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S T R A T E G I C P L A N N I N G A N D L E A D E R S H I P
J U L Y 1 3 , 2 0 1 1
LOUISIANA PARTNERSHIPS
2011 National Conference of State FLEX programs
2009-2010 Strategic Planning
Bureau of Primary Care and Rural Health (BPCRH) and several state partners, including the Louisiana Hospital Association (LHA) held a series of meetings with CAHs to develop the FLEX 5-year plan
2009-2010 Strategic Planning
Need Identified: Management 101 for mid-level supervisors
Resource Identified: LHA Education Services
New Opportunity: “Scholarships” funded through FLEX
Core Area:Support for Quality Improvement
Expanded on existing partnership and pilot that provided reimbursement for only nurses and only one learning opportunity provided through LHA
Only 3 nurses participated in pilot
Lesson Learned: More options & better promotion
Core Area:Support for Quality Improvement
careLearning.com
Objective in 2010-2011 allocates enough funds to cover a minimum of training for 2 staff per 27 CAHs
Webinars and electronic learning through careLearning.com
CEUs provided for many options
LHA Supervisory School
Series of three 1-day courses held a week apart with work application assignments between class times
15 CEUs for RNs
One-year subscription to iCapstone
LHA Supervisory School4 Modules
Leadership: Developing leadership skills for a high-performance organization
Performance Management: Managing inconsistent performers vs. high performers
Communication: Creating mutual and shared understanding of information
Effective Teams: Building and fostering an effective team
Basic Management Highlights
Suddenly a Supervisor
Leaders are Made Not Born
Mid Management: Time Management
Mid Management: Stress Management
Staffing Effectiveness
Becoming the Employer of Choice: Employee Engagement
Clinical Documentation Improvement
More Highlights
ICD-10: A Successful Transition
Health Care Finance (continuing series 1-7)
Credentialing “Boot Camp”
Transition to EMR
Basic Compliance
Advanced Compliance
Lean Transformation
Grant Writing Workshop
More Highlights
Health Law Symposium
Revenue Cycle Management
Chargemaster
CAH Rural Provider Based Clinics
PCI Compliance: Protecting Electronic Information
CMS & JC Medication Storage & Security Standards
JC: Infection Control
Observation Confusion
Outcomes & Challenges
Status as of April 2011 – 8 CAH staff have received training through FLEX funded “scholarships”
Slow start due to state contracting process
Face-to-Face classes only in Baton Rouge
Promotion may not be effective – not being utilized by many CAHs
Lessons Learned
Offer variety of topics and mediums (i.e., webinars)
Promote year round along with
class list and info on CEUs
Ongoing input from CAH leadership is essential to respond to the rapidly changing needs/changes
Contact Information
Kandi Smith
La. FLEX Coordinator
Bureau of Primary Care & Rural Health
225-342-1233
Rebecca Bradley
Rural Health Programs
Louisiana Hospital Association
225-928-0026
