111109 World Telecom Summit Vivian

8/3/2019 111109 World Telecom Summit Vivian

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WorldTelecomSummit

9-11 November 2011Singapore Marriott Hotel

Channeling the latestinnovationsto address real telecommunications businessneeds for profi t growth and customer sat isfaction

www.worldtelecomsummit.com

LIMITED

Dont miss out!LIMITED SPECIAL RATES

for

OPERATORPASS

OPERATOR PASS

Summit Day 1 & 2 (9-10 November 2011)4G Track or CEM Track

SIMONE BRUNOZZITechnology Evangelist ,Asia PacificAmazon Web Services

Keynote Speakers:

BRADLEY GAMBILLEVP and Group ChiefStrategy OfficerSingTel

NATAL IMAN GINTINGHead of MarketingWholesale & AVPMarketing and BusinessSolution Wholesale

PTTelkom Indonesia (TELKOM)

SISWANTO DASIJOVice President forTechnology Master PlanSub DirectoratePT Telekomunikasi Selular(TELKOMSEL)

CRISTIAN COCOZZAManager of Scouting andInnovative TechnologiesTelecom Italia

CHRISTIAN DAIGNEAULTChief Technology OfficerCSL

Speakers include:CHANDAN GHOSHChief of Wholesale Carrier& Enterprise BusinessAircel Limited

KI-HO LEESenior Manager of MobileNetwork Business UnitKT

LIM MING SOONGeneral Manager, ProductDevelopment, Marketing& SalesTelekom Brunei Berhad (TelBru)

MAHESHWARVENKATARAMANDirector, ConsultingPricewaterhouseCoopers(PwC)

CHRIS BEUKERSSVP, Global CustomerOperationsActix

SUNIL CHAVANDirector, Software Groupand Cloud, Asia PacificHitachi Data Systems

PRADEEP KUMARGeneral Manager Customer AnalyticsXL Axiata

ANDREW MACKAYWireless Technology &Strategy DirectorAlcatel-Lucent Asia-Pacific

MASAHIKO YABUKISVP Strategic BusinessDevelopment in GlobalGroup, CEOs officeSoftbank Corp.

ABHESH KUMARCloud Services LeaderPricewaterhouseCoopers(PwC)

ANDREW CHONGVP, Consumer OperationsSingTel

FADI PHARAONSVP EngagementPracticesEricsson South East Asiaand Oceania

MOHAN VELOOSenior Director of SalesConsultingOracle Communications

DAVID ANCTO, Asia PacificZTE

Summit Day 3 (11 November 2011)

Cloud Computing Track

NEO TECK GUANDirector, South PacificRegional CIO OfficeHuawei Technologies

CONRAD LABONTEDirector of BusinessDevelopment for NetworkSolutions, Wireless, APACCommScope

ZORAN VASILJEVPartnerValue Partners

NIBHA AGGARWALDirector, ProductMarketingAmdocs Customer

Management Group

MARTIN BCKSTRMChief Technology AdvisorSmart Communications

COLETTE YEEMarket Strategy andDevelopment Leader,Communications Industry, IBMGrowth Markets and IBM ASEANIBM

MARK ROSSCo-founder and CTOAsia Cloud ComputingAssociation

RIC CLARKVice President Marketing& StrategyAlcatel-Lucent Asia Pacific

RAN FRIDMANHead of Global Sales LTE,Network System SalesNokia Siemens Networks

Researched & Organised by TEL +65 6671 9202 FAX+65 6725 0768

EMAIL [email protected]

WEB www.worldtelecomsummit.com


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ABOUT/WHOSHOULDATTEND

World Telecom Summit 2011 is the must-attend event of the year. Bringing together toplevel executives and key decision makers of preeminent telecommunications companies fromaround the world, this is the perfect opportunity to meet the whos who of the telecommunicationsand mobile industry.

It is the summit that addresses the evolving needs of telecommunications and mobile community.Get up to date with the latest innovations and technological advancements in the industry andgain access to the minds of the movers and shakers of the industry.

WHY ATTEND WORLD TELECOM SUMMIT 2011? Meet the industry thought leaders of the telecommunications and mobile sectors Find out about 4G/ LTE, customer experience management and cloud computing

Discuss the latest innovations, advancement and adoption strategies Understand current trends and challenges surrounding the telecommunications industry Explore the most effective business models to maximize profitability Discover the newest products, solutions and technologies in todays market Expand your business reach through a wide variety of networking opportunities

World Telecom Summit 2011 is the place you want to be!

WHO SHOULD ATTEND?If you are looking to get acquainted with top level and senior telecommunications executives or tolearn about the visions by telecommunications operator CEOS, World Telecom Summit 2011is the place to be. Presenting limitless opportunities to network and find out more about futuretelecommunications advancements, you will not want to miss out on this exclusive gathering!

World Telecom Summit 2011 Attendee Project ion

Breakdown of attendees by Region

Breakdown of attendees by Job Function

Customer Service10%

Sales/Marketing12%

IT/ Network14%

Senior Management25%

Top Management20%

Others3%

Analyst5%Engineering

11%

Americas 15%

Europe 20%

Middle East 10%

Rest ofthe world 5%

Asia Pacific 40%

Africa 10%

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WorldTelecomSummit


ABOUT WORLD TELECOM SUMMIT/ WHO SHOULD ATTEND

TEL +65 6671 9202 FAX+65 6725 0768 EMAIL [email protected] WEB www.worldtelecomsummit.com


3/12

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WorldTelecomSummit


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SPONSORS & PARTNERS



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AGENDA-4G/CEM

8.30

9.00

9.10

10.40

11.10 12.30

Delegates are advised to proceed to respective streams by 2.00pm. Your punctuali ty is greatly appreciated.

4G Track4G/ LTE Implementat ion

CEM TrackCustomer Experience Management

Challenges and Management of LTEImplementation LTE global trends Technological and infrastructure challenges Telkomsels LTE trial case study Calculating future gains and losses of new

technologies and challenges to implementationSiswanto Dasijo, Vice President for TechnologyMaster Plan Sub Directorate, PT TelekomunikasiSelular (TELKOMSEL)

Customer Service Management forWholesale Business Customer Lifetime Value (CLV) in

wholesale business CLV factors in wholesale business Customer service management in relation to CLV and

Customer Satisfaction Index Lessons from Telkom in increasing value of wholesale

customersNatal Iman Ginting, Head of Marketing Wholesale & AVPMarketing and Business Solution Wholesale, PT TelkomIndonesia (TELKOM)

Spectrum Challenges Challenge of carriers when evolving from existing

networks to LTE Analysis of LTE main spectrums and current

spectrum allocation worldwide Forecast of future spectrum utilization

Proposed solutions to challengesDavid An, CTO, Asia Pacific, ZTE

Customer Experience Management in ConsumerMarkets Managing End to End Customer Experience

Management Proactively managing the customer experience Using customer insights to manage the customer

experienceAndrew Chong, VP, Consumer Operations, SingTel

Coffee Break & Networking Session

Small Screen Strategy to Drive Internet Adoption Handset/ Terminal eco system Mobile data platform and content offering Customer profiling and segmentation Charging intelligence and flexibility Network quality and availabilityPeter Hamphreys, President APAC, Ceragon

Key Drivers for Customer Satisfaction Detecting customer needs Solution developmentChandan Ghosh, Chief of Wholesale Carrier & EnterpriseBusiness, Aircel Limited

Maximizing the LTE Potential

LTE coverage and capacity Global early adopter examples Maximizing Asset Utilization LTE strategy optionsRan Fridman, Head of Global Sales LTE, Network

System Sales, Nokia Siemens Networks

Getting into the Head of the DigitalConsumer

Findings from IBM Consumer Survey of 11,000communications services consumers on theirspending and usage patterns, loyalty and advocacytriggers, and receptiveness to CSPs entry intoadjacent vertical markets

New business models and customer experiencesto capture the attention and wallet of the DigitalConsumer

Colette Yee, Market Strategy and Development Leader,Communications Industry, IBM Growth Markets and IBMASEAN, IBM

Question and Answer Session

End of Day One Summit

2.00

2.00

3.50

4.30

5.00

5.30

9.55

12.00

2.45

SESSIONKEYNOTE

CASE STUDY CASE STUDY

Summit agenda is subject to change without prior notice

3.30

SESSIONKEYNOTE

Registration

Opening Address by Chairman

Keynote - Pioneering Mobile Broadband inHong Kong Covering Hong Kong with sufficient capacity to

sustain growing demand for connectivity CSL, the first service provider in Asia Pacific to

launch 4G LTE Evolution and transformation of mobile

broadband networks to 4G Impact on lives at work, home and on the goChristian Daigneault, Chief TechnologyOfficer, CSL

Keynote Telecommunications EvolutionRic Clark, Vice President Marketing & Strategy,Alcatel-Lucent Asia Pacific


Customer Experience Managementand Importance to Enterprises Customer Experience

Management (CEM) story in Asia-Pacific Successful CEM modelsModerator: Zoran Vasiljev, Partner, Value Partners

Participants: Natal Iman Ginting, Head of Marketing Wholesale& AVP Marketing and Business SolutionWholesale,PT Telkom Indonesia (TELKOM)

Chris Beukers, SVP, Global CustomerOperations, Actix

Weathering the Paradigm Shift towardsConvergence and Multimedia Space WillTelcos Survive by Maintaining Status Quo asTelcos? Inherent constraints of copper infrastructure

faced by fixed line operators in providing highbandwidth

Evolution of bandwidth hungry applicationsand changing behavior of Internet users

Double whammy of decline in voice revenueand cost increments from provision of dataand internet

Survival strategies and profit maximizationapproaches to maintain market foothold andtake advantage of user behavior

Lim Ming Soon, General Manager, ProductDevelopment, Marketing & Sales, TelekomBrunei Berhad (TelBru)

Networking Luncheon for Speakers andDelegatesPANEL

SESSION

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WorldTelecomSummit


SUMMIT DAY ONE - 9th November (4G/ CEM)



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AGENDA-

4G/CEM

Registration

Opening and Welcome by Chairman

Keynote - Potential Ways for Carriers to Win theBattle of Ecosystems Collision of device, web platform, carrier

network and content development ecosystemswith tri llions of dollars in revenue and hundredsof billions of profit dollars up for grabs amongincumbents and new entrants

Carriers best defense as strong offense -leveraging on proprietary insights and assetsto protect and grow carrier share of economicpie

Sound strategy for success iterativeapproach to appropriately marshal resourcesof third parties

Bradley Gambill, EVP and Group Chief StrategyOfficer,SingTel

Keynote What the Future Holds forTelecommunications, Innovations in TelecomTechnologies Next generation networks and devices Innovations in telecommunications

technologiesMartin Bckstrm, Chief Technology Advisor,Smart Communications


Evolution of the Mobile Landscape Expanding capabilities and role of

communications technology Balancing social responsibilities with

sustainable businessModerator: Zoran Vasiljev, Partner, Value Partners

Participants: Bradley Gambill, EVP and Group Chief StrategyOfficer,SingTel

Martin Bckstrm, Chief Technology Advisor,Smart Communications

Confirmed participant from Nokia SiemensNetworks

Managing the Exponential Nature of CustomerExperience Effect of multiple connected devices,

applications, multiple usage personas,channels and touch points on CEM

Rethinking fundamentals of customermanagement strategies Market challenges and requirements for CEMecosystems to sustain financial growth withoutcompromising customer experience

Nibha Aggarwal, Director, Product Marketing,Amdocs Customer Management Group

Understanding Customer Needs and Positioningof Telcos Customer needs and environment Telcos strength Future of TelcoMasahiko Yabuki, SVP Strategic BusinessDevelopment in Global Group, CEOs office,Softbank Corp.

Networking Luncheon for Speakers andDelegates

8.30

9.00

9.10

9.55

10.40

11.00

2.10

2.10

3.30

4.30

5.30

Delegates are advised to proceed to respective streams by 2.10pm. Your punctuali ty is greatly appreciated.

4G TrackLTE Proposit ion Management andStrategies for Business Effectiveness

CEM TrackCEM Convergence and Util ity Tools

How can Operators Better Capture the LTEOpportunity How LTE enables new and emerging market

opportunities How must the network evolve to exploit these

opportunitiesAndrew Mackay, Wireless Technology & StrategyDirector, Alcatel-Lucent Asia Pacific

Retention and Revenue Enhancement using CustomerAnalytics for Telecom Retention strategy and revenue enhancement using

predictive modeling End to end automation using:

o Reload triggered event based marketingo Customized * 123# USSD Menu

Pradeep Kumar, General Manager CustomerAnalytics, XL Axiata

Enhancing the Quality of End User Experience withMobile Broadband Creating a unique customer experience: beyond

the speeds & feeds game How MBB can enhance service quality and provide

competit ive advantage to operators

Using 24/ 7 user updates to boost user experienceand businessFadi Pharaon, VP, Head of Engagement Practices,Ericsson South East Asia & Oceania

Emerging Trends in Managing Costs in Telcos Reassessing operational strategies to maintain

margins Managing risks and key insightsMaheshwar Venkataraman, Director, Consulting,PricewaterhouseCoopers


LTE Ecosystem Development of the LTE ecosystem Key enablers for adoptionMohan Veloo, Senior Director of Sales Consulting,Oracle Communications

Manage Your Customer Experience Not Just Your Network Why managing customer experience must be a key

focus for mobile operators Limitations of a network centric approach to

optimizing customer experience The customer centric approach: real-time customer

measurement, geo-location and traffic management Lessons from the field and best practiceChris Beukers, SVP, Global Customer Operations, Actix

Enhancing the Value Location Bringsto LTE Voice and Data

Realizing the untapped value of locationinformation for Content Delivery Networks

Why location is more important for LTE than it everwas for 2G and 3G IP location and LTE the new standard what is

means to security, crime and fraud control and tothe largest financial enterprises

Conrad Labonte, Director of Business Developmentfor Network Solutions, Wireless, APAC, CommScope

Successful CEM Convergence for Telcos


End of Day Two Summit

12.30

11.50

2.50

3.50

5.00

PANELSESSION

CASE STUDY CASE STUDY


12.50

WorldTelecomSummit


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SUMMIT DAY TWO - 10th November (4G/ CEM)



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AGENDA-CLOUD

COMPUTING

8.30 Registration

Opening and Welcome by Chairman

Keynote - Cloud Computing: present scenarioand the future challenges The cloud phenomenon The cloud market Cloud in Telecom Italia New opportunities Points of attentionCristian Cocozza, Manager of Scouting andInnovative Technologies, Telecom Italia

Taking Business to New Heights with HitachiCloud Converged infrastructure Cloud business model Storage as a Service offeringsSunil Chavan, Director, Software Group andCloud, Asia Pacific, Hitachi Data Systems


The Emergence of Smartphones Cloud computing and telecomsNeo Teck Guan, Director, South Pacific RegionalCIO Office, Huawei Technologies

Cloud Communication Center for 4G/ LTE Trend of the mobile data traffic and customerdemand

CCC as a green mobile network for dataexplosion

CCC as a smart network for intelligenceinfusion

Vision for new age of mobile networkKi-Ho LEE, Senior Manager of Mobile NetworkBusiness Unit,KT

Networking Luncheon for Speakers andDelegates

Creating Trust in Cloud; Carrier Grade CloudFramework and the Cloud Readiness Index Building the cloud on trust and reliability Carrier Grade Cloud Framework and Cloud

Readiness Index - the building block of trustMark Ross, Co-founder and CTO, Asia CloudComputing Association

Challenge and Management of Cloud SecurityIssues Leveraging on Cloud Computing technology to

improve the customer experience and driveinnovation

Managing privacy, security, governance and

legal concerns around large scale Cloudadoption Global insights on enterprise priorit ies,

concerns and challengesAbhesh Kumar, Cloud Services Leader,PricewaterhouseCoopers


Closing Keynote Enterprise Cloud Computing The push for adoption of Cloud technologies

to foster innovation, reduce costs and improvebusiness agility

Challenges to existing infrastructure, complexarchitecture and operations

Strategies to succeed Cloud Computing and Telecom relevanceSimone Brunozzi, Technology Evangelist, AsiaPacific,Amazon Web Services

Telco Cloud Computing ServiceDelivery


End of Day Three Summit

9.00

9.10

10.40

11.00

11.45

12.30

2.00

3.20

3.40

5.00

9.55

4.20

5.30

2.40

CASE STUDY


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WorldTelecomSummit


SUMMIT DAY THREE - 11th November (Cloud Computing)



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SPONSORSHIP

World Telecom Summit focuses on bringing together key decision makers and industry thought leaders of the

telecommunications sector to harness the power of innovation and advanced vision in the industry.

Dedicated to helping delegates address real needs of the telecommunications business, from implementation

challenges to customer experience management and profit growth strategies, World Telecom Summit strives to deliver

comprehensive and high value resolutions.

World Telecom Summit presents unique opportunities to you to expand your business profile on a global scale. High

profile association through sponsorship will allow you to demonstrate your industry leadership position, maximize your

business capacity and establish new business cooperatives with the luminaries of the telecommunications industry.

Contact us for greater possibilities to increase your brand recognition and exposure within the industry. Gain

maximum ROI from your marketing spend by incorporating this event into your calendar now and ensure new businessengagements for your next quarter.

Who should sponsor?

If you have products or services pertaining to the following technologies, we will like to invite you to be part of World

Telecom Summit 2011:

4G/ LTE

Next Generation Network

Next Generation Mobile Broadband

4G/LTE Implementation

Smartphones

Customer Experience ManagementM2M Configuration

Social Media Utilization

Subscriber Database Usage

IT/ Systems Integration

Cloud Computing

Cloud Revenue Streams

Cloud Security

Maximize your investment and make a lasting impression at World Telecom Summit 2011.

YES! I have a leading brand and want to promote it to business leaders and decision makers.Please call me to discuss sponsorship opportunities.

YES! I have an exciting product I want to showcase. Please call me to discuss exhibition opportunities.

Organization :

Address :Name : Tel :

Job Title : Fax :

Email : Mobile :

WorldTelecomSummit


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Sponsorship Opportunities for Dynamic Companies


For mo re information and to sec ure your plac e, plea se c all Vivian a t +65 6671 9202or em ail: vivian.ho@olyg en.c om

Response form fax back to+65 6725 0768


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SPEAKERSPROFILE

Abhesh KumarCloud Services LeaderPricewaterhouseCoopers (PwC)Abhesh Kumar is from PwC SingaporesTechnology, InfoComm & Entertainment(TICE) sector and works closely with the PwCregional TICE Industry leader. He has closeto 10 years of experience in the technologyconsulting space where he has helped clientsin the enterprise, government and high-

tech industries across Asia Pacific in identifying, evaluating andimplementing the right fit of solutions to address business priorities.

Abhesh drives PwCs cloud computing efforts in the region bringingtogether key players from the vendor, data centre and systemintegrator space, to deliver optimal value to PwC clients evaluatingor adopting the cloud model. He sits on various industry boardssuch as the Singapore Computer Society, Singapore IT Federation,IT Standards Committee and various other Chambers of trade and

commerce.Abhesh has worked with several leading technology vendors andservice providers to deliver effective, cost efficient and reliablebusiness solutions and is frequently invited to speak from atechnology agnostic view on the applicability of various IT frameworksand solutions. He holds a Master in Public Administration anda Bachelor of Computer Science from the National University ofSingapore.

Andrew ChongVice President, Consumer OperationsSingTelBringing more than fifteen years of experiencein the customer relationship and customerexperience management space, AndrewChong is currently Vice President for ConsumerOperations at SingTel. He leads the customerservice operations and is responsible forthe development, implementation and

improvement of service experience space into SingTels businessesas a key business strategy.

Prior to joining SingTel, Andrew was Head of Customer Service,Training and Credit at Maxis, where he was responsible for customerservice, credit management and customer value management(loyalty marketing and customer lifecycle management).

At Shell, Andrew coordinated and managed its worldwide customerservice assurance comprising of teams in US, Europe, LatinAmerica, Asia Pacific, Oceania and South Asia, as the Global Head ofCustomer Service Assurance. In that capacity, he ensured sustainedoperational excellence and drove continuous improvement programsacross Shells order-to-cash process globally.

Andrew MackayWireless Technology & Strategy DirectorAlcatel-Lucent Asia-PacificAndrew Mackay is Alcatel-Lucents WirelessTechnology and Strategy Director for the Asia-

Pacific region. In his current role, Andrewworks with telecommunications operators

and regulators, advising them on technologytrends and best industry practices. He worksclosely with the Alcatel-Lucent Wireless CTOand Standards groups and R&D of Bell Labson wireless technology strategy for the region.

Andrew has over ten years of experience in Wireless Technologydesign, optimization, performance and planning. Prior to joiningAlcatel-Lucent, he worked for Philips Test & Measurement as anengineer on test and calibration systems. Andrew holds a firstclass honours degree in electrical and electronic engineering fromCanterbury University, New Zealand, and a post-graduate diploma inBusiness Administration.

Chris BeukersSVP, Global Customer OperationsActixChris Beukers is Senior Vice President of

Global Customer Operations in Actix. Heoversees customer operations including sales,professional services and customer support,making use of over 20 years experience in thewireless and IT industries.

Chris began his career with Compaq Computer in Europe and laterled sales and services operations for Centigram and Lotus/IBMacross Asia Pacific. Most recently, Chris held executive roles in salesand marketing in a number of venture-backed wireless companiesincluding @Motion, now Openwave; Valista, now AePONA; and QPass,now Amdocs.

Bradley Gambil lEVP and Group Chief Strategy OfficerSingTelBradley Gambill is SingTel Executive VicePresident and Group Chief Strategy Officer.Brad works closely with the senior leadershipteam and leads the development andimplementation of the Groups corporatestrategy. His responsibilities include thedevelopment of new growth platforms and

competitive intelligence, mergers and acquisitions, and newproducts and services innovation.

Brad has more than 20 years of experience in managementconsulting, strategy and investments. Prior to joining SingTel, Bradwas Executive Vice President and Chief Strategy Officer of LGElectronics (LGE) in Korea. At LGE, he formulated its competitivestrategy and shaped its product and service offerings. He also helmedthe expansion of LGE into new high-growth areas and managedits merger and acquisition strategy. Brad was also previously withMcKinsey for 12 years as a Partner and recognized thought leader,and with Innosight Consulting, LLC, and during which, he foundedInnosight Ventures Pte. Ltd.

Brad holds an MBA from the University of Pennsylvanias WhartonSchool and graduated magna cum laude from Duke University with aBachelor of Science in Computer Science and Public Policy.

Chandan GhoshChief of Wholesale Carrier & Enterprise BusinessAircel LimitedChandan Ghosh is the Chief of WholesaleCarrier & Enterprise Business of Aircel Limited.He is responsible for the growth of AircelsEnterprise & SME Business, and GlobalWholesale & Long Distance. Chandan beganhis career as a service engineer over 30 yearsago and is now widely regarded as a senior

telecom expert in the global wholesale business.

He held various senior positions in major telcos around the world,including British Telecom, AT&T and Bharti Airtel, prior to joiningAircel. In 2002, Chandan started Bharti Airtels InternationalWholesale & Carrier Business after the government of India brokeVSNLs monopoly by liberalizing international long distance telecoms.

Chandan is regularly invited to speak at telecom events worldwideand holds prestigious advisory roles in several international telecombodies, influencing global telecommunications trends. He graduatedfrom Bombay University with a degree in Electrical Engineering.

Christian DaigneaultChief Technology OfficerCSLChristian Daigneault is the Chief TechnologyOfficer of CSL Limited since 2007. Since thistime with CSL, Christian has orchestrated afull network transformation that enabled a fewindustry firsts and several technology awards:

thefi

rst All IP HSPA+ network in 2009 andthe first LTE/DC-HSPA network in 2010. Theimplementation of these technology innovations at the right timeensured that CSL customers enjoyed the best broadband experienceto meet continuously rising expectations while at the same timereducing the cost of operation.

Christian came to CSL with a strong telecommunications backgroundin developing and operating wireless networks in Canada, China,Brazil, Algeria, and Europe. Prior to joining CSL, Christ ian was DeputyCTO for Wataniya Telecom, the largest operator in Algeria. Beforethat, Christian was the Director of RF Engineering and Operations atTelus Mobility in Canada, and Director of Technology for TelesystemInternational Wireless in several of their international operations,developing wireless networks in Europe, Asia and South America.During that period, he successfully launched a TDMA network inBrazil for Claro Digital, was instrumental in deploying the first foreign

joint venture GSM network in China with China Unicom in HunanProvince, and was responsible for the development of the DolphinTetra network in the United Kingdom, Germany and France.

Christian holds a Bachelor of Electrical Engineering Degree from theUniversity of Sherbrooke (Quebec, Canada) and is a Fellow memberof the Institute of Engineering and Technology.

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WorldTelecomSummit


SPEAKERS PROFILE



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SP

EAKERSP

ROFILE Colette YeeMarket Strategy and Development Leader,

Communications Industry, IBM GrowthMarkets and IBM ASEANIBMColette Yee heads the Market Strategy andDevelopment for the Communications Industryat IBM Growth Markets. With her extensiveglobal experience in CRM, BSS and Business

Intelligence, she drives strategic market direction, engages industryanalysts and media, consults with customers, and extends IBMsmarket and thought leadership in the Smarter Communications andCustomer Experience arena.

Prior to joining IBM, Colette held various senior strategy, solutionmarketing, product management and market development roles inthe US Headquarters of Amdocs, Siebel Systems and Utopy, and theAsian Regional Centers of S1Corp/ FICS, Infor/ SSA and Siemens-Nixdorf, where she has built a successful track record of leadingteams in delivering solutions for the Communications and Mediaindustries.

Colette holds an MBA from the Wharton Business School and aComputer Science degree from the National University of Singapore.She has spoken at numerous industry events including Gartner CRMSummit, Annual CRM in Telecoms, Moscow CRM Show, HelpdeskInstitute Conference, Optimizing Customer Experience conference,Call Center Week and has been published in various industrypublications.

Conrad LabonteDirector of Business Development forNetwork Solut ions, Wireless, APACCommScopeConrad Labonte is CommScopes Director ofBusiness Development for Network Solutions,Wireless in Asia Pacific. He advises mobilecarriers on technology and business issues,

validated using comprehensive businesscase modeling, and new revenue generationmethods by leveraging intrinsic untapped information contained inmobile operations.

Conrad has over 20 years of experience in the Asian telecom industryon wireless solutions, media/ telecom applications, including IMSand NGN, services and middleware. He also has extensive familiaritywith product development, having worked with service providers inEurope, Australia, Asia-Pacific, and Canada.

Prior to joining CommScope, Conrad was Director of RedkneesAPAC business, Managing Director of CELAsia and Nortel NetworksDirector for Wireless ASEAN/ Pakistan business.

Cristian CocozzaManager of Scouting and InnovativeTechnologiesTelecom Italia

Cristian Cocozza currently serves as Managerof Scouting and Innovative Technologies inthe Technology Plan & Standard Coordinationdepartment of Telecom Italia Labs (TILAB). Hisrole is to oversee the selection of innovativecompanies and solutions that can be

introduced in Telecom Italias network. Cristian is also responsiblefor the coordination of access and transport networks evolutioninside the Telecom Italia Technology Plan.

Cristian received his degree in Telecommunications Engineeringfrom Politecnico di Torino in 1999 and joined TILAB, former CSELT,in 2001. After some years as an analyst in the economics andregulation department, he joined the business development groupmanaging the business exploitation of various research projects andleading the support of Telecom Italia Group Venture Capital activitiesthrough the investigation of technical due diligences.

David AnCTO, Asia PacificZTEDavid An leads ZTEs Asia Pacific MarketingCenter as its Chief Technology Officer basedin Singapore. He brings more than 18years of experience in the area of wirelesstelecommunications. David has representedZTE as a key speaker in many ITU and info-communication conferences and exhibitions.Prior to joining ZTE, he held various seniormanagement positions in other leadingtelecom vendors.

Fadi PharaonSVP Engagement PracticesEricsson South East Asia and OceaniaFadi Pharaon was appointed Head ofEngagement Practices for Ericsson SouthEast Asia and Oceania in 2011, headingall presales and customer engagementcapabilities, covering the entire Ericssonsolutions, services and product portfolio. Priorto the appointment, he was President and

Country Manager for Ericsson Singapore & Brunei, responsible forall of its business with local operators and regional activit ies acrossAsia-Pacific.

Fadi has prior experience from South East Asia as Ericssons Headof the Multimedia and Systems Integration unit and also served asHead of Marketing, Strategy and Business development for MiddleEast operations. He also took part in the dynamic Chinese telecommarket leading the Service Creation & Mobile Media division atEricsson Greater China.

Fadi has over twelve years of management experience in the fieldsof Mobile Broadband, Revenue Management, Service DeliveryPlatforms, Value Added Services, Telecom Management andSystems Integration. He was also Senior Vice President for Swedish-based mobile solutions company, Melody Interactive Solutions,and Director of Ericssons Mobile Internet Marketing & Sales unit.Fadi holds a Master of Science in Computer Science from theSwedish Royal Institute of Technology and a Master of BusinessAdministration from Heriot-Watt University.

Ki-Ho LEESenior Manager of Mobile NetworkBusiness UnitKTKi-Ho Lee is a senior manager at the accessnetwork development team of Mobile NetworkBusiness Unit in KT. His research interests arein cloud communication center in the viewpoint of CoMP (Coordinated Multi -point Tx/Rx),signal processing, and related protocols.

Ki-Ho received the B.S., M.S. and Ph.D. degree in electricalengineering from the Korea Advanced Institute of Science andTechnology (KAIST), in 2001, 2003, and 2007, respectively.He is also a member of IEEE and KICS (Korea Information andCommunications Society).

Lim Ming SoonGeneral Manager, Product Development,Marketing & SalesTelekom Brunei Berhad (TelBru)Lim Ming Soon joined TelBru in 1998 and hasbeen the General Manager since 2006. In hiscapacity as the General Manager, Ming Soonleads the Product Development, Marketingand Sales units with a focus on the growingbroadband market in Brunei Darussalam.

Successfully strategizing and executing marketing strategies, he

facilitated TelBrus twenty percent annual growth and cultivated itslead with a market share of more than fifty percent in the broadbandmarket.

Under his portfolio, Ming Soon also helms the QoS and QoEbroadband improvement and introduced WiMAX in B-MobileCommunications, a subsidiary of TelBru, as Deputy CEO andbrought about an increase in customer reach. In addition to ProductDevelopment, Marketing and Sales, he also heads the BroadbandOperations & Maintenance unit, overseeing network integrity andquality in B-Mobile Communications and TelBru to ensure seamlessintegration of both operators.

Ming Soon graduated from the University of Coventry with a Mastersdegree in Communications Management as a Chevening Scholar in2005.

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SPEAKERS PROFILE



10/12

SPEAKERSPROFILE

Maheshwar VenkataramanDirector, ConsultingPricewaterhouseCoopers (PwC)Returning from a 2 year secondment to PwCUK, Maheshwar Venkataraman is a Directorin PwC Singapores consulting team leadingthe Telecom and Shared Services practice.Mahesh has led several large advisory projectsranging from feasibility studies, business casedevelopment, design and build of Shared

Service Centres, reviews of Managed Services Contracts andManaged Capacity Contracts in outsourced models for telcos, CRMprocess design, cost optimization, operational process improvement,billing system implementation, revenue assurance to operationsoptimization.

Maheshs selected service experience include leading costoptimization projects for a telecom operator in Philippines resultingin over US$11million in annual savings, performing revenueassurance for leading operators in India, UK and South East Asia,heading the revenue assurance team in Hutchison Telecom, andconducting shared service feasibility studies, location assessmentand implementation for the roaming operations of a large Europeantelecom operator.

Mark RossCo-founder and CTOAsia Cloud Computing AssociationMark Ross currently serves as the founderand CEO of CloudGarage and co-founder ofthe Asia Cloud Computing Association. Hehas over 20 years of senior-level technologymanagement and Board level experience withmulti-national financial service companies.Mark also serves on the Board and as a senior

level advisor for several start-up companies.

Mark is a recognized technology innovator. He was most recentlyawarded the 2009 IDC innovation award for his work using software-as-a-service solutions. Publications of his work have appeared innumerous journals and periodicals and have also been the basis fora Computer World case study.Mark completed an engineering and economics degree fromCarnegie-Mellon University. He holds a Masters degree in Financeand International Business from New York Universitys Stern Schoolof Management and from Hautes Etudes Commerciales - a topEuropean business university based in Paris, France.

Masahiko YabukiSVP Strategic Business Development inGlobal Group, CEOs officeSoftbank Corp.Masahiko Yabuki is the Senior Vice Presidentof Strategic Business Development in SoftbankCorp. He is responsible for the developmentof strategic businesses of mobile internetservices in both Softbank Corp. and SoftbankMobile Corp. with international players.

Prior to joining Softbank Group in 2004, Yabuki was the CountryGeneral Manager of Japan in UTStarcom Inc. As the first Japaneseemployee of UTStarcom, he established the UTStarcom organizationand office in Japan and generated substantial amounts of sales ofnetwork products in Japan. Yabuki was also previously with Japanesetradingfirm, Kanematsu Corp., for nearly 20 years, in charge of Asianbusiness development including telecommunications projects.

Yabuki graduated from Kobe University of Commerce with aBachelors Degree in Economics and Management.

Martin BckstrmChief Technology AdvisorSmart Communications and PLDTMartin Bckstrm is the Chief TechnologyAdvisor of Smart Communications andPhilippine Long Distance Telephone Company(PLDT). He possesses over 20 years of strongexperience in Wireless Data and has a track

record in managing technology, products andsolutions that support business requirements.

Prior to joining Smart and PLDT, Martin was Vice President forTechnology APAC Innovation Centre at Ericsson, where he wasresponsible for driving product and systems innovations. He wasalso Head of Radio Technology Development and was the principaldesigner of GPRS and Packet PDC. Martin has worked with thelatest technology developments like UMA, GSM over IP, mobile GSMsystems and improved GSM architecture.

Mohan VelooSenior Director of Sales ConsultingOracle CommunicationsMohan Veloo leads the sales consultingteam for Oracle Communications AsiaPacific and Japan based in Singapore.His team provides technical expertise toOracles Communications customers. Asan Oracle veteran, Mohan has worked invarious roles for Oracle across Asia Pacific

in the communications industry. These include delivery to productpresales to solution architecture to sales. Prior to joining Oracle,Mohan worked in communications and media companies in the USincluding Cisco Systems & Time Warner as well as various startupsin the San Francisco Bay Area.

Natal Iman GintingHead of Marketing Wholesale & AVPMarketing and Business SolutionWholesalePT Telkom Indonesia (TELKOM)Natal Iman Ginting is the Head of MarketingWholesale and AVP Marketing and BusinessSolution Wholesale in Telkom. As the Headof Marketing Wholesale, Natal prepares andmonitors the wholesale and business solution

markets for Telkom. His responsibilities also include developmentand implementation of marketing for domestic and internationalinterconnection, and network and data communications.

Natal has considerable experience and expertise in marketingstrategy and business development for both enterprise andwholesale telecommunications market in Indonesia. He graduatedfrom Universitas Sumatera Utara in Industrial Engineering andholds an MBA in Business Administration from the University ofBirmingham.

Neo Teck GuanDirector, South Pacific Regional CIOOfficeHuawei TechnologiesNeo Teck Guan is currently working at HuaweiTechnologies as Director in the South PacificRegional CIO Office. He has spent the last fewyears focusing on Cloud Computing, engagedin consulting Huaweis Asia Pacific clientele onCloud Computing solutions.

Teck Guan has 21 years of experience in the IT industry. Prior tojoining Huawei, he was with Hewlett-Packard (HP) for 9 years, duringwhich, Teck Guan oversaw major outsourced IT projects includingSingapore Government accounts and was also directly involved inclosing several multi-million dollar outsourced IT deals in the Asia-Pacific region.

Nibha Aggarwal

Director, Product MarketingAmdocs Customer Management GroupNibha Aggarwal is currently Amdocs CustomerManagements Director of Product Marketing.With almost 20 years software industryexperience, Nibha has played a key role inmajor technology companies in transformingmarkets, developing products, and exploitinguntapped opportunities.

Prior to leading the product marketing efforts for Amdocs CustomerCare, she previously founded a company to provide speech self-service solutions to call centers and has been working in theSaaS CRM space for many years, spanning areas such as salesautomation, marketing automation and call center automation.

Having spent the last decade in marketing and executivemanagement, Nibha now focuses on finding new and emergingmarkets for nascent technologies and commercializing new andunderutilized technologies, as well as translating market knowledgeand insights into executable strategies.

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SP

EAKERSP

ROFILE Pradeep KumarGeneral Manager Customer Analytics

XL AxiataAs XL Axiatas General Manager of CustomerAnalytics, Pradeep oversees the strategies forthe improvement of business performance inthe Customer Lifecycle. He specializes in thedevelopment and implementation of DataDriven Acquisition, Retention and RevenueEnhancement Strategies making extensive

use of statist ical and stochastic techniques.

Prior to joining XL, Pradeep worked with Vodafone India as Managerof Customer Value Management. He graduated in 2004 from theIndian Institute of Technology, Mumbai with a Bachelors Degree inAerospace Engineering.

Ran FridmanHead of Global Sales LTE, NetworkSystem SalesNokia Siemens NetworksRan Fridman currently leads the GlobalLTE Sales at Nokia Siemens Networks withmore than 10 years of experience in thetelecommunications industry. He is alsoresponsible for the worldwide sales of bothFDD and TDD LTE. Prior to this role, Ran led

the global sales of packet networks baring global sales responsibilityfor Nokia Siemens Networks third party business and the companyspacket core business.

Since joining Siemens in 2001, Ran has filled senior positions likeHead of Technical Sales for Metro Ethernet products and variousR&D roles. In Nokia Siemens Networks, he has held several salesand sales support positions including heading the global sales ofRadio Transport, global sales support of the Broadband AccessDivision, and orchestrated the migration of mobile operators toIP. Ran holds a Bachelors degree in Computer Science from theUniversity of Tel Aviv.

Ric ClarkVice President Marketing & StrategyAlcatel-Lucent Asia PacificRic is currently responsible for Marketing,Strategy, Public Affairs and Strategic GrowthAccounts for Alcatel-Lucent in Asia Pacific.

With over 30 years experience in thetelecommunications industry, Ric held anumber of senior positions in the industryprior to joining Alcatel-Lucent in 2006 as

Chief Technology Officer Australia and New Zealand. He was ChiefOperating Officer for National ICT Australia (Australias ICT ResearchCentre Of Excellence), Managing Director of Ericssons Researchand Development company, Ericsson Asia Pacific Lab Australia andheld various senior roles with Philips Mobile Communications. Hehas also acted as Director for several ICT start-ups and participatedin Australian Federal and State Government and University advisorygroups.

Ric was a long standing member of Innovation Australias R+D TaxConcession Committee and on industry advisory committees ofUniversity Of Technology Sydney and RMIT University Melbourneengineering faculties. He remains on the Advisory Committee ofBell Labs and University of Melbourne Centre for Energy EfficientTelecommunications collaboration.

Ric holds a Bachelors Degree in Manufacturing Engineering fromSwinburne Institute of Technology, a Graduate Diploma in SoftwareEngineering and is a member of the Society of ManufacturingEngineers and the Australian Institute of Company Directors.

Simone BrunozziTechnology Evangelist, Asia PacificAmazon Web ServicesSimone Brunozzi is a truly passionatetechnologist, involved in IT and computingsince an early age. He joined Amazon.comin March 2008 in the role of Amazon WebServices Technology Evangelist for Europe, to

raise awareness about Cloud Computing andhelp developers build applications. In January2010 he relocated to Singapore, becoming the

first AWS Technology Evangelist for the APAC region.

Since 2008, Simone has been a very popular speaker in Europe,United States, Asia and Oceania, speaking at more than 260 events(and collecting a huge amount of airline miles). Simone is regularlyinvited as a speaker to major conferences all around the world.

Siswanto DasijoVice President for Technology MasterPlan Sub DirectoratePT Telekomunikasi Selular(TELKOMSEL)Siswanto Dasijo joined Telkomsel in 1992and has held the position of Vice President forTechnology Master Plan Sub Directorate since2009. He leads the transformation of thenetwork and infrastructure strategy through

the development of Telkomsels Master Plan by means of networkdeployment strategy consisting of investment modeling, technologyselection, technology lifespan, frequency strategy and featuresrequirement analysis.

Siswanto has held several leadership positions within Telkomseland was previously Senior Manager of Infrastructure Developmentin the Telecommunication Infrastructure Division and Assistant VicePresident of Infrastructure Integration in the Network & Solution

Directorate. He graduated from the University of Indonesia with abachelors degree in computer science.

Sunil ChavanDirector, Software Group and Cloud, AsiaPacificHitachi Data SystemsSunil Chavan is working with Hitachi DataSystems as its Director of Software Groupand Cloud for Asia-Pacific. Sunil brings morethan 15 years of experience in the IT industry,working in various capacities from enterprisesales and marketing to business development

in new economy growth markets across Asia. He previously heldanother senior management post in Hitachi as Director of Contentand File Services.

Sunil has worked extensively in FSI, Telco and Airline vertical in theregion. He has vast experience in enterprise content managementstrategy implementation. Prior to joining Hitachi, Sunil workedwith Oracle to develop the SMB business in ASEAN region. He hasworked with Interwoven Inc, as Regional Manager for South Asia,and was later promoted to Country Manager for India operations.Before Interwoven, Sunil worked with Mphasis Software (EDS GroupCompany) as Regional Manager for South Asia.

Zoran VasiljevPartnerValue PartnersZoran Vasiljev joined Value Partners in 2009as a Partner in the Middle East and NorthAfrica Region. He has led extensive consulting,operational and management projects inmarket assessment, corporate and businessunit strategy, mergers and acquisitions,strategy-based transformation, marketing,

sales effectiveness, CRM and program management for MiddleEast, East Europe and South East Asia telecommunications andtechnology sectors.

Prior to joining Value Partners, Zoran was the Director of TelecomsPractice for Arthur D. Little in the MENA region. He was founderand CEO of Affinitiv Consulting and Head of Business Strategy forStarHub. In addition, Zoran has specialized industry experiencein telecom sector liberalization and growth strategy development,business development and strategic investments, corporate andbusiness planning, and privatization and restructuring. He hasauthored a number of art icles on industry topics, such as Case forCustomer Centricity, Sustainability beyond Telecoms, M&A inMENA, and is a frequent speaker at TMT industry events.

Zoran holds an MBA from Marshall School of Business and a degreein Computer Information Systems for Business from University ofSouthern California in Los Angeles. He speaks Serbian, English,German, Italian and Russian.

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