Non-verbal communication

Contents:1. Types of communication.2. Non-verbal communication.3. Gestures, their history and meaning in

different countries.4. Gestures expressing emotions.5. Facial expressions.6. Conclusion.

Different Types Of Communication:

Verbal

•Listening to a person to understand the meaning of a message

Non-Verb

al

•Observing a person and inferring meaning

Written

•A message is read

Communication

WHAT IS NON-VERBAL COMMUNICATION?

Non-verbal communication ( NVC) Refers to the messages we give and receive through body language and facial expressions

Body Lan-

guage

55 %

How You

Speak

38 %

Words7 %

What makes an impression?

Gestures

THUMBS UP SIGN

Interpretation : approval

THUMBS DOWN SIGN

Interpretation : sign of disapproval or vote against

History of “Thumbs up”

Gladiator should be spared

Gladiator should be killed

"Ok" sign

Interpretation: good/ alright/ approval

" Ok" in different countries :

Japan – the general meaning is money. But for young generation it is “ ok”.

Australia – usually means “ zero” rather than “ok”.

Latin America and France – considered as an insulting sign and has negative connotations attached to it.

Finland – military conscripts used the sign to show that they have zero days left in the military service.

V - sign

Interpretation: victory

Winston Churchill

V- sign in different countries:Germany, Italy, Spain– victory.

Greece, Canada, the United Kingdom, the USA

– peace.

Japan and China - « I’m in progress of having my photo taken, so I must make this V-sign for some reason»

New Zealand – people do it to each other mostly if they know them and it is a common gesture between friends.

Gestures which express emotions and facial expressions

Open palm

Interpretation: openness/ sincerity

Standing with hands on hips

Interpretation : aggression/ readiness

Arms crossed on chest

Interpretation : defensiveness / closed

Arms touching chin and looking down

Interpretation : boredom / indifference

Touching hair or biting nails

Interpretation: nervousness / excitement / being anxious

Touching the bridge of a nose or a chin with eyes closed

Interpretation reflection / deep thought

The main facial expression: smile!

You are never fully dressed without a smile

Conclusion:1. Non-verbal communication creates

stronger relational bond than verbal.2. It helps to give non-verbal feedback while

verbal communication is going on.3. It acts a helpful aid with verbal

communication when listener is not aware of oral language.

4. You can give information which you don’t want others to hear or to listen to.

Thank you for your attention!