Ahmed Refaat Abd Elmoneam ADRESS: Abo Hail – DUBAI – U.A.E.

MOBILE: (+971) 0567704953 E-MAIL: ahmed.refaat24.7@gmail.com

SUMMARY

Seeking a position in a highly professional environment where my technical skills can be applied to provide maximum benefits for the organization ,enables me to develop my skills, acquire practical experience and make beneficial use of my previously acquired knowledge and working experience.

ADDITIONAL INFORMATION

Nationality EgyptianDate of birth, Location 1/2/1988 - Egypt Gender MaleMarital Status SingleMilitary Status ExemptedVisa Status Visa on NAMSHI General Trading

-Has valid UAE driving license -has own car

EDUCATION2013

-Graduated from high school with grade 96% at 2005.

-Bachelor of Veterinary Medical Sciences, Mansoura university, Egypt

EXPERIENCE

-Trained in pharmacies at summer 2009, 2010, 2011,2012,2013.

From 2012 to 1\2013:- Mansoura university slaughterhouse

-keeps hygienic standards inside slaughter house.-examination of animals before slaughtering.-accurate examination of carcass.-supervise condemnation of carcass which doesn`t fits human consumption.

From 7/2013 to 2/2014:- Medical representative in Dawam company

-Assess clients’ needs and present suitable promoted products-Liaise with and persuade targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis-Provide product information and deliver product samples-Attend sales meetings, conference calls, training sessions and symposium circuits-Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message-Build positive trust relationships to influence targeted group in the decision making process-Monitor and analyze data and market conditions to identify competitive advantage-Keep accurate records and documentation for reporting and feedback-Pursue continuous learning and professional development and stay up-to-date with latest medical data

-1/4/2014 till now Customer support association team senior NAMSHI General Trading Co.

Responsible for marketing and following up shipments, dealing with different couriers, convincing customer with company products, know how to handle customer and make me completely satisfied of company products and service level.

-Management team member:-

Supervisor of escalations team who has the ability to handle CST and solve complicated cases and seeking for making CST 100 % satisfied with the service .

-Description:-

-Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization-Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task-Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise-Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process-Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly-Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises-Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly-Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies-Assuring the team's availability if the problem arises during the monitoring period, closing the escalation process once the monitoring period is completed successfully, and ensuring customer satisfaction before closing the escalation

Courses:

-Selling skills- Presentation and Communication Skills.

Languages: Arabic: Mother tongue

English: Fluent (written/Spoken)

Highlights

Very good at time managementExcellent in problem solving skills Persuasive skillsVery good at communication skillsReady to work under pressureAble to act in a teamwork environment or aloneDeveloping good relations with others

*Computer: very good at word, internet and good at excel.

Finally at the end of my CV

I am seeking for a job opportunity at yours advanced company. I hope I can contact you as soon as possible.

Yours sincerely

Ahmed Refaat