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STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR
WAREHOUSING OPERATIONS
TITLE : SALES RETURN PROCESS
Reference No:. WH/SOP/14 Issue No:. 00
Revision No : 00 Effective Date: 01/01/2006Page 1 of 2
1. Subject : Sales Return Process.2. Purpose : To define the
receipt process for taking the material in warehouses.3.
Terminology : As per SOP/WH/03.4. Responsibility : Warehouse
Executive5. Flow Diagram :
Sales Return
Sales
Finance
Warehouse
Sends Model wise ESN
list of all the handsets to
Finance&SCM.
Qty Match
Capturebox No. wiseESNinthesysteminthosecases where
SKUis specifiedtocapture ESN.
Systemcheckwhether received
qty is matching withRSOqty.
Receives
material from
the distributor.
Receives excess qtyagainst NewRSO.
Approves for sales returnandraises
sales return order
Movematerial fromreceipt areato systemallocated(BIN's)
Qty Not Match
systemgeneratecredit notetodistributor as per GRN
Receives alert as soon
as Return sales order
raisedby Finance.
Start
SystemgenerateBINlocationforOKqty &DOAqty separately.
Receives Model wise ESNlist of all the
handsets fromSales Co-ordinator.
Prepare GRNof actualqty received.
Move material fromreceipt areatosystemallocated (BIN's)
Enter Consignment
data in thesystem.
Segregates the
handsets as per
category, model
Wise
6. Procedure :
StepNo.
Process description Performed by System / Manual
1TTSL/TTML Sales coordinator sends the category,model wise ESN
list to Finance / SCM with requiredapprovals for taking back the
stocks
Sales Manual
2 Finance approve for sales return and raises salesreturn
order
CFH System
3Sales return order should be generated by systemagainst
previous invoice, line item of the saiddistributor.
CFH System
4Stock point receives alert with all order details
likedistributor, category, product, qty. etc as soon asFinance
generates Return sales order.
WE System
5In case of DOA cases distributor to ensure that beforesending
back to warehouse he has to get it repaired at
Distributor Manual
7/29/2019
15.WH_SOP_14_SalesReturnProcess_20080724063717.111_X
2/2
STANDARD OPERATING PROCEDURE (SOP) MANUAL FOR
WAREHOUSING OPERATIONS
TITLE : SALES RETURN PROCESS
Reference No:. WH/SOP/14 Issue No:. 00
Revision No : 00 Effective Date: 01/01/2006Page 2 of 2
service centre. If service centre not in a position torepair or
replace the material then get certificate from
service centre and produce service centre certificateto
warehouse.
6Distributor returns material to warehouse. Ifapplicable, along
with DOA certificate
Distributor Manual
7System should check whether received qty ismatching with the
RSO qty. If Received qty is morethen it shouldnt accept the excess
qty.
Sup System
8Segregates the handsets as per category, modelmentioned in the
documents.
Sup Manual
9
Capture category wise ESN in the system of the entireconsignment
box no. wise only in case of SKU isspecified to capture ESN no.
Specification to captureESN to be provided in SKU master.
Sup System
10 Prepare the GRN for the same. Sup System
11 Based on the GRN, system will generate necessaryfinancial
entries for the distributor.
Finance System
Product specific requirements in Sales Return Process
Handsets ESN no.s has to be captured box no. wise in the
system.
Starter kits
Prepaid / postpaid, RUIM / Non RUIM has to be mentioned clearly
in the GRN.
Serial nos have to be capture either in ranges or individually
in the sys.
RUIM cards
If it is Replacement RUIM it has to be mentioned clearly in the
GRN.
Serial nos have to be capture either in ranges or individually
in the sys.
VO Data cards
ESN no.s has to be captured box no. wise in the system.
RCV
Serial nos have to be capture either in ranges or individually
in the sys.
VSNL Calling cards
Serial nos have to be capture either in ranges or individually
in the sys.
PTB/ Data Cables/ Other accessories
Receipt on quantity basis.
RECORDSS. No. Records Stor Location
RetentionPeriod
1 GRN along with receipt documents (WH/SOP/07/FMT/06) WH 8
years
