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The Future Trend of Airport Passenger Services

Greater convenience, speed and

control for passengers

Simplifying the Business International Air Transport Association 2013

HOU Kan

Regional Head, APCS, IATA

Simplifying the Business INTERNATIONAL AIR TRANSPORT ASSOCIATION 2012

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Passenger Experience:Get Ready

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Would this not be better?

Easy Simple Fast Helpful Friendly Quick Intuitive Speedy Personal Relaxed

Smart Stress-less Thoughtful Rapid Safe Convenient

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↗ Passenger Data

↗ Check-in

↗ Baggage drop-off

↗ Travel Document Check

Get Ready!What are the challenges?

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Get Ready!What do passengerswant?

want either to use biometrics / ePassport as their token or to get their boarding pass off airport

want to use self-tagging at home or at a kiosk

The overall majority of respondents are interested in providing their passport details in advance

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What do passengers want?

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Get ReadyState of the Industry

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Vision: 80% of Global passengers will be offered a

complete suite of self-service options

Fast Travel Program

Mandatory Optional

2014

2015

2013

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Advanced Passenger InformationRequired by over 50 countries

Lack of Global alignment Message format Exchange mechanisms Data elements

CostIT SystemsFines

Passenger Data

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Is the amount spent per year per airline as the cost of passenger data (including fines and system maintenance and updates)

Passenger Data

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Future TrendAPI sharing among more & more countries

What will IATA do Set data transmission standardPush & Advocate the governments accept the industry standard

Passenger Data

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Check- In

- Single Token

- Eliminate the Boarding Pass

Biometrics

Boarding

+ PNR

ImmigrationSecurity Check Point

nfc

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Bags Ready to Go

Self Tagging Bag Drop

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of passengers are offered with self-tagging

Bags Ready to Go

AL / AP Pairs

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Baggage CollectionLast but important part of the process

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Bag Recovery Solutions

Bag recovery solutionImprove delivery processAccelerate delivery of baggageProvide pro-active information to passengersSelf-Service claim registration in case of mishandled bag

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Door to Door solution

Can Bags Services be Better

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An airline offering the ability for a passenger to self-scan travel documents to perform automated verification of the travel document data against travel data requirements

Document Check

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of passengers are offered with self-service document check

Document Check

AL / AP Pairs

25Simplifying the Business International Air Transport Association 2013

Airport Security

The good old days? Today

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Checkpoint Security Access and EgressImproving Passenger Flow

Process StudyZHR, CDG, LHR, CPH to identify best practices

Data Collection 142 Airports world wide aiming at identifying the current situation and determine potential solutions

Documents establishedRecommended Practice and Implementation GuideReport on data analysis

Airport DiagnosisTo identify bottlenecks and root causes

201

0

2012

201

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Simplifying the Business International Air Transport Association 2013

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09 Security Screening Joint effort ICAO/ACI/IATA Integrate passenger information into

the physical screening process Screen according to the risk posed by

the individual passenger Strengthen security by focusing

resources on higher risk passengers Take into account existing airport

environments, airport sizes and types of operations

Leverage existing screening equipment, incorporate new technology as it becomes available

Checkpoint of the Future concept

28Checkpoint of the Future – Near term concept

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Enhanced Security Lane Normal

Security Lane

Known Traveler Lane

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Simplifying the Business

Simplifying the Business International Air Transport Association 2013

CHECKPOINT

OF THE FUTURE

2014

2017

2020

Introduce differentiated screening

Differentiated screening

Fast and Efficient process

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New StB Projects in development

Simplifying the Business International Air Transport Association 2013

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Thanks for listening