttp://http//www.aircraft-commerce.com/conferences/Bangkok_2012/IMGAES/MRO.pdfhttp://http//www.aircraft-commerce.com/conferences/Bangkok_2012/IMGAES/DELEGATES.pdfhttps://ultrasafe2.net/~aircraftx2/bangkok2012/mro.htmlhttps://ultrasafe2.net/~aircraftx2/bangkok2012/newdel.htmlhttps://ultrasafe2.net/~aircraftx2/bangkok2012/mro.htmlhttps://ultrasafe2.net/~aircraftx2/bangkok2012/newdel.htmlhttps://ultrasafe2

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