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Classification: Public
MASS-TRANSPORT SYSTEMS TO SUPPORT ACCESSIBILITY OF TRANSPORT FOR ALL
TONY CACCAVONE, SURFACE ACCESS DIRECTOR
HEATHROW AIRPORT
Classification: Public
5 MPassengers
13 MPassengers
10 MPassengers
1 MPassengers
6 MPassengers
17 MPassengers
TAX
I
How Heathrow
passengers
arrive today*
60%
40% 18%
12%
9%
25%
3%
33%
* Figures do not sum precisely due to rounding. The Underground carried nearly 18.5% of passengers in 2017, with local bus and
coach slightly more than 12% and rail slightly more than 9%. In aggregate this equates to just under 40% mode share (39.6%).
Source: Department for Transport / Civil Aviation Authority statistics. Table TSGB0207 (AVI0107); last Updated 6 December 2018.
Rail
Underground
Local bus & coach
Taxi
Hire car
Private car
TAX
I
80 millionpassengers a year
Estimated
52 millionArriving/leaving by
Surface Access
Surface Access at Heathrow Airport today
Page 3Commercially Sensitive and Confidential and not for onward circulation without consent
© Heathrow Airport Limited 2018
Classification: Public
Coach and bus hub
Frequent train
services
Easy access to
London and the UK
Access to the
strategic road
network
Heathrow is the best-connected airport in the UK
Classification: Public
Our NPS Surface Access targets
50%
55%
Increase passenger public
transport mode shareReduction of colleague
car tripsNo increase in Heathrow-
related traffic
today
2030
2040
40% today
2030
2040
-50%from 2013 baseline
-25%from 2013 baseline
Today 2030 2040
Passenger numbers
increasing in line with
expansion…
…but no increases in
Heathrow-related traffic
TAXI
Transport mitigation
Minimise and mitigate the effect of
expansion on existing surface
access arrangements
Air quality
Ensure that construction and
operation of expansion does not
affect UK’s ability to comply with
legal air quality obligations
Classification: Public
PULLInfrastructure
and new
services
Restraint
measures
Incentives to
travel
sustainablyPULL
PUSH
Capacity Enhancement
Behaviour Change
Network Management
Public transport
strategy
Optimising existing
public transport
Maximising the impact
of committed
improvements
Developing
new routes and
services
Colleague travel
strategy
Revised masterplan
Improvements in non
car travel
New approach to
travel incentives
Recruitment and HR
Management and
reduction
of car parking
Traffic
strategy
Access Charging
Taxi Backfilling
Freight Efficiencies
A balanced approach to delivering our targets
Classification: Public
Improving access from across the UK
New Rail connections
Proposed links to the West
and South (route to be
determined)
More Tube services
Greater number of Piccadilly
and Elizabeth Line trains
Connections across
the UK
New and improved coach
and bus routes
Southern Rail Access
alignment is indicative only
Classification: Public
Technology and collaboration is at the heart of our plans to improve accessibility
A passenger-centric approach to
make every journey better:
• Integrated and contactless ticketing
• Improving mobility information
services
• Taxi and PHV backfilling
• Bringing companies together to
develop solutions
Classification: Public
Improving the passenger experience for all
Our insight shows Surface
Access passengers want
Speed, Ease
and Trust
‘Good’ ratingIn the latest Civil Aviation Authority report
on airport accessibility
750Frontline special
assistance colleagues
95% satisfaction
On the Heathrow Express
1.4 millionPassengers with reduced
mobility in 2018
Classification: Public
Supporting our colleagues
Developing plans to transform how
colleagues get to work:
• Working with the airport community
• Enhanced car sharing
• A Heathrow travel wallet
• Improved access and wayfinding to
support active travel
Classification: Public
Sustainable business of the year
Engaging with stakeholders
As part of our expansion plans, we need to grow sustainably
Classification: Public
We make the most impact when working in partnership with different organisations
We want to make every journey better, and are investing in technology and new services to
improve the passenger and colleague journey and improve access for all
Prioritising and delivering the
right services
Using our scale and knowledge
to bring industry together
Working with government to
improve passenger experience
