2006 2006 QL- LAW 9000QL- LAW 9000

SURVEY REPORTSURVEY REPORT

LAW 9000LAW 9000

Background

SAI Global

Statistics

QL BoardQL Board

Role

Liaison with SAI

Feedback

www.ql.org.au

Purpose of SurveyPurpose of Survey

Better understand concerns

Identify opportunities for improved service

Survey ProcessSurvey Process

Sub committee

Questionnaire

21 firms

Report of Results

Survey Results Survey Results

Predominant themes

Recommendation

A FEW concerns …A FEW concerns …

ISO 9001 jargon

Frequency of audits

Price

JargonJargon

LAW 9000:

ISO 9001

Copyright

Handbook

Frequency of SAI AuditsFrequency of SAI Audits Guidelines

Briefing new auditors

Consider process

Document control

systems -time consuming

PricePrice

Cost of implementation

“Value for money”

Valuable Investment …Valuable Investment …

“Yes”

Hidden benefits…

BenefitsBenefits

Uniformity Systems Review Responsibility Addressing Risks Organisational

excellence Acknowledgement

Effectiveness of LAW 9000 …Effectiveness of LAW 9000 …

“Very Effective”

Good vehicle

Standard easy to administer

LAW 9000 means …LAW 9000 means …

To staff

To clients

ImplementingImplementing

Language Schedule Precedents Visits User groups Gap Analysis Consultant Allocate resources

Getting the most out of it …Getting the most out of it …

Inclusion Partner “Buy in” Sharing knowledge Audit Marketing Blame process on

“LAW 9000”

Amendments to LAW 9000Amendments to LAW 9000 Internal audits

Detailed recommendations from auditors

Auditing process shortened/ streamlined

Implementation Plan

Inspections of certified firmsInspections of certified firms

Suggestion

Practice

NetworkingNetworking

QL facilitate networking

Proposal

Issues

Question TimeQuestion Time

Where to now?Where to now?

Thank you to Thank you to the the QL Board SubcommitteeQL Board Subcommittee

for the QL Surveyfor the QL SurveyPatrick Fair from Patrick Fair from

Baker and McKenzieBaker and McKenzie for providing the location for providing the location

and Andrea Foot from and Andrea Foot from Axxia SystemsAxxia Systems www.axxi.com.auwww.axxi.com.au

for sponsoring this eveningfor sponsoring this evening