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2012
Baldrige Performance Excellence Program | www.nist.gov/baldrigeBaldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Performance Excellence Program
2012 Examiner Training
Opening Session
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2012 Examiner Training
Welcome Thanks! Quick Introductions (Name & Affiliation) New at Training Baldrige Program and Enterprise Update Item Scoring Personal Note
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
New at Training
Increased International Guests with Paid Attendance
Limited Number of U.S. Paid Attendees
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Baldrige Program and Enterprise Update
Program Structure Program Changes Program Funding Enterprise Update
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Program Structure• 6 Teams 3 Teams• Operations Transition Team
– Provide Essential Products and Services– Eliminate, Streamline, Innovate
• Enterprise Transition Team– Develop New Products– Initiate Revenue Generation
• Management Team– Coordinate with Enterprise– Coordinate with NIST
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Program Changes
• Examiner Training Support• Award Eligibility Rules• Many Cost Savings• >25% Staff Loss• Business Plan
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Program Funding• Foundation Gift
– Endowment Fundraising Underway– Sponsorships
• Fees– Criteria Sales– Conferences / Events – Award Application– Assessment Services– Training– Roundtables / CoPs– Baldrige Fellows
• Grants and Contracts
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Quest for Excellence Sponsors
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Enterprise Update Vision – An Integrated, Financially Sustainable
Baldrige Enterprise Identified Ten Characteristics of the Enterprise Enterprise Integration of Examiner Training, Award
Processes, Non-Award Assessments, Criteria Sales, Marketing and Communications, Channel Partners
Weekly Meetings of the Alliance, ASQ, Baldrige Foundation, and BPEP
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Item Scoring Most Descriptive Scoring Range
– All Four Dimensions– Benefit of the Doubt
Approach Is Not A Gate ADLI and LeTCI Dimensions Parallel Each
Other for Each Maturity Level
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
Personal NoteTransition Learnings:
● Real Change Is Hard● Mutual Respect and Trust● Constant Communication● Agility● Take Pride in Our Accomplishments and Work● Innovate● Show the Love
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2012
Baldrige Performance Excellence Program | www.nist.gov/baldrige
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