Contents

1. INTERVIEW .................................................................................................................................... 34 What is Interview? ......................................................................................................................... 3 The Individual Interview ................................................................................................................ 3 Interviewing Panels ........................................................................................................................ 3 Purpose ........................................................................................................................................... 3 The Nature of an Interview ............................................................................................................ 3 Methods of Interview ..................................................................................................................... 4

2. INTERVIEWING APPROACHES .................................................................................................. 56 The Biographical Interview ............................................................................................................ 5 Interviews Planned by Reference to Assessment Headings ......................................................... 5 Structured Situational-Based Interviews ....................................................................................... 5 Structured Behavioural (Competency) Based Interviews .............................................................. 6 Structured Psychometric Interviews .............................................................................................. 6

3. INTERVIEWING TECHNIQUESASKING QUESTIONS ............................................................. 79 Open Questions .............................................................................................................................. 7 Probing Questions .......................................................................................................................... 7 Closed Questions ........................................................................................................................... 7 Hypothetical Questions ................................................................................................................. 7 Behavioural Event Questions ........................................................................................................ 8 Capability Questions ...................................................................................................................... 8 Questions About Motivation ......................................................................................................... 8 Continuity Questions ..................................................................................................................... 8 Career Questions ............................................................................................................................ 9 Questions about Outside Interests

4. PREPARING FOR AN INTERVIEW .......................................................................................... 1013 Bank Interview Process ................................................................................................................ 10 Before the Interview ..................................................................................................................... 10 At the Interview ............................................................................................................................ 10 After the Interview ....................................................................................................................... 10 Documents Required for IBPS Bank Interviews .......................................................................... 10 Know Yourself .............................................................................................................................. 11 Prepare Yourself ............................................................................................................................ 11 Practice ......................................................................................................................................... 11 Checklist ....................................................................................................................................... 11 Research the Occupation ............................................................................................................. 12 Researching the Organization ...................................................................................................... 12 Most Employers Want to Know about You ................................................................................. 12 Bank Job InterviewDos and Donts ............................................................................................ 12

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5. INTERVIEW QUESTIONS FOR BANK JOBS ........................................................................ 1421 Frequently Asked Bank Interview Questions .............................................................................. 14 SBI Bank Interview Questions .................................................................................................... 14 Bank PO Interview Questions-Situational Questions .................................................................. 14 Important Questions and their Appropriate Answers ................................................................. 15 HR Questions .............................................................................................................................. 16 The Technical Questions ............................................................................................................. 17 Question Regarding Your Skills ................................................................................................... 17 Frequently Asked Interview Questions Related to Skills ............................................................ 17 Corporation Bank Interview Questions ....................................................................................... 17 Allahabad Bank PO Interview Questions .................................................................................... 18 Bank of Baroda Interview Questions ........................................................................................... 18 SBI Clerk Interview Questions ..................................................................................................... 18 Question Asked in State Bank of India (SBI) Interview ............................................................... 18 Dont Worry about Interview Questions ..................................................................................... 20 Most Recurrently Asked Questions ............................................................................................ 20

6. THE BIODATA ........................................................................................................................... 2224 Meaning of Bio-data ..................................................................................................................... 22 Definition of Bio-data ................................................................................................................... 22 Importance of Bio-data ................................................................................................................. 22 Most Important Basic Resume Tips ............................................................................................. 23 Avoid Mistakes ............................................................................................................................ 23

7. BODY LANGUAGE .................................................................................................................... 2532 Meaning of Body Language ........................................................................................................ 25 The Importance of Body Language during a Job Interview ....................................................... 26 The First Meeting ......................................................................................................................... 27 Choosing the Right Seat .............................................................................................................. 27 Tune Your Body Posture .............................................................................................................. 27 What to do with your hands ........................................................................................................ 28 Movements: A Dynamic Interview? ............................................................................................. 28 When should you look at whom? ................................................................................................ 28 Also pay attention to the body language of your interview partners ......................................... 28 Do not worry too much about tension ......................................................................................... 28 Interview Body Language that Sends the Right Message .......................................................... 29 Eye Contact .................................................................................................................................. 29 Voice Delivery ............................................................................................................................... 30 The Interviewers Message .......................................................................................................... 30 Head .............................................................................................................................................. 31 Arms ............................................................................................................................................. 31 Hands............................................................................................................................................ 31 Legs and Feet ............................................................................................................................... 32

8. POSITIVE ATTITUDES.............................................................................................................. 3334 Definition of Attitude ................................................................................................................... 33 The Power of Positive Attitude .................................................................................................... 33 The benefits of a positive attitude ............................................................................................... 34 Developing a positive attitude that will lead you to happiness and success ............................. 34

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9. POSITIVE THINKING ............................................................................................................... 3536 Positive Thinking Your Key to Success ....................................................................................... 35 Positive thinking is contagious .................................................................................................... 35 Few actions and tips to help you develop the power of positive thinking ................................. 35 The Power of Positive Thinking ................................................................................................... 35 Practical Instructions .................................................................................................................... 36

10. SELF-CONFIDENCE .................................................................................................................. 3741 Definition of Self-Confidence ....................................................................................................... 37 Building Self-Confidence .............................................................................................................. 37 The Secret to a Winning Interview: Self-Confidence and Learning to Relax ............................... 38 How Do You Stay Calm? .............................................................................................................. 38 Four Steps to Self-Confidence ..................................................................................................... 38 How to Overcome Self Doubt and Build Self-Confidence ........................................................... 39 Adjust Your Self-Perception ......................................................................................................... 39 Encourage yourself ...................................................................................................................... 39 Develop Positive Self-Esteem ...................................................................................................... 39 Accept your needs as valid .......................................................................................................... 39 Get past the opinions of others .................................................................................................... 39 Get away from negative influences .............................................................................................. 40 Find a support network ................................................................................................................ 40 Try New Things ............................................................................................................................ 40 Renew your confidence ................................................................................................................ 40

11. HOW TO DRESS FOR AN INTERVIEW .................................................................................. 4244 The Importance of Dressing for Success ..................................................................................... 42 Mens Interview Attire ................................................................................................................. 43 Womens Interview Attire ............................................................................................................. 43 What Not to Bring to the Interview ............................................................................................. 43 Interview Attire Tips ..................................................................................................................... 43

12. HOW TO BEHAVE INSIDE AN INTERVIEW HALL ................................................................ 454513. EFFECTIVE COMMUNICATION .............................................................................................. 4649

What is effective communication? ............................................................................................... 46 Listening ....................................................................................................................................... 47 Tips for effective listening ........................................................................................................... 47 Non-verbal Communication .......................................................................................................... 47 Tips for improving how you read non-verbal communication .................................................... 47 Tips for improving how you deliver non-verbal communication ................................................ 48 Managing Stress .......................................................................................................................... 48 Quick stress relief for effective communication ........................................................................... 48 Emotional Awareness ................................................................................................................... 49 How emotional awareness can improve effective communication .............................................. 49 Effective communication requires both thinking and feeling ...................................................... 49 Emotional awareness is a skill you can learn ............................................................................... 49

14. BANKING AND FINANCE KNOWLEDGE ............................................................................... 5054 Evolution of Commercial Banks in India ...................................................................................... 50 Definition of Banks ....................................................................................................................... 51

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Importance of Banks ..................................................................................................................... 51 The Main Functions of a Commercial Bank ................................................................................ 51 Banking Structure in India ............................................................................................................ 51 Banking Regulator: The Reserve Bank of India .......................................................................... 51 Functions of RBI .......................................................................................................................... 52 RBI as Bankers Bank ................................................................................................................... 52 RBI as supervisor ......................................................................................................................... 52 Scheduled Banks in India ............................................................................................................. 52 Public Sector Banks ...................................................................................................................... 52 Regional Rural Banks ................................................................................................................... 52 Private Sector Banks ..................................................................................................................... 53 Foreign Banks ............................................................................................................................... 53 Cooperative Banks ....................................................................................................................... 53 Competitive Landscape of Banks in India ................................................................................... 54 Term-Lending Institutions ............................................................................................................ 54 Non-Banking Finance Companies (NBFCs) ................................................................................. 54 Insurance Companies ................................................................................................................... 54 Mutual Funds ............................................................................................................................... 54

15. INDIAN FINANCIAL SYSTEM .................................................................................................. 5557 Introduction to Indian Financial System ...................................................................................... 55 Significance and Definition .......................................................................................................... 55 The Concept of the Financial System .......................................................................................... 55 Inter-relationship in the Financial System ................................................................................... 55 The Organisation of the Financial System in India ...................................................................... 56 Rural Financial System ................................................................................................................. 57 The Banking System..................................................................................................................... 57

16. COMMERCIAL BANKING ........................................................................................................ 5861 Evolution ...................................................................................................................................... 58 Financial Services ......................................................................................................................... 58 Fiduciary Services ........................................................................................................................ 59 Off-Balance Sheet Activities ........................................................................................................ 59 Analysis of Assets and Liabilities of Commercial Banks ............................................................. 59 Liabilities of a Commercial Bank ................................................................................................... 59 Deposits from Banks .................................................................................................................... 60 Borrowing from other Banking Companies, Agents .................................................................... 60 Assets of a Commercial Bank ....................................................................................................... 60

17. CENTRAL BANKING ................................................................................................................ 6265 Monetary and Credit Policy ......................................................................................................... 62 Objectives of Monetary Policy in India ....................................................................................... 62 Policy of Credit Expansion ........................................................................................................... 63 Meaning of Credit Control ........................................................................................................... 63 Instruments of Monetary and Credit Policy ................................................................................ 63 Quantitative Credit Control .......................................................................................................... 63 Qualitative Credit Control ............................................................................................................. 64

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Selective Credit Controls .............................................................................................................. 6418. RESERVE BANK OF INDIA (RBI) ............................................................................................ 6668

Functions of Reserve Bank of India ............................................................................................ 66 Bank of Issue ................................................................................................................................ 66 Banker to Government .................................................................................................................. 66 Banker's Bank and Lender of the Last Resort .............................................................................. 67 Controller of Credit ....................................................................................................................... 67 Custodian of Foreign Reserves .................................................................................................... 67 Supervisory Functions ................................................................................................................. 67 Promotional Functions ................................................................................................................. 68 Classification of RBI's Functions ................................................................................................. 68

19. BANKS IN INDIA ....................................................................................................................... 6979 State Bank of India ....................................................................................................................... 69 State Bank of Bikaner and Jaipur .................................................................................................. 69 State Bank of Hyderabad.............................................................................................................. 69 State Bank of Indore ..................................................................................................................... 70 State Bank of Patiala ..................................................................................................................... 70 State Bank of Saurashtra .............................................................................................................. 70 State Bank of Mysore ................................................................................................................... 71 State Bank of Travancore ............................................................................................................. 71 Allahabad Bank ............................................................................................................................ 71 Andhra Bank ................................................................................................................................ 72 Bank of Baroda ............................................................................................................................. 72 Bank of India ................................................................................................................................ 72 Bank of Maharashtra .................................................................................................................... 72 Canara Bank .................................................................................................................................. 73 Central Bank of India .................................................................................................................... 73 Corporation Bank ......................................................................................................................... 73 Dena Bank .................................................................................................................................... 74 Indian Bank ................................................................................................................................... 74 Indian Overseas Bank .................................................................................................................. 75 Oriental Bank of Commerce .......................................................................................................... 76 Punjab and Sindh Bank ................................................................................................................ 76 Punjab National Bank ................................................................................................................... 76 Syndicate Bank ............................................................................................................................. 77 UCO Bank ..................................................................................................................................... 77 Union Bank of India ..................................................................................................................... 78 Vijya Bank ..................................................................................................................................... 79

20. PRIVATE SECTOR BANKS ...................................................................................................... 8084 Old Private Sector Banks .............................................................................................................. 80 Catholic Syrian Bank Ltd. ............................................................................................................. 80 City Union Bank Ltd. .................................................................................................................... 80 Dhanalakshmi Bank Ltd. ............................................................................................................... 81 Federal Bank Ltd. .......................................................................................................................... 81 ING Vysya Bank Ltd. .................................................................................................................... 81

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Jammu and Kashmir Bank Ltd. ..................................................................................................... 81 Karnataka Bank Ltd. ..................................................................................................................... 82 Karur Vysya Bank Ltd. ................................................................................................................. 82 Lakshmi Vilas Bank Ltd. ................................................................................................................ 82 Nainital Bank Ltd. ......................................................................................................................... 82 Ratnakar Bank Ltd. ....................................................................................................................... 82 South Indian Bank Ltd. ................................................................................................................. 82 Tamilnad Mercantile Bank Ltd. ..................................................................................................... 82

New Private Sector Banks Axis Bank Ltd. .............................................................................................................................. 83 Development Credit Bank Ltd. ..................................................................................................... 83 HDFC Bank Ltd. ............................................................................................................................ 83 ICICI Bank Ltd. ............................................................................................................................. 83 IndusInd Bank Ltd. ....................................................................................................................... 83 Kotak Mahindra Bank Ltd. ........................................................................................................... 83 Yes Bank Ltd. ................................................................................................................................ 84

21. FOREIGN BANKS IN INDIA ..................................................................................................... 8587 Major foreign banks in India ........................................................................................................ 85 ABN-AMRO Bank ........................................................................................................................ 85 Abu Dhabi Commercial Bank Ltd. ................................................................................................ 85 American Express Bank Ltd. ......................................................................................................... 85 BNP Paribas .................................................................................................................................. 85 Citibank ......................................................................................................................................... 85 DBS Bank Ltd. .............................................................................................................................. 85 Deutsche Bank ............................................................................................................................. 85 HSBC Ltd. ..................................................................................................................................... 86 Standard Chartered Bank.............................................................................................................. 86 Barclays Bank ............................................................................................................................... 86 Foreign banks branches in India as on September 30, 2013 ........................................................ 86

22. COOPERATIVE BANKS IN INDIA........................................................................................... 8890 Primary Cooperative Credit Societies ........................................................................................... 88 Central Cooperative Banks ........................................................................................................... 88 State Cooperative Banks .............................................................................................................. 88 Land Development Banks ............................................................................................................ 88 Features of Cooperative Banks .................................................................................................... 88

23. REGIONAL RURAL BANKS IN INDIA .................................................................................... 9194 The Performance of Regional Rural Banks (RRBs) in India ......................................................... 92 Restructuring Strategies ............................................................................................................... 93

24. FINANCIAL INSTITUTIONS .................................................................................................... 9598 National Level Institutions ........................................................................................................... 95 State Level Institutions ................................................................................................................ 97

25. NON-BANKING FINANCIAL INSTITUTIONS AND OTHERS ............................................ 99102 National Bank for Agriculture and Rural Development (NABARD) ........................................... 99 EXIM Bank .................................................................................................................................. 100

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National Housing Bank (NHB) .................................................................................................... 101 Small Industries Development Bank of India (SIDBI) .................................................................101 India Infrastructure Finance Company Ltd. (IIFCL) ...................................................................102 Irrigation and Water Resources Finance Corporation (IWRFC)................................................. 102 SME Rating Agency of India Ltd. (SMERA) .............................................................................. 102 Industrial Finance Corporation of India (IFCI) ...........................................................................102

26. ECONOMIC DEVELOPMENT THROUGH BANKING SYSTEM ....................................... 103105 Implications of the Reforms for the Banking Sector ...................................................................105

27. LIBERALISATION OF THE FINANCIAL SYSTEM............................................................. 10610728. SAVING AND FINANCIAL INTERMEDIATION ................................................................... 108110

Saving .......................................................................................................................................... 108 Financial Intermediation ..............................................................................................................109

29. PUBLIC DEBT ......................................................................................................................... 111114 Classification of Public Debt .......................................................................................................111 Internal Debt ................................................................................................................................ 111 External Debt ...............................................................................................................................111 Ownership of Debt ......................................................................................................................112 Maturity Pattern of Debt ............................................................................................................. 112 Secondary Debt Market ..............................................................................................................113 REPOs .......................................................................................................................................... 113 Reverse Repo ...............................................................................................................................113 Advances to Priority Sector ........................................................................................................ 114 Supervision System .....................................................................................................................114

30. NON-BANKING FINANCIAL COMPANIES ......................................................................... 115117 Definition of Non-banking Finance Company ............................................................................115 Difference between Banks and NBFCs .......................................................................................115 Different Types of NBFCs ...........................................................................................................115 Type of Services Provided by NBFCs .........................................................................................116 Financial Sector Reforms and Liberalization Measures for NBFCs ............................................ 117

31. MERCHANT BANKING ......................................................................................................... 118119 Merchant Banking in India ..........................................................................................................118 Definition of Merchant Banker ....................................................................................................118

32. MUTUAL FUNDS .................................................................................................................... 120122 Mutual Funds in India .................................................................................................................120 Types of Mutual Funds ...............................................................................................................120 Private Mutual Funds .................................................................................................................. 121 Unit Trust of India .......................................................................................................................122 Money Market Mutual Funds (MMMF) ....................................................................................122

33. STOCK MARKETS IN INDIA ............................................................................................... 123124 History of Stock Exchanges ........................................................................................................ 123 Stock Exchange............................................................................................................................123 Organisation ................................................................................................................................ 123 Governing Body ..........................................................................................................................124 Functions of Stock Exchange ...................................................................................................... 124

34. BASEL III ................................................................................................................................ 125127 Basel I and II ................................................................................................................................ 125

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Basel 3 and Indian Banks ............................................................................................................ 126 RBI Guidelines on Basel III Capital Regulations ......................................................................... 126

35. INDIAN CURRENCY AND COINS ....................................................................................... 128130 About India Currency ................................................................................................................ 128 Role of the Reserve Bank in Currency Management ................................................................. 128 Numerical System of India Currency .......................................................................................... 128 Indian Rupee Sign ....................................................................................................................... 129 Source ......................................................................................................................................... 129 Coins ........................................................................................................................................... 129 Issue of India Currency Coins .................................................................................................... 129 Blueprint ..................................................................................................................................... 129 Present India Currency Banknotes ............................................................................................. 130 India Currency Languages ......................................................................................................... 130

36. FINANCIAL REGULATORY BODIES IN INDIA .................................................................. 131134 Reserve Bank of India ................................................................................................................. 131 Securities and Exchange Board of India (SEBI) .......................................................................... 132 Insurance Regulatory Authority of India (IRDA) ....................................................................... 132 Pension Fund Regulatory and Development Authority (PFRDA) ............................................. 133

37. INFORMATION TECHNOLOGY IN THE FINANCIAL SECTOR ....................................... 135138 Role of Technology in Indian Banking Sector ............................................................................ 135 Electronic Payment Services E-Cheques .................................................................................. 135 Real Time Gross Settlement (RTGS) ............................................................................................ 136 Electronic Funds Transfer (EFT) ................................................................................................. 136 Electronic Clearing Service (ECS) ................................................................................................ 136 Automatic Teller Machine (ATM) ............................................................................................... 136 Point of Sale Terminal (PoS) ........................................................................................................ 136 Tele Banking ................................................................................................................................ 136 Electronic Data Interchange (EDI) .............................................................................................. 136 Implications ................................................................................................................................. 137 Issues in IT Delivery in the Banking Sector ............................................................................... 137 Financial inclusion ....................................................................................................................... 137 Innovation ...................................................................................................................................137 Data integrity ............................................................................................................................... 137 Cost of transactions .................................................................................................................... 137 Channel security .......................................................................................................................... 137 Virtual Currency ........................................................................................................................... 138

38. IMPORTANT CONCEPTS REGARDING BUDGET ............................................................ 13914239. ECONOMIC TERMINOLOGY .............................................................................................. 14315240. TERMS ASSOCIATED WITH CAPITAL MARKET ............................................................. 15315341. BANKING TERMS FOR INTERVIEW .................................................................................. 15415642. FINANCE TERMS ................................................................................................................. 157158

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