201415

ANNUAL REPORT

Collaboration at the heart of the good things in life.

Title

A Message from the President and the Executive Director

Our Service Mandates

2014-2017 Strategic Plan Highlights

Financial Data

Our Related Agencies

A welcoming community where every vulnerable person thrives and benefits from the good things in life.

To be of service to vulnerable persons in Prescott-Russell by supporting them in their families and by facilitating their integration in the community.

Commitment

Care

Professionalism

Competence

Interpersonal skills

Vision Mission

Our Organizational Values

Valoris FoundationGroupe ConvexValor Institute/Solution-s

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5

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In this Edition

TitleA Message from the President and the Executive Director

Valoris’ executive team has undergone a number of changes over the last year since the new Executive Director took over on August 1, 2014. This also marked the start of a new three-year (2014-2017) strategic plan. The priorities under this plan included three components: our organizational nature, our services to the public, and our community presence and engagement. These priorities aim to address our mission, which is to be of service to vulnerable persons in Prescott-Russell by supporting them in their families and by facilitating their integration in the community.

This strategic plan constitutes the canvas of organizational activities, and is part of a continuing process of improvement in which specific indicators have been identified to enable us to track our progress. It is the product of a participatory process that engaged all employees and members of the Board of Directors. We regularly seek everyone’s involvement to help us measure our results and adjust our approach, as required. We also plan an annual event with employees to review our achievements.

We are very proud of this plan. It focuses on the importance of teamwork, and calls for input from everyone who works at Valoris. For several years, our organization has been committed to developing a culture of feedback from various sources including

our clients, employees and partners, all with the aim of refining our service offer.

Because of the internal organizational changes and demands from different ministries prompted by parallel changes, Valoris is constantly evolving. The designation of Valoris as the lead agency for mental health services for Prescott-Russell, Ontario’s Special Needs Strategy, and the adult developmental services initiatives led to changes in the delivery of certain services.

In order to properly meet the population’s growing needs, Valoris has a large team which includes: competent employees who are committed to the organization’s mission, unparalleled resource families, experienced volunteers, reliable partners, and a serious and involved Board of Directors that is focused on continuously improving the quality of services in the pursuit of our mission.

The members of the Board of Directors join management staff in thanking the entire Valoris team and its related agencies, Valor Institute/Solution-s, Valoris Foundation of Prescott-Russell and Groupe Convex, for their invaluable contributions over the past year.

Hélène FournierExecutive Director

Jean-Yves LéonardPresidentBoard of Directors

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Title

Dyane BissonnetteDirector

Rachelle LaforgeDirector

Marc-André MassieDirector

Gabrielle CadieuxDirector

Kevin McBrideDirector

Cynthia Desjardins Director

Martin HébertDirector

Georgette Patenaude Vice-President

Pierre Saumure Secretary

Louise Martin Treasurer

Michel Nault Past-President

In June 2014, with some 220 employees in attendance, we officially launched the 2014-2017 strategic plan. To show their engagement, employees signed a giant version of the strategic plan, which is now displayed in each of our service centres.

Board of Directors

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Title

0-18years

0-21years

Child Developmental Services

Child and Family Mental Health

Child Welfare

Valoris is your agency for children and youth developmental services. Our goal is to enrich and improve the quality of life and living conditions of children and young adults at risk or with developmental disabilities, so they can progress intellectually, physically and socially in cooperation with their family and service providers in their community.

Valoris is your agency for mental health services for children and families. We offer quality mental health services to enable children and their families to integrate harmoniously into society.

Valoris is your Children’s Aid Society. We protect children against neglect and abuse, further their development and help families provide life experiences and living conditions that foster their growth and that of their children.

0-18years

Our Service Mandates

18+years

Adult Developmental Services Valoris is your agency for adult developmental services. We facilitate the integration of adults who are developmentally disabled into society so they can live with pride and enjoy the benefits of the community while becoming fully involved in it. We support and help these adults and contribute to their physical, social and emotional well-being.

Family ViolenceValoris is your agency for family violence services. We offer professional and confidential interventions for victims or witnesses of violence and for violent spouses to help them better manage conflict situations and improve their relational abilities.

16+years

5

Title a multiservice agency for children, adolescents, adults and their families living throughout the United Counties of Prescott-Russell.

5 375service mandates employees

at March31

2015SERVICE

24/7

2253 3021families or individuals who received services in 2014-2015

new service requestsin 2014-2015

volunteers in2014-2015

foster familiesat March 31, 2015

423 137

residential services for 45 adults with intellectual disabilities

respite home for adults with intellectual disabilities

day centres

9 1

3

1

1

3

2

1

Communities That Careprograms

Foster Family Association

Youth Care Network

related agencies

Groupe ConvexValor Institute/Solution-sValoris Foundation

Valoris is…

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Title2014-2017 Strategic Plan Highlights

Priority 1 Promote the fulfilment of our mission while remaining consistent with and true to our approaches and intervention tools in order to offer quality services to the people in the community.

Équipe VRS Knowledge TransferFor over a year, the Équipe VRS (SRV Team) has worked relentlessly to expand upon and to better understand the concepts underlying Social Role Valorization (SRV). This team, consisting of 20 employees from different service sectors, meets once a month to develop tools and address their co-workers’ questions in order to promote the application of SRV in their everyday work.

Valoris recognizes the importance of transferring knowledge to its employees in order to innovate and improve its offer of services. In collaboration with Valor Institute, we focused a great deal on trainings relating to our insights and our intervention approaches, including Gentle Teaching, Feedback Informed Treatment and basic training about intellectual disabilities. Several methods are used to transfer knowledge: training, professional development workshops, conferences, symposiums and practical sessions.

Youth Care Network

In the fall of 2014, a new version of the Quality of Life Conditions and Experiences (QLCE) evaluation tool was released, and training was provided for employees. The manual is only available in French. Inspired by Social Role

Valorization, this tool enables workers to assess the life conditions and experiences of a person based on 12 measurements that cover: basic needs, family and friends, social contribution and participation, as well as the level of dependence on services. At March 31, 2015, 20% of our files had a QLCE evaluation.

New QLCE Launch

Training - Gentle Teaching

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At our annual employee recognition gala, awards of excellence are given to employees who, all year-long, distinguish themselves through the services they provide to clients. These model employees stand out for their exceptional professionalism, leadership, competence and ongoing commitment to our services. These individuals receive a $2,000 honourary grant, which they can use to benefit the people we serve by organizing an activity, setting up a program, or meeting a specific need. Congratulations to the 2014 awards of excellence recipients, Lyne Castonguay and Gerda Maes!

Service Centres ReorganizationIn order to enhance the quality of services provided to the population of Prescott-Russell, and to efficiently respond to all requests, we reorganized our services by dissolving one of our four service centres. In the fall, clinical employees from the Plantagenet Service Centre were transferred to Rockland, Casselman or Hawkesbury. The building in Plantagenet remains the agency’s head office, and houses the administrative staff.

Resource Families’ Recognition Banquet 2014

In March 2015, three teenagers from the Youth Care Network took part in a humanitarian trip to Nicaragua. During their visit, they built a seven-storey elementary school without using any power tools. This rewarding experience had a very positive impact on the participants.

FIT: A Culture of FeedbackWe continued to work assiduously on implementing the Feedback Informed Treatment (FIT) approach over the past year. Our employees recognize the benefits of receiving feedback from the people we support, and of involving them in the offer of services. A good alliance yields better results from interventions. In 2014-2015, we used the feedback approach with 66% of our families, which enabled us to better meet their needs. While there is still room for improvement, Dr. Scott Miller, founder of the International Center for Clinical Excellence, indicates that we are making good headway towards introducing a culture of feedback within our agency.

A group of adults visited Normandy in August 2014. This trip was an excellent personal growth opportunity for the participants. Everyone reported that they had a memorable trip!

We purchased a new house in Clarence-Rockland to better meet the needs of five adults and to improve their quality of life.

Priority 2 Know our clients well in order to efficiently meet their needs and facilitate their commitment to the offer of services.

Adult Developmental ServicesThis sector is undergoing significant changes thanks to an $810 million investment by the Ontario government in developmental services for adults. Over the past year, we worked hard on positioning ourselves in order to meet requirements and introduce new initiatives related to this transformation.

So far, we have been very successful with the Passport program. This program helps adults with intellectual disabilities to integrate into their community, and gives their caregivers the opportunity to buy services such as respite and person-centred planning. In order to meet the demand from the Passport program recipients, and to continue providing quality services to the adults who are already in the system, we developed a menu of services that can be purchased, and we hired a community worker to coordinate requests under the Passport program.

In March 2015, we completed a PATH entitled Reaching Better Outcomes for Adults, the action plan that was created for improving adult services. The plan’s objectives covered, in particular, the development of social relations and skills, as well as social integration, and professional development for employees. Nearly all of the objectives that were set have been achieved, including implementing a program to improve and evaluate the adults’ skills, creating tools to improve and evaluate their communication, developing a recruitment campaign for homesharers, implementing training modules for the professional development of employees, and using Gentle Teaching in all of our residences. These improvements will continue next year, and the impact of the changes on service will be measured with the QLCE evaluation tool.

Child Welfare

9adoptions

completed.

861investigations and

assessments carried out, with 38% requiring longer

term services.

94%of children in the care of Valoris live in foster

families.113

26 %

13 to 17

year

s

40 %

Children in

care by age at March 31, 2015

34 %

18 to

21 yea

rs12 years and under

Children in care atMarch 31, 2015

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Children Developmental ServicesAnother important transformation that affects our offer of services is the launch of Ontario’s Special Needs Strategy. This initiative involves the following four ministries: Children and Youth Services, Health and Long-Term Care, Education, and Community and Social Services. Its objective is to improve how families access the services they need, in a timely and efficient way, in order to give them a better service experience. More specifically, Ontario wishes to improve service coordination and standardize rehabilitation services provided to children, youth and their families.

Under this strategy, every agency working with children and adolescents with special needs, particularly complex and multiple needs, must develop local plans to better serve children and families in their community. Valoris sits on the Prescott-Russell planning table with several other local social agencies. This committee meets regularly in order to develop a plan that will soon be submitted to the ministries for approval.

Family Violence

186

88

women victims or witnesses of violence and their children received assistance either individually or in a group setting.

women and men took part in the Partner Assault Response (PAR) program, which is financed by Ontario’s Ministry of the Attorney General.

Child and Family Mental HealthMental health services for children and youth in Ontario also underwent a significant transformation over the past year. The Government of Ontario’s initiative entitled Moving on Mental Health, will go a long way towards improving the quality, availability and accessibility of mental health services. Valoris was chosen by the Ministry of Children and Youth Services to be the lead agency for mental health services for children and youth in the Prescott-Russell region.

In this capacity, our role is divided into two main categories.

Core services: ensure core services are delivered by the community-based child and youth mental health sector in Prescott-Russell.

Local system: ensure that the community-based sector works with health care providers, schools and other entities so youth have access to the services they need.

This important mandate provides an excellent opportunity to prepare an inventory of the services available in Prescott-Russell,

and to work in partnership with organizations in our region in order to achieve a successful transformation, while taking into consideration the needs of children, youth and families in our community. Valoris is proud of its new role, and is actively committed to guiding mental health practices in Prescott-Russell.

In order to eliminate the stigma associated with mental health issues, and to guide youth towards available resources, Valoris took part in Children’s Mental Health Week. From May 4 to 10, 2014, six workshops were offered in local schools. In addition to an interactive presentation, the students had the opportunity to take part in a dance performance and class given by Just Aïssi from JustGumboots. Community partners also got to take part in this activity during a community breakfast.

October is Child Abuse Prevention Month in Ontario. On October 17, 2014, the residents of Prescott-Russell showed their support by wearing purple. More than 40 schools and 25 businesses in Prescott-Russell took part in Dress Purple Day. As well, more than 500 people in the region proudly wore a purple t-shirt proclaiming “Break the Silence”. What a spectacular show of solidarity!

In light of the transformations that have taken place in our different service mandates, we have had numerous opportunities to meet with our local partners over the past year. Among others, in our capacity as the lead agency, we met with every partner in Prescott-Russell that offers mental health services. Even though these community mobilization activities have just gotten off the ground, they provide excellent networking opportunities for partners in the region, and will help improve the offer of social services in Prescott-Russell.

Valoris also sits on several local and provincial committees, including the Prescott-Russell Coalition in Action to Prevent and Stop Bullying, the Crown Ward Education Championship Team of Prescott-Russell, and Stormont, Dundas and Glengarry, the Healthy Families Coalition of Eastern Ontario, and the Prescott-Russell Coalition to End Violence Towards Women.

Communities That Care youth in action! Annual community walk to end violence towards women held in Saint-Isidore.

Family Day 2015 festivities.Members of the Prescott-Russell People First Movement during annual activities. Domaine Larose Carnival.

Priority 3 Maintain and increase our community engagement in order to create opportunities to improve our clients’ quality of life and integration into their community.

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FinancialData

Non-consolidated statement ofoperations (summary)year ended March 31, 2015

EXPENSESChild protection services (Schedules 1 to 12)Child developmental services (Schedules 13 to 16)Adult developmental services (Schedules 17 to 29)Child and family mental health services (Schedules 31 to 49)Violence services (Schedules 50 to 55) Common services to programs (Schedule 57) Amortization of capital assets

16 014 349885 907

16 715 3643 884 786

248 9653 703 655

180 263

41 633 289

3 408 117361 240483 685591 639

49 3551 066 286

5 960 322

35 672 967

429 319-

429 319

516 74750 354

567 101

37 208 942

189 349(190 714)(101 500)

(1 184 054) 180 263

36 102 286

36 207 817

320 825(105 632)(269 781)(140 294)

192 790

36 205 725

16 691 617885 927

16 450 4863 720 810

243 8153 431 136

197 771

41 621 562

3 809 108498 415499 769590 812

49 551484 929

5 932 584

35 688 978

Recovery of expenses Other grants Family allowances/Benefits Rent from residentsInterest Other revenues

Financing of net expensesGrants - gross amounts Current year - Province of Ontario

Contributions from deferred revenues Contributions to The Prescott-Russell Valoris Foundation for capital assets Contributions to The Prescott-Russell Valoris Foundation for minor capitalTransfer to capital assets (Note 8)

Amortization of deferred contributions related to capital assets

Excess of financing over expenses before reimbursement from MinistryReimbursement from Ministry

Excess of financing over expenses

NET EXPENSES

2015 2014

$ $

The accompanying notes are an integral part of the non-consolidated financial statements.

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The impact of your donations

$34,308.78$18,708.78

$12,000

$3,60033

13

8

12

This year, the Foundation paid out

for

projects, including

donationsfor a total of

bursariesto Crown wards for a total of

bursaries to young high school graduates for a total of

to individuals or community groups

FundraisingJune 2014The 10th edition of the Valoris Foundation golf tournament brought together 156 golfers, which despite the rain was a sunny success! Thanks to their generosity, we raised $18,623.

October 2014The Mussels and Fries Dinner Show, attended by over 200 guests, was held at the River Rock Inn in Rockland, and helped us raise $10,430. With the assistance of a few guests, magician and comedian Martin Rozon had the crowd in tears with his comical magic tricks. It was also a lovely evening for eight young bursary recipients.

This is a snapshot of the past year, during which the community of Prescott-Russell so generously teamed up with us to help improve the living conditions for vulnerable children and adults in our region. Thank you to all those who contributed to our mission, including the many donors and volunteers who faithfully get involved year after year.

We were approached by a number of different partners willing to support our cause, including, JR Fitness in Embrun through its annual race, and the Catholic District School Board of Eastern Ontario as part of the Defeat Depression campaign.

Gabrielle CadieuxPresident

Our RelatedAgencies

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Title

In 2014-2015, more than 1,000 people were informed about the entrepreneurial work of Groupe Convex. This effort, which highlighted the social enterprise’s work, was made possible by Employment and Social Development Canada, which supports the emergence of social enterprises in Ontario.

Groupe Convex had the unique opportunity to sit on Ontario’s Partnership Council on Employment Opportunities for People with Disabilities. The agency’s Executive Director, Caroline Arcand, was appointed by the Honourable Brad Duguid, Minister of Economic Development, Employment and Infrastructure, to help develop a report containing recommendations for specific actions aimed at including people with disabilities in the workplace.

Last fall, Groupe Convex received an award of excellence from the Conseil de la coopération de l’Ontario. The Ontario Trillium Foundation mandated Groupe Convex to introduce a strategy for change to increase participation of Valoris’ clients in the labour market.

Finally, after more than a year of deliberations, Groupe Convex now owns its very first building in the Hawkesbury industrial park, where Recycle-Action will operate. Thank you to the Valoris Foundation of Prescott-Russell for its support with the acquisition of this building.

Groupe Convex thanks its partners, in particular the entire Valoris team, for its support and collaboration.Caroline Arcand

Executive Director

Recycle-Action launched a new program to recover agricultural plastics, in collaboration with Industry Canada’s Eastern Ontario Development Program run by the Prescott-Russell Development Corporation and the United Counties of Prescott-Russell.

Café Le Plateau lost a long-time manager but continues to offer excellent service in the Hawkesbury area.

Café Bistro continues to offer catering services. We would like to take this opportunity to extend a special thanks to Valor Institute and Valoris for their loyalty!

Menuiserie Casselman Woodshop sales continue to rise in response to the growing diversity of its products.

Emballages Prescott-Russell Packaging has signed a few new contracts, which will create new employment opportunities.

Express Net has diversified by adding renovation and construction to its list of services.

Antiques Hawkesbury continues to meet its clients’ personalized needs.

Les Glaneurs/The Harvesters is pursuing its mandate of providing labour to local farmers and producers.

Café Entre Deux Barreaux found it impossible to make ends meet within its mission and had to cease operations.

Our Social Enterprises

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Title

In July 2014, Valor Institute and Solution-s merged to improve their services. Under the leadership of former Executive Director, Raymond Lemay, the two agencies took this step in order to review and simplify their procedures and thereby improve the delivery of services to their clients. In December 2014, Mr. Lemay retired, and Caroline Granger took over as Director of Valor Institute/Solution-s. Ms. Granger had been working for Valoris since 1998 in different positions, including as Director of Services since 2009.

Under her management, the top priority of Valor Institute/Solution-s employees over the coming year will be to harmonize procedures and operations in order to enhance the quality of services.

Caroline GrangerDirector

176

2713

2,980training days

participants

including

videoconferences

webinars

527

7

from organizations other than Valoris.

regional or provincial training events

May 7 and 8, 2014

May 8 and 9, 2014

March 5, 2015

satisfaction rate

The team of social workers, working out of the Ottawa offices, has undergone a number of changes in the past year. Since the service merger, this team has received a great deal of training aimed at helping it to better link its approaches and service philosophy to those used by Valoris, including, among others, Social Role Valorization, Gentle Teaching, and Feedback Informed Treatment. These approaches have become indispensable at Valor Institute/Solution-s and this is reflected in the services offered to individuals with intellectual disabilities and concomitant mental health and behaviour issues. The workers have shown great creativity in developing resources and tools that are flexible, personalized and adapted to individuals’ needs.

This year, the team assisted 187 individuals, including people in their respective living environments. In addition, the Sociomedical Team offered expert advice to more than 66 individuals whose health was frail or who had complex health care needs. Finally, the team organized five groups for individuals wanting to develop their personal and interpersonal skills. This initiative gave participants the opportunity to apply their networking and support skills to help them better integrate into their community.

Intervention Training

95%

Conference with David Pitonyak

Effective Specialized Responses (ESR) Training

Conference on severe behavioural disorders in connection with trauma and active prevention 15

Title Head Office173 Old Highway 17P.O. Box 248Plantagenet, ON K0B 1L0

Clarence-Rockland860 Caron StreetRockland, ON

Casselman41 Racine StreetCasselman, ON

Hawkesbury411 Stanley StreetHawkesbury, ON

valorispr.ca1 800 675.6168 | 613 673.5148

@valorisprValoris de/of Prescott-Russell

Contact Us

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