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What do highly effective leaders and teams do differently? Is there a science to great leadership? The answer is yes and the key is learning the science of managing our emotions. Learn how the science of emotions can be leveraged to help build relationships, show compassion and integrity, lead innovation and drive performance. According to a recent Harvard study, Emotional Intelligence counts for twice as much as IQ and technical skills combined in determining who will be most effective at demonstrating these kinds of qualities, making it the greatest driver of success in Leadership.
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© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Emotional Intelligence for Personal and Organizational Leadership
Sam SmithManagement Development ConsultantUnitedHealth Group
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
IQ Technical Skills
EICompetencies
3 Domains of Competence
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
EI Competency Model
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Intention vs. Impact
Intention BehaviorEmotions Impact
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Limbic System
Amygdala
… do I eat it, or does it eat me?
11
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Increasein Certainty
(move toward default behavior)
Act on impulsewith even more Certainty(move even closer to default behavior)
x x
xx
14
Degrees of Hijack
Full PerspectiveLoss of
Perspective
TriggerHijacked!(default behavior)
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Early Warning System
What is an early warning system?
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What’s Your Strategy?
SOSS
17
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Mood Elevator
What floor are you on?
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Safety
Value
Respect
Acceptance
Power
Success
Emotional Needs19
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Less self control More errors Movement toward
default behavior
Emotional Hijack Summary
Hijack Less perspective Less judgment More certainty
Trigger
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
What are you currently doing to show that you value and appreciate the people in
your organization?
Value and Appreciation
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Building Bridges
Understanding Gap
1.Listen
2.Label
3. Look for Solutions
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Listen: The Power of the Question
What part of the brain decides whether you are asking a
question or making a statement?
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Label: Find the Roots
Say
Mean
RISK
26
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Look for Solutions
When?Who?
Why?
Where do I go from here?
© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.© 2012 UnitedHealth Group. Any use, copying or distribution without written permission from UnitedHealth Group is prohibited.
Emotional Intelligence for Personal and Organizational Leadership
Sam SmithManagement Development ConsultantUnitedHealth Group
