Vancouver Airport Authority has announced significant changes to passenger and visitor services at Vancouver International Airport

(YVR) as a result of preliminary findings of the Airport Authority’s internal review of cir-

cumstances surrounding the death of Robert Dziekanski at YVR on October 14, 2007.

The changes have been made to improve ser-vice for passengers and visitors at YVR in four key areas: Customer Care, Communication, Safety and Security, and Medical Response. Some of the changes will be applied immedi-ately, while others are planned for implementa-tion in the coming two months and in the next

two years.Among the key changes:• 24-hour Customer Care in the International

Arrivals area and inside the Customs Hall• Additional Customer Care training and tools• Easily identifiable, terminal-wide access to

translation services• 24-hour in-terminal medical response• Messaging service from the Customs Hall to

the public greeting area• Larger, brighter signs with pictograms and

multiple languages• Hourly walk-throughs of the Customs Hall

and 24-hour public safety patrols.“Over the past seven weeks, our team has

reviewed every aspect of our operations, from

* YVR is the international aeronautical designation for Vancouver International Airport.

DECEMBER 2007

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CELEBRATING 15 YEARS

Did you know that Tourism British Columbia has operated two visitor cen-tres at YVR since 2001? One centre

is located in the International Terminal Building; the other is directly opposite the WestJet baggage carousels in the Domestic Terminal Building.

In addition to the visitor centres at YVR, Tourism BC owns and operates five other British Columbia visitor centres at strate-gic border-entry points and travel corridors throughout the province—Golden, Osoyoos, Merritt, Mt. Robson Provincial Park and the Peace Arch border crossing. These gateway centres represent the broad range of tour-ism opportunities and services available throughout the province, while reflecting

YVR Implements Immediate Changes To Improve Service

See Visitor Centres, page 3

Tourism BC Visitor Centres Offer A Variety Of Services

See CHaNgeS, page 5

It’s that time of year, when the weather cools and the holiday season heats up at YVR.

The season’s festivities are already underway, with the kick-off of the annual Children’s Christmas Tree-Decorating Contest. Earlier this month, 30 elementary school classes, (Grades 1-4) from across the Lower Mainland came to YVR to deco-rate Christmas trees with hand-made ornaments. Each tree has a different corporate sponsor and all will be on display on the columns lining the International Terminal

until the end of December.Airport visitors are invited

to vote for their favourite tree by submitting a ballot, available underneath each tree, and donat-ing to the CKNW Orphans’ Fund at one of the customer service counters. Ballots will be entered in a draw to win a $250 YVR Shopping Gift Certificate for use at any YVR shop, service or res-taurant.

Prizes will be awarded to the schools with the majority of votes, and all monies raised through donations and sponsorship fees

will go to the CKNW Orphans’ Fund, which assists individuals and local organizations and projects concerned with the welfare of chil-dren who are underprivileged or have disabilities.

Travellers are encouraged also to do their holiday shopping right at the airport. With every $100 purchase (single receipt), travellers receive 10 YVR Bucks, which may be used at any of the more than 160 merchants at YVR.

Travellers also receive compli-mentary gift-wrapping service with any YVR purchase.

YVR’s Annual Christmas Tree-Decorating Contest

A prominent new Customer Information Counter centrally located in the baggage carousel area of the Customs Hall, where translation services are provided in more than 170 differ-ent languages through a Language Line.

A new Greeter Information Board allows passengers in the Customs Hall to have their name displayed on a large screen in the public greeting area to let their party know they have arrived.

Tourism guides and maps for all regions of British Columbia are available free at the visitor centres at YVR.

This month, Air Canada will introduce daily non-stop service between Vancouver and Sydney, Australia using its new 777-300ER

(extended range) aircraft. With the introduction of this service, Air Canada will be the only air-

line offering non-stop service between Canada and Australia.

Air Canada has timed its new Vancouver-Sydney non-stop service to offer customers a vast array of timesaving connections to and from points

throughout North America and Australia. The carrier’s new non-stop routing, with an elapsed time of approximately 15 hours southbound and 14

Air Canada Introduces Direct Service To Australia

The Sydney Opera House is one of the world’s most distinctive 20th century buildings and one of the best-known icons of Australia.

See DIReCT SeRVICe, page 8

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PRESIDENT’S CORNERBy LARRY BERG, President and Chief Executive Officer

Your Airport Community NewspaperDECEMBER 2007 ISSUE • Vol. 15 • No. 2

YVR SKYTALK, the official newspaper of the Vancouver International Airport, is owned and published monthly by Westco Marketing Ltd. for the travelling public and the more than 26,000 people who 

make up the airport community at YVR. No portion of this publication may be reproduced in whole or part without the written permission of the publisher.

Printed on Recycled Stock using vegetable based inksPlease recycle this product.

Publisher: Patrick Stewart

Associate Publisher: Joan Stewart

YVR Editorial liaisons: Kate Donegani

Contributing Writers: Peter Kutney, Jody Holgate

Creative / Production: James Martin

Photography: Jim Jorgenson

ASSOCIATIONOF AIRPORT

PUBLICATIONS

P.O. Agreement #1676261

www.yvr.ca/authori ty /news/skytalk.asp

This month, we announced improvements to the way we provide care to our customers. Following the death of Robert Dziekanski on October 14, we

took a long, hard look at the way we serve passengers and visitors at YVR and we asked ourselves: How can we do better?

As I said on December 7 at the time I announced our changes, I think that in the process of working to serve the needs of many, we lost a bit of the human touch – the ability to reach out to individuals who may have different, unique circumstances, like Robert Dziekanski did.

In a perfect world, we could change the past. In the real world, we use the knowledge we gain from our experiences to change the future. Let me be the first to say that I am extremely proud of this airport and everyone who works here. We have done some incredible things at YVR since the Airport Authority took over in 1992. The systems and processes we have developed here have served as prototypes for other airports around the world. We have a reputa-tion for leadership and a talented team that achieves incredible results every day.

We need to focus now on individual care for each person who uses our airport, no matter the time of day, no matter the language they speak, and no mat-ter whether they are a seasoned traveller or whether this is their first trip. In my 15 years with the Airport Authority, I have seen our team members reach out to customers each and every day. The improvements we

have and will be implementing will give our people the tools to assist our customers in every circumstance.

The process for identifying and implementing these changes started in October, but it is far from complete. As the various investigations into Robert Dziekanski’s death progress, I expect we will learn more and identify new ways we can improve. I am committed to taking action to continuously improve our customer care and I know we have the team to make this happen.

In the time since our own internal review began, I have seen remarkable examples of the ingenuity and commitment of our people. We are now the only air-port in Canada to feature a Greeter Information Board for international passengers in the Customs Hall to post their names to be viewed in the public area. We are also the first airport in Canada to provide full-time customer care in the Customs Hall. It is through the hard work of our employees and our excellent rela-tionships with our partners, including Canada Border Services Agency, that we were able to achieve these firsts in such a short period of time.

Going forward, we will continue to work on provid-ing 24-hour personalized service so every person who visits YVR feels welcomed, cared for, safe and secure. We welcome your advice on how we’re doing and your suggestions for doing better.

I would like to thank everyone in the community for their continued support of our airport. I also extend to you my warmest wishes for a happy holiday season and all the best for the New Year.

Send the correct name of this aircraft(make and model) and you could win a

A $25 Gift Certificate for Aviation World.Send your answer by Email: jstewart@westerndriver.com; Fax: (604) 736-6750; Mail: SkyTalk, 306-5400 Airport Road South, Richmond, BC V7B 1B4A draw will be made from all correct entries received by December 31, 2007. The winner’s name will be published in the January issue of SkyTalk.

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D E C E M B E R 2 0 0 7 • �

Visitor Centres from page 1

Last Month’s winnEr oF thE naME that aircraFt contEst:

Douglas FungANSWER: PanaviaTornadoGR4The Panavia Tornado is a family of twin-

engine combat aircraft, which was jointly

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Name that AIRCRAFT

the unique attributes of the local environment.

Since opening the British Columbia visitor centres at YVR seven years ago, courteous, knowl-edgeable staff have provided visi-tor counselling and detailed itiner-ary planning to 1.5-million people. Services include free accommo-dation reservations, transportation and attractions ticketing, and help-ful travel information such as com-munity information on all areas of British Columbia.

In addition, the visitor centres offer a variety of other travel-related goods and services, including maps, phone cards, SmartCards, cell phone rentals and an extensive selection of

free publications and brochures.These products and services are

also available to all YVR staff and employees.

Staff at the visitor centre can assist with weekend get-away plans, value-added accommodation pack-ages and, at this time of year, dis-counted lift tickets and equipment rentals for Grouse Mountain and Sun Peaks, and discounted multi-day lift tickets and equipment rentals for Whistler/Blackcomb.

The holidays are coming, so be sure to drop by either British Columbia Visitor Centre locations at YVR to check out the variety of products and services that are offered.

Tourism British Columbia operates visitor centres at the Arrivals area in YVR’s Domestic Terminal and International Terminal buildings.

What do suitcase wheels and loose gravel have in common? These seemingly harmless objects

are potentially dangerous to aircraft operating on runways.

In aviation circles, these items are known as FOD, or Foreign Object Debris. If left undetected on a run-way, FOD can cause serious damage to an aircraft. In addition to the safety hazards posed, FOD costs the avia-tion industry an estimated $4-billion annually. Currently, airports perform visual inspections of runways and taxiways for FOD, but, at night or during poor weather, FOD detection can be difficult.

In 2006, YVR installed four Tarsier FOD radar detection units, which can successfully detect and locate small objects on an airport run-way to accuracy of three metres and at a distance of up to two kilometres.

In addition to the high-tech detec-tion systems, employees from the Airport Authority, airlines, and ser-vice providers walk the runways, taxiways and aprons in search of FOD as part of a comprehensive pro-gram to increase awareness among airport employees about the impor-tance of keeping YVR FOD free.

Last month, as part of their com-mitment to keeping the airport FOD-free, American Airlines held a two-hour FOD walk. In addition to the airline’s employees, personnel from Servisair, Cara and Air North par-ticipated.

The volunteers, who collected FOD that included cups, plastic straps, metal luggage tags, rubber mats and outdated airline magazines, were treated to hot chocolate with marshmallows after their early morn-ing walk.

American Airlines Employees Spearhead FOD Walk

Vancouver Airport Authority donated hats to all participants at last month’s American Airlines FOD Walk.

Changing The Face Of Customer Care

� • D E C E M B E R 2 0 0 7

Last month, Air New Zealand launched non-stop flights between YVR and Auckland,

New Zealand. The new route reduces travel time to a little over 14 hours, whereas previous itineraries from Vancouver to New Zealand totaled an average of around 20 hours.

The non-stop flight is operated with Air New Zealand’s new fleet of Boeing 777-200ERs (extended range) configured in 26 Business Premier class seats, 18 Pacific Premium Economy class seats and 269 in Pacific Economy class seats.

To celebrate the new route and the special connection between Vancouver and Auckland, a “Win Two Business Premier Tickets From YVR to Auckland, New Zealand” contest was featured last month through 60 participating YVR Merchants. Contest participants could also enter via a special on-line entry form at www.yvr.ca or www.airnewzealand.ca.

The winner of the grand prize valued at $18,500 was Bill Smolyn of Surrey, B.C.

Subsidiary prize winners, Eric Jiang, Susan Sinclair and Doug Maidens, each received an Air New Zealand retro cabin bag, New Zealand wine and a cookbook.

Air New Zealand’s Vancouver-Auckland non-stop service departs Vancouver thrice weekly from

March and July through August. The service will be available twice weekly in other months.

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Air New Zealand Awards Grand Inaugural Prizes

Kim Abrams marketing coordinator, retail and passenger services Vancouver Airport Authority (left) and Melanie Macauley of Air New Zealand.

Air China, the airliner partner of the Beijing 2008 Olympics and China’s sole designated flag

carrier, has added “Capital Pavilion” Business Class service to its Beijing-Vancouver route. Using new Airbus A330 wide-body aircraft, the pre-mium cabin service features nearly five feet of seat pitch separating 53-centimetre-wide seats that extend and recline 170 degrees.

Air China has now increased its premium cabin service to 11 international routes, covering all of North America and most major

cities in Europe. “Air China is working hard to

provide a global, high-quality airline that is well recognized by passen-gers, most valuable in China, most profitable in China and competitive worldwide,” said Lan Zhang, vice president of Air China.

The airline serves 77 domestic and 40 international cities with an extensive network from its Beijing hub, conveniently linking passen-gers between China and destinations around the world.

Air China provides daily non-stop service from Vancouver to Beijing.

Airbus A330’s “Capital Pavilion” Business Class cabin is equipped with a 26.9-centimetre personal entertainment system with plenty of movies, games and local news. 100v AC power outlet is also available for each seat. The luxury seat reclines to 170 degrees with an individual privacy divider that provides more personal space and comfort for each passenger.

Air China Adds Premium Cabin Service On Vancouver Route

D E C E M B E R 2 0 0 7 • �

customer care to communication, safety and security, and even build-ing design,” said Larry Berg, presi-dent and CEO, Vancouver Airport Authority. “We have an obligation to care for each and every customer who comes through the airport, and the purpose of our internal review is to ensure that we do just that.

“The changes we’re announc-ing reflect a number of significant improvements to customer service and safety that have already been identified and can be implemented now or in the very near future,” Berg added. “As we continue with our review, we expect to identify further improvements that will be included in our near- and long-term plans for YVR.”

A. Customer Care24-Hour Customer Information and Personal Assistance1. Prominent new Customer

Information Counter centrally located in the baggage carou-sel area of the Customs Hall, staffed any time the Customs Hall is open to passengers, pro-viding translation services in more than 170 different lan-guages through the Language Line, general assistance, and messaging services to the public greeting area.

Previously: No Customer Information Counter in the baggage carousel area of the Customs Hall.2. Representative(s) providing

customer care at the BC Visitor Centre 24 hours a day, seven days a week offering transla-tion services in more than 170 different languages through the Language Line, with direct access from the passenger ser-vices area and the International Arrivals public greeting area.

Previously: Staffed 8:30 a.m. to 11 p.m. without Language Line transla-tion support.Future Customer Information and Personal Assistance Initiatives (mid-2008)3. Complete redesign of the pas-

senger service/public greeting area to provide a unified, full-service international reception lounge with onsite international customer care office and 24/7 coordination staff.

Extended Service Hours4. Passengers arriving from

international destinations and entering the Customs Hall are greeted by a Customer Care Representative who provides directions and general assis-tance, and is trained to identify new permanent residents, stu-dents and workers, and direct them to Immigration (bypassing the main queue for clearing the Primary Inspection Line booths). This dedicated representative has mobile access to translation services through the Language Line and will be stationed at the entrance to the Customs Hall from 8 a.m. to 8 p.m. when the Immigration bypass doors are open.

Previously: This position was staffed from 9 a.m. to 3 p.m. without Language Line support.5. The Customer Information

Counter near the Immigration area in the Customs Hall oper-ates from 8 a.m. to 8 p.m., pro-viding Language Line support and messaging services to the public greeting area.

Previously: This position was staffed six hours a day without Language Line support or messag-ing services.

Training and Tools6. All Customer Care staff have a

mobile communication device for access anywhere in the ter-minal to Airport Operations, the 24-hour Language Line and emergency assistance.

7. All Customer Care Representatives and Green Coat volunteers have received refresher instruction in how to assist customers in accessing translation services through the Language Line.

8. Airport Authority employees have received instructions for helping customers to access the Language Line.

Future Training and Tools9. Enhanced tear-off maps illus-

trated with pictograms available throughout airport (February 2008).

10. Multi-language help brochures at all customer care points (mid-2008).

11. New aircraft arrivals video with multi-language airport tour and customer care and process infor-mation for passengers before they land at YVR (mid-2008).

12. Expanded comprehensive cus-tomer care training for all front-line staff (year-end 2008).

13. Every holder of a Restricted Area Identification Card (approximately 70% of employ-ees working at YVR) to receive a “Customer Care at YVR” card with instructions for direct-ing YVR passengers and visi-tors to key services, including the Language Line (year-end 2008).

14. Online training for all airport employees for responding to typical and unusual customer care situations (2009).

B. Communication

Communication Between the Border and the Public Area15. New Greeter Information

Board allows passengers in the Customs Hall to have their name displayed on a large screen in the public greeting area to let their party know they have arrived. This service is provided through the Information Counters in the Customs Hall.

Previously: No such service.16. Customer Care Representatives

in the Customs Hall have mobile communications devices, which, in addition to providing access to the Language Line, may be used to phone a passenger’s party in the public greeting area to let them know the passenger has arrived.

Previously: No such service.Future Communication Initiatives17. Joint Canada Border Services

Agency-Vancouver Airport Authority committee to exam-ine communication issues and develop solutions for informa-tion sharing between passen-gers, visitors and agencies at YVR (committee in place).

18. Immigration Canada infor-mation counter relocation to International Arrivals public greeting area – operational January 2008.

Translation Services19. All Customer Information

Counters feature new language identification cards that tell pas-sengers in the 20 most requested languages that free interpreta-tion services are available by pointing to the language of their choice.

20. All Customer Information Counters feature new double-

handset telephones for using the 24-hour Language Line with a Customer Care Representative.

21. All Customer Care staff are equipped with a brochure ver-sion of the language identifica-tion card and mobile access to the Language Line for transla-tion services anywhere in the terminal.

Signs22. Larger, brighter signs with pic-

tograms above help phones.23. Directions to the public meeting

area, with pictograms, added to exit signs in the Customs Hall and passenger service area.

Future Signs Initiatives24. Increased use of pictograms and

better, more intuitive, multi-language signs in the Customs Hall (January 2008).

C. Safety and Security

Hourly Walk-Throughs25. Hourly walk-throughs of the

baggage carousel area and washrooms in the Customs Hall, and the passenger service area.

Previously: Occasional walk-throughs by Airport Authority staffPublic Safety Officer26. New Public Safety Officer role

dedicated solely to surveying the airport 24 hours a day, seven days a week for public safety concerns. Skilled in negotiation and will take an active role in de-escalation procedures through non-physical interven-tion.

Mobile Access to Emergency Services27. All Customer Care staff have a

mobile communication device pre-programmed to connect with Airport Operations, 9-1-1 Emergency Services and the 24-hour Language Line for access to services anywhere in the ter-minal.

Previously: Customer Care staff not equipped with mobile devices.Security Cameras28. Two additional monitoring cam-

eras in the passenger service area.

Future Safety and Security Initiatives29. De-escalation training for front-

line operations staff to provide 24/7 de-escalation skills cover-age (February 2008).

30. Additional help phones with access to emergency assistance, customer care and the 24-hour Language Line (mid-2008).

31. New security monitoring sys-tem with additional cameras and increased recording capabilities as part of redesign of the pas-senger service/public greeting area (summer 2008).

D. Medical Response32. Onsite in-terminal medical first

responder coverage 24 hours a day, seven days a week: BC

Ambulance Service from 6:30 a.m. to 5:30 p.m. and Airport Authority emergency medical responders from 5:30 p.m. to 6:30 a.m.—respond to all medi-cal calls and proactively survey for public health issues or pas-sengers in medical distress.

Previously: Onsite in-terminal BC Ambulance Service staff from 6:30 a.m. to 5:30 p.m.; Airport Authority

Emergency Response Specialists (not always in terminal) respond to Code 3 medical calls.Future Safety and Security Initiatives33. Emergency Medical Responder

(EMR) level training for Airport Authority Emergency Response Specialists (currently certified as First Responders, Level 3) (year-end 2008).

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Airport Customer Care staff will have a mobile communication device pre-programmed to connect with Airport Operations, 9-1-1 Emergency Services and the 24-hour Language Line.

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� • D E C E M B E R 2 0 0 7

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Last month, at the British Columbia Aviation Council’s 2007 Silver Wing Awards, Larry Berg, Vancouver Airport Authority president and CEO (right), was awarded the Robert S. Day Trophy in recognition of outstanding contribution and leadership for the promotion and devel-opment of aviation in British Columbia by Ken McNicol, BCAC’s board chair. Photo: Jim Jorgenson

Airport Authority CEO Receives Aviation Award

Earlier this month, Air Canada Jazz flight AC8226 marked the launch of the only daily, non-

stop service between Yellowknife

and Vancouver. Air Canada Jazz now operates seasonal daily flights from the diamond capital of North America to Air Canada’s Asia gate-

way hub with 50-seat, made-in-Canada Bombardier CRJ aircraft.

“We are delighted to introduce our newest flight linking the vibrant and growing economy of Canada’s north to Air Canada’s extensive network at Vancouver,” said Daniel Shurz, vice-president, net-work planning. “The Yellowknife to Vancouver daily flights comple-ment our daily services from our most northern Canadian destina-tion to Edmonton and Calgary.”

Flights depart Yellowknife at 9:05 a.m. and arrive in Vancouver at 10:40 a.m.

Return flights depart Vancouver at 12:30 p.m. and arrive in Yellowknife at 4 p.m.

The flights, which will operated until April 4, 2008, have been timed to offer convenient connections to and from Air Canada’s entire Asia network and points within British Columbia.

Air Canada Jazz Inaugurates Seasonal Non-Stop Yellowknife Service

D E C E M B E R 2 0 0 7 • �

PURCHASING, REFINANCING, INVESTMENT & VACATION PROPERTIES

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‘Queen Victoria’ Newest Cunard Ocean Liner

(Left to right) Carol Marlow, Cunard Line president; HRH The Prince of Wales; HRH The Duchess of Cornwall. Their Royal Highnesses on stage were senior officers and crew members.

Continuing a royal tradition, HRH The Duchess of Cornwall offi-cially named Cunard Line’s new-

est ocean liner, Queen Victoria, dur-ing a colourful and regal ceremony earlier this month in front of a VIP audience of more than 2,000 guests, celebrities and dignitaries.

A milestone in Cunard and British maritime history, the occasion marked the continuation of a long tradition of senior Royals naming Cunard liners.

“Every one of our Cunard Queens has been named by a member of the Royal Family and we are delighted that Queen Victoria follows in this regal tradition,” said Carol Marlow, president and managing director of Cunard Line.

With the launch of Queen Victoria, three ‘Queens’ now sail together under the Cunard banner—Queen Mary 2, Queen Elizabeth 2 and Queen Victoria.

Queen Victoria Ship FactsBuilder: Fincantieri Cantieri Navali SpA (Marghere Shipyard near Venice)

This is the first Cunard Line ship built by Fincantieri, one of the most technically advanced shipbuilders in the world that has built more than 7,000 vessels.

Facts and FiguresGuest Accommodation: 990 stateroomsGross Tonnage: 90,000 tonsLength: 294 metresWidth: 32.3 metresHeight: 54.5 metresGuest Capacity: 2,000Guest Decks: 12More interesting facts86 per cent of staterooms are outside71 per cent of staterooms feature balconies.

WestJet has recorded a November 2007 load fac-tor of 75.6 per cent, 2.2 percentage points higher than in November 2006. This increase in load

factor accompanied a capacity increase of 14.8 per cent and growth in RPMs (revenue passenger miles) of 18.3 per cent.

“The economy, our continually improving sched-ule and our exceptional guest experience, delivered by our great WestJetters, continues to drive our traf-fic results,” said Sean Durfy, WestJet president and

CEO. “We are pleased with our strong load factor during this shoulder period. Every month, our brand continues to strengthen and gain wider-spread accep-tance across Canada.

“[This month] we will begin service into our new-est destinations of Montego Bay, Puerto Plata, Punta Cana, St. Lucia, Cabo San Lucas and Mazatlan. This adds further growth potential for both WestJet and WestJet Vacations.”

WestJet Reports Record November Load Factor

� • D E C E M B E R 2 0 0 7

Air Canada has signed a 10-year lease for one new Boeing 777-300ER from International Lease

Finance Corporation (ILFC) to con-tinue its wide-body fleet renewal and modernization program.Air Canada will take delivery of the leased aircraft in April 2009, bringing to 18 the total number of Boeing 777s entering the fleet. The transaction is part of an ongoing

fleet renewal program that will give Air Canada one of the most modern and comfortable aircraft fleets in the world and provide savings on fuel, expanded range capabilities and other efficiencies.Air Canada has concluded agreements with Boeing for the acquisition of up to 34 Boeing 777s and up to 60 Boeing 787 Dreamliners. The agreements

include firm orders for 16 Boeing 777s, plus purchase rights for 18 more. The agreements also include firm orders for 37 Boeing 787 Dreamliners, plus options for an additional 23 aircraft. In addition, Air Canada previously entered into a lease with ILFC for the lease of one Boeing 777 aircraft.To date, Air Canada has taken

delivery of five 777-300ER aircraft and two 777-200LR aircraft, and is the first North American carrier

to operate these aircraft types. Air Canada’s first 787 is scheduled for delivery in 2010.

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A HolidAy CelebrAtion At yVr

Thirty elementary school classes from Greater Vancouver have put their artistic talents to work – now you are the judge! Christmas trees are on display in the International Terminal.

Vote for your favourite Christmas tree by donation. All proceeds benefit the CKNW Orphans’ Fund.

Ballot forms are available underneath each tree and at the Customer Information Counters.

All ballot forms are entered in a draw to win a $250 YVR Shopping Gift Certificate.

Limit one entry per person. Contest ends January 4, 2008.

A SpeCIAL ThANK-YOu TO OuR ChRISTmAS TRee & pRIze SpONSORS

m 7-eleven Canada Inc.m A.A. Advertisingm Airport Fabricare Cleanersm Aldeasam Big Bold Beautiful

Banner Co.m Brama Leather products

Inc.

m Concord Securitym Data Group of Companiesm Fairmont Vancouver

Airport m hanami Japanese

Restaurantm hangar 18 Creative Groupm hDS Retailm hmShostm hudson Groupm ICe Currency Servicesm Imperial paving Ltd.m Kasian Architecture

Interior Design and planning Ltd.

m KOhO Restaurant & Barm macDonald Dettwiler and

Associates Ltd.m marquisem mCW Consultants Ltd.m metropolitan Fine printersm Newconcept Industries Ltd.m Optinetm plaza premium Loungem Scholastic Canadam Scotia Bank Theatre

Vancouverm SNIm Stantec Architecture Ltd.m Staplesm Towers perrin Inc.m Turn-Key Constructionm urban Impact Recycling

Ltd.m Vancouver Airport

Authoritym Vancouver port Authoritym Watermaniam Young electric Ltd.

Air Canada Leases Additional Boeing 777-300ER

hours northbound, shaves more than three hours off the current one-stop routing via Honolulu.

Air Canada flight AC033 will depart Vancouver at 11:45 p.m., arriving in Sydney 9:50 a.m. two days later due to time zone differences.

Effective December 16, 2007, AC034 will depart Sydney 11:35 a.m., arriving in Vancouver the same day at 6:40 a.m. Air Canada’s Star Alliance partner, Air New Zealand, will codeshare on this service.

Air Canada’s 777-300ER air-

craft are configured to provide a choice of 42 Executive First Suites and 307 seats in Economy Class and the new 777-200LR that will be operated on the Sydney route from February 1, 2008 will be configured with 42 Executive First Suites and 228 seats in Economy Class.

Customers will enjoy in-flight amenities on all of its new 777 air-craft, creating a consistent fleet-wide in-flight product, in conjunc-tion with the carrier’s major refur-bishment program of its existing fleet now underway.

Direct Service from page 1

Air Canada is the first North American operator of the next-generation Boeing 777-300ER aircraft.

Did YouKnow?

YVR’s maintenance crew maintains 17 generators capable of producing 14, 330 kilowatts – that’s enough electricity to power 8,500 homes, 16 sewer stations, three runways and 4,000 taxiway lights.

D E C E M B E R 2 0 0 7 • �

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10 • D E C E M B E R 2 0 0 7

According to a recent study on sustainable tourism conducted by market and opinion research

firm TNS Canadian Facts, nearly two-thirds of Canadian travellers said they are concerned about global warming, the loss of natural habitats and eco-systems, and the use of child labour in developing countries.

“During the last decade, the sus-tainability of tourism has become an area of concern for governments, non-profit organizations and tourism businesses worldwide,’’ said Marina Gilson, a travel and tourism analyst at TNS Canadian Facts. “However, for significant investments in sus-tainability initiatives to occur, the perspectives of travellers on this issue must be considered. Do con-sumers understand the concept and are they willing to take action?”

According to the study, the con-cept of sustainable tourism is not well understood among consumers. Only eight per cent of Canadian trav-ellers surveyed claim to be “very” or “fairly familiar” with it.

By contrast, one-quarter say they are “very” or “fairly familiar” with adventure tourism.

When they are given a defini-tion (tourism that respects the local environment, culture, people and economy), the sustainable tourism concept does generate a positive reaction among consumers, with eight in 10 Canadian travellers (83 per cent) agreeing that sustain-able tourism practices would have a positive effect on the world’s future.

One-third of the more than 1,000 survey respondents said that they would switch from a preferred holi-day destination to another that sup-ported sustainable tourism, while four in 10 would try to find and use a travel agency that adheres to environmentally sensitive guidelines. And more than one-quarter (28 per cent) said they would pay a pre-mium for an ethical and sustainable holiday.

The TNS study also illustrated that Canadian travellers believe that multiple stakeholders share the responsibility for activating demand for sustainable tourism.

Three-quarters believe that mass media and businesses that market and sell tourism should ensure that information and sustainable choices are made available to travellers.

Fewer travellers (64 per cent) believe that the travelling public must take responsibility for planning their trips with sustainability in mind.

“It is interesting to see how we as consumers shift the responsibil-ity to others, even though we plan our vacations,” observed Gilson. “Arguably, engaging consumers and making environmentally friendly choices readily available to the pub-lic will raise the profile of the sus-tainability concept.”

The nationally representative Internet survey of 1,079 online Canadian travellers/intenders 18 years and older was conducted between July 18 and 22, 2007. Respondents were randomly selected from the TNS Canadian Facts Internet access panel comprising 100,000 Canadian adults.

Canadians Express Willingness To Change Travel Behaviours To Meet Environmental Concerns

Money might not buy hap-piness, but the strongest Canadian dollar in years

may allow Canadians to get pretty close. After years of gracious-ly hosting Washington visitors, Canadians can affordably enjoy all the state has to offer through Boxing Day and beyond.

With Canadian currency at

parity with the U.S. dollar for the first time in a generation, the Washington State Office of Tourism is encouraging its neigh-bours to the north to fly down and take advantage of incredible shop-ping and culinary experiences, cultural and heritage adventures, and the state’s unparalleled attrac-tions and events.

Washington State Invites Canadiansto ‘Go Loonie’ With Their Strong DollarsThis holiday Season

Topics include: Complying with MSI 28, FADEC, Troubleshooting, Pneumatics, Employee/Employer Issues, Balancing Flight Controls, Lycoming Update, Rolls Royce 250 Series Engines, Composites, Dangerous Goods and the AME, The Future of CAR STD 566—Your AME License—Your Profession, Oil Analysis, Human Factors, Fuel Systems.

neW pRoducTs & seRVices Trade Show Exhibitors provide the opportunity to keep current with the newest services and products and meet the suppliers and vendors.

Socialize with your friends and colleagues and join in the special entertainment.

locaTion: River Rock Casino, 8811 River Road, Richmond BC V6X 3P8

Please visit our Website www.pamea.com for further details and to register for this event.

PAMEA Symposium & Trade ShowJanuary 28-30, 2008

The aviation industry is invited to the PAMEA (Pacific AME Association) 2008 Aircraft Maintenance Symposium & Trade Show.

Don’t miss this opportunity to keep current by attending seminars covering regulatory and technical topics and to see the latest products and services available.

Seminars will provide attendees with interesting and valuable information covering topics required by everyone involved in the aircraft maintenance profession.

(604) 279-95791-866-37-PAMEA (72632)Fax: (604) 279-9566

D E C E M B E R 2 0 0 7 • 11

HONDARIZEfor WINTER

TRAVEL TALK

By now, most Canadians have already made their travel plans for the hectic holiday season. But,

no matter how organized the plans, most Canadians have not prepared for the frustrations they may face getting to their holiday destination.

According to a recent Air Travel Tolerance poll conducted by Canadian travel Website, Travelocity.ca, 97.5 percent of Canadians say that they expect to sometimes or always expe-rience travel delays, either at the gate, on the tarmac, or in the air. Naturally, when people are faced with unforeseen travel delays, tem-pers fray and emotions can erupt. The bad news, according to the poll findings, is that Canadian travellers in this heightened-security world are not getting any more patient when it comes to handling such situations. Thirty nine per cent of respondents believe that their travelling cohorts are less polite than in years past.

“Travelling doesn’t always bring out the best in people,” said Travelocity’s Jennifer Gaines. “Everyone has their own idea of what constitutes rude behaviour and not all Canadians will be thrilled by their fellow travellers. It’s important to prepare for crowds and delays, and keep your cool if things go wrong.”

Chatty neighbours and a less-than-cordial flight crew are the big-gest annoyances for travellers, with 44 per cent indicating that these factors would make for an unpleasant

flight experience.It seems that Canadian travellers

are more annoyed by behaviour than by environmental factors. Dirty or malfunctioning bathrooms (16 per cent), poor air circulation (15 per cent) and not getting a preferred seat-ing assignment (12 per cent) were all deemed less bothersome for travel-lers.

Although many complain out-wardly about the lack of food on flights, only five per cent flagged this as the most annoying element when flying.

When the Travelocity poll dug a little deeper, Canadians divulged the specific air travel behaviours that they find to be rude:• Kicking the back of the seat—98

per cent• Loud talking or swearing—97 per

cent• Excessively loud music or mov-

ies—91 per cent• Another passenger hogging the

armrest—86 per cent• Reclining the seat all the way

back—73 per cent• Taking off shoes—19 per cent.

The poll showed that what is clas-sified as rude or unacceptable behav-ior differs between some groups. For example, while crying or uncon-trolled children bothered 17 per cent of passengers with children of their own, 30 per cent of those without little ones of their own found the behaviour to be “very rude.”

The Travelocity ‘Roaming Gnome’ mascot is featured in a series of humourous ad campaigns that feature solutions to travel difficulties.

Poll Reveals Top Travel Behaviours That Irritate Canadians

According to a 2008 Business Travel Outlook survey, Canadian companies will increase their

travel spends by 4.2 per cent next year, while placing greater empha-sis on green programs and express-ing a stronger interest in the video options of demand management. The Association of Corporate Travel Executives (ACTE) and the Conference Board of Canada (CBOC) produced the survey in a joint collaboration.

The top three reasons cited for higher travel spending were a greater number of international trips to desti-nations other than the United States, rising travel prices, and growth in domestic travel.

Based on survey responses from 43 major Canadian companies, the report predicted travel managers would face tougher negotiations in 2008 over higher hotel rooms and, to a lesser extent, rental car rates. Corporate airfares for domestic travel and transborder travel to the United States are each expected to edge up by an average of 1.2 per cent over 2007. International airfares are expected to climb slightly higher (1.6 per cent).

The survey also revealed the growing influence of corporate social responsibility and environmental issues in shaping corporate travel policies. Nearly all the companies interviewed for the report said their

organization had embraced corporate social responsibility as a corporate goal.

The idea of using video telecon-ferencing as a travel alternative is also gaining traction in Canada. The motivating factors driving this con-cept are savings, better technology, and a higher quality of life from the increase in personal time not spent travelling.

The study did confirm that the majority of Canadian organizations continue to recognize the critical role of face-to-face meetings in the way they conduct their business.

The alliance between Association of Corporate Travel Executives and the Conference Board of Canada will include making reports of this type an annual event.

Survey Predicts Increased Company Travel Spending For 2008

DEADLINEHELP

WANTED &CLASSIFIEDSDecember 31. For January 2008

SkyTalk Issue.

Starting this month, Qantas Airways is once again providing peak period seasonal flights at record

low prices between Vancouver and San Francisco. The non-stop service operates each Wednesday, Friday and Sunday between December 16, 2007 and January 27, 2008.

One-way coach fares start at $147, excluding taxes, fees and restrictions, and round-trip fares begin at $294 for flights between these two popular North American cities during the busy holiday season.

QF Flight 73 departs San Francisco at 12:05 p.m. and arrives in Vancouver at 2:25 p.m., on Wednesday, Friday and Sunday.

QF Flight 74 departs Vancouver at 6:05 p.m. arriving in San Francisco at 8:30 p.m. during this period.

Adding more than 1,000 seats weekly, both flights offer conve-nience and flexibility on three-class Boeing 747-400 aircraft.

Vancouver passengers bound for Australia can take advantage of same-plane service onward to Sydney, Australia, via the San Francisco gateway.

Like all Qantas Airways transpa-cific flights, the seasonal non-stop flights include complimentary meals, bar service and in-flight entertain-ment featuring personal seat-back TV screens in all classes with more than 400 choices on demand.

For detailed flight schedules and availability, travellers may contact a travel professional, Qantas Airways reservations at (800) 227-4609, or visit the Website at qantas.com/us.

Just in time for the holidays, Best Western International and MBNA Canada Bank have launched a co-

branded Best Western Platinum Plus MasterCard, which earns cardholders

and Gold Crown Club International (GCCI) frequent travel rewards pro-gram members points for everyday purchases such as dining, shopping and staying at any of the 4,200 Best

Western properties worldwide.Best Western hotels in Canada also offer consumers the choice of applying for their Best Western credit card from the comfort of their hotel room via Internet, phone or mail.The Best Western Platinum Plus MasterCard is designed to accelerate the points-earning process for GCCI members. Cardholders will receive 1.5 GCCI points for dollar in net retail purchases made with the card. Fifty GCCI points will be accumulated for every cash advance, balance transfer and access cheque in the amount of $50 or more. In addition, new card members will receive a welcome bonus of 5,000 GCCI points upon their first purchase.

“Best Western continues to explore ways to enhance the GCCI program for our eight million worldwide members,” said Dorothy Dowling, senior vice president of marketing and sales for Best Western International. “Our partnership with MBNA is a perfect example of our goal to make earning a free night’s stay easier than ever.”The Best Western Platinum Plus MasterCard offers a 24-hour customer service line where customers can check their point balance. Customers also have access to their point balance and card options online. Applications for the new Best Western Platinum Plus MasterCard are available online at http://www.mbna.ca/travel_cardList.html.

PUB & RESTAURANT

NEW YEAR’S EVE BASHSTARTERS: Brandied Lobster Bisque or Warm Roasted Hazelnut Crusted Goat Cheese or Shrimp Cocktail

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12 • D E C E M B E R 2 0 0 7

BC Beer and Wine • Live Jazz on Thursdays. Two patios overlooking majestic Fraser River.Set 3-Course Meal, Wednesday – Saturday: $38.00.

Free organic coFFee with the purchase of pastry from our bakery.

Reflections Gastronomie is a European style organic restaurant

featuring organic and ethically grown

BC foods.

Open Tue – SunBreakfast Lunch Dinner: 9 am – 10 pm140-3900 Bayview St. Richmond (Steveston), B.C.email: info@reflectionsgastronomie.com

Airport Employees receive a 10% Discount at our restaurant. 604-241-3005

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a Quiet Place......for quiet reflection, prayer,

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Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com

Best Western And MBNA Launch Platinum Plus MasterCardCardholders to enjoy exclusive rewards and benefits

Qantas Offers Seasonal Service Between Vancouver and San Francisco

Qantas Boeing 747-400 aircraft with undercar-riage retracting takes off.

This month, WestJet will begin a new seasonal non-stop route from Vancouver to Cabo San Lucas,

Mexico. Located at the southern tip of

the Baja California peninsula in the municipality of Los Cabos, Cabos San Lucas, popularly known as Cabo, is quickly becoming a high-end holi-day destination with a number of resorts and timeshare clubs appearing along the coast between San Lucas and San José del Cabo.

WestJet’s new Saturday service will begin on December 22, depart-ing Vancouver on WS1190 at 11 a.m., arriving in Cabo San Lucas at 4:28 p.m.

Flight WS1191 will depart Cabo San Lucas at 5:20 p.m., arriving in Vancouver at 8:55 p.m.

“International sun destinations are a big part of our planned growth for both WestJet and WestJet Vacations,”

said Bob Cummings, WestJet execu-tive vice-president, guest experience and marketing. “With the addition of Cabo San Lucas, we are continuing our commitment to fly our guests where they want to go, when they want to get there.”

For more information about WestJet’s transborder schedule, visit www.westjet.com.

D E C E M B E R 2 0 0 7 • 1�

OCTOBER 20088 Days, 7 Nights, 30+ Cars

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Join the Western Driver Magazine hosted tour of 30+ classic cars on a spectacular 1,000-mile tour of British Columbia’s

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EntEr to Win at participating SponSorS’ LocationS

STARTING MARCH 1, 2008 – Fill out an entry form inside SkyTalk Newspaper or visit participating sponsors’ locations or the Customer Information Counters to pick up an entry form. Vancouver International Airport has over 160 shops, services and restaurants. All you have to do is vote for your favourite YVR Merchant and you could be a winner!

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WestJet Offers NewCabo San Lucas Service

The warm waters at Cabo San Lucas, the beauty of its beaches and the abundance of sport fish has made Cabo one of the most popular tourist areas in Mexico.

With roots tracing back to 1960, the Paradies company is viewed as

a pioneer in airport con-cessions, operating retail shops in 63 airports across Canada and the United States.

Each year, Paradies holds an annual two-day vendor show and manage-ment seminar at which a myriad of awards are handed out to company employees, including the grand prize of a Lexus for manager of the year.

The criteria to win awards are steep and the process competitive. Because of the num-ber of airport locations, locations are categorized into four divisions, with each representing airports with a similar enplanement ratio.

At this year’s 29th event, the Paradies Shops at YVR, under the leadership of general manager Teressa Elsasser, took home four awards in their division:• Nuts and Bolts—How well the loca-

tion faired during a construction phase. The YVR location offered first class customer service and exceeded sales’ expectations during a less-than-ideal time.

• Public Relations—The process of building relationships with all the company’s business partners, from airport staff and airline crew, to the travelling public.

• Best Visual Presentation—How the stores look, creating destination appeal and sense of place for the travelling public.

• Best News Operator—Pacific Coast

News was Paradies first foray into news in Canada. The YVR location is exceeding expectations, generat-ing revenue of almost $2-million a year. The store was considered visually stunning visually and Elsasser and her team were praised for developing the company’s Canadian news operation.

“We’re very proud of Teresa and her staff, and her leadership abil-ity and the commitment of her team has made Vancouver one of our top locations,” said Bobbi Passvanti, managing director, marketing and communications Paradies Shops. “Truly, this is a stellar accomplish-ment and makes our Vancouver loca-tion a shining example to which other locations should aspire.”

Paradies Shops at YVR are PGA Tour Shop, Mountain Style Shop, Tundra and Pacific Coast News.

Paradies Shops Win Awards

Teressa Elsasser (far right) general manager Paradies Shops at YVR, with staff at the Pacific Coast News store.

LOOKING TO START A CAREER IN THE AVIATION

INDUSTRY?

Servisair, a Global Airline Service Provider is currently

accepting applications for part time positions with potential full time opportunities at the

Vancouver Int’l Airport

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PRIVILEGES

Opportunities for advancement. Must hold a valid BC DL,

Canadian Citizen or landed immigrant, 18 years of age and

the ability to lift 32KGS.

Please fax résumé to 604-303-3730 or email to:

yvr.hr@am.servisair.com

B & B ACCOMMODATION

Chestnut Tree Bed & BreakfastComfortable accommodation,

with special discounts for

airline personnel. Five minutes

from airport, in Richmond.

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Phone Penny or Ross 

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E-mail: chestnuttree@shaw.ca

Web site: www.bbcanada.

com/2011.html

• C O N S u M E R • C O M M E R C I A L •

CLAssifiEd• C O N S u M E R • C O M M E R C I A L •

CLAssifiEd4 9 , 0 0 0 R E A D E R S E V E R Y M O N T H • $ 1 7 . 5 0 p e r c o l i n c h • Tel: 604 736-6754 • Fax: 604 736-6750 • E-mail: jstewart@westerndriver.com

EMPLOYMENT OPPORTuNITIES AVIATION TRAINING

START IN ThE RIghT PLACE.Providing uniformed security officers since 1974.

Securiguard is the largest, privately owned security firm in B.C.

Securiguard is seeking applicants for security positions at the Access Control Points in the Vancouver Airport.

Applicants must have previously held a full YVR Restricted Area Pass.

Security (BST) training will be provided to suitable applicants.

Apply with your résumé via e-mail to:jobs@securiguard.com

or by fax to:(604) 685-0013

No phone calls please.www.securiguard.com

The Green CottageA SEASIDE PARADISE

Truly tranquil experience. Stunning, panoram-ic view. Convenient location, minutes from

downtown Sechelt!www.green-cottage.ca

vOne-of-a-kind accommodation: 1,200-sq.-ft., fully furnished, 2 queen-size bedrooms, fully equipped kitchen, TV, DVD, CD Player & Gas

Fireplace. Front porch & back deck.v

Boating, scuba diving, snorkeling, swimming, sea & wildlife watching, boardwalk/seawall, fishing, kayaking, canoeing, biking, horseback riding, dining out.

Tel: 604.318.9727 • Pgr: 604.601.8776reservations@green-cottage.ca.

COTTAGE RENTAL

EMPLOYMENT OPPORTuNITIESEMPLOYMENT OPPORTuNITIES

EMPLOYMENT OPPORTuNITIES

RELAXINGBODYMASSAGESPECIAL35 Minutes - $25.0045 Minutes - $40.0060 Minutes - $50.00

(you’ll enjoy it!) Non-sexual

Waxing from $5.00 and upDeep pore cleaning facial - $29.95/60 mins.

Relaxing Facial - $29.00/60 mins.(Gift Certificates Available)

Tel. 604.261.4878 Open 7 days a week: 10 AM – 8 PM

For cleaner skin and healthier life… Hot Spring Day Spa

8554 Granville St. – 2 min from airport Between W. 69th & 70th Ave. Park in front or at the back

hEALTh & BEAuTY

1� • D E C E M B E R 2 0 0 7

Help WantedFull & Part-Time Positions Available

Apply in store

Are you looking for a new career or part-time employment opportunity working with

other aviation-minded people?

Aviation World is currently seeking enthu-siastic, customer-focused individuals for

positions in our YVR store!

Bring a résumé to the store and ask to speak to Gary!

Aviation WorldBooks, hobbies & pilot supplies

105-6080 Russ Baker Way(next to McDonald’s)

Richmond, B.C.Phone 604.718.7400

www.aviationworld.net

we’rehere for you!

a Quiet Place......for quiet reflection, prayer,

meditation...to relax, listen to music, eat

your lunch, read a book.a Safe Place...

VancouVer airport

chaplaincy

Please visit us on International Arrivals Level 1, or contact us by phone: (604) 303-3010 or email: daggett@canada.com

Business Development ManagerThE COMPANY:

Linehaul Express is the General Sales Agent for Cathay

Pacific’s Wholesale Courier Product worldwide (www.

linexsolutions.com). The Company has an opening for

a Business Development Manager in Vancouver with

the focus of the position being to increase value-added

products on Cathay Pacific’s network.

BuSINESS DEVELOPMENT ROLE:

Marketing and sales of Cathay Pacific’s Courier

product.

Marketing and sales of Linex’s import and export

delivered courier and cargo products.

Marketing and sales of RPX’s premium end products

in, to and from Canada.

REquIREMENTS:

Revenue-focused individual with a motivation to

succeed.

At least three years in a courier/cargo industry

preferably in sales or operations.

Candidate will have good organisational skills with

experience in spreadsheets, sales and marketing.

Email your résumé to peggy.yu@linexsolutions.com

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Six years after Canada 3000 Holidays ceased operating due to bankruptcy, approximately

$758,000 being held for refund to ticket holders who did not get their vacations remains unclaimed, accord-ing to PricewaterhouseCoopers, Inc. (PwC), the court-appointed Judicial Trustee for Canada 3000 Holidays. These funds are held in trust by PwC for distribution to legitimate claims holders of Canada 3000 Holidays, also known as C3 Aventure Limitee/C3 Leisure Limited. The funds are not available to claims against other entities that were part of the bankrupt Canada 3000 group.

Ticket holders with legitimate claims for a refund from Canada 3000 Holidays were issued a claim reference code that begins

with the letter “V”. Refund claims against other

Canada 3000 entities were given ref-erence codes beginning with differ-ent letters.

PwC has successfully processed about 40,000 refunds to customers of the former Canada 3000 Holidays since November 2001, refunding 100 cents on the dollar.

According to PwC, mail and cheques to approximately 2,700 legit-imate claimants have been returned as undeliverable.

The list of people with unsettled claims is posted to PwC’s Website at www.pwc.com/brs-canada3000. People on this list are urged to con-tact the Canada 3000 Holidays Claim Centre toll-free number at: 1 (888) 689-8233.

A mixed livery was used to recognize the merger between Royal Airlines and Canada 3000 in the 1990s.

D E C E M B E R 2 0 0 7 • 1�

an intriguing little innwith a Ton of personality

• Complimentary wireless high-speed internet access

• Complimentary airport shuttle service• Restaurant & Pub on site• Conference & meeting facilities• Pet friendly guestrooms• Newly renovated and 100% smoking free• Exit 39 off Highway 99 N. / Exit 39A off

Highway 99 S.

Best Western abercorn inn9260 Bridgeport Rd.,m Richmond, BC V6X 1S1

Reservations: 604 270 7576www.abercorn-inn.com

reservations@abercorn-inn.com

Upcoming EVENTS

January 28-30, 20082008 Aircraft Maintenance Symposium and Trade Fair

Back to Basics/Forward to the FuturePresented by the Pacific Aircraft Maintenance Engineers AssociationRiver Rock Casino Resort, 8811 River Road, Richmond, BCSeminars will provide attendees with interesting and valuable information covering topics required by everyone involved in the aircraft maintenance profession.

Topics include:Complying with MSI 28, FADEC, Troubleshooting, Pneumatics, Employee/Employer Issues, Balancing Flight Controls, Lycoming Update, Rolls Royce 250 Series Engines, Composites, Dangerous Goods and the AME, The Future of CAR STD 566—Your AME License—Your Profession, Oil Analysis, Human Factors, Fuel Systems.For more information, call (604) 279-9579; email PAMEA@telus.net

Canada 3000 holidays Bankruptcy update

CHRYSLER • DODGE • JEEP 1-866-385-3307450 SE Marine Drive, Vancouver

www.marinechrysler.com*All payments based on 8.89% APR, include all fees & taxes. *84-month amortization. **Purchase finance or lease price includes ‘3 for free’ alternative.

TO COMPETE WITH THE U.S.

WE DELivER tHE mOSt CHRYSLER, DODGE, JEEPS in B.C.

’08 Grand CHErOkEE dIESEl lTd**Loaded! • MSRP $57,995

Marine Price $49,865 #6280295

’08 TOWn & COUnTry**Brand New! • MSRP $37,670

Marine Price: $33,982 #7083180

’07 CHrySlEr 300**Brand New! Alloys • MSRP $33,160

Marine Price $24,976 #3775686

’07 raM 1500 Q/C 4x4**Loaded! • MSRP $43,935

Marine Price $31,965 #5870954

’07 JEEP COMPaSS**Brand New • MSRP $24,050

Marine Price $21,987 #6577383

’07 JEEP PaTrIOT lIMITEdNew Leather Sunroof!

Marine Price $26,988 #BA5696

’07 CHrySlEr PaCIfICa*

Marine Price $26,988$231/pymt $0 Down #BA5622

2008 raM 3500 Q/C4x4 SlT dIESElBrand New • MSRP $55,860

Marine Price $45,968

VehiCLe MSRP A/C MARiNe PRiCe

2008 Liberty Sport. . . . . . . . . . . . . . . . . . . . . . . . . . . . $30,240 . . . . . . . . . . . $24,128*2008 Ram 1500 Q/C 4x4 . . . . . . . . . . . . . . . . . . . . . . . $41,575 . . . . . . . . . . . $30,486*2008 Grand Cherokee Diesel Limited . . . . . . . . . . . . $57,995 . . . . . . . . . . . . . $45,0402008 300C w/navigation, roof . . . . . . . . . . . . . . . . . . $51,190 . . . . . . . . . . . . . $39,0392008 Sebring Convertible . . . . . . . . . . . . . . . . . . . . . $36,9 50 . . . . . . . . . . . . . $28,9902008 Charger w/chrome whls . . . . . . . . . . . . . . . . . . $35,345 . . . . . . . . . . . . . $26,141

AirCAnAdA

EmployEEs

’07 Grand Caravan* DVD

Marine Price $19,988$172/pymt $0 Down #BA5660

’07 dOdGE MaGnUM*

Marine Price $19,988$172/pymt $0 Down #BA5658

’07 JEEP lIbErTy*

Marine Price $23,988$205/pymt $0 Down #BA5661

’07 dOdGE CalIbEr r/T aWd*

Marine Price $23,988$205/pymt $0 Down #BA5684

’07 dOdGE dakOTa Q/C 4x4**Brand New! • MSRP $36,665

Marine Price $29,886 See more at: marinechrysler.com

’06 Chrysler 300 .............................. $19,988 04 Dakota Q/C 4x4 ............................ $21,988’05 Jeep Liberty .............................. $25,988 ’01 Durango SLT ............................... $15,988’04 SX ............................................... $8,988 ’04 Dodge Caravan ........................... $12,988’04 Pacifica AWD ............................. $22,988 ’03 Dodge Ram 1500......................... $17,988

These prices giveLow,Low PaymentsAll Trades Wanted!

OPENMon-Thur 9-8

Fri 9-6 • Sat 9-6Sun 11-5

10 MiNuTeS fRoM The AiRPoRT

LESS than PERFECT CREDIT is OK!