Mohamed Yasser Mohamed

Job: Telecommunications and Networks (Routing & Switching/Security)

Engineer

Address: 44 el aziz belah, misr el gedida, el zaytoun, cairo, EGYPT

Phone: +20226222859/+2035924324/+2035906716

Mobile: +201010520004

E - Mail: Mohamed.mohamed.yasser@gmail.com

Objective:

A challenging position in a growing multinational or major local organization, whereby I

can develop my experience & communication skills to build a professional career path, -Willing to work wither in Cairo or Alexandria, already have accommodation in both

regions-

Personnel Data Date of Birth: 23/7/1987. Place of Birth: Alexandria, EGYPT.

Nationality: Egyptian. Religion: Muslim. Gender: Male.

Military Service: Exempted. Marital Status: Single.

Education: Higher Education Degree:

- BSC in Communications and Electronics Engineering, Alexandria University. Higher institute of engineering and technology (AIET).

-MSC in Electronics and Communications Engineering at the Arab Academy for

Science, Technology and Maritime Transport, “In progress”.

- Graduation Year: 2011.

- Grade: Good. - Graduation Project: Automatic recognition of speech signature using neural network.

- Project abstract: The project represents an automatic recognition of different speech signals by using neural networks as a classifier.

- Project aim: How can we design automatic speech recognition system using artificial neural network to distinguish between different speech signals which is more accurate

and faster than the human recognition. - Graduation Project Grade: A.

General Secondary Certificate:

- El Nasr Boys School (EBS) – Since KG.

Languages: - Arabic: Mother Tongue.

- English: Fluent for both writing and speaking.

Computer Skills: - Windows XP, windows 7.

- Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

- Good of using Windows & Internet.

Courses: Special Certifications:

-Climbing towers

-First Aid -Fire fighting

-Risk assessment - GSM.

- GPRS. - UMTS & GSM planning background.

- UMTS & GSM practical. -BlackBerry hardware maintenance background.

Networking Courses: -CCNA (Routing & Switching) At Cisco networking academy course 160 Hrs. -Certified CCNA Routing & Switching

-Four letters of merit signed by cisco CEO Chuck Robins for Module 1: Introduction To Networks.

Module 2: Routing & switching essentials. Module 3: Scaling networks. Module 4: Connecting networks.

-CCNA IINS (Implementing Cisco network Security)At Cisco Networking academy.

-Certified CCNA Security (in progress)

-IOEAt Cisco networking academy (Self Study)

-Certificate from cisco networking academy for Internet Of Everything Introduction.

-CCNP (Routing & Switching) At Cisco networking academy (course will be starting after finishing the current CCNA security course)

Current job: -TX-transmission LOS survey engineer

At VODAFONE EGYPT since 15/9/2014 till present day. VODAFONE STAFF.

-Technical Support Engineer

At VODAFONE EGYPT since 22/4/2012

VODAFONE STAFF.

-Team Leader as a loan in VODAFONE EGYPT ICC (Internet call center).

-wizard, floor walker, and floor management team at VODAFONE EGYPT.

Current job

description :

-Responsible for

-reengineering of Vodafone GSM network inside Cairo (MICROWAVE LINKS). -Solving all problems related to LOS (sites down because of microwave LOS failure).

-reporting survey results to NFM and planning team according to the case. -Responsible for the connectivity of the network via Microwave, Wimax, optical fiber and

HDSL. -Responsible for taking the decision of locations of the sites. - Design of TX Matrix.

- Knowledge of Microwave connectivity. - Knowledge of descriptive and maps.

- Working with pathloss, GPS and google earth. -Projects

-Self Built project for Vodafone network. -HDSL to microwave technology Project.

-LOS blockage survey and solutions. -Reingineering of Vodafone network.

-Offload of some sites.

-Recently I am responsible for Vodafone Fixed Accounts project dealing with customers and surveying the location for installing microwave solutions and giving them the required

bandwidth from Vodafone. -Responsible for internet services Trouble Shooting and activation of:

<ADSL , smart phonesI-phone, android OS smart phones and tablets, I-pads, blackberry: BIS,

BES and email services on such devices> -all related to internet services and TS- -Act as a first line of support ENGINEER to all VF Egypt internet users’ inquiries

(technical / billing).

-Provides relevant and accurate information (Services, Products & Policies) -Follow up with second line of support to make sure that all escalated problems will be

solved in the appropriate time

-Provide customer with appropriate options/right suggestion. -Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet

Service and provide an end-to-end ownership to these inquiries till closure.

-Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.

-Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.

-Ensure elimination of wrong transactions that leads to financial negative impact.

-Own all customer inquiries regarding internet till closure and post resolution call to

ensure customer satisfaction and close case. -Handle escalated calls from either the call centre or directly from the customers to an

outcome of maximum customer satisfaction.

-Conduct outbound calls to customer problems received from call centre / corporate agents to ensure solving the customer problem according to the Service Level Agreements.

Technical skills: - Computer maintenance skills.

Future planning: - CEH. - Security +.

- CCNP.

Personal skills: - Reading, self-learning, Ambitious.

- Hard worker. - Pleasing personality.

- Excellent organizer.

- Ready to work within a team or individually, what’s best for my company.

- Fast, accurat, Have a high motivation to learn and try.

- Have a high motivation to be a successful person, discipline, open-minded.

Training Experience: - July 2008 Alexandria Port Authority.

- July 2009 Alexandria Port Authority.

- July 2010 Red Sea Port Authority.

Reference: - ICC Supervisor (Internet and business solutions) VODAFONE EGYPT: Sherif

Shawky 01003520200

- Transmission and planning manager VODAFONEEGYPT: sherif Khazbak

01001795222

- Regional Operation senior manager (transmission and planning) VODAFONE

EGYPT: Medhat Shebl