12 MAY 2006

• Intro to conflict resolution

• class exercise and activity

• Program for assignment writing starting next week

• Resources for reading: handouts, and P:\Students\Tony C Classes\RELATE TO CLIENTS

Should have by now..

• Company profile

• Company documents: letterhead, Fax cover, Memo templates, Forms for Minutes of Meeting – (Samples are available from P: drive)

• Your company’s Request for Proposal (RFP)

• Reading about Service Level Agreements

Answer to Case study 2.1Q1

•Dale taking credit for Sandy’s work

•Dale is putting Sandy down•Sandy trying to avoid Dale. This

could create work problems•Sandy feeling that Dale is acting

as though he is in charge

Answer to Case study 2.1 Q2

• The job that they are working on together may not be completed successfully

• Sandy (or Dale) may resign, the company will lose a good worker and have the high expense of recruiting someone new

• Others could be experiencing the same problems with Dale that Sandy is having

• High staff turnover• Low morale