1 Living in Northumberland Challenges and opportunitiescommitteedocs.northumberland.gov.uk/MeetingDocs/... · Source: Ipsos MORI Political Monitor October 2013 November 2015March

1

15-050174-01 Northumberland CC Residents' Survey Report FINAL INTERNAL USE ONLY This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252

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Northumberland County Council Residents’ Survey 2015

Ipsos MORI presentation

January 2016

15-050174-01 This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252

Living in Northumberland

Challenges and opportunities

2


© Ipsos MORI

Introduction & methodology

Opportunity

Analysis at operating area

Comparison against your peers

Ipsos MORI national polling

Trend data

Today…

Top level results

The Council and its services

Economic outlook

Local area satisfaction

Involvement in your community

Aspects of public health

3


© Ipsos MORI

2,522 residents gave us their views

Older

Owner occupiers

Central

Younger

Social tenants

Private renters

Workless

South East

In line with the overall

population

North

Good health

Able-bodied

West

4


© Ipsos MORI

The Council and its services

5


© Ipsos MORI

37%

43%

53%

27% 30% 27%

0

10

20

30

40

50

60

70

80

90

100

2008 2012 2015

Q2. Overall, how satisfied or dissatisfied are you with the way the council runs things?

Satisfaction with the Council is significantly improved

Base: All responding (2467) : Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

27%

22%

26%

35%

54%

57%

55%

40%

North

Central

South East

West

Dissatisfied Satisfied

Operating Areas

Dissatisfied

Satisfied

6


© Ipsos MORI

Value for money is the key driver

59% of the variance explained by the model

Satisfaction with

the local Council

Council provides value for money

Council acts on concerns of local residents

Satisfied with street cleaning

Trust the Council

Satisfied with refuse and waste collection

Satisfied with road maintenance

The area has improved in last 12 months

Feel safe during the day

Satisfied with street lighting

People pull together to improve the local area

32%

12%

8%

8%

7%

6%

5%

5%

4%

3%

AND WHAT PROPORTION OF THE GOVERNMENT’S PLANNED CUTS TO PUBLIC SPENDING DO YOU THINK HAVE BEEN CARRIED OUT SO FAR?

40%

28%

November 2012

August 2015

The general public is becoming more ‘tuned in’ to austerity They think only 28% of planned cuts have been made – less than they thought

in 2012

Base: 1,001 British adults 18+, 8th – 11th August 2015 Source: Ipsos MORI

Will the government’s policies improve public services? Two in three disagree that government has the right long-term policies for

public services – highest since 2001

Base: 1,021 British adults 18+, 14th – 17th November

8 ON BALANCE, DO YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENTS?

Source: Ipsos MORI Political Monitor

October 2013 March 2015

59%

35%

6%

56%

37%

6%

AGREE DISAGREE DON’T KNOW

IN THE LONG TERM, THIS GOVERNMENT’S POLICIES WILL IMPROVE BRITAIN’S PUBLIC SERVICES

August 2015

33%

60%

7%

67%

27%

5%

November 2015

9

More people are likely to think services have got worse than better

in the last five years – though no change from two years ago

Base: 1,006 British adults 18+, 11th – 13th September 2015

THINKING ABOUT PUBLIC SERVICES OVERALL, DO YOU THINK THE QUALITY OF PUBLIC SERVICES HAS GOT BETTER OR WORSE IN THE LAST FIVE YEARS OR HAS IT STAYED THE SAME?

Source: Ipsos MORI/2013 BBC Bailout Anniversary poll

3%

4%

12%

12%

42%

39%

20%

23%

20%

20%

3%

3%

September 2013

September 2015

Got much better Got a little better Stayed the same Got a little worse Got much worse Don’t know

16%

40% 15%

43%

10


© Ipsos MORI

27% 29%

36% 35%

38%

32%

0

10

20

30

40

50

2008 2012 2015

Disagree

Agree

Q3. To what extent do you agree or disagree that the council provides value for money?

With a positive direction of travel


31%

23%

33%

39%

40%

38%

37%

28%

North

Central

South East

West

Disagree Agree

Operating Areas

11


© Ipsos MORI

Trust and action form this opinion


Trust the Council

Council acts on the concerns of local residents

Satisfied with the local area as a place to live

Satisfied with street cleaning

Satisfied with refuse and waste collection

Council keeps residents informed

Satisfied with road maintenance

Satisfied with parks and green spaces

Agree you can influence decisions affecting your local area

25%

18%

15%

10%

9%

7%

7%

5%

5%

Satisfaction with

value for money

12


© Ipsos MORI

Q4. On balance, which of the following statements comes closest to how you feel about the council?

Q5. To what extent do you think the council acts on the concerns of local residents?

Q7. How much do you trust the council??

Key Council indicators have yet to rise into positive territory

….. but going in the right direction

Base: Q4. All responding (2406); Q5. All responding (2189); Q6. All responding (2345) :

Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

0

-17

0

-12

-22

-10

0

-8

0

-30

-20

-10

0

10

2008 2012 2015

Trust

Advocates

Acts on concerns

Net scores

South East

West ×

13


© Ipsos MORI

Varied use of cultural and leisure facilities

Q16. Please indicate how frequently you have used or visited the following public services or destinations

provided or supported by the council?

Base: All responding (see above) : Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

76%

35% 31%

25% 26% 24%

6% 6% 13%

40% 46%

51%

60% 56%

87% 89%

5%

18% 20%

30% 34% 37%

71% 73%

Local tips/

recycling

centres

(2346)

Parks and

green

spaces

(2199)

Local

libraries

(2181)

Museums/

galleries

(1650)

Theatres/

concert

halls/arts

venues

(1683)

Sports and

leisure

facilities

(2026)

The archive

service

(1782)

A heritage

site (1972)

Frequent user User Non user

14


© Ipsos MORI

Q12. How satisfied or dissatisfied are you with each of the following services provided or support by the

Council? ENVIRONMENTAL SERVICES

Satisfaction with environmental services have all increased

significantly since 2012.

Base: All responding : Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

50%

55%

45%

56%

25%

29%

22% 25%

22%

26%

2012 2015

Winter maintenance

Road maintenance

Pavement maintenance

% satisfied

Street cleaning Upkeep of grass verges,

flower beds, trees &

shrubs in public places

15


© Ipsos MORI


Council? STREET CLEANSING ISSUES

Satisfaction with refuse collection, doorstep recycling and street lighting

remains stable


71% 70%

77%

77%

73%

65%

52% 53%

78%

76%

77%

2008 2012 2015

% satisfied

Local tips/

recycling centre

Doorstep/kerbside

recycling

Street

lighting

Refuse & waste

collection

16


© Ipsos MORI


Council? LEISURE AND CULTURE

Satisfaction with parks and green spaces has increased significantly

since 2012 , all others remain the same


28%

30% 32% 28%

30% 32%

63% 62% 59%

64% 64% 68%

49% 50%

50%

2008 2012 2015

% satisfied

Museums/galleries

Theatres/concert

halls/arts venues

Libraries

Sports and

leisure centres

Parks and green

spaces

17


© Ipsos MORI

Areas of particular dissatisfaction at operating area level

Base: All responding (ranging from 2307 to 2385) : Fieldwork dates : 15 September – 30 October 2015

Central:

No greater dissatisfaction in this area

North:

Road maintenance

Upkeep of public spaces

South East:

Street cleaning

Street lighting

Local tips/recycling centres

Theatres/concert halls/arts venues

Museums/galleries

Sports and leisure facilities

West:

Road maintenance

Pavement maintenance

Upkeep of public spaces

18


© Ipsos MORI

48%

46%

44%

48%

42%

47%

46%

46%

42%

45%

My child feels safe at their school (312)

My child is happy at their school (331)

My child makes good progress at their school (318)

My child is well looked after at their school (309)

My child is taught well at their school (307)

Strongly agree Agree

Q13. In the following question we would like you to tell us about five aspects of your child’s school. To what

extent do you agree or disagree with the following statements?

Education provision is highly thought of


95%

92%

90%

90%

87%

19


© Ipsos MORI

Involvement in your local area

Contacting the Council and communications

20


© Ipsos MORI

Half of residents have contacted the Council in the last 12 months

Q24. How did you get in contact with the council on the last occasion that you contacted them?

Q25. Which of these describes the reason(s) why you made contact with the council on this last occasion?

Base: Q24. All responding who have contacted the Council in the last 12 months (969); Q25. All responding who

have contacted the council in the last 12 months (1164) : Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

24%

21%

18%

15%

14%

3%

3%

2%

Telephone – direct

dial

Email

In person

Council’s website

Letter

Via a councillor

Through someone

else

Telephone – Contact

Centre (0345)

58%

30%

16%

15%

14%

To report an issue

or problem

To make a

payment

Other

To apply for a

service

To obtain

advice/information

21


© Ipsos MORI

6%

45% 37%

12%

Very well informed Fairly well informed

Not very well informed Not well informed at all

Q6. Overall, how well informed do you think the council keeps residents about the services and benefits it

provides?

Opinion is split as to whether residents feel informed


2015 2012 2008

Informed 51% 49% 39%

Not informed 49% 51% 61%

49%

43%

58%

34%

51%

57%

42%

66%

Northumberland 2015

Council's Average 2012

Council A 2015

Darlington 2012-13

Not informed Informed

Comparative data

Central

57%

informed

22


© Ipsos MORI

Q32. From which sources, if any, do you currently obtain most of your information about Northumberland

County Council and the services it provides? Q33. How would you prefer to find out such information?

Local media, the Council website and Northumberland News are the

preferred sources of information


54%

41%

39%

29%

20%

10%

7%

4%

4%

29%

31%

30%

19%

21%

9%

9%

2%

6%

media

website

nland news

posters

letter

twitter

councillor

other

none

% Current % Preferred

Council website

Direct contact with the council

either by phone or in a letter

Twitter or other social media

From a local councillor

Local media

Other

None of these

Northumberland News

Posters, leaflets and other signage

23


© Ipsos MORI


The economy

24

The Ipsos MORI Economic Optimism Index

Do you think that the general economic condition of the country will improve, stay

the same or get worse over the next 12 months?

Source: Ipsos MORI/Political Monitor Base: 1,040 British adults 18+, 14th – 17th November

-80

-60

-40

-20

0

20

40

No

v 1

997

Jun

1998

Jan

1999

Au

g 1

999

Mar

2000

Oct

2000

May 2

001

Dec

2001

Jul 2002

Feb

2003

Sep

2003

Ap

r 2004

No

v 2

004

Jun

2005

Jan

2006

Au

g 2

006

Mar

2007

Oct

2007

May 2

008

Dec

2008

Jul 2009

Feb

2010

Sep

2010

Ap

r 2011

No

v 2

011

Jun

2012

Jan

2013

Au

g 2

013

Mar

2014

Oct

2014

May 2

015

Dec

2015

25


© Ipsos MORI

15%

35%

9%

29%

7%

48%

0

10

20

30

40

50

2012 2015

Q34. In your view which best describes the state of the economy in…?

Economic optimism is strong


% really thriving/on the way up

UK

Local area North East

26

People do not think they are being affected by cuts –big increase in

those “not at all” affected

Source: Ipsos MORI/Issues Index Base: 1,001 British adults 18+, 8th – 11th August 2015

As you may know, the government has announced a number of spending cuts to help

reduce the national debt To what extent, if at all, have you and your family been

affected by the cuts so far?

8%

8%

25%

15%

49%

39%

10%

37%

8%

2

November 2012

August 2015

A great deal A fair amount Not very much Not at all Don't know

76% 23%

59% 33%

27


© Ipsos MORI

Those not affected has increased from 41% in 2012 to 57%

Q35. Thinking of the current economic climate, have you been affected by any of the following in the last 12

months?


24%

16%

14%

9%

9%

9%

7%

6%

5%

3%

2%

4%

57%

Not being able to afford to go on holiday

Job insecurity or increased risk of losing your job

Difficulties paying fuel and energy bills

Difficulties paying the rent or mortgage

Not being able to buy a home or move home

Difficulties affording to buy food

Difficulties getting access to credit

Loss of job/redundancy

Difficulties paying interest on loans

Difficulties paying for childcare or education

Dependency on high interest money lenders

Other

None

Northumberland

2012

41%

28


© Ipsos MORI

13%

22%

65%

Improve Get worse Stay the same

Q36. Do you think that your personal financial circumstances will improve, stay the same or get worse over the

next 12 months?

Two-thirds do not anticipate a change in financial circumstances


2015 2012

Net improve -9 -33

Get worse

Aged 35 – 64

Workless

Disabled

Poor health

Carer

29


© Ipsos MORI

Q37. Could you please state how satisfied or dissatisfied you are with each of the following?

Generally scores are high for almost all quality of life issues


91%

89%

77%

77%

75%

74%

69%

30

Your family life

Your accommodation

Your present job

Your health

Your education

Your present standard of living

Your social life

Economic situation in the UK

% satisfied

30


© Ipsos MORI

Q37. Could you please state how satisfied or dissatisfied you are with each of the following?


Once again there are vulnerable groups

Disabled Workless Social

tenants

Private

tenants

35-64

year olds

Education

Present job

Present standard

of living

Accommodation

Family life

Health

Social life

Economic situation

in the UK

31


© Ipsos MORI

Living in your local area

32


© Ipsos MORI

81% 75%

77%

9% 15% 13%

0

10

20

30

40

50

60

70

80

90

100

2008 2012 2015

Q1. Overall, how satisfied or dissatisfied are you with your local area as a place to live?

Three quarters of residents are satisfied with their local area


8

7

18%

8

83%

86%

69%

84%

North

Central

South East

West

Dissatisfied Satisfied

Operating Areas

Dissatisfied

Satisfied

33


© Ipsos MORI

12%

25%

63%

Better Worse Has not changed much

Q8. On the whole, do you think over the past 12 months that your local area has got better or worse or not

changed much?

A significant increase in the proportion stating that their area has improved

Base: All responding who have lived in the area for at least 12 months (2395) :


23%

25%

25%

27%

11

8

15%

5

North

Central

South East

West

Worse Better

Operating Areas

2015 2012

Net improvement -13 -23

34

Nationally-what is worrying residents and voters?

Source: Ipsos MORI/Issues Index Base: representative sample of c.1,000 British adults age 18+ each month, interviewed face-to-face in home

What do you see as the most/other important issues facing Britain today?

0

10

20

30

40

50

60

70

May1997

May1998

May1999

May2000

May2001

May2002

May2003

May2004

May2005

May2006

May2007

May2008

May2009

May2010

May2011

May2012

May2013

May2014

May2015

NHS UNEMPLOYMENT CRIME/LAW & ORDER ECONOMY IMMIGRATION* HOUSING

35


© Ipsos MORI

Q9. Which is most important in making somewhere a good place to live?

Most important to Northumberland residents?


54% 46% 42% 39% Health

services

Education

provision/schools

Clean

streets

Affordable

decent housing

36


© Ipsos MORI

Q10. And thinking about this local area, which if any, do you think most needs improving?

Most in need of improvement


56% 38% 34% Road and

pavement repairs

Job

prospects

Clean

streets

37


© Ipsos MORI

0

10

20

30

40

50

60

70

0 10 20 30 40 50

Community

facilities

Importance vs. improvement

Base: Q9. All responding (2419); Q10. All responding (2314) : Fieldwork dates : 15 September – 30 October 2015 % important

% needs improving

Job

prospects

Road and pavement

repairs

Shopping

facilities Level of ASB

Care for elderly

Health services

Level of crime

Affordable housing

Education

Public transport

Clean streets

38


© Ipsos MORI

There is some clear focus at operating area level

Base: All responding (2314) : Fieldwork dates : 15 September – 30 October 2015

North:

Road & pavement repairs

Job prospects

Affordable housing

Public transport

Health services

Wages levels & cost of living

Education provision/schools

Central:


Traffic congestion


South East:

Clean streets

Anti-social behaviour

Shopping facilities

Facilities for teenagers

Facilities for young children

Crime


Parks and green spaces

West:


Care and support for older people

Education provision/schools

39


© Ipsos MORI

Regression analysis sheds further light on the story


Satisfaction with

local area as a

place to live

Council provides value for money

Feel safe after dark

Feel safe during the day

Satisfied with sports & leisure facilities

Local economy is thriving/on the way up

Satisfied with your accommodation

Council acts on the concerns of local residents

People pull together to improve the local area

Area has improved

Belonging to local area

14%

10%

9%

8%

7%

7%

7%

6%

5%

5%

Satisfied with street cleaning 4%

Optimistic about the future 3%

40


© Ipsos MORI

21%

47%

13%

13% 5

Very safe Fairly safe

Neither/nor Fairly unsafe

Very unsafe

Q11. How safe or unsafe do you feel when outside in your local area……?

High level of perceived safety after dark

Base: All responding : During the day (2400); After dark (2417) : Fieldwork dates : 15 September – 30 October 2015 Source: Ipsos MORI

68%

18%

18

29%

28%

68%

55%

54%

Northumberland 2015

Council A 2015

Darlington 2012-13

Unsafe Safe

Comparative data

8

11

28%

7

88%

77%

56%

82%

North

Central

South East

West

Unsafe Safe

Operating Areas

41


© Ipsos MORI


Involvement in your area

42


© Ipsos MORI

69% 74% 76%

31% 26% 24%

0

20

40

60

80

100

2008 2012 2015

+52

Q17. How strongly do you feel you belong to your local area?

Strength of belonging is strong


Not strongly

Strongly +38

24%

32%

37%

40%

76%

68%

63%

59%

Northumberland 2015


Council A 2015

Darlington 2012-13

Not strongly Strongly

Comparative data

20%

20%

29%

13%

80%

80%

71%

87%

North

Central

South East

West

Not strongly Strongly

Operating Areas

43


© Ipsos MORI

14%

38% 27%

14%

7%

Definitely agree Tend to agreeNeither/nor Tend to disagreeDefinitely disagree

Q19. To what extent would you agree or disagree that people in this local area pull together to improve the local

area?

Community cohesion is significantly improved

Base: All responding who believe their area needs improving (2272) :


15%

14%

28%

12%

66%

63%

38%

69%

North

Central

South East

West

Disagree Agree

Operating Areas

52%

21%

2015 2012

Net agree +31 +21

21%

31%

27%

30%

52%

36%

38%

33%

Northumberland 2015


Council A 2015

Darlington 2012-13

Disagree Agree

Comparative data

44


© Ipsos MORI

Q38. To what extent do you agree or disagree with the following statements?

Strong communities, although slight decrease in resilience


6

8%

13%

7%

17%

34%

81%

80%

74%

71%

61%

43%

I have friendships and closeassociations with other people

I regularly stop and talk withpeople

I would feel comfortable askinga neighbour for help

I would be willing to worktogether with others on

something to improve my localarea

I know where to go to raise anissue or get help to deal with a

problem in my local area

I borrow things and/or exchangefavours with people

Disagree AgreeNorthumberland

2012

85%

84%

49%

78%

73%

59%

% agree

Outperforms

NE Average

45


© Ipsos MORI

Q20. How often, if at all, have you given unpaid help in the following ways?

The number of informal volunteers has fallen since 2012 by 5 percentage points


Informal – 35% (Nat. 34%)

Formal – 25% (Nat. 27%)

Never volunteer:

65+ years

Disabled

Poor health

Social tenant

Not carers

Workless

No children

Single person H/H

No internet access

South East

46


© Ipsos MORI

4%

25%

46%

25%

Definitely agree Tend to agree

Tend to disagree Definitely disagree

Q21. Do you agree or disagree that you can influence decisions affecting your local area?

This indicator remains unchanged in 7 years


2015 2012 2008

Net agree -42 -46 -44

67%

67%

74%

72%

33%

33%

26%

28%

North

Central

South East

West

Disagree Agree

Operating Areas

47


© Ipsos MORI

Health

Health

48


© Ipsos MORI

Recognition that personal choices have the greatest impact….

with support from the NHS

Q40. What three factors do you consider to be the most important in contributing to the health and well-being of

your family?


41%

29%

29%

22%

13%

11%

10%

9%

9%

8%

Balanced diet/healthy eating/nutrition

Regular exercise/keeping fit/active lifestyle

Access to health services/NHS/local health centre

Adequate income/financial stability/no financial worries

Security of employment/job prospects/job satisfaction

Adequate/suitable housing/living conditions

Happiness/happy environment/contentment

Good health/well-being

Good/stable/supportive relationships/togetherness

Education/good schools

Top 10 mentions (%)

49

Rising anxiety about NHS…

Source: Ipsos MORI/DH Perceptions of the NHS Tracker Base: Q2. All responding ( 1182); Q7. All responding ( 1055); Q3. All responding ( 1142) Base: Adults aged 16+ in England (c. 1000 per wave)

Thinking about the quality of THE NHS over the next few years do you expect it to

get…?

0

10

20

30

40

50

60

Mar-

02

Oct

-02

May-0

3

Dec-

03

Jul-

04

Feb

-05

Sep

-05

Ap

r-06

No

v-0

6

Jun

-07

Jan

-08

Au

g-0

8

Mar-

09

Oct

-09

May-1

0

Dec-

10

Jul-

11

Feb

-12

Sep

-12

Ap

r-13

No

v-1

3

Jun

-14

Jan

-15

Au

g-1

5

Better

Worse

55

19

50


© Ipsos MORI

66%

34%

One third of residents are carers

Q43. Do you look after, or give any unpaid help or support to family members, friends, neighbours or others

because of either long-term physical or mental ill-health or disability or problems related to old age?


Yes

No

813 people

24%

4%

6%

1-19 hours

20-49 hours

50+ hours

Hours per week

51

Few have thought about or started preparing to pay for future

social care costs


Q. To what extent are you already

preparing financially

Q. Before today, to what extent had

you thought about preparing

financially to pay for social care

services you might need when you

older?

7

27

19

45

1

% To a great extent % To some extent

% Hardly at all % Not at all

% Already using social care services

5

22

17 55

52

It is my responsibility to save so that I can pay towards my care

when I am older


43%

44%

42%

44%

36%

41%

41%

40%

Winter 2014

Spring 2013

Winter 2012

Winter 2011

Agree Disagree

53


© Ipsos MORI

13%

23%

64%

Yes, limited a lot Yes, limited a little No

24%

39%

27%

8% 2

Very good Good Fair Bad Very bad

Q39. How is your health in general? Would you say it is…?

Q41. Are your day-to-day activities limited because of a health problem or disability which has lasted, or is

expected to last, at least 12 months?

Two-thirds of residents say they are in good health


2015 2012

Net Good +53 +58

63%

say they are in

good health

2015 2012

Yes 36% 32%

No 64% 68%

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Q42. Below are some statements about feelings and thoughts. Please tick the box that best describes your

experience of each over the last two weeks.

Optimism about the future is increasing


78%

62%

57%

52%

47%

36%

36%

Northumberland

2012

I’ve been able to make up my

own mind about things 79%

I’ve been thinking clearly 64%

I’ve been feeling close to other

people 56%

I’ve been feeling useful 44%

I’ve been dealing with problems

well 52%

I’ve been feeling optimistic about

the future 27%

I’ve been feeling relaxed 36%

Well-being

index score

24.7

% often/all the time

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Good health Illness/disability Well being index

65+

Workless

Social tenant

No children

Single person

We can identify the most vulnerable groups

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There is support for the minimum unit pricing of alcohol

Q45. What are the reasons for your opinion on the minimum pricing of alcohol?


Alcohol can lead to ill-health/

emotional problems/death

Oppose (30%)

Neutral (22%)

Support (48%)

reduce underage

drinking

Would reduce

consumption/binge

drinking/alcoholism

Reduce

ASB

Will not solve

the problem

would have no

effect on me

people will always buy

regardless of price

Unfair to penalise

responsible drinkers An individual’s

choice

Education

required

on the effects of

alcohol

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In conclusion

• All key Council measures have improved significantly and in particular environmental

services. Residents in the West are less satisfied.

• The proportion who feel informed has remained relatively static. Local media remain a

preferred source of information.

• Top priorities – road & pavement repairs, clean streets and job prospects. Reassure

on crime and ASB.

• Reflect local concerns given diversity: South East most negative.

• There is strong attachment to the local area, but signs that community resilience has

weakened.

• Good Luck!

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FINAL | Internal Use Only

Thank you Nicola Moss [email protected]

Chris Rigby [email protected] January 2016

15-050174-01

© Ipsos MORI This work was carried out in accordance with the requirements of the international quality standard for market research, ISO 20252

Documents

1 Living in Northumberland Challenges and opportunitiescommitteedocs.northumberland.gov.uk/MeetingDocs/... · Source: Ipsos MORI Political Monitor October 2013 November 2015March