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13TH ANNUAL
STEVIE®AWARDSFOR SALES & CUSTOMER SERVICE
Awards Banquet and PresentationsFriday, February 22, 2019
Caesars Palace • Las Vegas, Nevada
PROGRAM SPONSORS
Welcome to the 13th annual Stevie® Awards for Sales & Customer Service, the world’s top honorsfor business development, sales, contact center and customer service professionals.
This year the program received more than 2,700 nominations, an increase of 8% over 2018, fromorganizations in 45 nations.
From November 2018 through early January this year, more than 150 professionals around theworld reviewed, rated and commented on the nominations. Just about 34% of the nominations considered received average scores high enough to qualify as Finalists, all of which will be recognizedtonight as Gold, Silver or Bronze Stevie Award winners. All of the judges are acknowledged in thisprogram. We can’t run a successful awards program without our volunteer judges, and we can’t thankthem enough for their participation.
Stevie Awards competitions receive more than 12,000 nominations each year from organizations of every type in more than 70 nations. This spring we’re accepting entries for the 6th annual Asia-Pacific Stevie Awards, The 17th Annual American Business Awards®, The 16th AnnualInternational Business Awards®, and the fourth edition of the Stevie Awards for Great Employers. I invite you to learn more about these and our other competitions at www.StevieAwards.com.
Thank you for participating in the 13th annual Stevie Awards for Sales & Customer Service, andfor joining us this evening. Best wishes for continued success!
Cordially,
Michael GallagherPresident, The Stevie Awards
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Program ContentsBanquet and Presentations Agenda 3Business Development Awards Categories 5Customer Service Success Awards Categories 7New Product & Service Awards Categories 7Sales Distinction Awards Categories 15Solution Provider Awards Categories 15Sales Achievement Awards Categories 19Sales Individual Awards Categories 22Sales Team Awards Categories 24Customer Service & Contact Center Achievement Awards Categories 25
Customer Service & Contact Center Individual Awards Categories 31
Customer Service & Contact Center Team Awards Categories 34
People’s Choice Stevie Awards forFavorite Customer Service 40
Customer Service Department Awards Categories 40
Grand Stevie Award Presentations 42
Judging Committees 43
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Banquet and Presentations Agenda
5:15 pm Awards presentations in this order
Business Development Awards Categories
Customer Service Success Awards Categories
New Product & Service Awards Categories
Sales Distinction Awards Categories
Solution Provider Awards Categories
6:00 pm Reception
7:00 pm Dinner
7:30 pm Awards presentations in this order
Sales Achievement Awards Categories
Sales Individual Awards Categories
Sales Team Awards Categories
Customer Service & Contact Center Achievement Awards Categories
Customer Service & Contact Center Individual Awards Categories
Customer Service & Contact Center Team Awards Categories
Presentation of the People’s Choice Stevie® Awards for Favorite Customer Service
Customer Service Department Awards Categories
Presentation of the Grand Stevie® Award Trophies
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BUSINESS DEVELOPMENT AWARDS CATEGORIESBusiness Development Executive of the YearAMN Healthcare, San Diego, CA USA:
Ralph Henderson, AMN Healthcare President ofProfessional Services and Staffing
Birevim, Istanbul, Turkey: Murat Ciftci, Founder & Chairman
HomeServe USA, Norwalk, CT USA: Andrew DeCastro, Vice President of Business Development
New Heights Educational Group, Inc., Defiance, OH USA:Pamela Clark, Executive Director of NHEG
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
Verified Volunteers, a Sterling Company, Fort Collins, CO USA:Christina Brown, Vice President of Client Experience
WekaIO, San Jose, CA USA: Barbara Murphy, Vice President of Marketing — From Stealth to Powerhouse
Business Development Professional of the YearHomeServe USA, Norwalk, CT USA:
Outstanding Contributor to Business Development Goalsand Generous Mentor for Team — Larry Byrne
The Allure Group, Brooklyn, NY USA: Edward L. Lai, Corporate Director of Asian Initiatives
WinWire, Santa Clara, CA USA: Mehul Agarwal, Director of Strategic Accounts
Business Development Achievement of the Year—Financial Services IndustriesJohn Hancock Financial Services, Boston, MA USA:
Long-Term Care Portal
Sales Partnerships, Inc., Broomfield, CO USA: Delivering Large Scale Results While Under the National Spotlight
Business Development Achievement of the Year—Services IndustriesCross Country Home Services, Fort Lauderdale, FL USA:
Let’s Make A Deal: Cross Country Home Services, Master Negotiator
Employment Background Investigations Inc., Owings Mills, MD USA: New Partner Alliance Team Makes Partnerships Primary Revenue Driver
Business Development Achievement of the Year—Technology IndustriesInteractions, Franklin, MA USA:
Interactions Transforms Customer Engagement withIntegration of Full Omnichannel Capabilities
Pushpay Holdings Limited, Redmond, WA USA: Pushpay — Personalized Customer Service
WinWire, Santa Clara, CA USA: Achievements of Strategic Accounts
Business Development Achievement of the Year—Transportation IndustriesDHL Express (Poland) sp. z o.o., Warsaw, Poland:
Volume increase 37% compared to 2017 in international B2C
DHL Express, Nairobi, Kenya: ‘Power up your potential’ E-Commerce
Business Development Achievement of the Year—All Other IndustriesDHL Express Peru, Callao, Peru:
Empowerment Program: I’ve Got The Power
HomeServe USA, Norwalk, CT USA: Flawless Execution of Best Practices Leads toUnprecedented Success
Response, Lindon, UT USA: Biz Dev
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2019 Finalists5:15 pm Award Presentations
See the 2019 Gold, Silver, BronzeStevie® Award Placements amongthe Finalists.
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CUSTOMER SERVICE SUCCESS AWARDSCATEGORIESCustomer Service Success—Business Service IndustriesAdvantage Media Group|ForbesBooks, Charleston, SC USA:
A Spirit of Service and Hospitality in the Lowcountry
IBM, Armonk, NY USA: Pursuing Excellence in Serving its Customers
Customer Service Success—Financial Service IndustriesGuideWell Connect, Jacksonville, FL USA:
Health Plan and Provider — Make a Perfect Match
John Hancock Financial Services, Boston, MA USA:Customer Centric Strategic Initiatives
OneWest Bank, Pasadena, CA USA: OneWest Bank: One Customer and One Business at a Time
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Excelling in customer service
Customer Service Success—Other Service IndustriesArzum, Istanbul, Turkey: Arzum After Sales Services Team
Delta Defense, West Bend, WI USA: The Pillar of Light in a Moment of Darkness
DHL Express, Algiers, Algeria: Center Of Excellence “CEO” Certification
Customer Service Success—Technology IndustriesActive Digital, Tunbridge Wells, Kent, United Kingdom:
Active Digital’s Customer Service Winning Story
Cvent Inc., McLean, VA USA: Cvent Client Services
DATABASICS, Reston, VA USA: Customer Service:Tenacious & Unrelenting Against Barriers
IBM, Armonk, NY USA: Account Coverage Change Tool
Intellis, New York, NY USA: Developing Dimensional Customer Service
Masergy, Plano, TX USA: Masergy — Helping Customers Achieve “What’s Next”
MentorcliQ, Columbus, OH USA: Fun & Effective Customer Success
MessageGears, Atlanta, GA USA: MessageGears Customer-Driven Technology SolutionsDrive Rapid Growth
Nasdaq Corporate Solutions, New York, NY USA: Nasdaq Boardvantage — Continuing to strive for Excellence
Optuno, Miami, FL USA
Patagonia Health, Cary, NC USA: Scaling 2.0 — A business strategy driven by 100% customer reference-ability
ShopKeep Inc., New York, NY USA
Customer Service Success—All Other IndustriesDarlings of Chelsea, London, United Kingdom:
Creating a sector-leading multi-channel customer experience
Simplilearn, San Francisco, CA USA: Customer Centricity as a Lesson in Customer Success
NEW PRODUCT & SERVICE AWARDS CATEGORIESBusiness Intelligence Solution—NewCubeSmart Self Storage, Malvern, PA USA:
CubeSmart: Innovation Leader
Delta Vacations, Minot, ND USA: Getting the calls to right person: Increasing efficiency and boosting sales at the same time
IBM, Armonk, NY USA: Quota Account Module (QAM)
Sales Partnerships, Inc., Broomfield, CO USA: Business Intelligence Application of Machine Learning to Recruiting and Performance Management
Business Intelligence Solution—New VersionComcast Philadelphia, PA USA:
Comcast Care Business Intelligence: Agent Performance Management & Analytics
Confirmit, London, United Kingdom: Confirmit — Smarter Business Intelligence: Empowering Better Business Decisions that Drive BetterBusiness Outcomes
First American Database Solutions, Santa Ana, CA USA:Providing Transparency on Real Property: Leveraging Data to Flag Hidden Threats
Pointillist, Boston, MA USA: Pointillist Business Intelligence Solution — New Version
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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedCollaboration Solution—NewIBM, Armonk, NY USA:
Nano as a Service (NaaS) 24X7 Query Processing
Nextiva, Scottsdale, AZ USA: Nextiva Unveils NextOS, the ideal collaboration solution
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Collaborative Junior ISAs
WNS (Holdings) Limited, Mumbai, India: Collaboration solution: A leading FMCG player and WNS
Collaboration Solution—New VersionClickMeeting Ltd., Gdansk, Pomorskie, Poland:
ClickMeeting Webinar Software: New room, new technology, new features
HP PPS Australia, Sydney, NSW, Australia: Premium Partner Support
Contact Center Solution—NewDelta Vacations, Minot, ND USA: Atlas Dashboard
i2x, Berlin, Germany: i2x: Helping contact centers capture,understand, and extract actionable insights from phoneconversations in real-time
KT, Seoul, South Korea: “HINT” & “GiGA Care”, Solutions for Both Customers and Consultants
Nuance Communications, Inc., Burlington, MA USA: The Modern Voice: Nuance’s AI-Powered Engine forConversational Dialog
Sparkcentral, San Francisco, CA USA: Sparkcentral — Automated Messaging Distribution Platform
Squelch, Redwood City, CA USA: Optimize the customer experience through the teams thatserve customers after the sale
VXI Global Solutions, Los Angeles, CA USA: Training Simulator
Contact Center Solution—New VersionComm100, Lewes, DE USA: Comm100’s AI-powered chat
Concentrix, Fremont, CA USA: Concentrix Business AnalyticsTurns IVR Data into Business Value
IBM, Armonk, NY USA: Territory Quota Change Alignment Tool (TQCAT)
Mediatel Data SRL, Bucarest, Romania: Mediatel Contact Center suite
NICE, Hoboken, NJ USA: NEVA (NICE Employee Virtual Attendant)
NICE inContact, Salt Lake City, UT USA: NICE inContact CXone: Winning Every Interaction, Earning Lifelong Loyalty
Nuance Communications, Inc., Burlington, MA USA: Nuance Security Suite — Leveraging AI to Curb FraudAcross Voice and Digital Channels
Unisys, Blue Bell, PA USA: InteliServe: Innovating the Digital Workplace
CRM Suite—Enterprise—NewCubeSmart Self Storage, Malvern, PA USA:
CubeSmart: Innovation Leader
Nextiva, Scottsdale, AZ USA: NextOS is the ideal CRM Suite solution for enterprises
CRM Suite—Enterprise—New VersionPegasystems Inc., Cambridge, MA USA:
Pega Infinity™: Revolutionizing How Businesses EngageWith Their Customers
CRM Suite—Midmarket—NewAkSigorta, Istanbul, Turkey:
A New Digital Era on Omni-Channel Customer Journey for Aksigorta
CRM Suite—Midmarket—New VersionZaius, Boston, MA USA: Zaius: B2C CRM
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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedIncentive Management Solution—NewCarrefourSA, Istanbul, Turkey:
CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales
IBM, Armonk, NY USA: Commissions Expense Accruals
IBM, Armonk, NY USA: Sales Target Interlock Using IBM Planning Analytics
IVR or Web Service Solution—NewAttivio, Newton, MA USA:
Deliver better web self service and case resolution with Elevate from Attivio
IBM, Armonk, NY USA: Client Sales Resource Locator (Web & Mobile)
IVR or Web Service Solution—New VersionArtificial Solutions, Stockholm, Sweden:
Teneo: Delivering the multi-channel experience.
Inference Solutions, San Francisco, CA USA: Inference Studio — Intelligent Virtual Agent Platform
KT, Seoul, South Korea: Customized IVR Based on Customer Effort Scores
Oi, Rio de Janeiro, Brazil: IVR Speech Recognition adds agility, cost reduction andincreases Oi’s customers’ satisfaction
Marketing Solution—NewCarrefourSA, Istanbul, Turkey:
CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales
EFG Companies, Irving, TX USA: Bringing L.O.V.E. to Client Management
EFG Companies, Irving, TX USA: Empowering Consumers in B-2-B-2-C Market
GuideWell Connect, Jacksonville, FL USA: An Idea is Born
Refactored, Windsor, CO USA: CompassABM by Refactored
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project
Marketing Solution—New VersionSwrve New Media, San Francisco, CA USA:
Swrve 3.0: Unmatched Multichannel Engagement
Relationship Management Solution—NewItaú Unibanco Holding S.A., Sao Paulo, Brazil:
Transactional NPS in Customer Service
John Hancock Financial Services, Boston, MA USA: An innovative way to share content for everyday use
Nextiva, Scottsdale, AZ USA: NextOS is the best relationship management solution on the market
Strikedeck, Sunnyvale, CA USA: Strikedeck Blitz — A Self-Serve Customer Success Solution
Relationship Management Solution—New VersionChorus.ai, San Francisco, CA USA:
Chorus.ai Ensures Better Handoffs and Prep, LeavingSalespeople Better Prepared and More Effective
Impartner South Jordan, UT USA: Impartner PRM
Strikedeck, Sunnyvale, CA USA: Strikedeck Customer Success Management Tool 3.0
Vocalcom, Paris, France: Vocalcom Survey Design
Sales Automation Solution—NewIBM, Armonk, NY USA: Specialty Quota Module (SQM)
Sales Automation Solution—New VersionChorus.ai, San Francisco, CA USA:
Chorus.ai Takes Care of All The Details, Leaving Reps toDo What They Do Best, Sell
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
IBM, Armonk, NY USA: IPL Creation Enhancements with RPA/Python
Sales Partnerships, Inc., Broomfield, CO USA: Territory Management Expanding Application into Sales Automation
SalesPreso, Melbourne, VIC, Australia: SalesPreso — delivering customer-relevant presentations in minutes
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NEW PRODUCT & SERVICE AWARDS CATEGORIES—ContinuedSales Enablement Solution—NewBMC Software, Houston, TX USA: Territory Ninja Tool
Brainshark, Waltham, MA USA: Brainshark Machine Analysis
ConnectLeader, Salem, NH USA: ConnectLeader Sales Engagement Platform
Garanti Bank A.S., Istanbul, Turkey: Digital Auto Loan Application
IBM, Armonk, NY USA: Engage AR — Excellence in Managing Account Receivables
PROLIFIQ, Beaverton, OR USA: PROLIFIQ ACE®— Sales Enablement and Content DeliveryNative on Salesforce
Revenue Storm Corporation, Schaumburg, IL USA: RevUp Your Sales Wins in a Virtual Classroom
Sales Enablement Solution—New VersionBigtincan, Boston, MA USA: Bigtincan Life Sciences
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales
Chorus.ai, San Francisco, CA USA: Chorus.ai is Ramping Reps to Productivity Faster
MindTickle, San Francisco, CA USA: MindTickle Sales Readiness Platform
Sales Partnerships, Inc., Broomfield, CO USA: Revolutionizing Field Sales Enablement through SPI’sTerritory Management Suite
SalesPreso, Melbourne, VIC, Australia: Empowering Sales Enablement teams across the world
Seismic Software, San Diego, CA USA
ServiceNow, Santa Clara, CA USA
Sales & Marketing Mobile Application—NewAksigorta Inc., Istanbul, Turkey:
Aksigorta Aksiyon Mobile App —“Freeing up the sales force for selling”
Sales & Marketing Mobile Application—New VersionAllego, Boston, MA USA:
Modern Learning Tools Improve Sales Training in Allego 5.0 and 5.1
Manila Electric Company (MERALCO), Manila, Philippines:Meralco Online
Sales Performance Management Solution—NewAksigorta Inc., Istanbul, Turkey:
Aksigorta Sales Management Platform (Aksiyon) —“Freeing up the sales force for selling”
Delta Vacations, Minot, ND USA: Driving performance by focusing on the right metrics
IBM, Armonk, NY USA: Engagement Team Plan Tool
PROLIFIQ, Beaverton, OR USA: PROLIFIQ CRUSH®— Account Planning Native on Salesforce
Sales Performance Management Solution—New VersionChorus.ai, San Francisco, CA USA:
New Smart Themes and Smart Playlists by Chorus.ai Takes Sales Performance Management to a New Level
Customer Service Training Product of the YearFIS, Jacksonville, FL USA: “MicroLearnings” series, FIS
Liveops, Scottsdale, AZ USA: Liveops Customer Service eLearning LMS
MTM, Lake St. Louis, MO USA: MTM’s Reveal Training
Sales Training Product of the YearVengreso, San Francisco, CA USA:
The Vengreso 10 Steps to Launching a Digital SalesProgram is Like No Other
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SALES DISTINCTION AWARDS CATEGORIESSales Distinction of the Year—Computer ServicesFMT Consultants, Carlsbad, CA USA:
Creating a Complete Revenue Funnel Management Solution
Sales Distinction of the Year—Computer SoftwareSoftPro, Raleigh, NC USA:
Through Continuous and Concentrated Hard Work, the SoftPro Sales Team Remains on Top
Sales Distinction of the Year—Consumer Products & ServicesCross Country Home Services, Fort Lauderdale, FL USA:
Cross Country Home Services Leads the Pack with High Growth Rate
Nonda, Mountain View, CA USA: Bringing Today’s Tech to Yesterday’s Car —Ivan Chong Fueling Nonda’s Impressive Growth
Sales Distinction of the Year—Distribution & TransportationDHL Express Nigeria, Lagos, Nigeria:
360 degree revival of sales and revenue growth
Sales Distinction of the Year—Financial ServicesNationwide Advisory Solutions, Louisville, KY USA:
Nationwide Advisory Solutions’ Analytics-Driven Advisor Experience
Sales Partnerships, Inc., Broomfield, CO USA: Historic Results in Financial Services Sales with Wall Street Watching
Sales Distinction of the Year—Healthcare, Pharmaceuticals,and Related IndustriesBoard of Certification/Accreditation (BOC),
Owings Mills, MD USA: Successful Growth DespiteSignificant Challenges
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
Nutrisystem, Inc., Fort Washington, PA USA: “The Millionaire’s Club”
Sales Distinction of the Year—Hospitality & TourismDelta Vacations, Minot, ND USA:
Being “the difference” for our customers
Johannesbad Hotels Bad Füssing GmbH, Bad Füssing, Germany: Loyalty Club as a means for more direct bookings PLUS a better relationship with your guests
Sales Distinction of the Year— Industrial & ManufacturingSales Partnerships, Inc., Broomfield, CO USA:
Industrial Wastewater Filtration Sales with Dow-DuPont
Sales Distinction of the Year—ServicesIBM, Armonk, NY USA:
Sales Resource Deployment Management System
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey
Sales Distinction of the Year—All Other IndustriesHanzo, New York, NY USA & Leeds, England,
United Kingdom: Collaborating Across the Pond
Offerpad, Gilbert, AZ USA
SOLUTION PROVIDER AWARDS CATEGORIESSales Consulting Practice of the YearGuidebook, Inc., San Francisco, CA USA:
Partnership and Progress: Guidebook’s ConsultativeApproach to Sales and Customer Relationships
Integrity Solutions, Nashville, TN USA: Integrity Solutions: Creating Cultures of Trust,Relationships, Customer Loyalty and Advocacy
Janek Performance Group, Las Vegas, NV USA
The Brooks Group, Greensboro, NC USA
Visualize, Inc., Birmingham, MI USA: Guiding Sales Leaders to Results
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2019 Asia-Pacific Stevie® Awards
This Stevie Award program recognizesachievement at organizations in the 29 nations of the Asia-Pacific region.
Final Entry Deadline: March 8, 2019
2019 International Business Awards®
The world’s top business awards program,open to all organizations worldwide.
Early-bird Entry Deadline: April 10, 2019
2019 American Business Awards®
The top business awards program in theU.S.A., recognizing achievement in everyfacet of the workplace.
Final Entry Deadline: March 13, 2019
Upcoming Stevie® Awards Deadlines
Learn More and Enter at www.StevieAwards.com
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SOLUTION PROVIDER AWARDS CATEGORIES—ContinuedSales Training Practice of the YearFactor 8, Chandler, AZ USA
Integrity Solutions, Nashville, TN USA: The Industry Leader in Developing Ethical Sales Cultures
Janek Performance Group, Las Vegas, NV USA
MarketBridge, Bethesda, MD USA
RAIN Group, Framingham, MA USA
Revenue Storm Corporation, Schaumburg, IL USA: Rev Up Your Sales Performance with Revenue Storm®
PJ Nisbet & Associates, Ltd., Cambridge, United Kingdom: Powerful Sales Training Delivered Globally
Visualize, Inc., Birmingham, MI USA: Helping Clients Visualize and Realize Sales Success
Wilson Learning, Minneapolis, MN USA
Sales Outsourcing Provider of the YearSales Partnerships, Inc., Broomfield, CO USA
TTEC, Englewood, CO USA
VXI Global Solutions, Los Angeles, CA USA
Incentive, Rewards, or Recognition Provider of the YearEXTRA Loyalty Solutions, Istanbul, Turkey:
CarrefourSA Loyalty Program
GoDaddy, Scottsdale, AZ USA
HALO Recognition, Long Island City, NY USA
John Hancock Financial Services, Boston, MA USA: John Hancock Signature Services
MarketBridge, Bethesda, MD USA
Customer Service or Call Center Consulting Practice of the YearAlorica, Irvine, CA USA:
Navigating Policies, Politics and People for ReBadging Abroad
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Congratulations to all Stevie® AwardWinners!
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SOLUTION PROVIDER AWARDS CATEGORIES—ContinuedCustomer Service or Call Center Training Practice of the YearAlorica, Irvine, CA USA:
Microlearning, Advanced Analytics and Modern TechnologyFuel Company Growth
FIS, Jacksonville, FL USA: “MicroLearnings” series, FIS
IBM, Armonk, NY USA: Accelerate in Global Sales Incentives
iQor, St. Petersburg, FL USA: A sQholarly path to Leadership at iQor
Learning Tribes, Miami, FL USA: Learning Experience Echo-System
TTEC, Englewood, CO USA: TTEC is Taking Training to the Next Level by CombiningTalent and Technology
Sales or Customer Service Solutions Technology Partner of the YearConcentrix, Fremont, CA USA:
Technology Solutions to Accelerate Digital TransformationWhile Minimizing Risk
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Virtual Empowerment
IBM, Armonk, NY USA: IBM Solutions and Offering Launch Hub
IBM, Armonk, NY USA: Sellers Self-service Transformation
LogMeIn, Inc., Boston, MA USA: LogMeIn Introduces the Future of Customer Engagementwith A.I. Powered Bold360 Product Lineup
Natterbox, Croydon, Surrey, United Kingdom: Disrupting the Telco Industry with their fully Embedded Solution
Reputation.com, Redwood City, CA USA: Improve Outcomes by Managing your Online Reputation
Tech Defenders, Grand Rapids, MI USA: Tech Defenders — Recycle. Revive. Reuse —Technology Innovator
TTEC, Englewood, CO USA: Omnichannel Customer Experiences Managed in theCloud with HumanifyTM Customer Engagement as a Service
Xvoyant, West Jordan, UT USA: Xvoyant Sales PerformanceImprovement Platform: Transforming the 1:1
Contact Center or Customer Service Outsourcing Provider of the Year60K Ltd., Sofia, Bulgaria:
Customer Service Outsourcing Provider Zumba fitnesswith Sixty K
Alorica, Irvine, CA USA: Driving Innovation and Making Lives Better-One Interaction at A Time
C3i Solutions, Horsham, PA USA: To the Moon and Back! Integrating Global ConsumerSupport at Pfizer Consumer Health
Callzilla, Miramar, FL USA: Callzilla Makes Its Name on Client Life-Or-Death Adversity
CGS, New York, NY USA: Evolution of Global Customer Engagement Services withInnovative and Creative Solutions
CLEAResult, Tempe, AZ USA
CustomerLink, Las Vegas, NV USA
Liveops, Inc., Scottsdale, AZ USA
ModSquad, Inc., Sacramento, CA USA: ModSquad’s ModSourcing: Outsourcing, Modernized
ReSourcePro, New York, NY USA: Beyond Customer Service — Our Care During Hurricane Harvey
Sitel Group, Miami, FL USA: The Employee Experience is the Customer Experience
Sutherland Global Services Bulgaria, Sofia, Bulgaria:Sutherland Bulgaria
TELUS International, Las Vegas, NV USA: Better together: Partnering to enable growth and customer experience innovation
TTEC, Englewood, CO USA: Rebranding, Global Expansion and Digital TransformationDrive TTEC in 2018
VXI Global Solutions, Los Angeles, CA USA
Leadership or Management Training Practice of the YearCarew International, Inc., Cincinnati, OH USA
IBM, Armonk, NY USA: Servant Leadership
TTEC, Englewood, CO USA: Interactive Learning andGamification Drives Competency Development
Wilson Learning, Minneapolis, MN USA
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7:30 pm Award Presentations
SALES ACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Sales—Business Services IndustriesFLEETCOR Technologies, Peachtree Corners, GA USA:
How FLEETCOR Generates Sales by Merging Tradition & Technology
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
WNS (Holdings) Limited, Mumbai, India: Innovation in Sales
Award for Innovation in Sales—Other Service IndustriesHomeServe USA, Norwalk, CT USA:
Innovative Approach Focusing on People Not Products
Award for Innovation in Sales—Technology IndustriesIBM, Armonk, NY USA:
BlueSeller — Cognitive one stop shopping to simplify sellers’ experience
IBM, Armonk, NY USA: SCORE — Improving Sales Win Rates with CognitiveModeling and Process Automation
Award for Innovation in Sales—All Other IndustriesHoliday Inn Club Vacations, Orlando, FL USA: iVacation
Sales Partnerships, Inc., Broomfield, CO USA: Innovating Field Sales using GIS and AI in Territory Management
Salesforce.com, San Francisco, CA USA: Sacramento Kings, Sacramento, CA: Achieving ‘Wow’ Moments with Salesforce
SomethingNew, LLC, Madison, CT USA: Innovation is embedded in our name —SomethingNew LLC!
Best Use of Technology in SalesAkSigorta, Istanbul, Turkey:
Freeing Up the Sales Force for Selling
Delta Vacations, Minot, ND USA: Atlas Dashboard: Using technology to empower and motivate employees
Genpact, New York, NY USA: Creating a Digital Ecosystem for Genpact Sales
GuideWell Connect, Jacksonville, FL USA: I Can Fix It
IBM, Armonk, NY USA: Cognitive Recommendation Engine (CoRE)
IBM, Armonk, NY USA: Robotics Process Automation for Territory Loading
MEASAT Broadcast Network Systems Sdn Bhd, Kuala Lumpur, Malaysia: Building Digital Excellence inSales with Innovative Sales Enablement
Sales Partnerships, Inc., Broomfield, CO USA: GIS and AI Redefining Territory Management in Field Sales
Sales Partnerships, Inc., Broomfield, CO USA: Machine Learning Improving Recruiting and Performance Management
Salesforce.com, San Francisco, CA USA: Equinox, New York, NY: From Prospect to Life-long Customer: How Equinox Leverages Salesforce to Boost Sales
SAP, Newtown Square, PA USA: SAP Sales Enablement in the Digital Age
TTEC, Englewood, CO USA: Advanced Analytics Enhance Customer Understandingand Support Growth of Client Base
Vivint Solar, Lehi, UT USA: NEO (Colt Reid and Donovan Bunker)
Demand Generation Program of the YearBambooHR, Lindon, UT USA:
BambooHR — Demand Generation Program
CarrefourSA, Istanbul, Turkey: CarrefourSA Loyalty Program — Increasing CustomerEngagement >> Increasing Sales
Holiday Inn Club Vacations, Orlando, FL USA: Post Package Purchase Program
HomeServe USA, Norwalk, CT USA: A Unique Combination of Art and Science Leads toMeaningful Interaction and Sales Success
Mercer Health & Benefits, Des Moines, IA USA: Mercer Auto/Home Freemium Mailing
PowerSchool — Folsom, CA USA: PowerSchool’s School of the Future Gets an A+ forDemand Gen and Brand Awareness
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See the 2019 Gold, Silver, BronzeStevie® Award Placements amongthe Finalists.
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SALES ACHIEVEMENT AWARDS CATEGORIES—ContinuedInbound Marketing Program of the YearCitizens Bank, Providence, RI USA:
Driving Sales Pipelines with Content-driven AccountBased Marketing
Holiday Inn Club Vacations, Orlando, FL USA: Inbound Call Transfer Program
Mercer Health & Benefits, Des Moines, IA USA: Mercer NEA Birthday GIL
OnTarget Partners LLC, Frisco, TX USA: OnTarget Inbound Marketing Program
Outbound Marketing Program of the YearHomeServe USA, Norwalk, CT USA:
Data-driven Outreach Campaign Educates Targets andSolidifies Thought Leadership
Mercer Health & Benefits, Des Moines, IA USA: Mercer MOAA AD&D Package
Purchasing Power, LLC, Atlanta, GA USA: ‘Purchasing Power Chicago Style’ — SHRM Campaign
Sales Partnerships, Inc., Broomfield, CO USA: Successful Face to Face Field Marketing on a National Scale with Wall Street Watching
Sales Diversity and Inclusivity Initiative of the YearUSHEALTH Advisors, LLC, Grapevine, TX USA:
Diversity and Inclusivity Reign at USHEALTH Advisors
Sales Growth Achievement of the YearAllianz Global Assistance, Richmond, VA USA
Birevim, Istanbul, Turkey: Birevim’s “Innovation in Troubled Times”
Delta Vacations, Minot, ND USA: 2018: A record-breaking year for Delta Vacations
FieldEdge, Atlanta, GA/Fort Myers, FL USA: FieldEdge’s Sales Growth
Hanzo, New York, NY USA & Leeds, England, United Kingdom: Meeting Aggressive Growth Goals
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales
iLobby Corp., Toronto, ON, Canada: iLobby’s Tremendous Sales Growth in 2017
Makers Nutrition, Hauppauge, NY USA: Sales Growth Achievement
UPMC Health Plan, Pittsburgh PA USA: Medicare Telesales Team
Sales Meeting of the YearGoDaddy, Scottsdale, AZ USA: GoDaddy Sales Meeting
MoveCenter, San Mateo, CA USA: Annual Sales Meeting Elevates High-performance Sales Professionals into a High-performance TEAM
Netchex, Covington, LA USA: Netchex’s Netconnect Escape the Ordinary
Toshiba America Business Solutions, Irvine, CA USA: Toshiba Empowers the Art of Business at LEAD 2018
Sales Process of the YearForrest Performance Group, Fort Worth, TX USA:
How FPG Revolutionizes the Sales Process
GuideWell Connect, Jacksonville, FL USA: Achieving success means that you ‘gotta watch everything’
IBM, Armonk, NY USA: Creating Value Through Process Innovation
IBM, Armonk, NY USA: Driving Productivity and Reducing Risk with Automation
Sales Partnerships, Inc., Broomfield, CO USA: The Science of Sales with Sales Partnerships
Yapi Kredi, Istanbul, Turkey: Merchant Acquisitions via Call Center
Yapi Ve Kredi Bankasi, Istanbul, Turkey: Branch Service Digitalization — Digital Approval Sales Model
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SALES ACHIEVEMENT AWARDS CATEGORIES—ContinuedSales Recruitment Initiative of the YearSales Partnerships, Inc., Broomfield, CO USA:
Leveraging Machine Learning in Heroic Field SalesRecruitment Initiative
UniFirst Corporation, Wilmington, MA USA: UniFirst Develops LEAP Program to StrengthenManagerial-Level Recruitment
Vivint Solar, Lehi, UT USA: The Combine — Sales Recruitment Initiative
Sales Training or Coaching Program of the Year—Business Services IndustriesAdvantexe Learning Solutions, West Conshocken, PA USA:
Perfecting Product Knowledge Messaging
Forrest Performance Group, Fort Worth, TX USA: The Executive Playbook
RAIN Group, Framingham, MA USA: Lee Hecht Harrison Achieves 43% YOY Increase in New Business Wins Globally
Richardson, Philadelphia, PA USA: iProspect Continues Sales Training Success with Team Selling & Storytelling Programs
Sales Training or Coaching Program of the Year—Other Service IndustriesBenefitMall, Dallas, TX USA:
BenefitMall BE SET Sales Training
Delta Vacations, Minot, ND USA: New Hire Program: Involving everyone to help new hires succeed
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect ‘AMPs Up’ Performance
MTM, Lake St. Louis, MO USA: MTM’s Set it Best! Training
TIAA, New York, NY USA: Level Up: Gamification of Growth
Vivint Solar, Lehi, UT USA: The Combine
Sales Training or Coaching Program of the Year—Technology IndustriesCvent, McLean, VA USA: Cvent Sales Academy
Lexmark International, Lexington, KY USA: Developing Tomorrow’s Sales Champions Today: How We Globalized Onboarding
Lexmark International, Lexington, KY USA: Global Sales Training Team’s Contribution to Significant Product Refresh
SAP, Newtown Square, PA USA: Year One Success Onboarding at SAP
Visualize, Inc., Birmingham, MI USA: Coaching that Accelerates Sales Results
Visualize, Inc., Birmingham, MI USA: Sales Training that Measurably Increases the Deal
Sales Training or Coaching Program of the Year—All Other IndustriesNutrisystem, Inc., Fort Washington, PA USA:
New Coaching, New Outcomes
Sales Turnaround of the YearGuideWell Connect, Jacksonville, FL USA:
Florida Blue Tallahassee Retail Center
Hanzo, New York, NY USA & Leeds, England, Unitd Kingdom: Realizing an Amazing Sales Turnaround
Social Selling Initiative of the YearLadyBoss, Albuquerque, NM USA:
LadyBoss’s Company’s Social Selling Program
ValueSelling Associates, Rancho Santa Fe, CA USA: Driving Engagement with The B2B Revenue ExecutiveExperience Podcast Hosted by Chad Sanderson
Sales Partnerships Ethics in Sales Awards
Sponsored by
GuideWell Connect, Jacksonville, FL USA: GuideWell Connect
Malouf, Logan, UT USA: Malouf: Focusing on Values from Start to Finish
MoveCenter, San Mateo, CA USA: MoveCenter
United Access, St. Louis, MO USA: Integrity is the Foundation of Trust
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SALES INDIVIDUAL AWARDS CATEGORIES
Sponsored by
Senior Sales Executive of the YearCvent, McLean, VA USA:
Chuck Ghoorah, Co-founder and President of Worldwide Sales and Marketing
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Danny Byrnes, Vice President of Sales & Marketing
Pure Incubation, Topsfield, MA USA: Chris Rack, Chief Revenue Officer
Sales Partnerships, Inc., Broomfield, CO USA: Fred Kessler — Chief Sales Officer of Sales Partnerships
Social Sentinel, Inc., Burlington, VT USA: Brendan Cotter — Driving Success and Building Teams
Vivint Solar, Lehi, UT USA: Chance Allred — Senior Sales Executive
Wyndham Destinations, Orlando, FL USA: Matt Chodak, Senior Vice President of Sales & Marketing
Worldwide Sales Executive of the YearWP Engine, Austin, TX USA:
Matt Schatz, SVP of Global Sales
National Sales Executive of the YearActiveCampaign, Chicago, IL USA:
Adam Johnson, SVP of Sales at ActiveCampaign, is on a mission to lead the best Sales team in the world.
Adobe Systems Incorporated, San Jose, CA USA: Robbie Traube, Vice President Strategic Accounts
Bloomberg Tax, Arlington, VA USA: Greg Amdur, VP and Head of Sales with Bloomberg Tax,Transforms Sales Challenges into Success
Cricket Wireless, Atlanta, GA USA: Dave Fine, VP of Sales, Brings the Cricket RetailExperience to the Next Level
Evergage, Somerville, MA USA: Bryan Head, Chief Revenue Officer
iHeartMedia, Inc., New York, NY USA: Sam Gerb, Account Executive
Sales Partnerships, Inc., Broomfield, CO USA: The Top Gun National Sales Executive — Eugene Higby
Vivint Solar, Lehi, UT USA: Paul Dickson, Chief Revenue Officer
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Circle Head National Sales
Sales Director of the YearDHL Express, Canada, BC, Canada:
Tim Waet, Area Sales Manager, British Columbia
DHL Express, Johannesburg, South Africa: Wayne Van Rensburg (DHL Express South Africa)
Holiday Inn Club Vacations, Orlando, FL USA: Jorge Ramirez, Sales Director
Sales Partnerships, Inc., Broomfield, CO USA: Brian Duxbury, Sales Director
Vivint Solar, Lehi, UT USA: Taylor Turnbull, Sales Director
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Sales Director
Sales Manager of the YearCvent, McLean, VA USA:
Paul Vasilionak, Regional Sales Manager,Cvent Hospitality Cloud
Delta Vacations, Minot, ND USA: Patti Luyten: Driving sales by leading from the heart
DHL Express (Canada) Ltd., Richmond, BC, Canada: Tim Waet, Sales Manager, Superstar Coach
DHL Express Mauritius, Port Louis, Mauritius: Ibtisaam Khodabaccus, Sales and Marketing Manager
DHL Express, Nairobi, Kenya: Edna Kerubo, Country Commercial Manager
j2 Global, Inc., Ottawa, ON, Canada: Alaa Gedeon, Senior Manager of Sales
Zee Entertainment Enterprises, Mumbai, India: Rejo Francis, Circle Head — Sales
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SALES INDIVIDUAL AWARDS CATEGORIES—ContinuedSales Operations Professional of the YearAdaptive Insights, A Workday Company, Palo Alto, CA USA:
Laura Adint, Vice President of Sales and Services Operations
HomeServe USA, Norwalk, CT USA: Invaluable Provider of Expertise and Support to Sales Teams — Jamie Martelino
j2 Global, Inc., Ottawa, ON, Canada: Alaa Gedeon, Senior Manager of Sales
Sales Partnerships, Inc., Broomfield, CO USA: Orion Wiseman — Sales Operations Professional
Sales Training or Education Professional of the YearHoliday Inn Club Vacations, Orlando, FL USA:
Tim Stofer, Divisional Sales Training Manager for Region 1
RAIN Group, Framingham, MA USA: John Doerr — Sales Training Expert’s Focus on BehaviorChange Leads to Substantial Results
Sales Partnerships, Inc., Broomfield, CO USA: Jeff Valentine — Training Guru!
Texas Instruments, Dallas, TX USA: Frances Yingjie Mai, Global Talent Development Manager
Sales Representative of the Year—Business Services IndustriesNuCO2, Stuart, FL USA:
Chris Kourcklas — Record Setting Sales Excellence
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales — Jamie Bevel
Sales Representative of the Year—Other Services IndustriesDelta Vacations, Minot, ND USA:
Lisa Norwood: Making vacations dream a reality
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez
UPMC Health Plan, Pittsburgh PA USA: Melanie Katip — Exceeding Expectations
Wyndham Destinations, Orlando, FL USA: Luciano Baptista
Wyndham Destinations, Orlando, FL USA: Rock White
Sales Representative of the Year—Technology IndustriesChorus.ai, San Francisco, CA USA:
Kat Nemmers, Exceeds Every Expectation While DrivingIndustry Transformation
Sales Representative of the Year—All Other IndustriesDHL Express DRC, Kinshasa, Democratic Republic
of the Congo: Sylvie Louya, Sales Representative
DHL Express, Nairobi, Kenya: Morris Mutisya, Sales Representative
Holiday Inn Club Vacations, Orlando, FL USA: Jose Rangel, Sales Representative
Holiday Inn Club Vacations, Orlando, FL USA: Kathleen Holder, Sales Representative
Vivint Solar, Lehi, UT USA: Dave Madsen, Sales Representative
Woman of the Year in SalesAllstate — Bishop Family Insurance Agency,
Fredericksburg, VA USA: Kristin Bishop, She Leaves aLittle Sparkle Wherever She Goes
Chorus.ai, San Francisco, CA USA: Kat Nemmers — Account Executive who Exceeds EveryExpectation While Driving Industry Transformation
DHL Express, Johannesburg, South Africa: Carla Ferreira, Relationship Channel Manager
GuideWell Connect, Jacksonville, FL USA: Maria Monzon-Ramirez, Retail Center Sales
Holiday Inn Club Vacations, Orlando, FL USA: Joanna Tadich, Regional Vice President of Sales and Marketing
HomeServe USA, Norwalk, CT USA: Making Significant Inroads in a Short Timeframe Into aNew and Promising Market — Brianna Govoni
Nationwide Title Clearing, Inc., Palm Harbor, FL USA: Debbie Lastoria, Vice President of National Sales
Sales Partnerships, Inc., Broomfield, CO USA: Leading-Edge Sales — Jamie Bevel
Wyndham Destinations, Orlando, FL USA: Rhonda Schulke, Sales Representative
Presentation of honorary Gold Stevie® Awards by ValueSelling Associates
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SALES TEAM AWARDS CATEGORIESAccount Management Team of the YearAdCellerant, Denver, CO USA:
AdCellerant 2019 Account Management Team
Cvent, McLean, VA USA: Cvent’s Event Cloud Account Management Team
Cvent, McLean, VA USA: Cvent’s Hospitality Cloud Account Management Team
HomeServe USA, Norwalk, CT USA: HomeServe Account Management Team
Global Sales Team of the Yearj2 Global, Inc., Ottawa, ON, Canada:
The Global Campaigner Sales Team
Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration with SPI
TourRadar, Toronto, ON, Canada: TourRadar Cruise Team
National Sales Team of the YearAdaptive Insights, A Workday Company, Palo Alto, CA USA
Allianz Global Assistance, Richmond, VA USA
Cricket Wireless, Alanta, GA USA: Cricket Wireless Team Brings the Power of PrepaidWireless to the Next Level
FMT Consultants, Carlsbad, CA USA: Consistent Sales Motion Ensures Exponential Growth
Holiday Inn Club Vacations, Orlando, FL USA: Founder’s Club
iHeartMedia, Inc., New York, NY USA: iHeartMedia Enterprise Demand Generation
Nationwide Title Clearing, Inc., Palm Harbor, FL USA
NuCO2, Stuart, FL USA: NuCO2 in 2018: Perform as We Transform.
Pure Storage, Mountain View, CA USA
Sales Partnerships, Inc., Broomfield, CO USA: SPI Field Sales in Every Significant US Market with Wall Street Watching
SoftPro, Raleigh, NC USA: SoftPro Sales Team Soars to New Heights
Field Sales Team of the YearDHL Express, Nairobi, Kenya:
DHL Express Kenya Field Sales Team
DHL Express Mauritius, Port Louis, Mauritius: DHL Express Mauritius Field Sales Team
DHL Express Uganda, Kampala, Uganda: DHL Express Uganda Field Sales Team
FMT Consultants, Carlsbad, CA USA: Field Sales Committed to Sales Transformation
Sales Partnerships, Inc., Broomfield, CO USA: Making the Sales Flow in Industrial Water Filtration withSales Partnerships
Sales Partnerships, Inc., Broomfield, CO USA: SPI Delivers Historic Field Sales Results With Wall StreetCarefully Watching
Inside or Telesales Team of the YearDHL Express Brazil LTDA, Sao Paolo, Brazil:
Leveraging Sales Performance through Telesales
GES, Las Vegas, NV USA: Sales through Service!
HomeServe USA, Norwalk, CT USA: True Partnership That Leads to Resounding Sales Success
Logical Position, Portland, OR USA: Logical Position Overhauls Telesales Team Training Amidst Rapid Growth
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Telesales Team
UPMC Health Plan, Pittsburgh, PA USA: UPMC Telesales Team: Building Upon Success
Online Sales Team of the YearComcast, Philadelphia, PA USA:
Xfinity.com Sales Team Propels Digital-First Momentum Further
Offerpad, Gilbert, AZ USA
Sales Support Team of the Year—Business Services IndustriesEmployment Background Investigations Inc.,
Owings Mills, MD USA: EBI: Blending Teams to Give Clients the Best Onboarding Experience
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SALES TEAM AWARDS CATEGORIES—ContinuedSales Support Team of the Year—Other Service IndustriesDelta Vacations, Minot, ND USA:
Reservations Support: Supporting sales and service
IBM, Armonk, NY USA: Achieving Excellence in Maintenance Contract Renewals
Sales Partnerships, Inc., Broomfield, CO USA: SPI Sales Support Delivers on Massive Nationwide Scale
UPMC Health Plan, Pittsburgh, PA USA: 2019 UPMC Sales Support Team
Vivint Solar, Lehi, UT USA: Sales Marketing — Sales Support Team
Vivint Solar, Lehi, UT USA: Sales Operations Team
Sales Support Team of the Year—Technology IndustriesIBM, Armonk, NY USA: Accelerating in New Way of Working
IBM, Armonk, NY USA: Boost Your Best — Towards Process and Automation Excellence
IBM, Armonk, NY USA: Gaining Efficiency in Sales thru Automation
IBM, Armonk, NY USA: Winning with WinSights
Sales Operations Team of the YearGenpact, New York, NY USA:
Growth Operations at Genpact — Sales Operations team
HomeServe USA, Norwalk, CT USA: Providing the Infrastructure for Sales Success
IBM, Armonk, NY USA: Winning with Data Analysis
Virtual Technology Sales Enablement and Pre-sales Team of the YearCisco Systems, Inc., San Jose, CA USA:
Cisco Global Virtual Engineering (GVE) Organization
Sales Management Team of the YearCareGard Warranty Services, Inc., Grapevine, TX USA:
Outstanding Service Led by the Best Sales Team
EFG Companies, Irving, TX USA: Training For Success
GuideWell Connect, Jacksonville, FL USA: Stepping up for Success
iHeartMedia, Inc., New York, NY USA: iHeartMedia Inside Sales Management Team
Nutrisystem, Inc., Fort Washington, PA USA: Managing Lifetime Value: Pivoting from Sales to Retention
Sales Partnerships, Inc., Broomfield, CO USA: Sales Management Team’s Monumental Million
CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIESAward for Innovation in Customer Service—Computer IndustriesAdobe Systems Incorporated, San Jose, CA USA:
Adobe: Innovation in Customer Service
Autodesk, San Rafael, CA USA: Autodesk AVA
Clio — Practice Management Software, Vancouver, BC, Canada: Clio’s Knowledge CenteredService Delivers New Efficiencies and Customer Value
Dell Technologies, Roundrock, TX USA: From Support to Solutions — Out Of Plan
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
Druva Inc., Sunnyvale, CA USA: Druva’s Proactive and Innovative Customer Service
IBM, Armonk, NY USA: Leading Support for the Cognitive Era
Informatica Corporation, Redwood City, CA USA: Ask an Expert — Transforming the way we deliver Next-Generation Support
Information Builders, New York, NY USA: Information Builders Delivers Innovative, All-in-One Analytics Solution & Services with InformationBuilders Cloud
Intuit Inc., Mississauga, ON, Canada: Intuit Canada’s Care Team: Innovation in Social Support
Kronos Incorporated, Lowell, MA USA: Kronos Incorporated’s Customer Service Innovations
NetApp, Inc., Sunnyvale, CA USA: NetApp Support Site — Innovation with Artifical Intelligenceand Mobile Responsive Dashboard
OneCause, Indianapolis, IN USA: Humanizing Customer Service with Personalized Video Support
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CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedAward for Innovation in Customer Service—Computer Industries—ContinuedSAP SE, Walldorf, Germany:
Next-Generation Support Revolutionizes Customer Service
ServiceNow, Santa Clara, CA USA: Higher customer satisfaction while reducing costs usingknowledge management and online community
SolarWinds, Taguig City, Philippines: The SolarWinds Success Center
Talkdesk, San Francisco, CA USA: Talkdesk Enterprise Cloud Contact Center
TempWorks Software, Eagan, MN USA: An Innovative New Service Model to Improve CustomerExperience & Team Efficiency
Award for Innovation in Customer Service—Financial Services IndustriesArmadaCare, Hunt Valley, MD USA:
Engagement Index — Getting our Members Engaged fromthe Get-Go
Assurant, Atlanta, GA USA: Carrier Direct External
BNY Mellon’s Pershing, Jersey City, NJ USA: BNY Mellon’s Pershing — Asset Consolidation Innovation
Future Generali India Insurance Company Ltd., Mumbai, India:Simpler, Smarter and Faster: Innovation in Service —The Generali Way
Moody’s Analytics, New York, NY USA: Introducing DAISY
Nuance Communications, Inc., Burlington, MA USA: Esurance Intelligent Virtual Assistant, Et al. —Powered by Nuance
Pacific Life, Newport Beach, CA USA: Claims Concierge and Beneficiary Services
Shepherds Friendly Society, Cheadle, Cheshire, United Kingdom: Innovative customer service
USAA, San Antonio, TX USA: USAA’s Virtual Agent (Nuance-Powered Virtual Agent)
Award for Innovation in Customer Service—Other Service IndustriesCreate, New York, NY USA:
Create: Next Generation Customer Service
DHL Express, Arnhem, The Netherlands: Senior Agent
DHL Express, Casablanca, Morocco: A Very Successful Achievement Story
Dorel Juvenile, Columbus, IN USA: Dorel’s Consumer Care for the Now Generation
Electronic Arts, Austin, TX USA: Innovating EA’s Customer Experience Support
First American Database Solutions, Santa Ana, CA USA:Automating Quality Assurance: Taking Your QA BeyondExcel Spreadsheet
GoDaddy, Scottsdale, AZ USA: GoDaddy Customer Service Innovation
Michael Kors, New York, NY USA: Michael Kors Customer Service Innovation
Optum, Inc., Eden Prairie, MN USA: Optum Test Kitchen: A Recipe for Success
Rimini Street, Inc., Las Vegas, NV USA: Global Support Innovation Team’s Help Increase ClientSatisfaction and Internal Efficiencies
TELUS International, Las Vegas, NV USA: Turning up the heat to achieve great customer service
UPMC Health Plan, Pittsburgh, PA USA: Bringing The Back Office To The Front Office
WNS (Holdings) Limited, Mumbai, India: Innovation in Customer Service
Award for Innovation in Customer Service—Telecommunications IndustriesAvaya Inc., Santa Clara, CA USA:
Avaya Innovates with FAST PASS
Comcast, Philadelphia, PA USA: Comcast’s Digital Care Team
Comcast, Philadelphia, PA USA: Xfinity’s Digital Transformation
Nextiva, Scottsdale, AZ USA: Nextiva’s unwavering dedication to Amazing Service
Oi, Rio de Janeiro, Brazil: Less Is More: A Success Case in Reducing Transferred Calls
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CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedAward for Innovation in Customer Service—All Other IndustriesAir Canada, Montreal, QC, Canada:
Air Canada Liaison Virtual Account Management
DHL Express Vietnam, Ho Chi Minh City, Vietnam: DHL Express Vietnam Customer Service
First American Database Solutions, Santa Ana, CA USA:Linking QA to CSAT Scores
HomeServe USA, Norwalk, CT USA: Automating Customer Experience Quality Assurance
Interactions, Franklin, MA USA: Interactions Integrates Omnichannel Capabilities to PowerMore Positive and Productive Customer Experiences
Liveops, Scottsdale, AZ USA: Liveops Customer Service Innovation: Liveops Nation
Migros Ticaret A.S., Istanbul, Turkey: Migros WellBeing Journey
Pearson, New York, NY USA: Pearson Education gives learners smarter service with Salesforce
UnitedHealthcare, Minnetonka, MN USA: UnitedHealthcare PreCheck MyScript
VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve — Do-it-yourself Service Requests
WNS (Holdings) Limited, Mumbai, India
Best Customer Feedback StrategyAKTIF BANK, Istanbul, Turkey:
Customer Satisfaction Evaluation in Aktif Bank IVR
Bank of America — Charlotte, NC USA: Implementation of Bank of America Voices
CareerArc, Burbank, CA USA: CareerArc: Client Success at the Heart
Cvent Inc., McLean, VA USA: Cvent Client Services: Best Customer Feedback Strategy
Delta Air Lines, Atlanta, GA USA: Global Sales Support at Delta Air Lines for Best CustomerFeedback Strategy Stevie Award
Delta Vacations, Minot, ND USA: Building the best customer experience before, during andafter travel
DHL Express, Dhaka, Bangladesh: DHL Express BD Customer Feedback Strategy
DHL Express, Sofia, Bulgaria: DHL Express Bulgaria Customer Feedback Strategy
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Improves Customer Servicethrough Mystery Shopping
Druva Inc., Sunnyvale, CA USA: Druva’s Customer First Team
EZShield + IdentityForce, Framingham, MA USA: EZShield + IdentityForce (EZS + IDF) EmpowerCustomers to Provide Feedback
Future Generali India Insurance Company Ltd., Mumbai, India:Placing our Customers and Partners at the Heart ofEverything we do at Future Generali
HomeServe USA, Norwalk, CT USA: HomeServe — Epitomizing How to Listen to The Voice ofthe Customer
IBM, Armonk, NY USA: IBM Business Partner Compass Net Promoter Score
IBM, Armonk, NY USA: Using Data Science to Improve on Customer Feedback
ICW Group Insurance Companies, San Diego, CA USA:Turning Voice of the Customer (VOC) Feedback into Action
Intuit Inc., Mississauga, ON, Canada: Intuit’s Canada Care Team: Facilitating Product Feedback
John Hancock Financial Services, Boston, MA USA: Build What a Customer wants, not what you think they want
Malouf, Logan, UT USA: Transforming Customer Reviews into Actionable Data
Response, Lindon, UT USA: Customer Feedback
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Best Customer Feedback Strategy
VIZIO Inc., Irvine, CA USA: VIZIO’s Voice of Customer Team — Digging Deep To Mine the Data
Wolters Kluwer’s ELM Solutions, Houston, TX USA: Wolters Kluwer ELM Solutions: A Feedback Process thatImproves the Customer Experience
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CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Customer Satisfaction StrategyBirevim, Istanbul, Turkey: Birevim’s ‘Through the Roof’
Bose, Framingham, MA USA: Creating Brand Ambassadors through innovation
Cvent Inc., McLean, VA USA: Cvent Client Services
Dell Technologies, Roundrock, TX USA: Dell Technologies | Customer-eXperience Projection (APJ)
DHL Express, Saudi Arabia, Al Khobar, Saudi Arabia:Customer Care Team
DHL Express, Tempe, AZ USA: Continuous improvement mindset for a better customer experience
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Druva Inc., Sunnyvale, CA USA: Druva’s World Class Customer Satisfaction Strategy
Employment Background Investigations Inc., Owings Mills, MD USA: Self Auditing Program &Continuous Training Yields Concrete Results
Enerya Enerji A.S., Istanbul, Turkey: Customer Services Transformation Program
GoDaddy, Scottsdale, AZ USA: GoDaddy WOWs
HomeServe USA, Norwalk, CT USA: The Best in Customer Satisfaction Strategy
League Inc., Toronto, ON, Canada: League’s Personalized Service Approach Leads to Greater Engagement
Malouf, Logan, UT USA: A Customer Service Evolution from Startup Bootstrap toIndustry-Leading Success
MRO Corp., Norristown, PA USA: MRO Implementation Team
Purchasing Power, LLC, Atlanta, GA USA: Purchasing Power®’s Voice of the Customer (VoC) Program
Tata Communications (UK) Limited, London, United Kingdom:Building a Customer-Centric Culture
VIZIO Inc., Irvine, CA USA: VIZIO Support — Meeting Customers Where They Are
WNS (Holdings) Limited, Mumbai, India: Best Customer Satisfaction Strategy-NPS
Best Return on Customer Service Investment Birevim, Istanbul, Turkey: Birevim’s “Against All Odds”
Dell Technologies, Roundrock, TX USA: Dispatch Automation (APJ)
Dell Technologies, Roundrock, TX USA: How-To Video’s (APJ)
DHL Global Forwarding, Miami, FL USA: DHL Global Forwarding Customer Centric Onboarding
Druva Inc., Sunnyvale, CA USA: Druva’s Highly Efficient Customer Services Investment
GuideWell Connect, Jacksonville, FL USA: GuideWell Retail Centers are the Face of Florida Blue
IBM, Armonk, NY USA: BEST — Driving Better Returns thru Recognition
John Hancock Financial Services, Boston, MA USA: Applying Robotics results in Cost Reduction, Improved Metrics, Risk Avoidance, and HeightenedCustomer Experience
Michael Kors, New York, NY USA: Michael Kors Return on Customer Investment: IVR for WISMO Calls
Nuance Communications, Inc., Burlington, MA USA: Royal Bank of Scotland Group Reaps Widespread ROIwith Voice Biometrics
Optum, Eden Prairie, MN USA: Investment in Voice Analytics Drives Financial andCustomer Experience Benefits
SmartLinx Solutions, Edison, NJ USA: Smartlinx Technical Services Team
VIZIO Inc., Irvine, CA USA: VIZIO’s Move to Non-Domestic Outsourcers —Reducing Costs While Maintaining Performance
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CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Use of Customer InsightBloomfire, Austin, TX USA:
How Bloomfire Helps Capital One’s Insights Teams MakeCustomer-Focused Decisions
Clio — Practice Management Software, Vancouver, BC, Canada:Clio’s Customer Success Team Champions Company-Wide Customer Insights
CSS Corp, Chennai, Tamil Nadu, India: Creating Competitive Advantage and Revenue Impact withCSS Corp’s Customer Insights Platform, Active Insights
Cvent Inc., McLean, VA USA: Cvent Flex Product/ Registration Reimagined
Firmex, Toronto, ON, Canada: Ensuring Every Client’s Voice is Heard
GetResponse, Gdansk, Poland: Using Customer Insight for the Right Quality KPIs
HomeServe USA, Norwalk, CT USA: Putting the Customer at the Heart of What We Do Each& Every time
ICW Group Insurance Companies, San Diego, CA USA:Gaining Competitive Advantage with New Service Offering
Periscope Data, San Francisco, CA USA: Periscope Data — Using Customer Insight Data to DriveBest-In-Class Support
Turkcell, Istanbul, Turkey: Customer Touchpoint Platform
VIZIO Inc., Irvine, CA USA: VIZIO’s Voice of Customer — Digging Deep to Mine the Data
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: The Treasury Learning &Consulting Customer Training model
Wheels, Inc., Des Plaines, IL USA: User Experience Team uses client feedback to developnew mobile app
Best Use of Technology in Customer Service—Computer IndustriesConversocial, New York, NY USA:
Conversocial’s Lift Off Into Engaged Customer Service
Dell Technologies, Roundrock, TX USA: Enabling OneClick Operating System Re-Install
Dell Technologies, Roundrock, TX USA: Tech Support Transformation
Druva Inc., Sunnyvale, CA USA: Druva’s Innovatory use of Technology for Customer Service
Guidebook, Inc., San Francisco, CA USA: Automating Humanity: How Guidebook LeveragesTechnology to Delight Customers
OneCause, Indianapolis, IN USA: Investing in SupportTechnology to Power A Better Tomorrow
SAP SE, Walldorf, Germany: Schedule an ExpertRevolutionizes Customer Service at SAP
SmartLinx Solutions, Edison, NJ USA: SmartLinx Solutions — System Integrations EnhanceCustomer Service
Best Use of Technology in Customer Service—Financial Services Industries National General Lender Services, Mesa, AZ USA:
National General Delivers Industry-leading Customer Care
QNB Finansbank, Istanbul, Turkey: QNB Finansbank Contact Center
Refinitiv, New York, USA: Creating an optimal online customerexperience for the time-poor financial community
Scivantage, Jersey City, NJ USA: Scivantage Delivers Customer Service
Teleperformance D.I.B.S., Mumbai, Maharashtra, India:Creation of automated work stream using Artificial Intelligence
TIAA, New York, NY USA: Co-Browse: Looking After Those Whose Work Makes the World a Better Place
VakifBank, Istanbul, Turkey: Time Deposit Pricing and Marketing Project
VPay, Plano TX USA: Knowledge Management SystemEnhances Agent and Customer Experience
Yapi Kredi, Kocaeli, Turkey: Yapi Kredi Bank CustomerRelations Center Call Steering Deployment
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CUSTOMER SERVICE & CONTACT CENTERACHIEVEMENT AWARDS CATEGORIES—ContinuedBest Use of Technology in Customer Service—Other Service Industries1-800-Flowers.com, Carle Place, NY USA:
Empowering Consumers and Enhancing the ShoppingExperience Across All Channels
Cross Country Home Services, Fort Lauderdale, FL USA:Cross Country Home Services Says Goodbye Analog,Hello Digital
Deliveroo, London, United Kingdom: How great technology has transformed Deliveroo’s customer service proposition
DHL International (UK) Ltd., Derbyshire, United Kingdom:Transforming Customer Service with Technology as e-commerce drives call volumes
IBM, Armonk, NY USA: Capitalizing on the Power of Cognitive Technology toDeliver Outstanding Client Experience
Medela LLC, McHenry, IL USA: Medela invests in improving customer experiences
Michael Kors, New York, NY USA: Michael Kors Leverages IVR for WISMO Calls
Optum, Eden Prairie, MN USA: Voice Analytics Technology Provides Data-Driven Insights
Best Use of Technology in Customer Service—Telecommunications IndustriesComcast, Philadelphia, PA USA: Comcast’s Digital Care Team
KT, Seoul, South Korea: Innovating the Customer Experience throughTroubleshooting Self-diagnosis and Self-guided Videos
Oi, Rio de Janeiro, Brazil: Single Screen Automation:Robotization Leveraging Competitiveness
Best Use of Technology in Customer Service—All Other IndustriesChamberlain Group, Oak Brook, IL USA
HomeServe USA, Norwalk, CT USA: Auto IVR Solutions for Effortless Service
HomeServe USA, Norwalk, CT USA: Enhancing the Customer Experience Through Technology
LTD Commodities, Bannockburn, IL USA
MRO Corp., Norristown, PA USA: MRO’s Use of Technology in Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Tasdeeq
VIZIO Inc., Irvine, CA USA: VIZIO’s Self Serve — Do-it-yourself Service Requests
VXI Global Solutions, Los Angeles, CA USA
Wheels, Inc., Des Plaines, IL USA: nhanced OrderManagement System Improves Customer Service
e-Commerce Customer Service Award—Computer IndustriesMailchimp, Atlanta, GA USA:
Reimagining the Mailchimp Platform to Better Serve Our Customers
e-Commerce Customer Service Award—Other Service IndustriesDeliveroo, London, United Kingdom:
Putting the app into appetite
DHL Express Peru, Callao, Peru: Looking for Customer satisfaction on an E-Commerce’s world
Overstock.com, Midvale, UT USA: Overstock.com — E-commerce Customer Care
Teleperformance D.I.B.S., Mumbai, Maharashtra, India:Innovation through eCommerce
e-Commerce Customer Service Award—All Other IndustriesBose, Framingham, MA USA:
Messaging for Customer Support
Manila Electric Company (Meralco), Manila, Philippines:Meralco Typhoon Watch 2018
Qurate Retail Group, West Chester, PA USA: Providing a Superior Customer Experience on Digital and Social
VIZIO Inc., Irvine, CA USA: VIZIO’s A Funny Thing Happened on the Way to the Forums
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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIESFront-Line Customer Service Professional of the Year—Business Services IndustriesConstant Contact, Waltham, MA USA:
Barbara Frye, Customer Service
Front-Line Customer Service Professional of the Year—Financial Services IndustriesAllClear ID, Austin, TX USA:
Samantha Ayala, Fraud Investigator
Allianz Global Assistance, Richmond, VA USA: Laura Barclay, Call Center Bankcard Associate
BankMobile, New Haven, CT USA: Cathy Truong Relova, Customer Success Manager
Barclays, Henderson, NV USA: Diane Hooks, Customer Service Professional
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Chelsie Zinken, Treasury Services Associate
Front-Line Customer Service Professional of the Year—Other Service Industries Cross Country Home Services, Fort Lauderdale, FL USA:
When The Going Gets Tough, Calvin Ford Gets Going
Delta Vacations, Minot, ND USA: Rocky Hubrig: A lifeline in the middle of the night
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Front-Line Customer Service Professional
Overstock.com, Midvale, UT USA: Jessica Gomez, Solutions Representative
Wyndham Destinations, Orlando, FL USA: Nina Middleton, Executive Specialist
Front-Line Customer Service Professional of the Year—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:
Angie Fair, Customer Support Center Representative
Network Alliance, Reston, VA USA: Corey Orr, Technical Support Analyst — Tier 2
Paycor, Cincinnati, OH USA: Paycor Associate Angela Hawkins
PlanGrid, San Francisco, CA USA: The Rise of Kelly Lynch
PlumChoice, Lowell, MA USA: Joseph Fuca, Technical Support Representative
Rimini Street, Inc., Las Vegas, NV USA: Etan Spierer, Enterprise Support Engineer-Oracle EBSSupply Chain, PSE-EBS, Rimini Street
Rimini Street, Inc., Las Vegas, NV USA: Joe Van der Merwe, Enterprise Support Engineer, PSE-SAP, Rimini Street
SignUpGenius, Charlotte, NC: Teresa Clark: Stellar Leader of a Scrappy Team
Front-Line Customer Service Professional of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA:
Virna Waldron: Teaching by example
Cyberscout, Scottsdale, AZ USA: Stephen Isaacs, Senior Fraud Specialist
DHL Express Mexico, Mexico City, Mexico: Eliot Lopez, our brightest DHL superstar
DHL Express, Johannesburg, South Africa: Dikeledi Mokgotlhoa, Service Desk Supervisor
Electronic Arts, Austin, TX USA: Shane Michaels, Walking the floor to share his wealth of game knowledge
HomeServe USA, Norwalk, CT USA: Mary Teresa Walker, Front Line Customer Service Professional
TCL USA, Corona, CA USA: Mario Campanile — Always Exceeding Expectations
VIZIO Inc., Irvine, CA USA: Ann Hallowell — Simply the Best
Zappos, Las Vegas, NV USA: Elsie Farfan, Customer Loyalty Team Representative
Back-Office Customer Service Professional of the Year—Financial Services IndustriesWells Fargo Treasury Management Client Delivery,
San Francisco, CA USA: Josh Williams, Treasury Management Services Resolution Manager
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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedBack-Office Customer Service Professional of the Year—Other Service IndustriesDHL Express, Beirut, Lebanon:
Abdullatif Charara, Certified International Specialist
DHL Express, Johannesburg, South Africa: Karabo Lewele, Quality Assurance Specialist
Overstock.com, Midvale, UT USA: Wendy Wright, Escalations Support Specialist
Vivint Solar, Lehi, UT USA: Conway West, Concierge Preferred Program
Back-Office Customer Service Professional of the Year—All Other IndustriesHomeServe USA, Norwalk, CT USA:
Kayla Brooks, Contractor Administration Supervisor
TCL USA, Corona, CA USA: Denver Dublada — Above and Beyond!
VIZIO Inc., Irvine, CA USA: William Kranig — Making it Look Easy
Young Customer Service Professional of the Year—Business Services IndustriesDHL Express Zambia, Lusaka, Zambia:
Emmy Chellah, Customer Service Rep
FIS, Jacksonville, FL USA: Lauren Hayes, Client Relations Executive
Young Customer Service Professional of the Year—Financial Services IndustriesBNY Mellon’s Albridge, Pennington, NJ USA:
Kendra Clark, Junior Client Services Representative
Young Customer Service Professional of the Year—Other Service IndustriesDHL Express, Beirut, Lebanon:
Farah Heyek, Customer Service Advisor
Young Customer Service Professional of the Year—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:
Taylor Rivera, Accounting Support Team Lead
HP PPS Australia, Sydney, NSW, Australia: Jignesh Parekh, Technical Engineer
Vigo Technologies Inc., San Francisco, CA USA: Aaron Rowley, Co-founder and CEO
Young Customer Service Professional of the Year—All Other IndustriesDHL Express Vietnam, Ho Chi Minh City, Vietnam:
Nguyen Dang Khoa — Customer Care Supervisor
DHL Express, Nairobi, Kenya: Caren Kiprop, Customer Service Front Line Advisor
Grove Collaborative, San Francisco, CA USA: John DeVierno, Head of Community Happiness
HomeServe USA, Norwalk, CT USA: Chris Graves — Exceptional Data Analysis Leading toExceptional Customer Service
Municipality and Planning Department, Ajman, United Arab Emirates: Najla Noor Mohammed Qasim: The Young Merci
VIZIO Inc., Irvine, CA USA: VIZIO’s Elizabeth Shafer,Customer-Facing, Back-Office Professional
Customer Service Manager of the YearDataprise, Rockville, MD USA:
Peter Walla, Director of Help and Support Desk
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Le Ngoc Anh Linh — Customer Service Development Manager
DHL Express DRC, Kinshasa, Democratic Republic of the Congo: Lisa Likinda, Head of Customer Service
Dubai Police, Dubai, United Arab Emirates: Major. Majid Nasser Albardan, Customer HappinessDepartment Manager
Electronic Arts, Austin, TX USA: Maria Rogers, The Model for Future Team Managers
HomeServe USA, Norwalk, CT USA: Kelsey Todd, Customer Service Manager
Municipality and Planning Department, Ajman, United Arab Emirates: Marwan Al Nuaimi, Director of the Customer Service Center
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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedCustomer Service Manager of the Year—ContinuedOlark, San Francisco, CA USA:
Rhoda Meek, Customer Service Manager
PlumChoice, Lowell, MA USA: John Machacz, Service Delivery Manager
VIZIO Inc., Irvine, CA USA: VIZIO’s JB Pettiecord, Reducing Costs While Maintaining Performance
Customer Service Leader of the YearBiggerPockets, Denver, CO USA:
Hilary Catton, Director of Customer Experience and Support
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Tran Minh Hao — Customer Service Director
DHL Express, Dhaka, Bangladesh: Mahmud Bin Alam, Visionary and Coaching Leadership
DHL Express, Johannesburg, South Africa: Busisiwe Tshabalala, Frontline Supervisor
DHL Express Zambia, Lusaka, Zambia: Siamatendu Konayuma, Customer Service Manager
DHL Express Yemen, Sana’a, Yemen: Rymonda Alshaibani, Customer Service Leader
FIS, Jacksonville, FL USA: Brian O’Neill, EVP & Chief Client Officer
HomeServe USA, Norwalk, CT USA: Scott Weddle, WeddAll About it!
IBM, Armonk, NY USA: Frank Condon III, VP GSI Process & Transformation
Safelite Solutions, Columbus, OH USA: Brian O’Mara, Senior Vice President, Client Service Delivery
Spinnaker Support, Greenwood Village, CO USA: Devan Brua, Vice President, Compliance and Risk
PlumChoice, Lowell, MA USA: Michael Verheyen, Customer Service
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’s Customer Advocacy
Zappos, Las Vegas, NV USA: Harmoni Hines, Senior Managerof the Customer Loyalty Team
Contact Center Professional of the YearAINS, Inc., Gaithersburg, MD USA:
Caroline Ige, Product Support Specialist
Delta Defense, West Bend, WI USA: Dan Bognar, Workforce Manager — Tireless Advocate,Talented Scheduler
Holiday Inn Club Vacations, Orlando, FL USA: Becky Taylor, Owner Program Team
Holiday Inn Club Vacations, Orlando, FL USA: Shevy Gil, Owner Based Marketing Agent
HomeServe USA, Norwalk, CT USA: Gea Acevedo —Changing the World One Customer Experience at a Time
VIZIO Inc., Irvine, CA USA: Red Brown, Outside theClassroom Customer Service Training
Contact Center Manager of the YearDHL Express Cote D’Ivoire, Abidjan, Cote D’Ivoire:
Esther Mani Becoin, Head of Customer Service
Further, Eagan, MN USA: Rosie Kozlowski: Going Further with Customer Service
Response, Lindon, UT USA: Kent North, VP, Operations
TCL USA, Corona, CA USA: Joyce Surujbhan — The Joyce Effect!
Wells Fargo Treasury Management Client Delivery, San Francisco, CA USA: Omar Garcia, Contact Center Manager
Contact Center Leader of the YearAINS, Inc., Gaithersburg, MD USA:
Pamela Ackley, Director of Support Services
Dell Technologies, Roundrock, TX USA: Jagadish Bangalore, Senior VP Consumer Services
DHL Express Mexico, Mexico City, Mexico: Lizet Manzano,Customer Service Leader, an example to follow
DHL Express Ghana, Accra, Ghana: Emelia Egeme-Ari, Champion for Customer Service
HomeServe USA, Norwalk, CT USA: Scott Van Stratten —Winning in the Workplace Through Engagement & Culture
Liveops, Scottsdale, AZ USA: Greg Hanover, CEO
TCL USA, Corona, CA USA: Chris Luna, Director of TCL’sCustomer Advocacy with a Passion for Service
Wyndham Destinations, Orlando, FL USA: Jamie Hildebrand, Inbound Call Center Leader
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CUSTOMER SERVICE & CONTACT CENTERINDIVIDUAL AWARDS CATEGORIES—ContinuedWoman of the Year in Customer ServiceAllianz Global Assistance, Richmond, VA USA:
Deloress Wellman, Operation Center Leader
CMI/Compas, King of Prussia, PA USA: Gia Mauriello is as personable as it gets —Becoming indispensable to clients.
Comcast, Philadelphia, PA USA: Lisa Blackshear, Senior Vice President for Communications + Digital Operations
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Ms. Tran Minh Hao, High Impact Leader
Etech Global Services, Nacogdoches, TX USA: Kaylene Eckels, Chief Operations Officer
FIS, Jacksonville, FL USA: Diana Kegel, Client Relations Executive
GuideWell Connect, Jacksonville, FL USA: Shantel Diaz, Customer Service Professional
HomeServe USA, Norwalk, CT USA: Legna Irrazarry — Leading Amongst Peers
IBM, Armonk, NY USA: Maria Lipner, VP for IBM Global Sales Incentives
Olark, San Francisco, CA USA: Sarah Betts, Front Line Support
Overstock.com, Midvale, UT USA: Debra Dubuque, Senior Manager of Customer Care
Rimini Street, Inc., Las Vegas, NV USA: Brenda Davenport, VP Quality Assurance
Rimini Street, Inc., Las Vegas, NV USA: Jennifer Perry, VP Global SAP Support
Salary.com, Waltham, MA USA: Sarah Coughlin, Director of Customer Success
TCL USA, Corona, CA USA: Joyce Surujbhan, The Joyce Effect!
TourRadar, Toronto, ON, Canada: Carly Hulls — Global Head of Support and Sales
The Western & Southern Life Insurance Company,Cincinnati, OH USA: Kerry Polley, Customer Service Team Lead
VIZIO Inc., Irvine, CA USA: VIZIO’s Josie Schoenherr — Quality’s Queen
CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIESCustomer Service Team of the Year—Recovery Situation—Financial Services IndustriesTeleperformance D.I.B.S., Mumbai, Maharashtra, India:
Leading UK Bank meets stringent timelines for FATCA
Customer Service Team of the Year—Recovery Situation—Other Service IndustriesBosch Thermotechnology North America,
Londonderry, NH USA: Navigating Business Disruption with a CX Focus.
DHL Express Brazil LTDA, São Paulo, Brazil: Ain’t no RiverWide Enough for CS Brazil getting to Excellence
Michael Kors, New York, NY USA: Michael Kors Retail-Sector Customer Service Team
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Customer Service Team
Customer Service Team of the Year—Recovery Situation—Technology IndustriesBlue Ocean Contact Centers, Halifax, NS, Canada:
Blue Ocean Pro Ops Team — Saving a Critical Enterprise Customer
Lithium Technologies, Austin, TX USA: Focusing on Values
MediaRadar, Inc., New York, NY USA: MediaRadar: Customer Service Team
Customer Service Team of the Year—Recovery Situation—All Other IndustriesDHL Express Vietnam, Ho Chi Minh City, Vietnam:
Rising strong above challenges
DHL Express, Sofia, Bulgaria: Service Recovery Situation in DHL Express Bulgaria
KT, Seoul, South Korea: A Great Work Place Is a Great Service Place
Municipality and Planning Department, Ajman, United Arab Emirates: Re-Shape the Organization Toward Customer Satisfaction
VIZIO Inc., Irvine, CA USA: VIZIO’s Executive Resolution Team —Recovering Customers While Reducing Costs
WNS (Holdings) Limited, Mumbai, India: Customer Service Team
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedCustomer Service Complaints Team of the Year—Financial Services IndustriesInsureMyTrip, Warwick, RI USA:
InsureMyTrip Expands Anytime Advocates Program ToBetter Assist Travelers With Claims
Customer Service Complaints Team of the Year—Other Service IndustriesCross Country Home Services, Fort Lauderdale, FL USA:
Medical Emergency Team
Dell Technologies, Roundrock, TX USA: Advanced Resolution Group (ARG)
DHL Express Ecuador, Quito, Ecuador: DHL Express Ecuador Backline Team
Customer Service Complaints Team of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA:
Special Service for a World War II Veteran
DHL Finance Services, Maastricht, Netherlands: Customer Accounting Back-Office
HomeServe USA, Norwalk, CT USA: Building Trust & Loyalty — Customer Advocacy & Real Time Insights
VIZIO Inc., Irvine, CA USA: Executive Resolution Team — Satisfying Customers While Reducing Costs
Front-Line Customer Service Team of the Year—Business Services IndustriesFreshBooks, Toronto, ON, Canada:
FreshBooks Support Short Stories: How we rocked 2018!
Mailing.com, Phoenix, AZ USA: How Collaboration Empowers Mailing.com’s CustomerService Representatives
Makers Nutrition, Hauppauge, NY USA: Front-Line Customer Service Team
Front-Line Customer Service Team of the Year—Financial Services IndustriesAllianz Global Assistance, Richmond, VA USA
BenefitMall, Dallas, TX USA: PayFocus Online Support Team
John Hancock Financial Services, Boston, MA USA: Keeping Participants First — in a post-DOL world
Paychex, Inc., Rochester, NY USA: Delivering Front-Line Service to Clients on Their Terms
PayLease, San Diego, CA USA: Exceptional and Expanding Client Success Team
QNB Finansbank, Istanbul, Turkey: Contact Center Front Line Customer Service Team
The Western & Southern Life Insurance Company,Cincinnati, OH USA: Recognizing Success
Front-Line Customer Service Team of the Year—Other Service IndustriesBlacklane, Berlin, Germany: Blacklane PASS
ClassicCars.com, Phoenix, AZ USA: Excellence in Customer Service Driven by Positive Interactions
Con Edison, New York, NY USA: Leave on for Landlord (LOFLL)
CT Corporation, New York, NY USA: Tailored Services Propelling Customer Success in 2018
Delta Defense, West Bend, WI USA: Doing More With Less
DHL Express, Buenos Aires, Argentina
Electronic Arts, Austin, TX USA: A Pilot Team to Lead the Way
Guardian Storage, Pittsburgh, PA USA:
GuideWell Connect, Jacksonville, FL USA: Hialeah Retail Center
Offerpad, Gilbert, AZ USA
UPMC Health Plan, Pittsburgh, PA USA
Wyndham Destinations, Orlando, FL USA: Extra Holidays Owner Rental Team
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedFront-Line Customer Service Team of the Year—Technology IndustriesAccess One Inc., Chicago, IL USA: Getting Back to Basics
Achievers, Toronto, ON, Canada: Member Experience
Active Digital, Tunbridge Wells, Kent, United Kingdom: Active Digital — Active Gurus — ‘Good to Great’
Adaptiva, Kirkland, WA USA: Ask the Experts: How Adaptiva’s Customer SupportExceeds Expectations in the Face of Massive Growth
AND CO from Fiverr, New York, NY USA: Helping Freelancers through Proactive Customer Service
Autosoft, Inc., West Middlesex, PA USA: Autosoft Dedicated Chat Team
Biscom, Chelmsford, MA USA: Biscom: When Customer Service Has Life or Death Consequences
Black Box, Lawrence, PA USA: Black Provides Outstanding Customer Service & Call Center Customer Support
CareerArc, Burbank, CA USA: CareerArc Client Success: Redefining the Role of Customer Service
CivicPlus, Manhattan, KS USA: The CivicPlus Technical Support Team. Helping Government Work Better.
Cloudistics, Reston, VA USA: Cloudistics EarlyInsight Customer Success Team —Delivering a Premium Experience Customers Celebrate!
Comcast, Philadelphia, PA USA: Comcast’s Digital Care Team
Cvent Inc., McLean, VA USA: Cvent Client Services: Front-Line Customer Service Team
DataCore Software, Fort Lauderdale, FL USA: DataCore Technical Support Team
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
Firmex, Toronto, ON, Canada: Small Team Supports Fast-Growing Global CustomerBase, and Improves Response Times
First Advantage, Atlanta, GA USA: First Advantage Leverages Feedback Analytics to Drive Positive Change
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
HireVue, South Jordan, UT USA: HireVue Customer Support Team
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
MediaRadar, Inc., New York, NY USA: MediaRadar: Front-Line Customer Service Team
MetTel, New York, NY USA: The “Trinamic Trio” fill in the retail store Gap with 99.5% uptime — MetTel Enterprise Success Managers
Network Alliance, Reston, VA USA: The Network Alliance Support Center drives scalability andclient satisfaction to highest levels in company history
OneCause, Indianapolis, IN USA: Passionate Customer Service Powering A Better Tomorrow
Periscope Data, San Francisco, CA USA: Periscope Data — Our solutions team turns data teams into superheroes!
PlanGrid, San Francisco, CA USA: Building a Better PlanGrid Support
Pushpay Holdings Limited, Redmond, WA USA: Pushpay — Personalized Customer Service
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
SolarWinds MSP, Durham, NC USA: SolarWinds MSP Front-Line Customer Service Team:Creating customer loyalty by delivering an effortless support experience at every opportunity
UserTesting, San Francisco, CA USA: UserTesting Provides Unique Customer Service WhileScaling for Rapid Growth
Front-Line Customer Service Team of the Year—All Other IndustriesConsumer Priority Service, Brooklyn, NY USA:
‘The customer was happy, so I was happy.’
DHL Express US, Tempe, AZ USA: DHL US FL — Emotionally Engaged
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Centricity at its finest
DHL Express, Bahrain, Manama, Bahrain
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedFront-Line Customer Service Team of the Year—All Other Industries—ContinuedDHL Express, Dhaka, Bangladesh
DHL Express DRC, Kinshasa, Democratic Republic of the Congo
DHL Express, Nairobi, Kenya
DHL Express Rwanda, Kigali, Rwanda
HomeServe USA, Norwalk, CT USA: Front of the Line Every Time
Hyperice, Irvine, CA USA: Sales and Customer Experience team recognition
Southwest Airlines, Dallas, TX USA: Empowering Frontline Customer Representatives
VIZIO Inc., Irvine, CA USA: Team Dorn — The Ultimate Multi-taskers
Back-Office Customer Service Team of the Year—Business Services IndustriesConstant Contact, Waltham, MA USA: Knowledge Base Team
FIS, Jacksonville, FL USA: Center of Excellence (COE) Team
GoDaddy, Scottsdale, AZ USA: GoDaddy Global Workforce Management team
HomeServe USA, Norwalk, CT USA: HS Contractor Recruiting
Makers Nutrition, Hauppauge, NY USA
Back-Office Customer Service Team of the Year—Financial Services IndustriesAllianz Technology India, Trivandrum, Kerala, India :
Animal Health Claims — Customer Delight
Back-Office Customer Service Team of the Year—Other Service IndustriesDHL Express, Buenos Aires, Argentina:
Backline Team of the Year
UPMC Health Plan, Pittsburgh, PA USA: Maintaining A Culture Of Service Excellence In The Back Office
Back-Office Customer Service Team of the Year—Technology IndustriesAchievers, Toronto, ON, Canada
BNY Mellon’s Albridge, Pennington, NJ USA
Blackbaud, Inc., Charleston, SC USA: Blackbaud Support’s Project One Implementation
IBM, Armonk, NY USA: Client Instruction and Assistance (CIA) Tool
Rimini Street, Inc., Las Vegas, NV USA: Service Operations Provide High Level Support forMultiple Teams
Rycor, Chandler, AZ USA: Good service means never having to ask for anything
SmartLinx Solutions, Edison, NJ USA: Back Office Services Operations Team
Back-Office Customer Service Team of the Year—All Other IndustriesAmerican Airlines, Ft. Worth, TX USA: Sea turtles for Marlee
DHL Express Vietnam, Ho Chi Minh City, Vietnam
HomeServe USA, Norwalk, CT USA: Team Work Makes the Dream Work!
PublicSchoolWORKS, Cincinnati, OH USA: Research & Development Team
Southwest Airlines, Dallas, TX USA: Doing Invaluable Work Behind the Scenes
VIZIO Inc., Irvine, CA USA: Do-it-yourself Service Requests
WNS (Holdings) Limited, Mumbai, India
Contact Center of the Year (Up to 100 Seats)—Financial Services IndustriesConnectiCare, Farmington, CT USA:
ConnectiCare's Contact Center Shines
EFG Companies, Irving, TX USA: Shortening Claim Lifecycle Through Empowerment
Further, Eagan, MN USA: Going Further with Customer Service
John Hancock Financial Services, Boston, MA USA: Keeping Participants First — in a post-DOL world
SurePayroll, Glenview, IL USA: How a Payroll Company Keeps Pace with Apple, Google,and Amazon
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedContact Center of the Year (Up to 100 Seats)—Other Service IndustriesCopyright Clearance Center, Danvers, MA USA
Delta Defense, West Bend, WI USA: Unprecedented Customer Experience
DHL Express, Dhaka, Bangladesh: DHL Express BD Contact Center
Dorel Juvenile, Columbus, IN USA: Dorel’s Consumer Care for the Now Generation
Optum Patient Acquisition and Retention (PAR), Phoenix, AZ USA: Doing Our PARt
Response, Lindon, UT USA: Contact Center
Wolverine Worldwind Inc., Richmond, IN USA: Wolverine Worldwide Contact Center
Wyndham Destinations, Orlando, FL USA: New Owner Engagement Team
Contact Center of the Year (Up to 100 Seats)—Technology IndustriesAutosoft, Inc., West Middlesex, PA USA:
Customer Support Center
Buildium, Boston, MA USA: Customer Care Team
Diligent Corporation, New York, NY USA: Creating Wow Moments for Customers
FluentStream Technologies, LLC, Denver, CO USA: Support Works Hard, So Our Customers Can Work Easy
Hetzner, Durbanville, Cape Town, South Africa: Humans at the heart of hosting
ISN, Dallas, TX USA: ISN Software Corporation Contact Center
OneCause, Indianapolis, IN USA: Committed Contact Center Powering Great Missions
Pushpay Holdings Limited, Redmond, WA USA: Pushpay — Personalized Customer Service
Riva CRM Integration, Edmonton, AB, Canada: Riva Success Team
TEKLYNX Americas, Whitefish Bay, WI USA: TEKLYNX Contact Center Achieves Record Success
VIPRE Security, Clearwater, FL USA: VIPRE Contact Center
Contact Center of the Year (Up to 100 Seats)—All Other IndustriesCubeSmart Self Storage, Malvern, PA USA:
Customer Service with A Mission
Dell Technologies, Roundrock, TX USA: Consumer Premium Support
DHL Express Ecuador, Quito, Ecuador: Contact Center Ecuador
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Customer Service: Building on the Four Pillars of Excellence
Offerpad, Gilbert, AZ USA: Offerpad Contact Center
Contact Center of the Year (Over 100 Seats)—Financial Services IndustriesAlliance Data, Columbus, OH USA
Allianz Global Assistance, Richmond, VA USA
Barclays, Henderson, NV USA
Cathay Life Insurance Co., Ltd., Taipei, Taiwan
National General Lender Services, Mesa, AZ USA
QNB Finansbank, Istanbul, Turkey
TIAA, New York, NY USA
Contact Center of the Year (Over 100 Seats)—Other Service IndustriesElectronic Arts, Austin, TX USA:
Making EA Known For Taking Care of Players
Sitel Group, Miami, FL USA: Sitel Nicaragua Exceeds Performance ExpectationsThrough Trust and Communication
Sutherland Global Services Bulgaria, Sofia, Bulgaria:Sutherland Bulgaria
UPMC Health Plan, Pittsburgh, PA USA: UPMC Health Plan Contact Center
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedContact Center of the Year (Over 100 Seats)—Technology IndustriesAWeber — Email Marketing, Chalfont, PA USA
CLEAResult, Tempe, AZ USA
Comcast, Philadelphia, PA USA: Comcast’s Digital Care Team
Cvent Inc., McLean, VA USA: Cvent Client Services
ezCater, Boston, MA USA: Customer Service at the Core, Despite 2x Growth
Mailchimp, Atlanta, GA USA: Reimagining the Mailchimp Platform to Better Serve Our Customers
PlumChoice, Lowell, MA USA: Measuring Success One Customer at a Time
SolarWinds, Austin, TX USA: SolarWinds Delivers Exceptional Customer Journeys
Contact Center of the Year (Over 100 Seats)—All Other IndustriesCelebrity Cruises, Miami, FL USA:
Customer Service & Contact Center Team
DHL Express, Bangkok, Thailand: DHL Express International (Thailand) Limited
HomeServe USA, Norwalk, CT USA: HomeServe Chattanooga Contact Center — We Are Family
Customer Service Management Team of the YearConnectiCare, Farmington, CT USA:
Customer Service Management Team Shines
Cyberscout, Scottsdale, AZ USA: Global Customer Service Management Team
Delta Vacations, Minot, ND USA: Customer Engagement Center Management Team
DHL Express Jordan, Amman, Jordan: Think on the future, and focus on the end goal
DHL Express Vietnam, Ho Chi Minh City, Vietnam: Excellence beyond Customer Service
Druva Inc., Sunnyvale, CA USA: Druva’s World Class Leadership Team
FIS, Jacksonville, FL USA: IFS Client Relations Management Team
HomeServe USA, Norwalk, CT USA: Executing Changing Customer Demands Through Elite Leadership
Periscope Data, San Francisco, CA USA: Solutions Team Turns Data Teams Into Superheroes!
PublicSchoolWORKS, Cincinnati, OH USA: Client Services Managers, Emily Bodner and Julie Webster
Reltio, Morgan Hill, CA USA: Customer ServiceTeam, the DNA of Reltio Customers’ Success
SCAN Healthplan, Long Beach, CA USA: Member Service Management Team
VIZIO Inc., Irvine, CA USA: Support Leadership Team — Reducing Costs WhileMaintaining Performance
Customer Service Training Team of the Year—Business Services IndustriesGES, Las Vegas, NV USA: Learning Never Stops
Customer Service Training Team of the Year—Financial Services IndustriesAlliance Data, Columbus, OH USA
Customer Service Training Team of the Yearr—Other Service IndustriesMRO Corp., Norristown, PA USA
UPMC Health Plan, Pittsburgh, PA USA
Customer Service Training Team of the Yearr—Technology IndustriesAltus Group/ARGUS Software, Houston, TX USA:
A Winning Story
Blackbaud, Inc., Charleston, SC USA: Blackbaud Internal Training
Druva Inc., Sunnyvale, CA USA: Druva’s Awesome Customer Service Team
IBM, Armonk, NY USA: Global Sales Incentives Education Team
ISN, Dallas, TX USA: ISN Software Corporation Training Team
SolarWinds, Taguig City, Philippines: SolarWinds Academy
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CUSTOMER SERVICE & CONTACT CENTERTEAM AWARDS CATEGORIES—ContinuedCustomer Service Training Team of the Year—All Other IndustriesFirst American Database Solutions, Santa Ana, CA USA:
Going Beyond ‘Thank You for Calling’
Learning Tribes, Miami, FL USA: Learning Like Tribes. A true story.
MTM, Lake St. Louis, MO USA: MTM Training
VIZIO Inc., Irvine, CA USA: VIZIO’s Trainers — Mark ‘Red’ Brown and Luis Perez
PRESENTATION OF THE PEOPLE’SCHOICE STEVIE® AWARDS FORFAVORITE CUSTOMER SERVICE
CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIESCustomer Service Department of the Year—Airlines, Distribution & TransportationDelta Air Lines, Atlanta, GA USA: Global Sales Support
DHL Express, Buenos Aires, Argentina
DHL Express Cameroon, Douala, Cameroon
DHL Express Colombia LTDA, Bogota, Colombia
DHL Express, Dhaka, Bangladesh
DHL Express Egypt, Cairo, Egypt
DHL Express Guatemala, Guatemala City, Guatemala
DHL Express, Johannesburg, South Africa
DHL Express Kuwait, Kuwait City, Kuwait
DHL Express, Manila, Philippines
DHL Express, San Jose, Costa Rica
DHL Express, Seeb, Muscat, Oman
DHL Express Tanzania, Dar es Salaam, Tanzania
DHL Express Uganda, Kampala, Uganda
DHL Express Uruguay S.RL, Canelones, Uruguay
DHL Express Vietnam, Ho Chi Minh City, Vietnam
DHL Express Zimbabwe, Bulawayo, Zimbabwe
DHL Fletes Aereos C.A, Caracas, Venezuela
Freightquote, Kansas City, MO USA
Customer Service Department of the Year—Computer HardwareDell Technologies, Roundrock, TX USA:
APJ Consumer — Premium Tech Support
Unitrends, Burlington, MA USA
Customer Service Department of the Year—Computer Services AppRiver, Gulf Breeze, FL USA
BambooHR, Lindon, UT USA
Druva Inc., Sunnyvale, CA USA
Linode, Philadelphia, PA USA
Mailchimp, Atlanta, GA USA
Network Alliance, Reston, VA USA
Customer Service Department of the Year—Computer Software—Up to 100 EmployeesAdestra, Dallas, TX USA
Agilence, Mt. Laurel, NJ USA
BerniePortal, Nashville, TN USA
Bonfire, Kitchener, ON, Canada
Brainier Solutions, Inc., Minneapolis, MN USA
BrightMove, Saint Augustine, FL USA
Constant Contact, Waltham, MA USA
Criteria Corp., West Hollywood, CA USA
Customer Thermometer, Witney, Oxfordshire, United Kingdom
DATABASICS, Reston, VA USA
Front, San Francisco, CA USA
Guidebook, Inc., San Francisco, CA USA
ListenFirst, New York, NY USA
Lotame, Columbia, MD USA: Adthena
MediaRadar, Inc., New York, NY USA
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CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIES—ContinuedCustomer Service Department of the Year—Computer Software—Up to 100 Employees—ContinuedOlark, San Francisco, CA USA
PipelineDeals, Seattle, WA USA
ReputationDefender.com, Redwood City, CA USA
Rocket Matter, Boca Raton, FL USA
Rycor, Chandler, AZ USA
SnapEngage, Boulder, CO USA
Thinkific, Vancouver, BC, Canada
Total Defense, Hauppauge, NY USA
Visix, Inc., Peachtree Corners, GA USA
Zype, New York City, NY USA
Customer Service Department of the Year—Computer Software—100 or More EmployeesAchievers, Toronto, ON, Canada
AWeber — Email Marketing, Chalfont, PA USA
Catchpoint, New York, NY USA
ChowNow, Playa Vista, CA USA
Cvent Inc., McLean, VA USA
Daxko, Birmingham, AL USA
Diligent Corporation, New York, NY USA
ExakTime, Calabasas, CA USA
FieldEdge, Atlanta, GA/ Fort Myers, FL USA
Highspot, Seattle, WA USA
Intuit Inc., Mississauga, ON, Canada
Justworks, New York, NY USA
Marketo, Denver, CO USA
Mixpanel, San Francisco, CA USA
Openlink Financial, Uniondale, NY USA
Paycor, Cincinnati, OH USA
Periscope Data, San Francisco, CA USA
Pushpay Holdings Limited, Redmond, WA USA
Replicon, Redwood City, CA USA
SoftPro, Raleigh, NC USA
Spinnaker Support, Greenwood Village, CO USA
SpotX, New York, NY USA
ThousandEyes, San Francisco, CA USA
Unitrends, Burlington, MA USA
Wolters Kluwer’s ELM Solutions, Houston, TX USA
Workable Inc., Boston, MA USA
WP Engine, Austin, TX USA
Customer Service Department of the Year—Consumer Products & ServicesBirevim, Istanbul, Turkey
Dell Technologies, Roundrock, TX USA: APJ Consumer — Basic Tech Support
Embark Veterinary, Inc., Boston, MA USA
Panera Bread, St. Louis, MO USA
Revant Optics, Portland, OR USA
Customer Service Department of the Year—Financial Services—Up to 100 EmployeesIOU Financial, Kennesaw, GA USA
Squaremouth, Inc., St. Petersburg, FL USA
Wells Fargo Merchant Services — Account Management,Concord, CA USA
Customer Service Department of the Year—Financial Services—100 or More EmployeesAllianz Global Assistance, Richmond, VA USA
Family Heritage Life Insurance Company of America,Broadview Heights, OH USA
Merrill Corporation, St Paul, MN USA: DatasiteOne Service Team
ReSourcePro, New York, NY USA
United Shore Financial Services, Troy, MI USA
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CUSTOMER SERVICE DEPARTMENT AWARDS CATEGORIES—ContinuedCustomer Service Department of the Year—Healthcare, Pharmaceuticals, and Related IndustriesBiofrontera, Inc., Wakefield, MA USA
Grand Rounds, San Francisco, CA USA
MRO Corp., Norristown, PA USA
Nextech, Tampa, FL USA
OptumCare, Phoenix, AZ USA
Ortho Clinical Diagnostics, Raritan, NJ USA
SCAN Healthplan, Long Beach, CA USA
Stride Health, San Francisco, CA USA
TSI Healthcare, Chapel Hill, NC USA
West’s Health Advocate Solutions, Plymouth Meeting, PA USA
Customer Service Department of the Year—Public Services & EducationCurriculum Associates, North Billerica, MA USA
OmniUpdate, Camarillo, CA USA
ServiceNow, Santa Clara, CA USA: Tennessee Department of Human Services
Standard For Success, Cloverdale, IN USA
Customer Service Department of the Year—RetailOutdoor Voices, Austin, TX USA
Qurate Retail Group, West Chester, PA USA
Zappos, Las Vegas, NV USA: Zappos.com
Customer Service Department of the Year—TelecommunicationsComcast, Philadelphia, PA USA: Digital Care Team
Loop Communications, Charlotte, NC USA
MetTel, New York, NY USA
Customer Service Department of the Year—All Other IndustriesAcronym Media, New York, NY USA
Arizona Public Service, Phoenix, AZ USA
Deliveroo, London, United Kingdom
Electronic Arts, Austin, TX USA
Hisense USA, Suwanee, GA USA
HomeServe USA, Norwalk, CT USA
Justworks, New York, NY USA
Lazada Philippines, Manila, Philippines
Legacy.com, Chicago, IL USA
Lurn, Inc., Rockville, MD USA
Offerpad, Gilbert, AZ USA
Response, Lindon, UT USA
Rimini Street, Inc., Las Vegas, NV USA
Shell&Turcas Petrol AS, Istanbul, Turkey
PRESENTATION OF THEGRAND STEVIE® AWARD TROPHIES
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Judging CommitteesJudging of the 2019 Stevie® Awards for Sales & Customer Service was conducted in November 2018 – January 2019 bymore than 150 professionals worldwide. Their average scores determined the Finalists, and the Gold, Silver and BronzeStevie-winner placements among the Finalists to be revealed tonight.
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CUSTOMER SERVICE/CONTACT CENTERACHIEVEMENT & CUSTOMER SERVICE SUCCESSAWARDS JUDGES
CHAIR:
Jamie NussVice President of Customer SuccessOfferpadPhoenix, Arizona, United States
COMMITTEE:
Mark Brody, CEO, Brohawk Solutions, LLC, Round Rock, Texas, United States
Christina Brown, Vice President, Client Experience,Verified Volunteers, A Sterling Talent Solutions Company, Fort Collins, Colorado, United States
Sinem Çöplüoglu, Call Center Customer Experience Management Leader, Yapı Kredi Bank A.S., Istanbul, Kocaeli, Turkey
Laura Cunningham, NetApp Support Site Product Owner,NetApp, Durham, North Carolina, United States
Brad Ehly, Vice President Community Support, Ring, Phoenix, Arizona, United States
Paul Engel, Customer Experience Manager, BlackBerry,Toronto, Ontario, Canada
Gary Fewkes, Director of Customer Service Operations, Traeger Pellet Grills, LLC, Salt Lake City, Utah, United States
Joe Ginetti, Senior Manager — Service Delivery North America, Bose,Framingham, Massachusetts, United States
Soner Gumus, Quality and Customer Services Director, Kaleseramik,Canakkale Kalebodur Seramik Sanayi A.S., Istanbul, Turkey
Kala Jarugumilli, Sr. Manager, Customer Success Operations,NetApp, Sunnyvale, California, United States
Dr. Nezar Kamal, MBA, PhD, Marketing Manager,Golden Bee Trading LLC, Dubai, United Arab Emirates
Lynn Kiser, Sr. Manager, Customer Contact Center, MedCost,Winston-Salem, North Carolina, United States
Amine Kiwan, eCom Supervisor, DHL Express, Beirut, Lebanon
Gangadhar Krishna, Founder, delightingcustomers.com, Dubai, United Arab Emirates
Rowena Maxwell, Managing Director, Accenture, London, United Kingdom
Anupama Menon, Senior Manager, Project/Program Management,Dell Technologies Ltd., Bangalore, Karnataka, India
Philippe Mesritz, Vice President, Global Support Services, Lithium + Spredfast (A Vista Company), Georgetown, Texas, United States
Ann Moreth, Senior Customer Service Engagement Manager, UPMC Health Plan, Pittsburgh, Pennsylvania, United States
Richard Myers, Vice President of Customer Support, Linode, LLC,Philadelphia, Pennsylvania, United States
Tommy Normoyle, Director, Global Operations, Support Infrastructure, Oracle Hospitality, Galway, Galway, Ireland
Amy Novak, Senior WFM Consultant, Teleopti, Denver, Colorado, United States
Julius Orayo, Regional Head of Projects, Jubilee Insurance Company of Kenya Ltd., Nairobi, Kenya
Leslie Phillips, Global Communications Director, GoDaddy,Scottsdale, Arizona, United States
Dennis Reno, Vice President, Global Customer Success & Support,OneLogin, Inc., San Francisco, California, United States
Jacqueline Rushin, Managing Principal, Rich Rush Enterprises,Fayetteville, Georgia, United States
Elizaveta Rybinskaya, Head of Telesales, Home Credit China,Heping District, Tianjin, China
Jonathan Sanchez, Marketing Manager, Americas, Sitel Group,Miami, Florida, United States
Melda Sofuoglu, Senior Manager of Service Operations, Vodafone Turkey, Istanbul, Turkey
Calvin St Juste, COO Global Fraud, Morgan Stanley,Ellicott City, Maryland, United States
Neal Topf, President, Callzilla, Miramar, Florida, United States
Sunil Wadhwa, Senior Vice President, Global Customer Services,Druva, Sunnyvale, California, United States
Learn more about the 2019 Judges
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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER INDIVIDUAL &BUSINESS DEVELOPMENT AWARDS JUDGES
CHAIR:
Vanessa BrangwynChief Customer OfficerAchieversToronto, Ontario, Canada
COMMITTEE:
Tirupathi Anand, Chief Strategist, Leap Business Excellence Advisory FZE, Dubai, United Arab Emirates
Jessica Ash, Business Development and Strategy, Broadridge Advisor Solutions, Fort Wayne, Indiana, United States
Muhammad Azhar, Former Chief Operating Officer, TPL Trakker,Hoover, Alabama, United States
Sam Baddeley, Business Improvement Manager, Kuoni Global Travel Services, London, United Kingdom
Kristyn Emenecker, Senior Vice President, Product Strategy Group,Verint, Melville, New York, United States
Jennifer Franklin, Vice President, Enterprise Sales, League,Toronto, Ontario, Canada
Agnes Gervacio, Managing Director, CEO Advisors, Inc., Makati City, Manila, Philippines
Jim Iyoob, Chief Customer Officer, Etech Global Services,Nacogdoches, Texas, United States
Andreea Leonte, Head of Brand, Asana Rebel, Berlin, Germany
Alycia Mitchell, Senior Marketing Manager, Sucuri, Victoria, British Columbia, Canada
Joe Steuter, Vice President, Marketing Communication, Carson Group, Omaha, Nebraska, United States
Rochelle Sutton, Specialist, Customer Experience Management,Accenture, Tarvin, Chester, United Kingdom
Vipul Tandon, President, East Region, Cummins, Inc., Detroit, Michigan, United States
Will Tarrant, Co-Founder & Managing Partner, Service Metrics Group, Plano, Texas, United States
Nicky Tombs, FCMA FFA CGMA, Finance Business Partner, Mr Green Ltd., Sliema, Malta
Vincent Vanden Bossche, Senior Consultant, Call Communications.eu, Brussels, Belgium
Charles White, Principal Administrator, International Relations Officer (retired), European Commission, Brussels, Belgium
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Judging CommitteesCUSTOMER SERVICE/CONTACT CENTER TEAMAWARDS JUDGES
CHAIR:
Rob SiefkerSenior Director of Customer LoyaltyZappos.comLas Vegas, Nevada, United States
COMMITTEE:
Kim Beyrent, Director of Customer Support, Rocket Matter, Boca Raton, Florida, United States
Jeanne Bliss, President, CustomerBliss, Bellevue, Washington, United States
Elaine Buxton, President, Confero Inc., Cary, North Carolina, United States
Pembe Candaner, President & Co-Founder, JobzMall, Irvine, California, United States
Lucia Caron, Manager, Customer Operations, Verint Systems Inc.,Herndon, Virginia, United States
Joe Cherian, Regional Vendor Manager, Vonage, Chennai, Tamil Nadu, India
Anaida Deti, CEO, DentalX, Toronto, Ontario, Canada
Jennifer Gogol, Customer Service Contact Center Manager,City of Toledo, Toledo, Ohio, United States
J Israel Greene, Certified Leadership Teacher & Coach, Israel Greene, LLC, Chicago, Illinois, United States
Irina Iftenie, Customer Service Director, DHL Express Romania,Bucharest, Romania
Eduardo Jordan, Director, Ed Jordan Inc./CEC, Cary, North Carolina, United States
Tony Keesee, Vice President, Support Services, VPay, Plano, Texas, United States
Joshua Kelley, Manager, Training, MTM, Inc., Minneapolis, Minnesota, United States
Tony McGuinness, Head of Customer Boarding, sales-i, Solihull, West Midlands, United Kingdom
William O’Keeffe, Vice President, Global Support, Rapid7,Burlington, Massachusetts, United States
Jeanette Ramey, Contact Center Manager, MAC Property Management, Northlake, Illinois, United States
James Rischar, Senior Vice President, Services & Support,OneCause, Indianapolis, Indiana, United States
Toni Roberts, Vice President, Customer Service & Operations, Delta Dental of Michigan, Farmington Hills, Michigan, United States
Rohan Shende, Advisory Manager —Technology Transformation, Ernst & Young, LLP, Princeton, New Jersey, United States
Manfred Stockmann, Specialist for Personal & Service Excellence,C.M.B.S. Beratung & Coaching, Olching, Bayern, Germany
Doug Storbeck, Director of Operations, Leadpages, Minneapolis, Minnesota, United States
Joshua Strahler, Support Center Manager, Network Alliance,Parkersburg, West Virginia, United States
Özge Tekalp, Head of Contact Center, Türk Ekonomi Bankasi A.S.,Istanbul, Turkey
Thomas Thürling, Team Leader, National Markets, Badische Zeitung, Bad Krozingen, Baden-Württemburg, Germany
Kathy Townend, Senior Manager, Corporate Marketing, Mitchell International, San Diego, California, United States
Lori Van Dyke, Senior Manager of Customer Care, Access One, Inc., Chicago, Illinois, United States
Brian Zotti, Senior Vice President, i-CAN Consulting, San Francisco, California, United States
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Judging CommitteesCUSTOMER SERVICE DEPARTMENT AWARDS JUDGES
CHAIR:
Tunde HubinaVice President, Customer Care & ExperienceLiberty GlobalLuxembourg City, Luxembourg
COMMITTEE:
Amina Abosekena, Manager, Dubai Health Authority, Dubai, United Arab Emirates
Bilal Asci, Director of Customer Experience, n11.com, Istanbul, Turkey, United States
Susan Brown, Vice President, Customer Service, Bunge North America, Chesterfield, Missouri, United States
Alan Dowler, Operations Manager, Hamilton Jewelers, Princeton, New Jersey, United States
Richard Feinberg, Professor, Department of Consumer Sciencesand Retailing, Purdue University, West Lafayette, Indiana, United States
Chris French, EVice President, Customer Success, Globoforce,Southborough, Massachusetts, United States
Oliver Ginsburg, Head of Customer Support, AND CO, New York, New York, United States
Angela Harris, Senior Vice President, Client Services, The Church Pension Group, New York, New York, United States
Sandra Hill-Lynch, Account Manager, Business Communications,John Hancock Financial Services, Boston, Massachusetts, United States
Phillip Horvath, Senior Vice President, Professional Services,Merchant Partners LLC, Redmond, Washington, United States
Roger Lee, Customer Success Leader, Gridspace, St. Paul, Minnesota, United States
Edward Lombardi, Support Manager, Bottomline, Portsmouth, New Hampshire, United States
Chris Luna, Director, Customer Advocacy, TCL North America,Corona, California, United States
Lisa Oswald, Senior Vice President Customer Service, Travelzoo,New York, New York, United States
Paul Shiroma, Director, Training, First American Database Solutions,Santa Ana, California, United States
Adem Uyanik, R&D Director, Webhelp Turkey, Istanbul, Turkey
Natalya Voloshina, Customer Service Director, DHL Express, Ukraine, Kiev, Ukraine
BJ Winkler, Senior Director of Customer Experience, WP Engine,Austin, Texas, United States
Jamie Zaffke, Director, Business Development, Scheffres Laundry Service, LLC, Beltsville, Maryland, United States
Get your Silver or Bronze Stevie®trophy, a personalized display stand for your medal, and more
in the Stevie Awards Store at http://stevieawards.myshopify.com
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Dionne Mischler, CEO, Inside Sales by Design, Aliso Viejo, California, United States
Anni Mollett, Senior Vice President, Senior Credit Products Manager, Bank of America Merrill Lynch, Dallas, Texas, United States
Rajendran Nair, Chief Marketing Officer, Intrigo Systems, Inc.,Fremont, California, United States
My Nguyen, CFO, Dr. Anemoi Corporation, Garden Grove,California, United States
Mahir Öztürk, Product Owner, Akbank IT, Kocaeli, Turkey
Vijay Pandey, Director of Technology, Intueor Consulting, Inc.,Irvine, California, United States
David Radin, President, M. Masters Corporation, Pittsburgh, Pennsylvania, United States
Mohammad Rizvi, IT Leader, PwC, US, Dallas, Texas, United States
Nilofer Saidi, President & CEO, Cerebella Strategies, LLC, Reston, Virginia, United States
Parmod Satija, Director-Product Development, Alpha Net Consulting, Santa Clara, California, United States
Paula Seeger, Technician II, University of Oregon Libraries, Eugene, Oregon, United States
Randy Selleck, Senior Consultant, Service Strategies, Inc., Dayton, Ohio, United States
Riyaz Shiraguppi, Cloud Storage & Search Architect, Amazon AWS Cloud, Dallas, Texas, United States
Aniket Suru, FX Product Management, Crédit Agricole CIB,London, United Kingdom
Shoab Syed, Managing Director, Technology Solutions Company,Brampton, Ontario, Canada
Jayendra Viswanathan, Project Leader, Mphasis Limited, Chennai, Tamil Nadu, India
Bob Young, Vice President of Commercial, SupplyShift, McMurray,Pennsylvania, United States
NEW PRODUCT AND SOLUTION PROVIDER AWARDS JUDGES
CHAIR:
Shannon J. Gregg, MBAPresidentCloud Adoption SolutionsPittsburgh, Pennsylvania, United States
COMMITTEE:
Neysha Arcelay, President, Precixa, Pittsburgh, Pennsylvania, United States
Devanshu Bhatt, Consultant, IT App Development (Test Automation Lead/Architect), Nationwide Insurance, Columbus, Ohio, United States
Nick Broadbent, Vice President Global Support, DataCore Software,Reading, United Kingdom
Siddharth (Sid) Chakrabarty, Senior Analyst, ZEDVENTURES Inc.,San Jose, California, United States
Madhukar Chilaka, Senior Financial Analyst, ExxonMobil Corporation, Houston, Texas, United States
Ahmed ElQuosey, Director, Head of Key Accounts, Injazat, Abu Dhabi, United Arab Emirates
Mohammed Fattoum, IT Specialist, Fujairah Police GeneralHeadquarters, Dubai, United Arab Emirates
David Fong, Vice President, Marketing & Communications, Aviacode,Redondo Beach, California, United States
Jay Hartmann, Vice President of Operations, EFG Companies, Irving, Texas, United States
Arvind Kumar, Advanced Certified ERP Solution Architect-Business Strategy, Derex Technologies, Inc., Portland, Oregon, United States
David Madacsi, Technical Account Manager, Crownpeak, Denver, Colorado, United States
Ben Martin, Vice President, Client Support, Network Alliance, Reston, Virginia, United States
Judging Committees
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Judging CommitteesSALES ACHIEVEMENT & SALES DISTINCTIONAWARDS JUDGES
CHAIR:
Ketan PatelVP Global Sales OperationsSAP AmericaNewtown Square, Pennsylvania, United States
COMMITTEE:
Paul Bilodeau, Strategic Business Partner, Center for CreativeLeadership, Greensboro, North Carolina, United States
Daniel DiBona, Licensed Agent, Allstate, Fredricksburg, Virginia, United States
Steve Giersch, Instructional Design Professional (Retired), Marriott Vacations Worldwide, Orlando, Florida, United States
Evelyn Hsia, Director, Digital Transformation, GE/BHGE Digital,San Ramon, California, United States
Cecelia Huffman, Marketing Communications Manager, Board ofCertification/Accreditation, Owings Mills, Maryland, United States
Betül Kahraman, International Marketing Manager, VSY Biotechnology, Istanbul, Turkey
Fred Kessler, Chief Sales Officer, Sales Partnerships, Inc.,Broomfield, Colorado, United States
Srilatha Malladi, Freelance, Creative Painting Artist/CorporateSocial Responsibilities, Hyderabad, India
Lisa Masiello, Founder and Chief Marketing Officer, TECHmarc Labs, Inc., Nashua, New Hampshire, United States
Kim McGann, Founder, Lift Business Academy,Shoal Bay, New South Wales, Australia
Violeta Niculut, Marketing Manager, Anchor Grup, Bucharest, Romania
Donald Pillai, Corporate Governance and Transformation, Robust Marketing and Consulting, Pretoria, Gauteng, South Africa
Hisham Rashed, Senior HR Consultant, Freelance, New Milton, Hampshire, United Kingdom
Bruce Rosenblatt, Owner, Senior Housing Solutions, Bonita Springs, Florida, United States
Wayne Sedawie, Director, Treasure Auctions, Mermaid Waters, Queensland, Australia
Madhukar Sharma, CEO, ACE Medical LLC, Jacksonville, Florida, United States
Douglas Smith, Global Program Director, Sales Analytics, IBM Global Sales Management, Charleston, South Carolina, United States
Sherry Smith, Vice President, Media, Mobile & Marketing, Clarity PR, New York, New York, United States
Lorraine Stipek, Director, Sales Excellence, Micro Focus, Austin, Texas, United States
James J. Talerico, Jr, Small Business Expert, Greater PrairieBusiness Consulting, Las Colinas, Texas, United States
Ali Thiab, CEO, Sales Pros, Amman, JordanStefanie Whittington, Vice President of Marketing,
QOS Networks, Irvine, California, United States
SALES INDIVIDUAL & SALES TEAM AWARDSJUDGES
CHAIR:
Murray LockJoint Managing DirectorM Partners Ltd.South Godstone, Surrey, United Kingdom
COMMITTEE:
David Araujo, Supervisor, Direct Channel Sales, DHL Express, São Paulo, Brazil
Robyn Davis, Trade Show Strategy Specialist,When I Need Help, Columbia, South Carolina, United States
Kay Fiehn, National Sales Manager, Rains, Vancouver, British Columbia, Canada
Stephen Gill, Owner, Stephen Gill Associates, Aston on Trent, Derbyshire, United Kingdom
Stanley Goodrich, Public Relations Manager, SYSPRO, Costa Mesa, California, United States
Kelly Kanches, Product Expert, NC Squared, Aiken, South Carolina, United States
Dr. Kiran Kumar, CEO, Marquis Associates Karnataka, Master Franchisee of Tea Villa Cafe, Bangalore, Karnataka, India
Lloyd Lofton, CEO & Founder, Power Behind The Sales, Marietta, Georgia, United States
Rachel Matthew, Specialist, Strategy and Excellence, Dubai Airport Free Zone, Dubai, United Arab Emirates
Jason McNeil, Director of Business Development, Sales Partnerships, Inc., Broomfield, Colorado, United States
Keith Nordin, Head of North American Sales, Web Active Directory, Dallas, Texas, United States
Dennis O’Higgins, Senior Manager-Sales & Marketing, PwC,Manchester, Greater Manchester, United Kingdom
Stu Schlackman, Owner, Sales Coaching and Training, Richardson, Texas, United States
Peter Smith, President, inWhatLanguage, Salt Lake City, Utah, United States
Burcu Tekbas, Director — Travel Agencies Sales & Marketing, Fly Express International Tour Operator, Istanbul, Marmara, Turkey
Julie Thomas, President & CEO, ValueSelling Associates, Rancho Santa Fe, California, United States
Irem Tuzunalper, Founder & CEO, Extra Loyalty Solutions, Inc.,Istanbul, Sisli, Turkey
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Mark Your Calendar for the 2020 Stevie® Awards for Sales & Customer Service
July 23 2019: Call for entries issued
October 16: Early-bird entry deadline — entry fees discounted
November 13: Entry deadline
November 2019 –January 2020: Judging
January 9 2020: Last day late entries will be accepted with payment of $55 late fee per entry
January 15: Finalists notified
January 16: Public voting opens for People’s Choice Stevie Awards for Favorite Customer Service
February 14: Public voting closes at 11:59 pm ET for People’s Choice Stevie Awards for Favorite Customer Service
February 28: Awards banquet at Caesars Palace in Las Vegas, Nevada USA
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THE STEVIE® AWARDS10560 Main Street • Suite 519 • Fairfax, Virginia 22030 U.S.A703.547.8389 • Fax: 703.991.2397 • [email protected]
www.stevieawards.com