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1.02 Team Communication. Team Communication: Oral Reporting. Report abnormal observations and results to supervisor immediately Report observations, test results, and patient requests to supervisor and care provider prior to leaving area - PowerPoint PPT Presentation
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1.02 Team
Communication
Team Communication: Oral Reporting
Report abnormal observations and results
to supervisor immediately Report observations, test results, and
patient requests to supervisor and care provider prior to leaving area
Team reports occur at team meetings and the end of shifts
1.02 Understand effective communication 2
Team Communication: Written Reporting
The chart is a legal document
Information must be accurate
Test results or observations are documented on the patient’s medical record
1.02 Understand effective communication 3
Team Communication: Written Reporting
Use correct grammar and sentence structure
Amending the patient’s record Make a straight line
through the statement Record date and initial Do not erase or use
whiteout1.02 Understand effective communication 4
Team Communication: Electronic Reporting
Electronic patient records Computer networks provide fast and easy
access to patient data history diagnostics research
Used to request patient diagnostic or treatment information
Input via tablet, voice, or keyed entry
1.02 Understand effective communication 5
Team Communication: Electronic Reporting
Safety measures must be implemented Confidentiality and HIPAA training Password protection Limited personnel access
1.02 Understand effective communication 6
Communication TechnologyFax
Follow agency policies regarding transfer of patient records
Protect patient confidentiality Use cover page Confirm delivery to intended
recipient
1.02 Understand effective communication 7
Communication Technology Internet
Healthcare providers utilize the web to provide: information education
Protect username and password Verify credibility of websites
used for research
1.02 Understand effective communication 8
Communication TechnologyEmail
Be professional in content and grammar
Make your message clear and concise.
Respond in a timely manner
1.02 Understand effective communication 9
Communication TechnologyEmail
Check for spelling and grammar errors.
Let your reader know if no response is required.
If you reference another individual in your e-mail, you should CC that person.
1.02 Understand effective communication 10
Communication TechnologyEmail
Include contact information
E-mail can lead to miscommunication because tone of voice cannot be heard
REMEMBER - Rules of confidentiality and privileged communication apply to e-mail.
1.02 Understand effective communication 11
Journal #2 – Influences on Patient Communication
Mrs. Summers is an alert, ambulatory, 85-year-old patient. She resides in Sunny Care Assisted Living Center. You observe that she argues about everything and with everyone. You cannot remember her ever agreeing to or being willing to do anything.
Continued on next slide
1.02 Understand effective communication 12
Journal #2 – Influences on Patient Communication
Clearly identify some influences on Mrs. Summers’ behavior.
Include at least 3 communication strategies the healthcare team could use to improve their relationship with Mrs. Summers thereby improving her care.
1.02 Understand effective communication 13
Journal #3 – Patient Engagement Following the medical plan, you are
helping Mr. Green learn to use a walker after his stroke. The greatest challenge is that his wife and family tell him that he does not have to bother with learning to get around himself. Now that he is retired due to disability, they tell him that he can just sit in bed and watch television. How would you talk to Mr. Green and his family about the importance of staying mobile?
1.02 Understand effective communication
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