1

Tbilisi Registration Office Reform

By

Tea DabrundashviliFirst Deputy Chairman

National Agency of Public RegistryMinistry of Justice of Georgia

May 11, 2006 Tbilisi, Georgia

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Introduction

• Tbilisi Registration Office - the biggest office of NAPR

• Customer flow -1000 daily

• 150 000 transactions (40% of total) in 2005

• Generated income 4,5 mln. GEL(60% of total) in 2005

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Transactions in 1998-2005

0

10000

20000

30000

40000

50000

60000

70000

80000

1998 1999 2000 2001 2002 2003 2004 2005 2006

2005-73575

2004-52601

2003-46185

2002-41940

2001-34305

2000-14202

1999-4823

1998-1964

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Customer flows (per day):

• Registration - 300-400 applications;

• Information - 50-100 applications;

• Seizure reference - 150-200 applications;

• Moveable - 50-100 applications;

• Submission of - 200-300 abstract;

Total - 750-1100 customers

(Actually - 1500-2000 people daily)

Customers Flow Management

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Tbilisi Registration Office Reform

• Creation of Front office and Back office

• Management of huge flows of customers (Front-Office Management);

• Optimization of the registration procedures (Back-Office Management);

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Front Office: Management of huge number of customer flows

• Management of huge number of customer flows

– Informational desks,

– Free legal consultations,

– No direct contact between customer & registrar

• Payment by plastic cards;• Home delivery of Abstracts;

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Back-Office: Optimization of the registration procedures

• Introduced “Improved Registration Concept”

• Simplified registration procedure

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Document Flow in Tbilisi Registration Office Before Reform

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Tbilisi Registration Office Structure

Reception

Assistant Registrar

Registrar Archive

Submission Office

Cadastre Office

Front Office

Front Office

Back Office

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Documentation Flow/New Concept

Registration documentationRegistration documentation

Digital informationDigital information

Reception

Assistant Registrar

Registrar

Archive

Submission Office

Cadastre Office

Registry formularyRegistry formulary

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Registration Software - NAPReg

• Specific applications for separate working places;

• Client-server ideology;

• Elimination of the duplication of functions;

• User-friendly interface;

• Anti-corruption mechanisms;

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13

Public Registry Formulary

• Computer ideology formulary instead of handwritings;

• Elimination of the typewriters;

• Compatibility of the electronic information and hardcopy;

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Digital Cadastre Map provided by GTZ project

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Digital map with attached land parcels

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Conclusion: Reform Outcomes

• Registration timing reduced from 2 months to 3-5 days

• Registration procedure simplified from 67 to 7 steps

• Previously queues were 2-3 hours• Today queue only 15-20 minutes• Database on web-page provides

accessibility to information• All the above mentioned provided anti-

corruptive system establishment

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Thank you for attention