2011 CT Solutions Catalogue

8/6/2019 2011 CT Solutions Catalogue

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local service - global strength

Celebrating

1997-2011

4

Solutions Catalogue Australia’s largest IT support franchise network



Computer Troubleshooters, you r trusted IT advisor

introduction

Why trust Computer Troubleshooters for your IT adviceand support?

Australia’s largest IT service ranchise network with over 90 locations

across all States.

The World’s largest IT service ranchise network with almost 500 locations

across 27 Countries.

Over 10 years experience in supporting small business and home oceswith proessional, reliable and value driven solutions.

A proven ranchise structure that means you are dealing with a local

business supported globally.

As a global and Australian leader in IT, each local Computer Troubleshooter

has access to tools, training and special vendor programs to ensure that

you get the best solution, tailored to your needs.

This catalogue highlights the benefts o some o our most popular small

business technology category solutions in partnership with some o theWorld’s largest IT brands.

At Computer Troubleshooters our aim is to become your “Trusted IT Advisor”,

supporting your business or all its technology needs and delivering on our

brand promise o “Technology Solved”.

For more inormation or to schedule a consultation on which solutions may

be right or your business, call your local Computer Troubleshooter anytime.

To fnd your local Computer Troubleshooters

Call 1300 28 28 78 and enter your postcode.

Visit www.computertroubleshooters.com.au

2

Securing Y ur Web World

:

CTSCleanMail

DEALER

The Windows® 7 Professional operating systemprovides a powerful combination of innovation,improved performance, and productivity. Mostimportantly, it delivers on what matters: speed,reliability, compatibility, connectivity, and security.

Ask your Computer Troubleshooter about upgrading using the Open Value Subscription Program

Office 2010 lets you work how, when, and where you want,letting you get things from a PC, the Web, and even asmartphone. Express your ideas more visually. Create powerfuldata insights and visuals.

- il ill L |



Keeping your business in business is our business. Service on demand is our most

exible service ofering, simply call us whenever you need us or services such as:

New equipment - Sales and installation.

Hardware - Installations, setups, repairs, routine maintenance and tune-ups.

Sotware - Licensing, installation, upgrades and troubleshooting.

Networks - Fixed and wireless, installation, support and troubleshooting.

Server networks - Design, installation, support and maintenance.

Email and internet - Setup, assistance and spam protection.

Security - Internet (virus/spyware/trojans/malware) protection and removal.

Data protection - Backups, storage and data recovery.

Web - Website Design and hosting.

Mobile email - Windows mobile, iPhone, iPad and Blackberry setups and

maintenance.

On demand services are available to small business and home oce customers

without a service contract at an hourly rate (or xed-ee pricing or carry-in and some

special services).

We recommend to optimise your businesses IT network perormance that you orm

an ongoing relationship with your local Computer Troubleshooter, efectively making

them your IT department.

Having a Computer Troubleshooter as your dedicated IT support encourages a

proactive IT management approach or planning and preventative maintenance,

rather than a disaster recovery scenario which can mean disruption to your business

and risk o signicant nancial loss.

does you r business need reactive support?service on demand

”

3

SMART IT NOT BIG IT

netgear.com.au

Store, Share, ProtectWireless | Storage | Switching | Security

“Our oce has been

serviced by CT Cofs

Harbour or 4 years. Theyhave always responded

to our needs and

accommodated us at

short notice.

Attention to xing ourIT problems is extremely

valuable and important

to us.

Peter Marr (Dip. Law)

Peter Marr & Associates

Do you need an

I T s y s tem aud i t ?

A s k u s ho w ?



is your business and IT data protected?backup & disaster recovery

4

Business inormation is oten one o a business’ main assets, yet the risk o data loss

through a catastrophic incident, corruption or thet may threaten the ability o your

business to survive.

It’s something that no business owner wants to think about. What would happen i

tomorrow all your inormation was gone? All o your client records, emails, nancial

records, documents, artwork and HR les totally destroyed, gone? History tells us that

almost hal (43%) o all businesses who sufer a catastrophic data loss will never reopen

and even more will be out o business within a year.

Small businesses are among the most vulnerable because too-oten they lack ull-time

IT support, which means backups may not be running, or may not be backing up all o

your critical les.

Fortunately Computer Troubleshooters has easy Backup and Disaster Recovery (BDR)

solutions ranging rom simple, low-cost online backup options up to our ully managed

BDR solution.

On-site scheduled backup – Data backup to a local storage device at scheduled

intervals.

Near-real-time backup – Data backup to a local BDR server device.

Server backup - Simultaneous backup or 1 to 20 local Windows servers.

Secure osite remote storage – All backup images are securely transmitted to

remote servers or maximum saety and protection rom localised catastrophic

disasters.

On-site virtual server – In case o a server ailure, our on-site virtual server can beremotely congured to assume the unctions o the dead machine in less than one

hour. This allows our clients to continue working while we work to repair the dead

server and makes restoring the data to the repaired server very quick and easy.

Data restoration – Local restoration rom the on-site virtual server or backup

le is generally quick and relatively painless i the correct procedures have been

ollowed.

Managed backup – The ultimate BDR solution is monitored 24/7 by our network

operations center, and in the case o any problems or issues the local Troubleshooter

is immediately alerted.

”

“We recently had a laptop

hard drive ail, Andrew our

CT Technician was able toretrieve all the data and

reinstall on a new laptop

in a couple o days.

He is more than our

IT department, he is agenius.

Stewart Rigby MD

Blackhawk Network

R e m o t e l y M a n a g ed

O f f s i t e B a c k u p a nd

D i s a s t e r R e c o v e r y

A s k u s h o w ?



are you looki ng to upgrade your IT or network?networking & systems

5

Purchasing new computers and hardware is easy, every retailer will sell you whatever

they have in stock or on special. How do you know what is best or your business?

At Computer Troubleshooters our business is managing IT networks and ongoing

computer perormance, we don’t derive the majority o our income rom hardware

sales. We can help design the right specications or your needs on a holistic basis. I

you purchase the hardware we will integrate it into your network.

In putting together a network solution, upgrade or a simple hardware addition we can

help in recommending the solution, quote on purchasing (i required) and integrating.

This includes migrating data rom an old computer/server to new hardware.

Wireless routers – The quick and inexpensive alternative to xed wire networks. Firewalls – Hardware based rewalls ofering protection, exibility and

management.

Switches – For the ecient transer o inormation between multiple computers.

Desktop computers – Customised to your specic requirements, applications and

business plans.

Desktop monitors – Energy ecient space saving at screen monitors are available

in many sizes.

Laptop computers – Laptop specications vary incredibly and need to take

applications and storage requirement into account.

Servers – As your business grows a server can provide access to email, calendaring,centralised le sharing, back ups and even remote secure access.

Sotware upgrades – Upgrade paths to Windows 7 and Oce 2010 are now

available.

Storage devices – Onsite external storage devices provide ast retrieval o recently

deleted and archived les.

Printers – Printer specications vary considerably on networking capabilities,

paper handling speeds and toner costs. We can recommend a solution that takes

into account business needs as well as both upront and ongoing costs.

”

“CT Graton have looked

ater our business or over

5 years.

The staf have assisted

in setting servers,

networking, wireless andtelecommunications.

The IT support theyprovide to us is invaluable

– it is like having your own

IT department.

Cheryl Kirby

Grafton Aged Care Home

D o y o u n e ed t o u p g r ad e

f o r a x ed m o n t h

l y p r i c e ?

A s k u s h o w ?



SMART IT NOT BIG IT

netgear.com.au

NETGEAR ReadyNAS,

the smarter storage choicefor Australian businesses.

Reliable, affordable and simple business storage solutions for backup,

virtualisation and cloud computing.

ReadyNAS storage is the ideal solution or data backup, disaster recovery,

fle sharing and virtualisation applications or small to medium sized businesses.

NETGEAR is a simply smarter way to solve storage problems.

Visit netgear.com.au for more information.

©2010 Trend Micro Inc. All rights reserved. Trend Micro and the t-ball logo are trademarks or registered trademarks of Trend Micro Inc. All other company and/or product names may betrademarks or registered trademarks of their owners.

YOU WOULDN’T IGNORE THESE SIGNS

IF YOU COULD SEE THEM.

Download a free trial today!http://www.trendmicro.com.au/au/downloads/smallbusiness/

For more information, talk to your local Computer Troubleshooter

Only Trend Micro™ Worry-Free™

Security provides the earlywarning signs necessary to

prevent online threats.

Last year 52% of small businesses were

attacked by cybercrime because their

security was out of date. Don’t be a victim.Worry-Free™ Security is smarter because

it stops viruses, spam, and web threats

before they reach your PC and laptops.

It’s safer with faster scanning and

automatic updates and simpler because

central management makes it easy to use.Worry-Free Security, powered by Trend

Micro™ Smart Protection Network™ stops

threats before they reach your business.

See the signs.

Be Worry-FreeSecuring Y ur W b W rld



is your business actively ma naging inte rnet th reats?internet security & protection

7

Switch to Sophos. Award winning anti-virus and a whole lot more.

When you switch to a Sophos Small Business solution you could save up to

40% off the RRP. It’s security made easy and affordable.

Sophos Security Suite, Sophos Computer Security and Sophos Anti-virus

To nd out more, contact Jo on +61 2 9409 9138 or email [email protected]

Anti-virus sotware is no longer enough. Every business needs a Security Strategy

to protect their valuable inormation and integrity o their computer systems.

Computer Troubleshooters can design a solution based specically on your businesses

requirements.

A recent survey revealed while 76% o users thought they had internet protection only

42% actually did!

Increasingly business customers are also ocused on employee productivity with the

rise o social networking sites, instant messaging and gaming. Internet bandwidth

management has become increasingly important as data transers o music and

movies grow exponentially, with business expected to carry the cost o employee

downloads. I you have an escalating internet bill this may be why. This is when you

need a Trusted IT Advisor to nd a solution.

Solutions available to some o these security problems include:

Firewalls – Either a hardware or internet based rewall is the rst line o deence

around your network to prevent others accessing your network.

Malware protection – Today’s security sotware must include protection against

viruses, spyware and malware. It is essential that this sotware is managed, updated

and unctioning properly.

Console internet security management – All security requirement or an

organisation can be controlled rom one point.

Content ltering – Block internet site types or the times they can be accessed andapply restrictions to individual staf members.

Internet bandwidth management – Proles can be set to prevent applications

(such as iTunes) being loaded on machines and individual usage can be tracked to

websites accessed and bandwidth used.

Spam protection – Capture and destroy unsolicited email (spam) beore it reaches

your computer.

Virtual private networks (VPN) – Allow secure access to your computer network

rom any location.

Hosted Security Sotware – Allowing remote management and pay by the seat.

”

“I have always ound CT

to be riendly, reliable,

efective and afordableservice provider.

I have a network

which they efectivelyestablished. They have

secured my systemand allowed internal

and external back up

o my condential

business documents.

I have no hesitation in

recommending them orany small business.

Rob Carter -

Managing Director

StrategicNavigation Consulting



Ontrack® Data Recovery gives you a detailed listing ofthe files we can recover from your hard drive, serveror other storage media before you commit to datarecovery fees. A little peace-of-mind can be nice whenyou’re dealing with lost data.

Do not risk your business data: What to do when a datadisaster strikes or data loss occurs.

Data disasters and data loss can happen at any time. Findout what you should do onwww.ontrackdatarecovery.com.au/what-to-do/

Losing your data is tough enoughNot knowing what you will get back is even worse

For more information e-mail us at [email protected] orcall 1800 872 259. Kroll Ontrack Pty Ltd. | www.ontrackdatarecovery.com.au

Can you rebuild a serverin minutes and never losemore than 15 minutes of data?

withShadowProtect ™

you

CAN!

WWW.STORAGECRAFT.COM.AU/CTS

IT costs? nivio cloud computing cuts them in half

• No software licensing lock-ins

• No update hassle

• No expensive hardware

RENT when you NEED itAUTOMATED software updating

RE-USE your current machines

If you’d like to get your head in the cloud and regain control of IT costs

then call us on 03 88449452 or email us at [email protected]



do you need a full tech nolog y solution?hardware & accessory solutions

9

Sign up now for a FREE 14-day trial!

www.webroot.com.au

Call 1800 013 992 or email [email protected] for personal demonstraon.

The first Internet security services company.

Save, Simplify and Secure

with Webroot® Security Software-as-a-Service,

Email Security | Web Security | Email Archiving | Business Continuity

As your Trusted IT Advisor we strive to ofer a complete IT solution or your business.

As such we have developed additional services based on requests rom our business

clients. Some o these are handled locally, others are handled by dedicated and pre-

screened specialists around the country.

These services include:

Leasing - Should you require leasing or new systems and hardware, we generally

recommend specialist IT leasing companies who ocus on business to ensure you

get competitive rates.

Data recovery - When physical damage to hardware has occurred or when

traditional methods are unable to recover data we call in our specialists. Thephysical device is shipped to a laboratory or examination.

Forensic data analysis - Required where electronic records need to be deciphered

or legal reasons. This is a very specic eld o analysis and requires legal knowledge

to be completed successully.

Ink and toner - Don’t pay ull retail pricing or your printer ink and toner supplies,

many businesses are unaware they can buy at wholesale rates or use cheaper new

compatible cartridges.

Hardware upgrades - Improve the perormance o your computer with component

upgrades or a raction o the cost o a new computer.

Accessories - Talk to us about sotware, speakers, adaptors, cables and many otherperipherals and accessories.

Power protection - Protect your IT investment against serious electrical and physical

damage caused by lightning and power supply uctuations (power surges).

Uninterrupted power supplies - Prevent data corruption or data loss caused by

sudden loss o power with a battery backup system which allows your equipment

to shutdown correctly.

IP camera systems - IP surveillance recording equipment allows visual monitoring

over the web.

”

“A lightening strike to our

oce took out several

o our computers andtelephones.

CT Riverwood provided a

quick x to get us back upand running quickly.

They even helped us withthe insurance claim.

Terry Thompson - Owner

Terry Thompson Project

Management

B u y, R e n t o r C l o ud ?

A s k u s h o w ?





D o y o u n e ed t o a ud i t

y o u r s y s t e m s e c u r i t y

?

A s k u s h o w ?

do you need advice on improvi ng commu nications?telecommunications

11

In a world where communications are constantly evolving, how do you improve your

ability to communicate with your staf, your customers and the outside world? Internet

and email access has changed vastly in the last ew years with increased wireless and

smartphone usability combined with massive improvements in data speeds and

allowances.

Have you reviewed your teleco bills rom your current provider in the last 2 years? I

you haven’t you are almost assured you can save signicant amounts.

Wireless broadband - 3G /HSDPA is an increasingly popular internet access

method ideal or laptops and those wishing to access the net rom multiple points

at speeds approaching 14Mbps.

ADSL2+ - With speeds approaching 24Mbps it is worthwhile checking your old plan

as the new Network Operators generally ofer aster speeds and more inclusions.

NBN bre - The national broadband network (while still being constructed) will

ofer speeds upto 100Mbps - we will keep you posted.

Fixed line - Increasingly this is being bundled with ADSL2+ to reduce overall costs

including calls to mobiles.

Blackberry - Proven reliable mobile email, le access and internet access or up to

30 users. Blackberry server express is now ree!

Smartphones - 3G HSPDA technology means that a smartphone (eg. iPhone)

experience is now similar to a computer and can be used with email and integrated

into your network.

IP telephony - Point to point IP telephony calling is simple and cheap, particularly

or overseas calls.

IP telephone - (Multiple Line) - Up to 50% cheaper than traditional PABX systems

with all the eatures o a traditional PABX (eg. voicemail, music on hold, ollow me,

queues, auto routing, conerence calls, intercom and reporting).

Video conerencing - Can now be accessed very cheaply or business meetings, i

you have good broadband access.

Email newsletters - Customer communications via hosted automated email portals

are increasingly popular and accessible or a monthly ee.

”

“When moving premises

CT were extremely helpul

in resolving problems(including Telstra’s),

doing the relocation o

equipment and setup.

We are more than satised

with the service andexpertise.

Leigh Kennedy –

Ofce Manager

MobiTec Australia



is your business technology-relia nt?B.E.S.T. program

12

I IT plays a critical role in your business to the point where you lose business operations

or continuity i your computer or networks ail, you need to consider a more proactive

approach to your IT management to reduce the risk o business losses.

What really happens when your technology lets you down? How much staf time is

wasted dealing with slow computers or system crashes? And i your system crashes,

how do you recover your data? I you don’t know these answers you need a Trusted IT

Advisor.

That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s

leading support plan or small businesses.

Support and maintenance – We handle any computer, network or server problem(including Windows, virus and spyware problems) via remote support or on-site.

Proactive system monitoring - Constant monitoring o your technology’s ‘vital

statistics’ alerting us to any early warning signs o impending problems.

Remote access - Secure remote access, enabling our team to see the problem rom

our oce, allowing us to provide aster diagnosis and resolution times.

Backup monitoring - We check your backups to ensure your inormation can be

restored saely.

Security - Shielding your computer networks rom internet attack through

monitoring o equipment and security sotware.

Helpdesk - Fast, easy access or all your staf to our quality support consultants(using our centralised network operations centre), anytime they have a computer

question or problem.

Solutions - Recommended technology vendors partner or specialised business

and technology requirements eg. internet, phones and business applications.

No downtime guarantee (on our trouble-ree plan) - We are so condent o the

results that our top best plan carries a money back ‘No Downtime’ guarantee.

Small business owners around the World have been raving about our BEST programs,

protecting their mission critical IT networks and reducing the impact o technology

problems on their business.

How do we do it? As a global ranchise we have been able to partner with some o the World’s

most proven technology providers such as LogMeIn, Kaseya and Autotask who

traditionally have ofered this service to large corporate organisations.

We use this sotware to manage your network just like a large company’s IT

department - automating some routine preventative maintenance, with the ability

to remotely access your systems to x small issues and the unctionality to see your

networks perormance end to end.

Call us on 1300 282 878

for a quote.

Dell PCs, Laptops, Servers and

Storage for all sizes of business.

”

“ Through the CT BEST plan

we are able to leave our

IT up to the proessionalsas they are expert in

managing everything IT,

which means I can get on

with managing my real

estate business.

Steve Mishevski

HT Wills & Co (Hurstville)

”

“ The biggest benet is not

having to worry about

day to day computerproblems, knowing it isbeing monitored by my

Computer Troubleshooter.

Timothy Pippett –

Managing DirectorAlpha-Geo Science



is you r business ready for proactively managed IT?B.E.S.T. program

13

I you have decided that your business can’t aford to take IT risk then BEST is a great

solution. The benets oten experienced are:

We become your IT department.

Less downtime and rustration.

Higher sta productivity with less time wasted on computer problems and

questions, or in dealing with vendors.

Problem prevention instead o problem rectication or ‘re ghting’.

Predictable expenses or easy budgeting (even server crashes are covered under

our at monthly ee).

Peace o mind knowing someone is working 24/7 to keep your systems running

smoothly and will respond quickly i emergencies do arise.

Reduced costs compared to the old-ashioned “pay by the hour” approach.

Depending on how mission critical your IT is in your business, we ofer a variety o

plans to suit your needs and budget.

A s k a b o u t o u r

F r e e 3 0 d a y

t r i a l o f

B E S T m o n i t o r i n g #

TroubleLite Basic ProActive Free

P P P P

Weekly Weekly Weekly Weekly

P P P P

P P P

P P P

P P

P P

Normal All included All included All included

hourly ree* ree* ree*

rates

Normal Discounted All included All included

hourly hourly ree* ree*

rates rates

P P P

P P P

P P

P

Annually Bi-annually Quarterly

P P P P

P P P P

P P

P P

Maintenance

Automated Real-Time Monitoring and Alerting 24/7

Automated preventative maintenance [defragment,

remove temporary les, perform integrity checks, etc]

Security

Security sotware and licenses included [anti-virus,

anti-spyware and rewall]

Microsot patch management

Anti-virus sotware management

Firewall management and reporting

Backup management and compliance checks

Support

Remote support*

On-site support*

Additional service labour discount

Priority scheduling or remote and on-site engineers

Help desk unlimited phone support [8am –9pm Monday-Friday]

Zero downtime guarantee included*

Administration

IT reviews with CT account manager

Comprehensive monthly perormance reports

Managed computer and sotware inventory

Complete site audit including documentation and reviews

Sotware license management and reporting

* Some restrictions apply # Participating locations only



does your busi ness need f lexibility to grow?cloud computing

14

Many businesses are nding benets in not “owning” their hardware and remotely

accessing sotware applications. Through a licensing agreement rom a large

provider they can experience scalability, exibility and ease o setup. The applications

themselves are “hosted” in secure data rooms accessed by staf through an internet

connection. Access to servers can also be rented saving on setup, maintenance,

security and acility rooms cost.

Hardware-as-a-Service (HaaS)

Instead o paying up ront or new computers and sotware, you could just pay a simple

monthly ee to “rent” the technology you need, as you need it. With a HaaS solution all

your technology expenses – hardware, sotware, maintenance and support – can be

rolled into one easy monthly payment.

Sotware-as-a-Service (SaaS)

SaaS also known as sotware on-demand. Many applications, including customer CRM

databases, email, collaboration tools and web meeting sotware can be accessed via

the internet with licenses paid or as you need them.

Solutions include:

Microsot exchange email - Implement enterprise-class email with calendars,

sharing, delegation and synchronisation abilities.

Microsot SharePoint - Collaborate on projects, tasks, calendars and team calendars.

Hosted ofce - Access hosted solutions or word processing, spreadsheets,

database and CRM solutions.

Google apps - The newest suit o oce products rom Google charged by the

month per user.

Hosted email archiving - Storage o historic emails or backup or regulatory

purposes.

Hosted desktop - Fully hosted Windows desktops allowing access rom anywhere

rom any device.

Hosted virtual servers - Virtualisation has allowed server benets to be enjoyed

economically or even the smallest organisations.

Email us on [email protected]

Ask about out FREE 30 day trial!

Cloud based email and

spam protection

No software or hardware

to purchase

www.ctscleanmail.com

”

“As a new business we

were keen to conserve

our cash, our CT was ableto setup our systems on a

hosted basis which means

we pay by the seat by the

month.

Tim Ewington MD

Identity Recruitment

Australia�s largestSoftware as a Service Provider

Big Business tools atSmall Business prices

From as little as $4.95 a month M o

n t h l y t

e r m s a l

l o w i n g

y o u t o

p a y

a s

y o u g

r o wManagedExchangepremium email

for your business

ManagedSharePoint

share documents &

improve productivity

Partner Channel Support:

1800 662 226



do you valu e you r home PC and it’s contents?HOST program

15

Monitoring Services

24/7 Drive space and basic monitoring

Event log monitoring or problems

Resolution o monitoring issues via remote support as able

Security Services

Network rewall monitoringManaged Anti-virus (includes licence)

Managed Anti-spyware (includes licence)

Microsot patch management

Resolution o security issues via remote support as able

Maintenance Services

Removal o unwanted cookies, spyware and viruses

Regular derag o hard drives

Regular check o hard drives or errors

Deletion o temp les

Internal check and clean, consultation (on site)

Backup Services

Monitored backup to another local computer or deviceBackup over internet to remote server up to 10GB

Support Services

Phone and email support (application issues not included)

Remote support in relation to maintenance tasks

Remote support not maintenance related (1 event per month)

Advanced Support Services

Monthly summary reports

Guaranteed priority response times

Lite Basic Premium

P P P

P P

P

P P P P P P

P P

P P

P

P P P

P P

P P

P P

P

P P

P

P P P

P P

P

P P P

P P

# Participating locations only

A s k a b o u t o u r

F r e e 3 0 d a y

t r i a l o f

H O S T m o n i t o r i n g #

Our clients liked our BEST business

plans so much that they asked or

something similar to manage their

home computers, so we created

HOST (Home and Oce Support

Technology).

Based on similar technology,

our HOST plans ofer a complete

home network, backup, ongoing

monitoring, security, maintenance

and IT support service.



To contact your local

Computer Troubleshooter call

1300 28 28 78li bl h

*Subject to an acceptable use policy

Documents

2011 CT Solutions Catalogue