1

IBT@DMSEXPO

Andrew GrahamDirector Sales EMEA

Future of the Information management

4

ERP

SCMCRM

Original slide concept from Cisco

EnterpriseApps

ServerArchitecture

Devices

OperatingSystem

5

Paperfree

1975

“..the use of paper in business for records and correspondence shouldbe declining by 1980,…

…and by 1990, most record handling will be electronic”

“...global consumption of office paper more than doubled in the last two decades of the 20th century...”

2012

6

You have to kick the paper out of the process!

Paper reduction is part of business improvement campaigns: 75% yes

Have a specific policy or maxim to “Drive paper out of the business”: 27% yes

7

Mobile & Social

8©AIIM 2013

Are forms and documents currently captured in any of the following places for use in your key business processes?

Customer self-service and mobile

set to grow.

Twice as many orgs planning mobile

capture as doing it now.

N=326

Capture at the Periphery

General employees at home or travelling

Retail branches/shops/stores

Field staff at home

Field staff on road/mobile

Agents’, representatives’ or suppliers' premises

Customers/citizens on your premises

Customers/citizens at home

Customers/citizens on mobile

0% 5% 10% 15% 20% 25% 30% 35% 40%

Now Planned 12-18 Months

% of Organizations

9

76% have no mobile-enabled processes:

24% haven’t even thought about it,

20% have “security reasons” or feel it adds no value

32% have evaluated it but not made a move.

©AIIM 2012

Just 3% actively look at every process with a view to mobile-enabling it

Mobile Capture

10

In 5 years time, 33% of orgs, expect to see “half or more” of their employees using

iPads, tablets or digital clipboards for filling in forms

Tablet Capture

11

Process

InputsOutputs

All organizations make use of processes to get things done – most of which require paper or electronic information to work.

12

Data Chaos

Where is my data?

HRERPFinance

have of their

enterprise content

held in non-ECM business systems

50%+

61%

Real benefit comes from integrating ECM and

Business Processes together

52% Believe administrative staff in

their organization would be

more productive if their processes were work-flowed using scanned forms and documents, with automated data capture.

33%Process

LET’S JOIN FORCES

Complete Integration

Government

Records

Legal

Contracts

Customer invoices

Insurance

Claims

Loan originationECM

What are people integrating?

For customer processes

75%consider mobile technologies to be important

or extremely important

BUT ONLY

32%Provide mobile access

to ECM content

Oh, and we need it on mobile

CMIS

Do you need to integrate to

to make integration easier?

to share content?

Legacy Data Are you using

Cloud What about using the

Have you considered

Open Source?

Other Considerations