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©2011 International Institute for Learning, Inc., All rights reserved. Intelligence, Int

©2011 International Institute for Learning, Inc., All rights reserved.

LeadershipLatest Research on How Best to Influence

Lynne Hambleton, MBA, M.Ed., PMP, CSSBB

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80 percent of workplace issueunder management’s contro

Observation by Dr. W. Ed A leading Total Quality Mana

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1. Create consistency of purpose; create a plan and publish thpurpose…

2. Adopt a new philosophy to learn how to adapt systems to chtampering…

3. Cease dependence on inspection…

4. Stop awarding business on price alone…

5. Improve constantly…

Deming’s 14 Obligations of Top Manage

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6. Institute training on the job…

7. Teach and institute leadership…

8. Drive out fear, create trust, and create a climate for innovati

9. Break down barriers among staff areas, optimize efforts of tgroups…

10. Eliminate slogans/targets asking for increased productivity wproviding methods/processes to do so… Leaders change t


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11. Eliminate numerical quotas for the workforce…

12. Remove barriers to pride for workmanship…

13. Encourage education and self-improvement for everyone…

14. Make it everyone’s job to accomplish the transformation…[


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1. Create consistency of purpose; create a plan and publish the aims and purpose…

2. Adopt a new philosophy to learn how to adapt systems to change and stop tampering…

3. Cease dependence on inspection…

4. Stop awarding business on price alone…

5. Improve constantly…

6. Institute training on the job…

7. Teach and institute leadership…

8. Drive out fear, create trust and create a climate for innovation… 9. Breakdown barriers among staff areas, optimize efforts of team and groups…

10. Eliminate slogans/targets asking for increased productivity without providing methods/processes to do so… L

11. Eliminate numerical quotas for the workforce…

12. Remove barriers to pride for workmanship…

13. Encourage education and self-improvement for everyone….

14. Make it everyone’s job to accomplish the transformation… [accountability]


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People choose to follow

Shares a vision, …intention, values

Passionate and dedicated to the vision;overcomes adversity

Role models how to achieve the vision;walk-the-talk

Inspires others to share this vision

Motivates others to take action

What is an Effective Leader?

The person and ability to

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Harvard researchers conducted a 30-year longitudinal study omedicine, and business graduates to identify indicators of suc

Findings: Emotional Intelligence (EI)accounted for more than double that

of IQ and Technical Skills combinedas a predictor of professional success.[Published HBR, April 2003]

Readying Self…

S e l f

A w a r e n

e s s

S o c i a l S

k i l l

S e l f R e

Empathy

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Research Findings – Social Brain:

Ability to sense acts of Empathy

Emotions are contagious (2 minutes)

Power makes a differenceRapport impacts our physiology:

Focus on others; no distraction

Physical connection – oscillator neurons

Positive feeling – micro-flow; interpersonal high

Influencing Others

Source: The Brain & Emotion

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Research shows…

Mechanical skills (simple, straightforward tasks) – increasingreward boosts performance

Motivating Knowledge WorkersDoes reward (incentives) improve performance?

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Research shows…

Mechanical skills (simple, straightforward tasks) – increasingreward boosts performance

Cognitive skills (even rudimentary) – the larger rewardleads to poorer performance


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Knowledge Workers motivated by 3 factors:

Autonomy – self-directing; improves engagement

Mastery – getting better at something; satisfaction

Meaning – making a contribution; sense of purpose


Source

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Six Universal Human Psychological Needs:

1. Respect

2. Recognition

3. Belonging

4. Autonomy

5. Personal Growth

6. Meaning

Thriving in the Workplace

Source: Fire

A leader can create the optimal environment to promote collaborat

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An effective leader creates

Sense of safety

Sense of relatedness

Sense of certainty

Sense of directionCollective knowing

Collective meaning

…Greater than the sum of

Working TogetherDriving Alignment, Synergy, Collaboration…

Adapted from: Your Brain At Work, by DaAnd The Biolo gy of Belief, by Bruce H

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Establishing organizational values

Organizational purpose

Celebration of diversity

Goal-oriented:

Optimism: Can do attitude, even in the face of adversity

Empowerment

Learning organization

Creating Environment; Culture

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The six most important words: "I admit, I made

Six Most Important Words

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The five most important words: "You did a


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©2011 International Institute for Learning, Inc., All rights reserved.Intelligence, Int



The four most important words: "What is you


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©2011 International Institute for Learning, Inc., All rights reserved.Intelligence, Int




The three most important words: "If y


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The three most important words: "If yThe two most important words: "T


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The one most important word:


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The one most important word:

The least important word:


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“ If your actions inspire others to dremore, learn more, do more and becomore, you are a leader .”

John Quincy A

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