1. Valid for 6 months from the DOP2. Valid only for customer abuse of Cover Assy

front only3. Valid for one time only

What is Covered Under this Offer

1. Cover Assy Front replacement due to scratches not to be covered under this offer

2. 2nd time customer abuse case within 6 months of purchase not to be covered

3. Any other part other than the above will not to be covered

What is NOT COVERED under this offer

Process Flow for Service centre (ESC/LGC)

G3 One Time Panel (Cover Assy Front) Replacement Offer

Service centre ESC/LGC

Do Repairs ( No charges from Customer ) - Select : SVC Type “MS” Warr. Type “O/W”

If DOP from original Invoice ≤6 Months

Inform OW Repair Charges

Check Repair History in GSFS & **

Original invoice for comment

End

G3 Customer Front panel Abused Phone

Customer abused*Panel replaced within

6 months

Yes No

Yes

No*- Includes broken & Liquid damaged Panel . - MS -Marketing Support”, O/w-“Out Warranty ” (DOP (Date of Purchase) - Original invoice is mandatory .**- “Panel replaced under warranty” on Date & put ESC/LGC Stamp.

- LGEIL to download such Calls on 20th of Every Month & share to field. - ESC to Raise Separate Invoice & Submit to LGEIL . - Payment : ESC - Credit Manually on monthly basis LGC - Manual set off against the AR to be done (Debit this amount to Marketing COA)

G3 One time

“Cover Assy

Front” Replacement

Offer

Add comment** in original invoice & upload the same along with repair

invoice in GSFS

Repair after Estimate approval Conditions :-

• Only For G3 Front Panel customer Abused - Check For Original Invoice ≤6 Months DOP.

(1) Go To Field Service – Click on Authentication for Claim to check Repair History .

(2) Click Customer Info.

(3) Search for Repair History using Phone No’/ Sr.No & IMEI No’ .

(4) Option 1: No Repair History found for Front panel Replacement –

Do Cable reading & Authenticate . Svc Type : Marketing Support (MS) Wty Type : Out of Warranty (O) Upload : TCR** & Invoice Scan after

writing the remarks * in GSFS. Do FOC Repairs .

Option 2: If Repair history reflects replacement of front panel once on FOC –Provide o/w Estimate & Repairs after customer Approval .

(Charges to be Collected from Customer Only )

** Raise invoice (TCR) on ASC landed cost Rs 5209 + Labor Rs150- + Taxes on LG Electronics india Pvt.Ltd & mention the customer name.

* On Original Product Invoice : Mention Remarks *“ Panel replaced

under warranty” with Date – Signature & ESC / LGC Stamp .

(5) Send Defective Panel to Warehouse On Manual Challan monthly once.

2

1

1

G3 One Time Panel Replacement Process Process

23

Connect Handset & Read

Click on Request Authentication .

Click on Repair Input Authentica

tion for Claim

4

G3 One Time Panel Replacement Process

4

4

Original Invoice

Put Remarks after FOC Replacement of front

panel