- BUS 330 -- BUS 330 -

  OPERATIONS MANAGEMENTOPERATIONS MANAGEMENT~~~~

Sales TeamSales Team

Gantt Chart Gantt Chart and AONand AON

Sales research 6 days 7-Apr 12-Apr 100%A Analyzed trends 2 days 7-Apr 9-AprB Customer surveys 4 days 8-Apr 11-AprC Researched the place to sell T-shirts 5 days 10-Apr 11-Apr

Sales planning 12 days 14-Apr 25-Apr 100%D Training time to allocate work 4 days 14-Apr 17-AprE Determined the sales target based on the budget 4 days 16-Apr 19-AprF Design and develop the sale strategy 6 days 18-Apr 23-AprG Marketing development with Marketing team 5 days 20-Apr 24-MayH Delivery planning 2 days 24-Apr 25-Apr

Sales promotion 14 days 29-Apr 12-May 100%I Retail and online sales 13 days 29-Apr 11-MayJ The consultative selling 9 days 29-Apr 7-MayK Sales timeline management 12 days 29-Apr 10-MayL Keep a check on inventories and the revenue 11 days 2-May 12-MayM Evaluate the performance 9 days 5-May 13-May

Sales report 9 days 5-May 13-May 100%N Co-operated with Finance department 7 days 5-May 11-MayO Report to CEO 8 days 6-May 13-May

Activity Letter

Plan to sale T-shirts Duration Start Finish % Completed

Gantt ChartGantt Chart

M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S S

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41

Week 7Week 2 Week 3 Week 4 Week 5 Week 6

BC

DE

F

NO

M

GH

IJ

KL

AABC

DEFGH

IJKLM

NO

Activity Letter

Gantt ChartGantt Chart

1. Analyzed Trends

2. Customer Survey

3. Observ

eSales’ locatio

n

4. Sales

Strategies

6. Sales

Target

5. Trainin

g 7. Work with Marketing Team

8. Delivery Planning

AONAON

8.Delivery Planning

10.Consultativ

e Selling

9.Retail and

Online Sales

11.Sale time

Management

12.Evaluate

Performance

13.Work with Finance

14.Report to

CEO

AONAON

Timesheet SummaryTimesheet SummaryKeuka ID# Family & Middle Name Given Name

Enter Hours Worked

295895 Le Hoang Kim Duyen 32:20:00

295915 Pham Ngoc Minh Khoa 27:43:00

295917 Pham Hung Thai Son 22:35:00

295902 Nguyen Trieu Phuc Hai 29:48:00

295907 Nguyen Hoang Hung 30:10:00

295888 Nguyen Thanh Binh 22:40:00

295889 Do Thi Phuong Dung 30:45:00

295897 Le Thi Thanh Tam 27:30:00

295922 Tran Nguyen Khoa Hung 22:38:00

246:09:00

Le Hoang Kim Duyen (VP) - 295895

1.Establishes sales objectives by forecasting

2.Oversee the sale management process and make sure guidelines are met.

3.Enhance the value for the product.

4.In charge of selling and delivery.

5.Keeping record of daily income.

6.Checking the inventory and managing financial issue for each day.

Customer Customer Benefits PackageBenefits Package

Customer Benefits Package

Happy Customers

Happy Customers

Pham Hung Thai Son - 295917

1. Supporting manufacturing to make order and delivering T-shirt

2. Using contact to sell T-shirt

3. Delivering T-shirt to customers

4. Selling totally 4 T-shirts

5. Contributing ideas for selling strategy

Communications Communications and Sales Strategiesand Sales Strategies

Communications Strategies

1. Providing information about the campaign

2. Consulting about the size, colors, design of the T-shirt

3. Be patience when persuading customers

4. Handle difficult customers

Sales Strategies

1. Understand what the buyer wants

2. Establish trust with the buyer

3. Using personal relationships

4. Using social networks

5. Get 10% discount for the celebration

6. Free shipping in District 1, 5

The market segmentation

• Students

• Our friends, our relations

• Couples

• Social networks (Facebook, Twitter, Instagram,…)

Non-fee services and software (Yahoo! Messenger, Skype, MSN, Viber, Whatsapp,…)

• Phone sales/ Book online.

• Send out samples for T-shirts.

Approach Customer Services

Payment methods

• Cash payments Credit card Transactions

Nguyen Hoang Hung - 295907

1. Selling T-shirts to achieve the goal

2. Appeal to sponsor from relationship personally and receive 5 millions from the Bach Tung furniture company

3. Co-operation with the Marketing Department to keep contact to customers quickly on Facebook

4. Represent of group to receive order from customers

5. Delivery T-shirts to customers

Core Competencies and Core Competencies and Competitive PrioritiesCompetitive Priorities

1. Young and creative staffs

2. Interpersonal Awareness

3. Stress management

4. Flexibility

Core Competencies

Le Thi Thanh Tam - 295897

1. Find the potential customers

2. Persuade customers to buy the products

3. Promote the products via social network: Facebook, Instagram,..

1. Own many close and potential referrals that are suitable to the products designed and distributed

2. Have motivated and enthusiastic sale staff

3. Have many channels of distribution

4. Demonstrate eye catching logo and slogan for the products

5. Perform meaningful ideas base on charity work that can touch people's heart honestly

Competitive PrioritiesCompetitive Priorities

Do Thi Phuong Dung - 295889

1. Introducing and selling t-shirt

2. Supporting manufacturing department to make paper bags

3. Storing and distributing product, checking inventory everyday.

4. Delivering products to customers

5. Sending the statistic and revenue for finance department

Pre- and Post- Service Pre- and Post- Service Value ChainValue Chain

Measurement and Feedback

Gaining a Customer Value Creation Keeping the Customer

Support and General Management Processes

• Customer other quality• Size• Color

• Customer other winner• Speed• Customize

• Packaging the T-shirt

• Consulting

The SalesThe Sales’ ’ PerformancePerformance

• Total : 150 T-shirts

• The total number of shirts sold in 14 days : 131 T-shirts

• 4 T-shirts are sold for 100,000VND 23 T-shirts are sold for 108,000VND 104 T-shirts are sold for 120,000VND

The SalesThe Sales’ ’ PerformancePerformance

Process Flow Chart Process Flow Chart

Start

Advertising

Customer / Order

Sales

PaymentProcessed

CustomerServices

Shipping

Pham Ngoc Minh Khoa - 295915

1. Finding potential customers

2. Keep contact with the customers

3. Answering phone calls from the customers

4. Giving advice and guidance on product selection to customers.

5. Complete the sale target

6. Design the Power Point slides for the group

Nguyen Trieu Phuc Hai - 295902

1. Selling online, offline and selling in our courtyard.

2. Have all knowledge about the product

3. Greet the customers and help them in identifying their requirements

4. Promote our products and answer the customers' questions regarding the products

5. Get feedback from customers about our products and report them to VP

6. Take part in sale meetings and follow the rule of VP

7. Support other members in sale department when they need

8. Collaborate with every member in other teams to achieve the common goal.

Nguyen Trieu Phuc Hai - 295902

Sale’s Contribution

Sale’s Contribution

1. Attract and remain customers

2. Increase revenue

3. Support marketing team

4. Explore new markets and potential customers

5. Use promotional techniques to gain the success

6. Sales and distribution to the different regions

7. Delivery on time

8. Boost reputation of our company

Sale’s Contribution

Tran Nguyen Khoa Hung - 295922

1. Main role is sell our products

1. Give the best advice to customers

2. Give promotion to customer

3. Find out new customer based on relationship of old customer

4. Support Manufacturing Department in making the paper bag

5. Keeping the contact with customer to update new information about promotion

6. Delivery: Free ship for customer in District 1 and District 5. For the other place, we take charge based on distance.

Nguyen Thanh Binh - 295888

1. Selling 4 T-shirts

2. Delivery T-shirts when received orders from the customers

3. Explain the meaning of the logo to the customers

Team membersTeam members’’ lessons lessons

1. Persuasive and communication skill

2. Team-working skill

3. How to solve conflicts

4.  To be able to work long and hard hours

5. Always finish a task on time

6. Not afraid to ask questions

7. Value integrity

8. Must be helpful and polite

Team membersTeam members’ ’ lessonslessons

VP learned from this projectVP learned from this project

1. How to work thoroughly as a whole system

2. Better administer all order, customers priority, employee’s performance

3. Listening and understanding all ideas of each member in team

4. Client identification, categorize them into types with various tastes

5. Pressure management

6. Time management

Thank you Thank you for your listening!for your listening!