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PAETEC Company Overview
Citation preview
PAETEC: America’s Premier Alternative to Incumbent Local Carriers
Stephen A. ColucciSenior Account Executive
March 25, 2009March 25, 2009
PAETEC’s mission is to be the most
customer and employee-oriented
communications provider.
“PAETEC rises above the communications service provider pack.”
Forrester Research, May 2008
Agenda
Financial HighlightsFinancial Highlights
Company HighlightsCompany Highlights
PAETEC’s NetworkPAETEC’s Network
Product MatrixProduct Matrix
Industry FocusIndustry Focus
Unmatched Customer ServiceUnmatched Customer Service
Industry RecognitionIndustry Recognition
The PAETEC DifferenceThe PAETEC Difference
Financial Highlights
NASDAQ: PAET
Revenue – $1.6B
Adjusted EBITDA – $238M
Free Cash Flow – $118M ** Adjusted EBITDA Less CAPEX
Company Highlights
Serving 82 of the Top 100 MSAsServing 82 of the Top 100 MSAs
4.47 Million Access Lines Equivalents4.47 Million Access Lines Equivalents
157,765 T-1s Installed 157,765 T-1s Installed
77 Voice Switches77 Voice Switches
39 Soft Switches39 Soft Switches
17,000 Owned Fiber Route Miles17,000 Owned Fiber Route Miles
24 x 7 x 365 Network Operations Centers: 24 x 7 x 365 Network Operations Centers: Cedar Rapids, IA; Charlotte, NC; Rochester, NYCedar Rapids, IA; Charlotte, NC; Rochester, NY
ISO 9001:2000 CertifiedISO 9001:2000 Certified
Data Center - Conshohocken, PA
PAETEC’s Network
Core ProductsCore Products Value-Added ServicesValue-Added Services
DataData EquipmentEquipment ApplicationsApplications Data CenterData CenterVoiceVoice
Data
MPLS VPN
Private Line
Fixed Wireless
Managed Router Support
Dedicated Internet Access
Access
Ethernet Local Loop
Security
Hosted E-mail Security
Hosted Web Security
Hosted Firewall
Managed CPE Firewall
CPE IP Phone Systems
Routers
Integrated Access
Devices
Media Gateways
Consulting Network Engineering
Consultation
Hardware Maintenance
Support
Financing Equipment for Services
Equipment Rental
Software for Services
Voice Local
Long Distance
Toll-Free
Advanced Toll-Free
Advantage Business Lines
Direct Trunk Overflow (DTO)
Managed Fraud Protection
VoIP Dynamic IP
Hosted IP Telephony
Conferencing Audio Conferencing
Web Conferencing
Consulting Network Diversity Engineering
Toll-Free Routing Consultation
Colocation Services
Data Backup &
Recovery
Dedicated Hosted
Server
Shared Web Hosting
PINNACLE
Communications
Management Suite
Hosted Broadcast
Notification
Product Matrix (Communications Solutions)Product Matrix (Communications Solutions)
Unmatched Customer Care
65 dedicated Customer Care representatives
244 highly trained NOC technicians
PAETEC strives to answer
incoming calls by a live person in 20 seconds or less
Network Operations Center – Charlotte, NC
Network Operations Center – Rochester, NY
Network Operations Center – Cedar Rapids, IA
We Listen to Our Customers
Discuss business challenges
Build the foundation for PAETEC’s product and service investments through customer feedback
Access PAETEC senior executives
Network with peers
Customer Advisory Board Program
Regional forums for knowledge sharing and relationship building between PAETEC and our customers
2007 Customer Advisory Board Meeting
“I have been a CAB member for
the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.”
Joanne Zanetti, LEGO Systems, Inc.
Industry Recognition
2008: Received Cisco Customer Satisfaction Excellence Recognition Based on Cisco customer surveys
2007: Ranked #66 of Top 125 International Training Organizations Training magazine
2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group
2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship
2005: Received American Business Ethics Award Society of Financial Services Professionals
The PAETEC Difference
Profitable growth companyProfitable growth company
National network presenceNational network presence
Comprehensive suite of Comprehensive suite of communications-related communications-related solutions solutions
Trusted business partner Trusted business partner
Dedication to providing Dedication to providing unmatched serviceunmatched service