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Microsoft Solution Framework (MSF)
Najwa Al-GhamdiID : [email protected]
Microsoft Solution Framework (MSF)
Najwa Al-GhamdiID : [email protected]
2
MSF MSF MSF MSF
Microsoft Solutions FrameworkEstablished in 1991, last major revisions in 1998 and January 2003 (v3) [1].
Related to MOF, Microsoft Operational Framework [1,2,3]
Which concentrates on the management of IT infrastructure [1,2,3]
Microsoft Solutions FrameworkEstablished in 1991, last major revisions in 1998 and January 2003 (v3) [1].
Related to MOF, Microsoft Operational Framework [1,2,3]
Which concentrates on the management of IT infrastructure [1,2,3]
3
Lifecycle of ITLifecycle of ITLifecycle of ITLifecycle of IT
Microsoft Operations Framework
Microsoft Solutions Framework
Operate
Dep
loy
Build
Pla
n[1]
4
MSFMSFMSFMSF
MSF offers guidance in how to organize people and projects to plan, build, and deploy technology solutions successfully and effectively [1,3].
Microsoft Solutions Framework (MSF) is an integrated system of process guidance that embraces both agile and formal methodologies and provides a framework to implement a customized solution for a wide variety of projects [10]
MSF offers guidance in how to organize people and projects to plan, build, and deploy technology solutions successfully and effectively [1,3].
Microsoft Solutions Framework (MSF) is an integrated system of process guidance that embraces both agile and formal methodologies and provides a framework to implement a customized solution for a wide variety of projects [10]
5
Does it Work?Does it Work?Does it Work?Does it Work?
Yes, as long as you chose the right bits of MSF for your project [1]
High-profile projects that used MSF [1]www.nasdaq.com and www.marriott.com (Aris Corp, now Ciber, www.ciber.co.uk) [1]UK Government Gateway [1]Visual Studio, Windows 2003, Windows XP [1]
Yes, as long as you chose the right bits of MSF for your project [1]
High-profile projects that used MSF [1]www.nasdaq.com and www.marriott.com (Aris Corp, now Ciber, www.ciber.co.uk) [1]UK Government Gateway [1]Visual Studio, Windows 2003, Windows XP [1]
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Is It For Everyone? [1]Is It For Everyone? [1]Is It For Everyone? [1]Is It For Everyone? [1]
Some parts of MSF will work for every project, but in general, most of MSF works for larger projects
How small is large enough?
3-12 months (best of all 4-6) and with a team of at least 3 (best of all 7-11)
Some parts of MSF will work for every project, but in general, most of MSF works for larger projects
How small is large enough?
3-12 months (best of all 4-6) and with a team of at least 3 (best of all 7-11)
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MSF Foundational Principles MSF Foundational Principles MSF Foundational Principles MSF Foundational Principles
Work toward a shared vision [5].
Focus on business values [5].
Stay agile, expect change [5].
Empower Team member [5].
Foster open communication [5].
Establish a clear accountability, Shared responsibility [5].
Work toward a shared vision [5].
Focus on business values [5].
Stay agile, expect change [5].
Empower Team member [5].
Foster open communication [5].
Establish a clear accountability, Shared responsibility [5].
8
Key Concepts and Proven Key Concepts and Proven Practices Practices Key Concepts and Proven Key Concepts and Proven Practices Practices
Concepts [5].Team of peers.Customer focus mindset.Product mindset.Zero-defect mindset.Willingness to learn.
Proven Practices [5].Use small, interdisciplinary teams.Enable teams to work together at a single site.Create a solution design through total team participation.
Concepts [5].Team of peers.Customer focus mindset.Product mindset.Zero-defect mindset.Willingness to learn.
Proven Practices [5].Use small, interdisciplinary teams.Enable teams to work together at a single site.Create a solution design through total team participation.
9
MSF Process Templates [10]MSF Process Templates [10]MSF Process Templates [10]MSF Process Templates [10]
MSF for Agile Software Development
It makes iterative software development enterprise ready by
providing features like
risk management
release management
design for operations.
MSF for CMMI Process Improvement
It provides rich connections to the CMMI process to help organizations
quickly implement mature software development practices.
In this presentation, I’ll discuss the 1st template.
MSF for Agile Software Development
It makes iterative software development enterprise ready by
providing features like
risk management
release management
design for operations.
MSF for CMMI Process Improvement
It provides rich connections to the CMMI process to help organizations
quickly implement mature software development practices.
In this presentation, I’ll discuss the 1st template. ____________________________________________________
1: CMMI: Capability Maturity Model® Integration (CMMI®) , for more information click here. [11]
1
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Key MSF Components [1]Key MSF Components [1]Key MSF Components [1]Key MSF Components [1]
RiskManagement
Discipline
ProcessModel
TeamModel
ProjectManagement
Discipline
ReadinessManagement
Discipline
Models
Disciplines
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1.Team Model – 1.Team Model – Team of PeersTeam of Peers1.Team Model – 1.Team Model – Team of PeersTeam of Peers
Communication
Delivering the solution within project constraints
Satisfied customers
Enhanced user effectiveness
Smooth deployment and ongoing operations
Approval for release only after all quality issues are identified and addressed
Building to specification
DevelopmentDevelopmentDevelopmentDevelopment
TestTestTestTest
ReleaseRelease ManagementManagement
ReleaseRelease ManagementManagement
UserUserExperienceExperience
UserUserExperienceExperience
ProductProductManagementManagement
ProductProductManagementManagement
Program Program ManagementManagement
Program Program ManagementManagement
[1,5]
13
1. Team Model- 1. Team Model- Scaling The ModelScaling The Model1. Team Model- 1. Team Model- Scaling The ModelScaling The Model
You can combine some roles to teams as small as 3 people [1].
Do not combine some (like Product and Program Manager, or anything with Developer) [1].
You can scale it to 10, 100s and 1000s by using two methods:
Functional Teams (many people for one role)[1,5]Feature Teams (sub-teams for each feature) [1,5]
You can combine some roles to teams as small as 3 people [1].
Do not combine some (like Product and Program Manager, or anything with Developer) [1].
You can scale it to 10, 100s and 1000s by using two methods:
Functional Teams (many people for one role)[1,5]Feature Teams (sub-teams for each feature) [1,5]
14
[1,3,5]
1. Team Model- 1. Team Model- Scaling The ModelScaling The Model1. Team Model- 1. Team Model- Scaling The ModelScaling The Model
15
2. MSF Process Model2. MSF Process Model2. MSF Process Model2. MSF Process Model
Project Plans Approved
Scope Complete
Release ReadinessApproved
DeploymentComplete
Vision/Scope Approved
MSFMilestone :
Used to plan and monitor project progress and schedule major deliverables
[1,5]
16
2.MSF is an Iterative process2.MSF is an Iterative process2.MSF is an Iterative process2.MSF is an Iterative process
Time
Functionality
Version 1
Version 2
Version 3
Force closure on project issuesSet clear and motivational goals with all team membersManage the uncertainty and change in project scopeEncourage continuous and incremental feature deliveryEnable shorter time to market
[1,5,6]
18
MSF Envision phase [2]MSF Envision phase [2]MSF Envision phase [2]MSF Envision phase [2]
DeliverablesVision/scope document [ Example , Template [12] ]Project structure document [template [12] ]Initial risk assessment document [ example , Template , Risk Assessment Tool [12]]
GoalsDevelop a clear understanding of what is needed within context of project constraints Assemble necessary team to envisage solution with options and approaches that best meet those needs while optimally satisfying those constraints
Envision
Envision
Core Team OrganizedCore Team Organized
Vision/Scope BaselinedVision/Scope Baselined
Vision/Scope Vision/Scope ApprovedApproved
19
MSF Plan Phase [2]MSF Plan Phase [2]MSF Plan Phase [2]MSF Plan Phase [2]
DeliverablesFunctional specifications [Template [12] ]
Master project plan [Template [12] ]Master project schedule
GoalEvolve conceptual solution into tangible designs and plans so it can be build in the developing track
Find out as much information as possible, as early as possibleKnow when you have enough information to move forward
Technology Validation CompleteTechnology Validation Complete
Functional Specification BaselinedFunctional Specification Baselined
Master Project Plan BaselinedMaster Project Plan Baselined
Master Project Schedule BaselinedMaster Project Schedule Baselined
Supporting Environments Set UpSupporting Environments Set Up
Project Project Plans Plans ApprovedApproved
Plan
Plan
20
Plan phase-Plan phase-Design Process Overview [5]Design Process Overview [5]Plan phase-Plan phase-Design Process Overview [5]Design Process Overview [5]
Logical DesignConceptual Design
ScenariosScenariosScenariosScenariosPhysical Design
Components,Components,User Interface, and User Interface, and Physical DatabasePhysical Database
Components,Components,User Interface, and User Interface, and Physical DatabasePhysical Database
Objects and Services,Objects and Services,User Interface, and User Interface, and Logical DatabaseLogical Database
Objects and Services,Objects and Services,User Interface, and User Interface, and Logical DatabaseLogical Database
1. [conceptual Design Template] [12]2. [ user scenarios template and example] [12]
[ logic design template] [12]
[ physical Design Template] [12]
21
Plan Phase -Plan Phase -Relationship to Planning [5]Relationship to Planning [5]Plan Phase -Plan Phase -Relationship to Planning [5]Relationship to Planning [5]
Project PlanApproved
Project PlanApproved
Physical Design Baseline
Conceptual Design
Logical Design
Physical Design
VisionApproved
VisionApproved
Logical Design Baseline
Conceptual Design Baseline
22
Deliverables
Completed Solution
Training materials
Documentation
Marketing materials
Updated master plan, schedule and risk document
GoalBuild various aspects of the solution in accordance with plan track deliverables (e.g., designs, plans, requirements)
Develop solution features and components, complete deliverables and other elements of the solutionTest the various aspects of the solution to assess the state of quality of the solution
MSF Developing Phase [2]MSF Developing Phase [2]
BuildProof of Concept Proof of Concept CompleteComplete
Scope Scope CompleteComplete
Internal Release 1Internal Release 1Internal Release 2Internal Release 2
Internal Release Internal Release nn
23
MSF Stabilize phase [2]MSF Stabilize phase [2]MSF Stabilize phase [2]MSF Stabilize phase [2]Deliverables
Pilot review Release-ready versions of solution and accompanying collateral Testing and bug reports Project documents
DeliverablesPilot review Release-ready versions of solution and accompanying collateral Testing and bug reports Project documents
GoalsImprove solution quality to meet release criteria for deployment to productionValidate solution meets stakeholder needs and expectationsValidate solution usability from a user perspectiveMaximize success and minimize risks associated with solution deployment and operations in its target environment(s)
Release Candidate Release Candidate nn
Release Release Readiness Readiness ApprovedApproved
StabilizeStabilize
Pilot CompletePilot Complete
Pre-Production Testing CompletePre-Production Testing Complete
User Acceptance Testing CompleteUser Acceptance Testing CompleteRelease Candidate 1Release Candidate 1
Issue Log ClearedIssue Log Cleared
Issue ConvergenceIssue Convergence11stst Functional Testing Pass Complete Functional Testing Pass Complete
User Interface StabilizedUser Interface Stabilized
nnthth Functional Testing Pass Complete Functional Testing Pass CompleteSystem Testing CompleteSystem Testing Complete
24
MSF Deploy Phase [2]MSF Deploy Phase [2]MSF Deploy Phase [2]MSF Deploy Phase [2]
DeliverablesOperations and support information systems
Revised processes and procedures
Repository of all solution collateral
DeliverablesOperations and support information systems
Revised processes and procedures
Repository of all solution collateral
GoalsPlace solution into production at designated environment(s)Facilitate smooth transfer of solution from project team to operations team as soon as possible
Deployment StabilizedDeployment Stabilized
Deployment Deployment CompleteComplete
Deploy
Deploy
Site Deployments Site Deployments CompleteComplete
Core Solution Core Solution Components Components DeployedDeployed
25
Daily Build [2]Daily Build [2]Daily Build [2]Daily Build [2]
Building the product in an executable form on a daily basis
A public daily build is
A strong indicator that a team is functionalA way to make the product and its progress visibleThe heartbeat of the development process
26
Tips for Daily Build [2]Tips for Daily Build [2]Tips for Daily Build [2]Tips for Daily Build [2]
Use source-code control system (such as Microsoft Visual Source Safe, Rational ClearCase etc.)Each developer works locally, i.e. all code and executables on every stationEvery day code is collected, built and published and every morning developers download the newest buildAutomate it all (batch files etc.)
Developing them is an ongoing activity that will be complete when your first project completes
Use Visual Studio.NET 2003 with MSDN Universal – there is new automation for daily build in it!
Use source-code control system (such as Microsoft Visual Source Safe, Rational ClearCase etc.)Each developer works locally, i.e. all code and executables on every stationEvery day code is collected, built and published and every morning developers download the newest buildAutomate it all (batch files etc.)
Developing them is an ongoing activity that will be complete when your first project completes
Use Visual Studio.NET 2003 with MSDN Universal – there is new automation for daily build in it!
28
1. Project Management 1. Project Management discipline [4]discipline [4]1. Project Management 1. Project Management discipline [4]discipline [4]
Project Management is the application of knowledge, skills, tools, and techniques to project activates to meet project requirements.
Dose not equate to “being the boss”
Project Management is the application of knowledge, skills, tools, and techniques to project activates to meet project requirements.
Dose not equate to “being the boss”
29
2.Risk Management Discipline 2.Risk Management Discipline [1,4][1,4]2.Risk Management Discipline 2.Risk Management Discipline [1,4][1,4]
Project RiskDistinguish risk form existing problems Define a risk management process for identifying, analyzing and addressing the riskIncrease the likelihood of success in the project By minimizing the potential of failure.
Project RiskDistinguish risk form existing problems Define a risk management process for identifying, analyzing and addressing the riskIncrease the likelihood of success in the project By minimizing the potential of failure.
30
2.Risk Management Process 2.Risk Management Process [4][4]2.Risk Management Process 2.Risk Management Process [4][4]
31
3. MSF Readiness 3. MSF Readiness Management [4] Management [4] 3. MSF Readiness 3. MSF Readiness Management [4] Management [4]
It address the need for team readiness that spans the entire project.It focus on the area of knowledge, skills, and the abilities required at individual and solution level.
How to optimize team readiness?Measure proficiencies (self and skill assessment)Analyze gaps. Create learning plans.Execute learning plans
It address the need for team readiness that spans the entire project.It focus on the area of knowledge, skills, and the abilities required at individual and solution level.
How to optimize team readiness?Measure proficiencies (self and skill assessment)Analyze gaps. Create learning plans.Execute learning plans
32
XP vs. MSF [6]XP vs. MSF [6]XP vs. MSF [6]XP vs. MSF [6]Extreme Programming (XP) came after MSF.
Similarities regarding the Zero Defect Mindset and Daily Builds
But they are different in
•XP doesn’t define a development cycle like MSF. That development cycle is replaced by a set of practices that reduce the development quantum’s, notably short releases and continuous integration.
•MSF as a traditional approach is geared to large teams performing long development cycles, XP is geared to small teams performing many short development iterations.
33
XP vs. MSF – Testing [7]XP vs. MSF – Testing [7]XP vs. MSF – Testing [7]XP vs. MSF – Testing [7]1. MSF defines test both as a team role and as a set of tasks to implement during
implementation. While XP refers test as code that verifies the correctness of implementation code. The team members have the responsibility of writing test code and implementation code.
2. MSF includes on its development cycle a task for stabilizing. XP dispenses the need for such stage by continuously running tests.
3. MSF does not define any testing tools, the test team is responsible for choosing and/or developing them. XP, uses Junit and Xunit.
34
Visual Studio 2005 Team Visual Studio 2005 Team System [8]System [8]Visual Studio 2005 Team Visual Studio 2005 Team System [8]System [8]
Recently announced by Microsoft
Team development tools based on MSF
MSF itself is about to be updated to support new development techniques
MSF “v 4”
Recently announced by Microsoft
Team development tools based on MSF
MSF itself is about to be updated to support new development techniques
MSF “v 4”
[10]
35
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
36
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
37
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
Status reports
38
Team Collaboration Tools[9]Team Collaboration Tools[9]Team Collaboration Tools[9]Team Collaboration Tools[9]List of things to do
Guidance on what to do
Status reports
Planning-MS Project-MS Excel
39
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
Status reports
Planning-MS Project-MS Excel
Source control
40
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
Status reports
Planning-MS Project-MS Excel Source control
Team builds
41
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
Status reports
Planning-MS Project-MS Excel Source control
Team builds
Rules
42
Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]Team Collaboration Tools [9]List of things to do
Guidance on what to do
Status reports
Planning-MS Project-MS Excel Source control
Team builds
Rules
43
Team Foundation [9]Team Foundation [9]Team Foundation [9]Team Foundation [9]Facilitates team collaboration
Work Item Management & progress monitoring
Bugs
Development Tasks
Issues
…
Source control
Team Build & Test
Document management
SharePoint
Guidance
Facilitates team collaboration
Work Item Management & progress monitoring
Bugs
Development Tasks
Issues
…
Source control
Team Build & Test
Document management
SharePoint
Guidance
Team Foundation Server
44
Using Metrics in Team SystemUsing Metrics in Team SystemUsing Metrics in Team SystemUsing Metrics in Team System
Through MSF, Team System uses metrics to measure the project progress [example]. [13]
Through MSF, Team System uses metrics to measure the project progress [example]. [13]
45
Conclusion Conclusion Conclusion Conclusion
MSF provides productive, integrated, and extensible process guidance and
a flexible toolset for software development by presenting the right
process to the right person at the right time. [10]
47
CMMI [12]CMMI [12]CMMI [12]CMMI [12]Capability Maturity Model® Integration (CMMI®) is a process improvement approach that provides organizations with the essential elements of effective processes. It contains 22 process areas that describe the aspects of product development that are to be covered by organizational processes. They are :
Capability Maturity Model® Integration (CMMI®) is a process improvement approach that provides organizations with the essential elements of effective processes. It contains 22 process areas that describe the aspects of product development that are to be covered by organizational processes. They are :
10. Organizational Training Product
Integration11. Project Monitoring and Control 12. CMMI Project Planning 13. Process and Product 14. Quality Assurance 15. Quantitative Project Management 16. Requirements Development 17. Requirements Management18. Risk Management 19. Supplier Agreement Management 20. Technical Solution 21. Validation 22. Verification
1. Causal Analysis and Resolution
2. Configuration Management 3. Decision Analysis and
Resolution 4. Integrated Project
Management 5. Measurement and Analysis 6. Organizational Innovation and
Deployment 7. Organizational Process
Definition 8. Organizational Process Focus 9. Organizational Process
Performance
Back To Previous Slide
48
Risk Assessment Example [3]Risk Assessment Example [3]Risk Assessment Example [3]Risk Assessment Example [3]
condition Consequence Mitigation Contingency Trigger Owner
Developers will work on
new technology
Developer time will be longer due to
need for learning
Provide technical training to developer
Reverse back to previous version
Developer have not passed related
technology exam by
project plan approval
Branda Diaz
49
Risk Assessment Metrics [3]Risk Assessment Metrics [3]Risk Assessment Metrics [3]Risk Assessment Metrics [3]
Back to previous slide
•To analyze and prioritize risk, MSF uses “Risk Exposure” to measure the overall threat of the project as a result of the risk .
Risk Exposure = Risk Probability × Risk Impact
Where
Risk Probability : The likelihood that the risk consequence will occur.
Risk Impact : An estimate of the severity of effect if risk consequences occur.
50
RefrencesRefrencesRefrencesRefrences[1]: Rafal Lukawiecki, Microsoft Solutions Framework (MSF) v3 , download.microsoft.com/download/0/c/8/0c8cea70-f35d-4e13-87b8-
47f81068c793/MSF%20v3.ppt
[2] Quent Herschelman, MSF 4.0 in 60-minutes, conferences.codegear.com/article/images/32205/32205_08022027_S.PPT
[3] Microsoft Training and certification , MSF Workbook.
[4] Granville Miller, The Microsoft Solutions Framework ,
www.webdesignmagic.com.au/Assets/Presentation/WDM-MSF.ppt
[5] Thomas Lee, MSF & MOF ,
download.microsoft.com/documents/uk/msdn/events/Team_System_and_Microsoft_Solutions_Framework_Part_1.ppt
[6] Rafal Lukawiecki , MSF core and its families,
http://www.00001001.ch/Download/TechDays_07/Zurich/Arch/A105_MS_Solutions_Framework_40.pdf
[7] Luís Miguel Reis, Test engineering: Microsoft Solutions Framework vs Extreme Programming,
http://berlin.inesc.pt/cadeiras/pfsi/PFSI2003/SEMINARIO/pdfs/testes-luis-reis.pdf
[8]http://en.wikipedia.org/wiki/Microsoft_Solutions_Framework#Foundational_Principles
[9] Alan Cameron Wills, Team System and Microsoft Solutions Framework,
download.microsoft.com/documents/uk/msdn/events/Team_System_and_Microsoft_Solutions_Framework_Part_1.ppt
[10] http://msdn2.microsoft.com/en-us/library/aa302179.aspx
[11] http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration
[12] http://www.microsoft.com/downloads/details.aspx?familyid=ea75784e-3a3f-48fb-824e-828bf593c34d&displaylang=en
[13] Sam Guckenheimer, Team Foundation: Using Metrics to Manage and Troubleshoot Your Projects, Team Foundation: Using Metrics to Manage and Troubleshoot Your Projects,
download.microsoft.com/download/7/8/4/784fb86b-b95c-4b64-9609-49717b5b9dd1/dev233_guckenheimer.ppt -download.microsoft.com/download/7/8/4/784fb86b-b95c-4b64-9609-49717b5b9dd1/dev233_guckenheimer.ppt -
[1]: Rafal Lukawiecki, Microsoft Solutions Framework (MSF) v3 , download.microsoft.com/download/0/c/8/0c8cea70-f35d-4e13-87b8-
47f81068c793/MSF%20v3.ppt
[2] Quent Herschelman, MSF 4.0 in 60-minutes, conferences.codegear.com/article/images/32205/32205_08022027_S.PPT
[3] Microsoft Training and certification , MSF Workbook.
[4] Granville Miller, The Microsoft Solutions Framework ,
www.webdesignmagic.com.au/Assets/Presentation/WDM-MSF.ppt
[5] Thomas Lee, MSF & MOF ,
download.microsoft.com/documents/uk/msdn/events/Team_System_and_Microsoft_Solutions_Framework_Part_1.ppt
[6] Rafal Lukawiecki , MSF core and its families,
http://www.00001001.ch/Download/TechDays_07/Zurich/Arch/A105_MS_Solutions_Framework_40.pdf
[7] Luís Miguel Reis, Test engineering: Microsoft Solutions Framework vs Extreme Programming,
http://berlin.inesc.pt/cadeiras/pfsi/PFSI2003/SEMINARIO/pdfs/testes-luis-reis.pdf
[8]http://en.wikipedia.org/wiki/Microsoft_Solutions_Framework#Foundational_Principles
[9] Alan Cameron Wills, Team System and Microsoft Solutions Framework,
download.microsoft.com/documents/uk/msdn/events/Team_System_and_Microsoft_Solutions_Framework_Part_1.ppt
[10] http://msdn2.microsoft.com/en-us/library/aa302179.aspx
[11] http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration
[12] http://www.microsoft.com/downloads/details.aspx?familyid=ea75784e-3a3f-48fb-824e-828bf593c34d&displaylang=en
[13] Sam Guckenheimer, Team Foundation: Using Metrics to Manage and Troubleshoot Your Projects, Team Foundation: Using Metrics to Manage and Troubleshoot Your Projects,
download.microsoft.com/download/7/8/4/784fb86b-b95c-4b64-9609-49717b5b9dd1/dev233_guckenheimer.ppt -download.microsoft.com/download/7/8/4/784fb86b-b95c-4b64-9609-49717b5b9dd1/dev233_guckenheimer.ppt -