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THE FUTURE OF PAYMENTS, FINTECH, RETAIL AND E-COMMERCE IN AFRICA12 – 13 March 2019 Cape Town International Convention Centre, Cape Town, South Africa
REGISTER FOR FREE TODAY
150+ SPEAKERS • 50+ EXHIBITORS • 2500+ ATTENDEES8 TRACKS OF CONTENT • 500+ DELEGATES
EVENT PREVIEW
www.terrapinn.com/seamlessafrica
SeamlessAfrica Seamless_Africa Seamless AfricaCreated by:
EXPLORE LATEST FINTECHS DISRUPTING THE FINANCIAL SERVICES SECTOR
50+ EXHIBITORS WITH THE LATEST PAYMENT, RETAIL, ECOMMERCE AND FINANCIAL TECHNOLOGY
WELCOME TO SEAMLESS SOUTHERN AFRICA – SOUTHERN AFRICA’S MOST IMPORTANT EXHIBITION AND CONFERENCE FOR THE PAYMENTS, FINTECH, ECOMMERCE, AND RETAIL INDUSTRIES.Each year Seamless Southern Africa brings together the greatest international thought-leaders from the entire commerce industry.
We’ve got a jam-packed show for you this year. Our conference is bigger than ever, with over 150 speakers sharing their insights across 8 premium conference tracks.
Our keynote line-up of experts come from Rabobank, The Bill & Melinda Gates Foundation, Bankchain Alliance and Bank of Namibia.
But that’s not all! This year’s exhibition sees over 50+ exhibitors showcasing their products and solutions from payments, banking and commerce solutions and everything in between.
We’ve got more than 20 new exhibitors joining the floor this year, making sure you’re kept up-to-date with the latest innovations. Here’s just a handful of the exciting features of this year’s exhibition:
• 60+ sessions in our Seminar theatres. Hear from the Payments, Ecommerce and Retail trailblazers about the latest products and solutions that can help future-proof your institution.
• The Start-Up Pavilion, where you’ll be able to source products and solutions from a number of local companies
• who are breaking into the commerce industry.
• The Seamless Ecommerce University is structured around the “How To’s” of running a successful online business. This is an exceptional learning opportunity that will give you the tools to run the most successful ecommerce business and its for free!
No matter how big or small your challenge, we’ve got you covered at Seamless Southern Africa. With 50+ exhibitors, 150+ speakers and 2,500+ attendees, there’s no better place to explore the future of commerce in Southern Africa.
I hope that this preview will help you to plan your visit in advance and make sure that Seamless Southern Africa is the most productive business and networking opportunity of the year for you.
I look forward to meeting you in Cape Town.
Gina Bester Managing Director, Terrapinn Ltd – South Africa
WELCOME
CON
TENTS
Conference highlights........................................................ Page 6
Seminar highlights .............................................................Page 18
Visitor attraction highlights ..........................................Page 38
Networking ............................................................................Page 58
Plan your visit .......................................................................Page 62
Sponsors & exhibitors .......................................................Page 66
4 5
CONFERENCE HIGHLIGHTS
“Innovators, thought renegades and disruptors will be
bringing together the entire payments eco-system!”
Heimen Schuring, the Head of Channel Support
& Payments Engines is a seasoned leader and
is currently responsible for the core payment
processing within Rabobank – one of the top banks in
the world!
With an innovative mind Heimen uses his previous
experiences to successfully establish a global product
vision that will come in handy for hundreds of
millions of consumers around the world.
WHY INSTANT PAYMENTS? WHY NOW?
Heimen Schuring
Head of Channel Support
& Payment Engine
RABOBANKNetherlands
With over 1.7 billion people with no access to
formal financial services, this makes it hard for
them to overcome the pressures of poverty.
“Advancing digital payments to drive efficiency,
reduce costs and promote a more inclusive economy”
Innovations in digital financial services are sparking
a series of powerful connections: between poor
customers and the formal economy, and between
services that comprise a new digital ecosystem.
A world-renowned technologist who combines
his passion for finance and innovation to combat
the high percentage of the unbanked!
FINANCIAL SERVICES ARE CHANGING
Kosta Peric
Deputy Director, Financial Services for
the Poor Program
THE BILL & MELINDA GATES FOUNDATIONUnited States
8 9
PANEL: DIGITAL DISRUPTION
MAKING BANKING WORK, WHERE & WHEN YOU NEED IT
How does Sudin do it?
Quite simply.
He is an emerging tech innovator having
served in GE, IBM and Barclays and currently
serves serving as an Innovation Advisor to the
State Bank India. Where he has worked on 70+
technologies and platforms.
He is a Blockchain evangelist, architect and
developer and has established Bankchain
Alliance of 30+ Banks for Blockchain Solutions!
Don’t miss Sudin’s thrilling session about:
Emerging tech: How are they reshaping
payments, UX and changing commerce
• The role of AI, AR, VR and blockchain
• Adapting to the growth of non-cash payments
• Collaboration with fintechs and other F.I’s
• Standing out by having an enhanced
consumer experience
Sudin Baraokar
Chairman & IT Innovation Advisor
BANKCHAIN ALLIANCEIndia
Banks are currently asking themselves, what
will partnerships and digital disruption do to
the current banking eco-system?
Candy Ngula, the Deputy Director for Payments
for the Bank of Namibia will be a panelist and
will give his thoughts on what all this digital
disruption will do to banking.
Central banks, partnerships and digital
disruption: what it will do to banking?
• Driving improved access for the un- and
under-banked
• The role of central banks in promoting
fintegration
• Rethinking regulation to foster innovation
• What digital disruptors can do to banking
and lessons from other industries
Candy Ngula
Deputy Director for Payments
BANK OF NAMIBIANamibia
INFLUENCIAL SPEAKERS
BE PART OF THE PAYMENTS REVOLUTION. CALL TUMISANG ON +27 11 516 4051 OR EMAIL [email protected]
10 11
CONFIRMED SPEAKERS INCLUDE
MATTEO RIZZICo Founder, FinTechStage,
Portugal
MOHAMED LOTFI CHAKROUN
Head of Card Center, Attijari Bank, Tunisia
VUSANI RAVELEFounder, Native Décor, South
Africa
MILTON LANGAHead of Business Banking & Retail, Societe Generale,
Mozambique
MUMBI ODAMEVice President of Digital
Channels for Africa, Barclays, South Africa
MICHAEL MICHIEChief Information Security
Officer, M Oriental Bank Ltd, Kenya
LUSUNGU MKANDAWIRECountry Head, Information Security, Ecobank, Malawi
MPHO DAGADAFounder and Director, Invest
in Future Currency, South Africa
MOHAMED EL SABBANChief Innovation & Strategic Development Officer, Misr Capital Investment, Egypt
PARESH DAYABlockchain Strategist,
Standard Bank Plc, South Africa
RUAN WANNENBURGHead Of Technology,
International, Rand Merchant Bank, South Africa
MALICK DIACo-fondateur, Senkeur24.
com, Senegal
AMINE M. HABISHead of electronic banking, Banque de Développement
Local, Algeria
CANDY NGULADeputy Director for Payments,
Bank of Namibia, Namibia
ANTOINE PAILLUSSEAUFounder & CEO, FinChatBot,
South Africa
CHRIS WOODExecutive: Card Issuing and
Payments, Nedbank Ltd, South Africa
ANDREW STEWARTHead of Middle East and
Africa, WorldRemit, United Kingdom
CHERNAY JOHNSONEngagement Manager, CENFRI, South Africa
ROBYN COOKEHead of Ecommerce, The
Foschini Group, South Africa
TARRYN ABRAHAMSDirector, Boudoir Box, South
Africa
PATRICK SCHOFIELDFounder, Thundafund, South
Africa
SANSÃO MONJANEHead of Information
Technology and Systems, Moza banco, Mozambique
JEAN BUCKHAMOwner, The Gin Box, South
Africa
BENSON MUKANDIWACustomer Service Strategist,
Chartered Institute for Customer Management,
Zimbabwe
AMMISHADDAI OWUSU AMOAH
Managing Director and Chief Executive Officer, Bank of Africa, United Republic Of
Tanzania
ANGUS CLARKEHead of Cyber Security,
TymeDigital by Commonwealth Bank, South
Africa
ANDREW DE KOCKHead for Africa, The Digital
Insurer, South Africa
BABAFEMI O. OYEWOLEMember, Board of directors,
Orabank, Benin
ANDREA OTTINAChief Business Development Officer, Access Bank, United
Republic Of Tanzania
AGRIPPA MUGWAGWAExecutive Director - Retail
Banking & e-Commerce, FBC Holdings Limited, Zimbabwe
ANETH KASEBELEAssociate, Bankable Frontier
Associates, Kenya
NIC RAYChief Marketing Officer, BrandsEye Pvt Ltd, South
Africa
ROBYN KINGLead Industry Relations,
Payments Canada, Canada
CYBERCELLAR
DELIVERED STRAIGHT TO YOUR GLASS
A.J NELChief Executive Officer, Cyber
Cellar, South Africa
BONNIE COOPERChief Marketing Officer,
Roman’s Pizza, South Africa
DAVID TORRFounder & CEO, uCook, South
Africa
HEIMEN SCHURINGHead of Channel Support & Payment Engine, Rabobank,
Netherlands
VICUS BOUWERDivisonal Director : Retail Leasing Africa, Broll, South
Africa
ESPIRITO SANTO MONJANE
Deputy Director of Information Technology
and Systems, Moza banco, Mozambique
RANJITH RAVINDRANATHAN
Chief Operating Officer, Choppies, Botswana
DAVID KATTAHFormer: Head, Payment
Products, Ecobank Ghana Limited, Ghana
JOHN RIGGINSHead of Operations for Asia Pacific, B.T.C. Media, United
States
GAVIN ROSSOUWChief Technology Officer,
Wealth Migrate, South Africa
OLADEDJI B. CHARMEL OGNIN
Managing Director / Directeur General, Union Bank of Cameroon, Cameroon
ROGER ABEHOHead of Commercial Banking Group, Access Bank, Rwanda
ALIOUNE SYLLACEO Founder, Marché Castor
en Ligne, Senegal
DANIELLA SHAPIROChief Executive Officer & Founder, Daniellashapiro.
Com, South Africa
CARL STREMPELCFO, IMburse, United
Kingdom
12 13
LOUIS SIMON DIOHHead of Retail Banking, Diamond Bank, Senegal
MAMADOU DIARRASSOUBA
Head of SME & Retail Banking, Banque Atlantique
de, Cote d’Ivoire
LUKE WARNERCEO / Co-Founder,
Intergreatme, South Africa
ZIMKHITHA Z. ZATUChief Executive Officer – EDGE, Standard Bank Plc,
South Africa
FRANK BANDAHead - Information
Technology, Zambia National Commercial Bank, Zambia
MELAKU KEBEDEVice President Systems & E-Banking, United Bank,
Ethiopia
MIKHAIL VELICHKOCEO, AccesBanque,
Madagascar
CRAIG LUDWIGChief Operating Officer,
Carrol Boyes, South Africa
LAUREN DALLASFounder, The Growth
Academy, South Africa
KIMAAL BAKERDigital Manager Canal Walk,
Hyprop Investments Ltd, South Africa
CHANTEL SMITHead of CRM, Travelstart,
South Africa
ANASTASIA DOBSON- DU TOIT
Co-Founder, Anastellar.co.za, South Africa
SIDY KOUNTADirecteur Général (CEO), Atlantic Microfinance For
Africa, Mali
PHILIP JOSEPH SAIDUHead of Information
Technology, Keystone bank, Sierra Leone
TEBOGO LEGODIExecutive: Digital Lead,
Sanlam, South Africa
STEVEN MAGBUTUHead: Financial controller, Access Bank, Democratic
Republic of Congo
NANCY OTOOHead, Banking Operations, GHL Bank Limited, Ghana
TITOS MUNHEQUETEFounder & CEO, Izyshop,
Mozambique
VERA NAGTEGAALExecutive Head: Hippo.co.za, Hippo Comparative Services,
South Africa
SUDIN BARAOKARChairman & IT Innovation
Advisor, Bankchain Alliance, India
TUNDE LADIPODirector Partnerships, Stellar.
org, Nigeria
LEAH BESSACo-Founder and Head of Product Development,
Gourmet Grubb, South Africa
ISVARI NAIDOOBU Channel & Customer
Manager – eCommerce & Food Aggregators, The Coca-Cola Company, South Africa
ABRAHAM OMANI QUAYEFounder and CEO, Farmart,
Ghana
KOSTA PERICDeputy Director, Financial
Services for the Poor Program, The Bill & Melinda
Gates Foundation, United States
JOSE TIVANEHead of Digital Banking, United bank for Africa,
Mozambique
KENNETH KAYSERVice President: Open
Innovation, ABSA, South Africa
JOHNSON ONDICHOHead of Business
Development Digital Financial Services, Kenya Commercial Bank, Kenya
LLEW MORKELFounder, CTO, DreamBlock,
South Africa
SIMON REYGroup Head : Talent,
Learning and Organizational Development, Ecobank, Togo
TREVOR GOSLINGCo-founder & CEO, Lula Lend,
South Africa
JULIA AHLFELDTFounder and Customer Experience Specialist,
Independent, South Africa
KARVIN ROBERTSCEO / Manager, Libonline
Market, Liberia
MATTHEW DE FREITASFounder, Black Line Sprinting,
South Africa
BLAISE MASTAKY BIRINDWA
Head of Katanga Region, Access Bank, DRC
CHRIS KABAGAMBEManaging Director, Top Finance Bank, Uganda
CATHERINE KARIUKIPartner: Telecommunications,
Media & Technology, Tripleoklaw, Kenya
CAREL DE JAGERBlockchain Consultant,
Blockchain Academy, South Africa
BADE ADESEMOWOCo Founder & CTO, Social
Lender, Nigeria
DARREN FRANKSCEO, TalentintheCloud,
United Kingdom
SHAUN RAYHead Client Experience,
Capitec, South Africa
HOBALLAH SAADECKDirecteur Général,
Hoballahome, Senegal
IMANI TOSHA MASUKEFounder, Hair Palace
Cameroon
AGNIESZKA BUNGSYFounder, TheShop.Mu,
Mauritius
MPODUMO DOUBADAFounder, Pimp My Book,
South Africa
GILDAS AYIKPEHead of Global Transaction
Banking & Innovation, Societe Generale, Benin
KELLY PARKHURSTLead CIB New Digital, ABSA
Capital, South Africa
KIM DANCEYHead: Payments, FNB
International, First Rand Bank Ltd, South Africa
14 15
CLINT PAYNEHead of Customer
Experience, MultiChoice, South Africa
TARYN GILLOwner, The Perfect Hair,
South Africa
DR ELSAMARI BOTHASenior Lecturer, University of Stellenbosch Business School,
South Africa
LINDIE CILLIERSHead of Design, Allan Gray,
South Africa
THEMBANI BIYAMHead of Growth, OrderIn,
South Africa
DYLAN PIATTIChairman of the Board,
Ecommerce Forum Africa, South Africa
GARETH DE BRUYNCo-Founder, Get Neat, South
Africa
DARSHAN CHANDARIACEO, Chandaria Industries
Limited, Kenya
PHUMELELE BEZUVP Sales and Marketing,
www.afriderm.co.za, South Africa
CRISPIN INGLISCEO & Co-Founder,
PropertyFox, South Africa
RAMONA KASAVANFounder, Mimi Women, South
Africa
LAUREN KINGExecutive: eCommerce and Web Services, Edcon, South
Africa
INK EZEFounder, AsoEbiBella.com,
Nigeria
PREETESH SEWRAJCEO & Chief Innovation
Analyst, Product of the Year, South Africa
RABIA GHOORFounder, Swiitchbeauty.com,
South Africa
CHRISTINE DA SILVAChief Marketing Officer,
PropertyFox, South Africa
OLIVER SKOPECCEO, Tupomoja, Tanzania
OUMA TEMACreative and Founding
Director, PLUS-FAB, South Africa
“Great insight into innovation and forward thinking.”- Jessica Naicker, eBucks Regional Heads, FNB, South Africa
16 17
SEMINAR HIGHLIGHTS
BLOCKCHAIN PANEL
LLEW MORKELFounder, CTO, DreamBlock,
South Africa
KELLY PARKHURSTLead CIB New Digital, ABSA
Capital, South Africa
PARESH DAYABlockchain Strategist,
Standard Bank Plc, South Africa
CAREL DE JAGERBlockchain Consultant,
Blockchain Academy, South Africa
AFTER THE INITIAL BUZZ OF BLOCKCHAIN IN THE FINANCIAL SERVICES, IT’S TIME WE REFLECT TO SEE HOW THIS TECH HAS ENABLED THE SECTOR.This debate will go into detail to see if it is living up to the hype and where it has been applied in the real-world, across the financial sector.
You will hear about: • Where blockchain technology is being applied• How blockchain meets key enterprise requirements• The main issues and limitations• Where blockchain is the go to solution• How to maintain information that is going to get updated over time• And more!
THIS FIRE-SIDE CHAT IS HOSTED BY
PANELLISTS:
20 21
WOMEN IN BANKING
Lebo MokgabudiFintech and Financial Inclusion Advisor
EAGLEQUEST AFRICA South Africa
Lelemba C. Phiri
Principal
AFRICA TRUST GROUPSouth Africa
BANKING IS A TRADITIONAL INDUSTRY, HOWEVER MEN NEED TO NOW MAKE WAY FOR THE WOMEN WHO ARE TAKING THIS TRADITIONAL INDUSTRY AND RE-SHAPING IT FROM A SENIOR MANAGEMENT LEVEL!
We have partnered with African Women in Fintech & Payments, our official Women in Banking Panel partner.
Come and listen to this customised panel, were we delve deeper into re-shaping an old traditional industry on the 12 March 2019 at 12:30pm
HOSTED BY
PANELLISTS:
22 23
The Seamless Southern Africa seminars are free to attend. Structured around three themes and offer visitors an unparalleled peer-to-peer learning opportunity.
They bring together exciting players from the commerce space. Giving you a hands on opportunity to experience the latest tech entering the market.
SEMINARHIGHLIGHTS
SOUTHERN AFRICA
SEMINARS
24 25
Over the last few years, there has been a significant shift in the way the world makes payments; from cash to cards to contactless.
But what technology will dominate the industry next?
What are the opportunities created by developments such as AI and blockchain? What will the younger generation demand from their banks in the future?
And, how can banks respond to increasing interest in digital payments?
These are just some of the issues to be discussed in this demo programme which will address the future of payments, digital payments, fintech and migrating from EMV to dual interface.
SEM
INA
R H
IGH
LIGH
TS
12 – 13 MARCH
TUESDAY, 12 MARCH10:30 Answering the banks call for payments Innovation
Pieter de Swardt, Country Manager: South Africa, Entersekt
11:00 Segmentation in the African Prepaid Market
Richard Bialek, Chief Executive Officer, Global Technology Partners LLC
11:30 Revolutionising remittance services with mobile and request to pay
Nick Sorger, Chief Strategy Officer, Bluechain
12:00 RESERVED FOR COMPASS PLUS
12:30 WOMEN IN BANKING PANEL:How are women in fintech and banking changing the world?
Hosted by:
AFRICAN WOMEN IN FINTECH AND PAYMENTS
13:30 RESERVED FOR IDEMIA
14:00 Innovative payment solutions for a cash driven community
RESERVED
14:30 RESERVED FOR BUSYMED
15:00 Infrastructure for global digital payments
15:30 The role of regulation and compliance in promoting financial innovation
16:00
PAYMENTS SEMINARS
26 27
Book your seat today! Register here for free www.terrapinn.com/seamlessafrica
PAYMENTS SEMINARS
WEDNESDAY, 13 MARCH10:30 Optimising your value proposition to drive loyalty and sales
11:00 Using technology to embrace digital transformation
11:30 INTERVIEW: Breaking boundaries: XXXX Bank
12:00 RESERVED FOR OPENWAY - WORKSHOP
13:00 Innovating international payment systems
13:30 RESERVED FOR INVOICEWORX
14:00 How can blockchain tech transform your business?
14:30 Connected experiences: the next tech evolution of banking
15:00 How to secure the future of payments
15:30 The ever-evolving face of cards
16:00 MAKE YOUR WAY TO THE PITCH OFF
28 29
SEM
INA
R H
IGH
LIGH
TS
12 – 13 MARCH
TUESDAY, 12 MARCH10:30 It is all about the customer, it always has been
Hoballah Saadeck, Directeur Général, Hoballahome, Senegal
11:00 Creating the 2025 customer experience now Sidy Kounta, Directeur Général (CEO), Atlantic Microfinance for Africa, Mali
11:30 Creating connected experiences: an evolution for CX in retail Lauren King, Executive: eCommerce and Web Services, Edcon, South Africa
12:00 New store format strategies: using design and insights to get more out of your physical stores Preetesh Sewraj, CEO & Chief Innovation Analyst, Product of the Year, South Africa
12:45Inspire your customers: use digital space to encourage spendingIsvari Naidoo, BU Channel & Customer Manager – eCommerce & Food Aggregators, The Coca-Cola Company, South Africa
13:30 Next gen merchandise management: a key driver for innovation Craig Ludwig, Chief Operating Officer, Carrol Boyes, South Africa
14:00 14:45Price and product competition vs. customer loyalty Agnieszka Bungsy, Founder, TheShop.Mu, Mauritius
15:00 Changing with the times: having a ‘real-time’ responsive supply chainDarshan Chandaria, CEO, Chandaria Industries Limited, Kenya
15:30 Provide easier, quicker payment options for ecommerce on mobileRabia Ghoor, Founder, Swiitchbeauty.com, South Africa
16:00 Top tips to get your mobile checkout to overtake your desktop checkout Imani Tosha Masuke, Founder, Hair Palace, Cameroon
16:30 Optimising your m-commerce design and UXDaniella Shapiro, Chief Executive Officer & Founder, www.oolalacollection.com, South Africa
RETAIL SEMINARS30 31
WEDNESDAY, 13 MARCH10:30 Building smarter, digital shopping malls for the customer of tomorrow
Kimaal Baker, Digital Manager Canal Walk, Hyprop Investments Ltd, South Africa
11:00 Is the brick-&-mortar store truly dead?Vicus Bouwer, Divisonal Director : Retail Leasing Africa, Broll, South Africa
11:30 Frictionless POS: keeping the want of the customer at the forefront of innovationRanjith Ravindranathan, Chief Operating Officer, Choppies, Botswana
12:00 Capitalising on POS tech to thrive, but also keeping down costs Jose Tivane, Head of Digital Banking, United bank for Africa, Mozambique
12:30 The key to success: combining digital and physical to develop unique experiences A.J Nel, Chief Executive Officer, Cyber Cellar, South Africa
CYBERCELLAR
DELIVERED STRAIGHT TO YOUR GLASS
13:00 Really connecting with your customersKarvin Roberts, CEO / Manager, Libonline Market, Liberia
13:30 Digitising human capital, while keeping the human element Simon Rey, Group Head: Talent, Learning and Organizational Development, Ecobank, Togo
14:00 Social media and commerce: who we are and how we liveAbraham Omani Quaye, Founder and CEO, Farmart, Ghana
14:30 Social Media engagement: moving beyond the campaign Ink Eze, Founder, AsoEbiBella.com, Nigeria
15:00 Smart selling: Top tips to get ahead in the pricing warsLauren Dallas, Founder, The Growth Academy, South Africa
15:30 How to effectively market offers, deals and promotions Malick Dia, Co-fondateur, Senkeur24.com, Senegal
16:00 MAKE YOUR WAY TO THE PITCH OFF
RETAIL SEMINARS32 33
TUESDAY, 12 MARCH10:30 Digital Transformation: Culture, collaboration and competition
Christine da Silva, Chief Marketing Officer, PropertyFox, South Africa
11:00 Creating a successful digital culture strategy for 2023Jean Buckham, Owner, The Gin Box, South Africa
11:30 Shaping the future of commerce: Creating an environment for collaboration Anastasia Dobson-du Toit, Co-Founder, Anastellar.co.za, South Africa
12:00 Email automatisation as a tool to create loyalty and attract new customersTebogo Legodi, Executive: Digital Lead, Sanlam, South Africa
12:45 Turning buzzwords into reality: Using influencer marketing as a tool Matthew De Freitas, Founder, Black Line Sprinting, South Africa
13:00 Digital marketing, going back to the basics Schalk Kearney, CEO & Founder, Pet Heaven, South Africa
13:30 Capitalising on the African x-border ecommerce growth rocket Bonny Maya, Founder & CEO, eMart.cd, DRC
14:00 Responding to today’s connected buyer with better prices Ouma Tema, Creative and Founding Director, PLUS-FAB, South Africa
14:30 Collaboration and partnerships to strength your X-border Ramona Kasavan, Founder, Mimi Women, South Africa
15:00 Using blockchain tech to create a new payment channelPhilip Joseph SAIDU, Head of information technology, Keystone bank, Sierra Leone
15:30 Payments and how it redefines the CXRobyn King, Lead Industry Relations, Payments Canada, Canada
16:00 Delivery expectations are straightforward: Same day delivery Titos Munhequete, Founder & CEO, Izyshop, Mozambique
16:30 Social awareness campaigns: using them as to aid a business Tarryn Abrahams, Director, Boudoir Box, South Africa
ECOMMERCE SEMINARS34 35
WEDNESDAY, 13 MARCH10:30 Using data-driven tech to shape your customer journey
Crispin Inglis, CEO & Co-Founder, PropertyFox, South Africa
11:00 Managing customer journeys, not lifestyles Vusani Ravele, Founder, Native Décor, South Africa
11:30 CX best weapon: exposing the potential in measurementClint Payne, Head of Customer Experience, MultiChoice, South Africa
12:00 UX: Focusing on the mobile experience Julia Ahlfeldt, Founder and Customer Experience Specialist, Independent, South Africa
12:30 Digital retail? Bricks retail? Omni channel retail? Will the real retail experience please stand up!Robyn Cooke, Head of Ecommerce, The Foschini Group, South Africa
13:00 Developing an omnichannel ecosystem to deliver seamless CXMpodumo Doubada, Founder, Pimp My Book, South Africa
13:30 Using omni-channel management to bring your customers and channels togetherDarshan Chandaria, CEO, Chandaria Industries Limited, Kenya
14:00 Spearheading B2B growth while optimising techChantel Smit, Head of CRM, Travelstart, South Africa
14:45Top tips for making your CX go hand in hand with your B2B experience Oliver Skopec, CEO, Tupomoja, Tanzania
15:30 The race to automate: increasing efficiency using the correct logistics partner Alioune Sylla, CEO Founder, Marché Castor en Ligne, Senegal
16:00 MAKE YOUR WAY TO THE PITCH OFF
ECOMMERCE SEMINARS36 37
VISITOR ATTRACTION HIGHLIGHTS
Seamless Southern Africa 2019 will play host to many visitor attractions, bringing to life the learning from the conference and demos through a series of thought provoking installations and live interactive launches, showcases and interviews, located
within the exhibition floor.
WOMEN IN BANKING SEMINARS NETWORKINGBLOCKCHAIN FIRESIDE CHAT
40 41
Book your seat today! Register here for free www.terrapinn.com/seamlessafrica
TRANSFORM YOUR BUSINESS AT THE SEAMLESS ECOMMERCE UNIVERSITY The Seamless Ecommerce University is structured around the "How To's" of running a successful online business.
This is an exceptional learning opportunity that will give you the tools to run the most successful ecommerce
business, and it's for free!
In association with:
Hear from the leaders of successful ecommerce businesses in Africa:
What you need to know to deliver a world class omnichannel experience
Effectively using digital platforms to launch and test now offerings
What you need to know to deliver a world class omnichannel experience
Top 10 tips to keep in mind when it comes to website design
Strategies for expansion – what works
What to look for when designing your app
Online brand creation: Gourmet Grubb
Nomics of customer experience four competences of customer management
TUESDAY, 12 MARCH10:30 Top 10 tips to keep in mind when it comes to website design
Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa
11:10 What to look for when choosing a payment platform Preetesh Sewraj, CEO & Chief Innovation Analyst, Product of the Year, South Africa
11:50 What you need to know to deliver a world class omnichannel experienceVera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative Services, South Africa
12:30 Online brand creation: Gourmet GrubbLeah Bessa, Co-Founder and Head of Product Development, Gourmet Grubb, South Africa
As seen on Carte Blanche! Making ice cream from insects, while creating an online brand reputation
13:10 Effectively using digital platforms to launch and test now offerings Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa
13:50 Nomics of customer experience four competences of customer management Benson Mukandiwa, Customer Service Strategist, Chartered Institute for Customer Management, Zimbabwe
The world’s First Port of Call for Customer Relationship Management
14:30 Strategies for expansion – what worksDr Elsamari Botha, Senior Lecturer, University of Stellenbosch Business School, South Africa
Africa’s leading business school
15:10 How to take your customer from engagement to purchase Titos Munhequete, Founder & CEO, Izyshop, Mozambique
Mozambiques go to website for everything
15:50 How to implement the necessary security protocols, while working with an out-sourced logistics partner Gareth De Bruyn, Co-Founder, Get Neat, South Africa
ECOMMERCE UNIVERCITY SEMINARS44 45
WEDNESDAY, 13 MARCH10:30 Top 10 tips to keep in mind when it comes to website design
Bonnie Cooper, Chief Marketing Officer, Roman’s Pizza, South Africa
Shift ONE: Teaching you to take your social media to the next level
11:10 What to look for when designing your appLindie Cilliers, Head of Design, Allan Gray, South Africa
11:50 What you need to know to deliver a world class omnichannel experienceTaryn Gill, Owner, The Perfect Hair, South Africa
As seen on shark tank! Delivering a world class experience with a niche product
12:30 5 actionable tips on how to build and grow your online community Ink Eze, Founder, AsoEbiBella.com, Nigeria
Taking Nigeria to the World by using an online community only
13:10 Effectively using digital platforms to launch and test now offerings Warrick Kernes, CEO, Insaka eCommerce Academy, South Africa
Small business owner? Learn about all the digital platforms you can use here
13:50 Next generation shopping: the ultimate convenience in the shopping experienceThembani Biyam, Head of Growth, OrderIn, South Africa
How is OrderIn taking on the big tech giants to create the ultimate experience?
14:30 Strategies for expansion – what worksVera Nagtegaal, Executive Head: Hippo.co.za, Hippo Comparative Services, South Africa
15:10 How to take your customer from engagement to purchase Phumelele Bezu, VP Sales and Marketing, www.afriderm.co.za, South Africa
15:50 How to implement the necessary security protocols, while working with an out-sourced logistics partner
ECOMMERCE UNIVERCITY SEMINARS46 47
Book your seat today! Register here for free www.terrapinn.com/seamlessafrica
STARTUP PAVILLIONSECURING FUNDING IS AN ESSENTIAL PART OF YOUR JOB AS A FOUNDER. BUT OF FAR GREATER IMPORTANCE IS LOCKING IN REAL BUSINESS THAT CAN MAKE YOUR START-UP SUSTAINABLE, KEEP YOUR EXISTING INVESTORS HAPPY AND ENSURING RAPID GROWTH.
At Seamless Africa we are all about bringing together SME retailers, e-commerce merchants, bankers and more to help them understand the technology driven future of commerce across Africa.
Startups are a key part of this future, and each year we are delighted to provide genuine startups a platform to access our 2 500 attendees with a pod stand on the exhibition floor, an opportunity to pitch their solution within the exhibition pitching theatre and more.
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Ivoiceworx is a working capital financing company founded in 2015. Our aim is to provide access to inventory and purchase order financing for small businesses. Small to Medium Enterprises (SMEs) face great challenges in accessing trade finance with an unmet demand of US $120 billion in Africa (one-third of the continent’s trade finance market) and US$700 billion in developing Asia. Bridging these gaps in provision would unlock the trading and employment potential of thousands of businesses and individuals around the world.
APPtitude Solutions is a South African startup focused on innovative video technology. Our main product is ONVIDEO. ONVIDEO is a unique video service that converts passive video to be interactive. Using motion tracking and AI we create clickable content on the video. For publishers and brands, this provides a unique way to engage consumers thereby increasing the user experience and sales potential.
STARTUP PAVILLION
Hasty Express is Cape Town based startup that specialises in cloud based logistics software, We have developed our product through a simple philosophy, “technology that empowers you to do more, with less.” An Entire business ecosystem, of clients, drivers, operations managed from a central platform. Making every business transaction simpler, more efficient and measurable.
At FinChatBot, we want to bring people closer to financial services with an interactive and fun experience. Through an intelligent and human-like conversation, our smart bot offers a more intuitive and efficient customer journey increasing client’s conversion rate.We are developing chat bots to help financial service providers acquire & retain customers thanks to AI-powered conversationsText based conversation has become the new medium connecting businesses with customers. With FinChatBot, financial businesses can now engage in real time with their audience through their preferred communication channel.We’re talking chat bots, UX and personalisation.
Evolve Universe is an ecosystem designed to empower people and companies in the adoption of digital innovation and leading edge technologies so that they can improve their lives and businesses to become more sustainable. Founded in 2014 during the onset of the Green Economy Revolution in South Africa, Evolve developed into a respected turnkey solutions provider for leading edge technologies into the residential, commercial and industrial sectors. Although our focus was on driving sustainability, we quickly became IoT technology application experts through our project experience in solving real world problems in different market verticals.
DCMN is the growth marketing partner for digital businesses and startups. The company’s holistic, data-driven approach combines technology with expert knowledge to grow the market leaders of tomorrow. From its offices in Cape Town DCMN equips its clients to scale efficiently in their own markets or internationally, whether they need creative, media plans, or campaign strategies. All of this is supported by technologies DCMN designs and builds – specifically DC Analytics, its attribution software, that allows brands to track and optimise their offline advertising.
For SMME’s to grow they need access to market. Market Access is governed by Ad Space which is costly or Word of Mouth which requires volume, both are often not in ready supply for SMME’s.Da-Mark.com is an Expanding Online Market Place which allows SMME’s to respond to tender requests from potential consumers for goods and services by geo-location and Service Offering.The system greatly reduces cost to market for the supplier and saves the consumer time (No need to hunt down suppliers) and money (No more middle men) whilst building up local communities and creating employment for local people.
At Gotbot AI, we believe that businesses should spend time offering a personalised customer experience instead of doing menial, repetitive tasks. That’s why we train our AI to predict case meta-data & suggest or automate answers. This process saves valuable time and exponentially improves accuracy every time you receive a new message. Gotbot AI offers 3 products. A Social Commerce, Leads Generation and Customer Experience solution. Customers can get the information and service they require through simple Facebook Messenger, Twitter, WeChat, Skype, SMS, In -App chat and Web chat conversations.
BusyMed exists to help solve the problem of access to legal, quality medication for people in developing countries that have pharmacies located many kilometres from where they live.We are a medicine price comparison and ecommerce platform. We assist the general public to search, find and buy prescription, non-prescription and consumer goods products from their local pharmacies in a convenient and cost effective way.BusyMed provides pharmacies with an easy to use cloud-based ecommerce platform that’s easy to use for both them and their customers as well as puts them on a single marketplace with other pharmacies in the area.
Fineazy is an AI-powered chatbot empowering excellent, informed financial decisions. We believe financial capability is part of a person’s dignity, yet finance is hardly ever taught in a simple, engaging and accessible way. Until now.Financial confidence starts with Fineazy.
DéMars is revolutionizing micro payments, by enabling unbanked customers to buy goods and services online - anywhere in the world - on their phones.Thus providing merchants with access to a vast pool of new customers.
Onfinga provides the market with a secure, easy to use biometric payment solution. Progressing the digital payment landscape significantly and saving consumers and retailers, valuable time, money and administrative hassle.
Paper transaction slips issued in the retail industries are expensive, impractical and outdated. They pollute the environment, fade over time, go missing and are an irritation to everybody. Retailers are wasting millions on issuing paper slips.EcoSlips is an award winning digitisation service that converts paper slips from point-of-sale, ATMs, and other pay systems into digital, eco-friendly, inter-active slips that are sent to your mobile phone.The system integrates seamlessly with retailers and banks to save cost, preserve the environment and boost sales. EcoSlips can save retailers millions of rands while reducing paper waste and preserving trees. Paper slips will soon be a thing of the past and digital, eco-friendly transaction slips the new norm.
Wala is a zero-fee financial services app for emerging markets. Through a trustless and decentralized financial system, Wala enables greater levels of economic participation for emerging market consumers. Today, these consumers are willing and able to participate in the formal financial system, but are disincentivized due to the high fees associated with current services. With Wala, consumers can participate in a borderless zero-fee financial system specifically designed for them.Wala is the launch partner of $DALA (the open-source multi-chain crypto asset designed for emerging markets), the first major contributor to Dala’s open source development and is the first application enabling the use of $DALA for transactions and peer-to-peer transfers. For additional information, please visit: https://getwala.com/
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FINTECHS & COMMERCE STARTUPS FROM ACROSS THE WORLD
5 to 10 fintech’s and commerce startups will have five minutes each to pitch their product or solution to our expert panel made up of VC’s, funds and consultants. These innovative, early-stage companies will come head-to-head live and on stage at Seamless Middle East 2018.
In these five-minute pitches, competitors will try to convince our industry experts that their business model, technology or platform is going to be a game changer that will revolutionize the region’s fintech industry.
The winning startup will get a a unique opportunity to gain insight from key business players.
• A 4m2 stand at Seamless Southern Africa 2020
• One hour appointments with each judge (based on their availability) to mentor your company
JUDGES
Kenneth Kayser
Vice President: Open
Innovation
ABSASouth Africa
Zimkhitha Z. Zatu
Chief Executive Officer
– EDGE
STANDARD BANK PLCSouth Africa
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Card technologies & chip
manufacturers
Merchandising solutions
Payment processors
Fintech Innovation
Banking technologies
Analytics and big data
In store technology
ID and security
POS
Digital marketing
Supply chain, ERP
Mobile commerce solutions
Delivery and
LogisticsLogistics
CRM & Loyalty
Payment gateway
Insurtech
Omnichannel solutions
Implementation partners
Checkout, selfservice,
kiosk
Regtech
Payment platforms &
issuers
NFC
Turnkey retail tech,
ERP
Security
AI
Ecommerce platforms
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P
48 Aware Inc .9m2
13a Transactional Payment Solutions
15m2
Meeting Room 3
Meeting Room 2
RESERVED
4. Bluechain
15m2
PAYMENTS - Track 2
(Post plenary)
1. Innovatric
s 9m2
18.Sunyard
Technologies
18m2
VISITOR & DELEGATE LOUNGE- DISCOVER FINANCIAL SERVICES
AVAILABLE
20.Altius Solutions
4m2
For bookings or questions, please contact Garth Goodman on 011 516 4005 or at [email protected]
Seamless PaymentsMain Conference & Track 1
ENT/
ENT/
21. Bluecode
4m2
ORGANISERS OFFICE
BOOKED
ENT/
15.Magtek
18m2
FINTECH - Track 3
19. Comp
ass Plus
18m2
8.Entersekt 36m2
25. J Stephen
Lab(Sewoo Tech)12m2
10. IDEMIA 24m2
11.Evolis 12m2
17. GTP 21m2
6.Dspread6m2
MEDIA LOUNGE
14. Openw
ay Europe
SA 18m2
2Bullion IT 9m2
3. DZ Africa 9m2
5. CARDP
AY 6m2
2020 Sales Stand
26. Innovative Assessments 2m246 42.GotBot 2m2
35. FinEazy 2m2
41. DCMN 2m2
39. FinChatBot 2m2
34. APPtitude Solutions 2m2
36. De-Mark 2m2
18m2
4m2
PAYMENTS UNIV
16. Wirecard 21m2
MEETING HUB
32. EcoSlips 2m2
FINTECH UNIV 72m2
VISITOR CAFÉ
33. Evolve Universe 2m2
30. BusyMed 2m2
31. Wala 2m229. Onfinga
2m2
40. Invoiceworx 2m2
37. Hasty Express 2m2
9. 18m2
13b Pax Technology
15m2
SPEAKER LOUNGE
43.Apollo Colours 6m2
44. Ubivelox6
m2
45. SPS
6M2
RETAIL SEMINAR
24
ECOMM SEMINAR ECOMM UNIVERSITY
28. DeMars 2m2
CTICC Exhibition halls 8 and 9exit entrance
As at: 2019/02/0112:51 PM* Floor plan subject to change
BOOK ONE OF OUR LAST STANDSCONTACT GARTH ON +27 11 516 4005 OR EMAIL [email protected]
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NETWORKING
We understand that relationships matter more than ever and at the end of the day, the success of Seamless Southern Africa will be determined by the number of quality contacts you make.
We’ve added several new initiatives alongside the annual networking features to accelerate collaboration and stimulate business connections.
With speed networking, peer-to-peer roundtables, private networking rooms, exhibition tours, a new mobile app and more.
Seamless Southern Africa 2019 will feature one unique exhibition opening. The “Official event inauguration and exhibition opening” is at 10.00am on 12 March 2019.
Welcome to Jujama, a networking application for the attendees of Seamless Southern Africa 2019. This powerful app brings the event to your mobile device and allows you to:
• See the attendee list and send out meeting requests
• View the full agenda and floor plan
• Pull your information from LinkedIn to update your profile
• Network and post discussions to our live thread
• View the sponsors and exhibitors
Watch out for an email from [email protected] the networking concierge; this will contain your login details.
There were more than 350 pre-arranged meetings through the app last year so make sure you don’t forget to login and make the most of the networking opportunities available.
Register for Seamless now and get started!
Do you struggle to get meetings with your key prospects? Do you know what you would say if you got them in a room for 30 seconds? Get working on your pitch now. Conference ticket holders get access to an intense hour of speed networking where you will exchange business cards with more buyers than you could meet in a year!
It’s much better to be in the inner circle than standing on the sidelines – these interactive roundtable sessions in the conference are your chance to meet the Southern Africa’s top retailers, banks, telcos and brands. Leave here buzzing with actionable ideas that will revolutionise your business and with the contacts to make change happen.
Our networking team works year-round building important relationships with key buyers from across Southern Africa and will have a delegation of VIP buyers of payments and commerce technology, with purchasing power of millions of dollars, attending the show.
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PLAN YOUR VISIT
FOOD COURT – Visitors can make use of the visitors lounge, at the back on the left side of the expo floor (Exhibition Hall 9)
PARKING – CTICC 2 P3 parking
REGISTRATION FOR VISITORS – Opens from 07h00
EXHIBITION – Opens at 10:00 (Day 1 & Day 2)
COCKTAIL FUNCTION – Life Grand Café, V&A Waterfront
BUSINESS CENTRE
A Business Centre is situated in the Main Foyer of CTICC 1.
Business services include printing, photocopying, faxing, binding, laminating, etc.
COFFEE SHOPS
The CTICC has two coffee shops. Coffee on the Square is situated on the ground floor in the Main Foyer of the CTICC 1 and Coffee on the Circle is situated in CTICC 2 on the ground floor reception area. The two coffee shops offer light refreshments including breakfasts and lunchtime meals, pastries, cakes, coffees and teas. The cafés have extended opening hours as and when required.
ACCOMMODATION
In walking distance of the CTICC are the city’s major hotels, providing over 4 500 rooms of three-star quality and above, including the 483-room five-star The Westin Cape Town which forms part of the convention centre complex. There are more than 16 000 rooms in hotels and guest houses in a 45-minute radius of the city centre, which has an efficient road network and good local transportation.
Pre-register in advance. You will be sent a badge to your email to print off allowing you quick and easy access: www.terrapinn.com/SeamlessAfrica
1
Create a personalised itinerary planner to book the exhibitors and speakers that you want to meet and hear.
2
If you want to meet buyers, be sure to buy a conference ticket and get full access to Jujama – the new matchmaking service: www.terrapinn.com/SeamlessAfrica
3
Browse the exhibitors that will be on the floor so you can navigate the payment, fintech, retail and ecommerce trends: www.terrapinn.com/exhibition/seamless-africa/sponsors-and-exhibitors.stm
4
Source innovative suppliers in advance and contact them before you visit the show. By registering you will automatically receive access to this online match making platform. It’s that simple! www.terrapinn.com/SeamlessAfrica
5
Add Seamless Southern Africa to your diary now and ensure you do not miss any of the amazing content available. www.terrapinn.com/template/live/add2diary.aspx?e=9909
6
6 TOP TIPS TO MAKE YOUR VISIT TO SEAMLESS SOUTHERN AFRICA
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SPONSORS & EXHIBITORS
EXHIBITORS
SPONSORS
SPONSORS AND EXHIBITORS
PARTNERS
MEDIA PARTNERS
ASSOCIATIONS
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12 – 13 March 2019 Cape Town International Convention Centre, Cape Town, South Africa
EXPO OPENING HOURS:Tuesday, 12 March 2019: Conference 10am – 5pmWednesday 13 March 2019: Conference 10am – 5pm
www.terrapinn.com/seamlessafrica
CRM, loyalty
solutions
Payment processors
Delivery and Logistics
POS
Mobile commerce solutions
NFC
Payment gateway
Regtech
Checkout, selfservice,
kiosk
Analytics and big data
ID and security
Digital marketing
Supply chain, ERP
Analytics and Big Data
Security
Mobile commerce solutions
