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HyppTV Packs 1 1. HyppTV Jumbo Pack 1.1. What is HyppTV Jumbo Pack? HyppTV Jumbo Pack is a package that offers both UniFi and Streamyx (4mbps & 8mbps) subscribers a bundle of selected 29 Premium Channels and 3 Video On Demand (VOD) at a low price of RM63.60 per month. 1.2. Who is eligible for this HyppTV Jumbo Pack? This pack is eligible to new and existing both UniFi and Streamyx (4mbps & 8mbps) subscribers. 1.3. When will the HyppTV Jumbo Pack be available? The HyppTV Jumbo Pack is available to eligible subscribers starting from 15th January 2015. 1.4. How much is the price for this pack? This pack is priced at RM63.60 per month for a minimum of twelve (12) months contract. 1.5. How will you charge us? New UniFi & Streamyx (4mbps & 8mbps) Subscribers For new UniFi & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30- days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended. Existing Unifi & Streamyx (4mbps & 8mbps) subscribers For existing Unifi & Streamyx (4mbps & 8mbps) subscribers who have never subscribed to any Premium Channels, an auto-recurring charge of RM63.60 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months. For existing Unifi & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV Premium Channels subscriptions, the subscription to the HyppTV Jumbo Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Jumbo Pack will be automatically deleted once the subscriber has subscribed to HyppTV Jumbo Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge of RM63.60 over a period of 12 months.

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Page 1: 1. HyppTV Jumbo Pack

HyppTV Packs

1

1. HyppTV Jumbo Pack

1.1. What is HyppTV Jumbo Pack?

HyppTV Jumbo Pack is a package that offers both UniFi and Streamyx (4mbps & 8mbps) subscribers a

bundle of selected 29 Premium Channels and 3 Video On Demand (VOD) at a low price of RM63.60 per

month.

1.2. Who is eligible for this HyppTV Jumbo Pack?

This pack is eligible to new and existing both UniFi and Streamyx (4mbps & 8mbps) subscribers.

1.3. When will the HyppTV Jumbo Pack be available?

The HyppTV Jumbo Pack is available to eligible subscribers starting from 15th January 2015.

1.4. How much is the price for this pack?

This pack is priced at RM63.60 per month for a minimum of twelve (12) months contract.

1.5. How will you charge us?

New UniFi & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30-

days free viewing period. The 12 months contract will only begin after your 30 days Premium

Channel free viewing period has ended.

Existing Unifi & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi & Streamyx (4mbps & 8mbps) subscribers who have never subscribed to

any Premium Channels, an auto-recurring charge of RM63.60 will be reflected in your bill

starting from the date of subscription. Please take note that by opting in to the HyppTV

Jumbo Pack, you will be subjected to a monthly recurring charge over a period of twelve (12)

months.

For existing Unifi & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV Premium

Channels subscriptions, the subscription to the HyppTV Jumbo Pack will commence from

the opt-in date for a period of twelve (12) months. The subscription to the existing Premium

Channels that are included within HyppTV Jumbo Pack will be automatically deleted once the

subscriber has subscribed to HyppTV Jumbo Pack. However, no rebates will be provided for

the above mentioned subscribed Premium Channels. Please take note that by subscribing to

HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge of RM63.60 over a

period of 12 months.

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HyppTV Packs

2

1.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers.

1.7. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for the list of

channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

1.8. When will TM stop offering HyppTV Jumbo Pack to Unifi & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

1.9. When can I start enjoying HyppTV Jumbo Pack?

You can start enjoying HyppTV Jumbo Pack for a minimum period of 12 months starting from the 1st date

you subscribe to the pack.

1.10. Can I select my own preferred Premium Channels under this pack?

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3

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on ala carte basis.

1.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Jumbo Pack?

Newly launched channels may be added into the HyppTV Jumbo Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

1.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Jumbo Pack?

For any future Premium Channel (s) not included in HyppTV Jumbo Pack, you need to purchase the

channel(s) separately on ala carte basis.

1.13. How can I find out more information about HyppTV Jumbo Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

1.14. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

1.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if still under

HyppTV packs contract tenure). However for other UniFi packages and Streamyx 4Mbps with HyppTV

service, only swapping of HyppTV can be done as need to remain at least any 1 HyppTV packs being

subscribed. You can terminate your HyppTV Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

1.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM63.60 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

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4

1.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

1.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Jumbo Pack or terminate the package at no penalty

fee. Termination of the HyppTV Jumbo Pack will only occur upon request from the subscriber via the

methods mentioned in 1.15.

2. HyppTV Jumbo Lite Pack

2.1. What is HyppTV Jumbo Lite Pack?

HyppTV Jumbo Pack is a package that offers both UniFi and Streamyx (4mbps & 8mbps) subscribers a

bundle of selected 17 Premium Channels and 3 Video On Demand (VOD) at a low price of RM31.80 per

month.

2.2. Who is eligible for this HyppTV Jumbo Pack?

This pack is eligible to new and existing both UniFi and Streamyx (4mbps & 8mbps) subscribers.

2.3. When will the HyppTV Jumbo Lite Pack be available?

The HyppTV Jumbo Lite Pack is available to eligible subscribers starting from 1st June 2017.

2.4. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

2.5. How will you charge us?

New UniFi & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30-

days free viewing period. The 12 months contract will only begin after your 30 days Premium

Channel free viewing period has ended.

Existing Unifi & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi & Streamyx (4mbps & 8mbps) subscribers who have never subscribed to

any Premium Channels, an auto-recurring charge of RM31.80 will be reflected in your bill

starting from the date of subscription. Please take note that by opting in to the HyppTV

Jumbo Lite Pack, you will be subjected to a monthly recurring charge over a period of twelve

(12) months.

For existing Unifi & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV Premium

Channels subscriptions, the subscription to the HyppTV Jumbo Lite Pack will commence

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from the opt-in date for a period of twelve (12) months. The subscription to the existing

Premium Channels that are included within HyppTV Jumbo Lite Pack will be automatically

deleted once the subscriber has subscribed to HyppTV Jumbo Lite Pack. However, no

rebates will be provided for the above mentioned subscribed Premium Channels. Please take

note that by subscribing to HyppTV Jumbo Lite Pack, you will be subjected to a monthly

recurring charge of RM31.80 over a period of 12 months.

2.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers.

2.7. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for the list of

channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

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HyppTV Packs

6

2.8. When will TM stop offering HyppTV Jumbo Lite Pack to Unifi & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

2.9. When can I start enjoying HyppTV Jumbo Lite Pack?

You can start enjoying HyppTV Jumbo Lite Pack for a minimum period of 12 months starting from the 1st

date you subscribe to the pack.

2.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on ala-carte basis.

2.11. What about new Premium Channels launched after 1st June 2017? Will they be included in

HyppTV Jumbo Lite Pack?

Newly launched channels may be added into the HyppTV Jumbo Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

2.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Jumbo Lite

Pack?

For any future Premium Channel (s) not included in HyppTV Jumbo Lite Pack, you need to purchase the

channel(s) separately on ala-carte basis.

2.13. How can I find out more information about HyppTV Jumbo Lite Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

2.14. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

2.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if still under

HyppTV packs contract tenure). However for other UniFi packages and Streamyx 4Mbps with HyppTV

service, only swapping of HyppTV can be done as need to remain at least any 1 HyppTV packs being

subscribed. You can terminate your HyppTV Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

Page 7: 1. HyppTV Jumbo Pack

HyppTV Packs

7

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

2.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM31.80 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

2.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

2.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Jumbo Lite Pack or terminate the package at no

penalty fee. Termination of the HyppTV Jumbo Lite Pack will only occur upon request from the subscriber

via the methods mentioned in 2.15.

3. HyppTV Aneka Pack

3.1. What is HyppTV Aneka Pack?

HyppTV Aneka Pack is a package that offers both UniFi and Streamyx (4mbps & 8mbps) subscribers a

bundle of selected 6 Premium Channels and 5 Video On Demand (VOD) at a low price of RM31.80 per

month.

3.2. Who is eligible for this HyppTV Aneka Pack?

This pack is eligible to new and existing both UniFi and Streamyx (4mbps & 8mbps) subscribers.

3.3. When will the HyppTV Aneka Pack be available?

The HyppTV Aneka Pack is available to eligible subscribers starting from 15th January 2015.

3.4. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

3.5. How will you charge us?

New UniFi & Streamyx (4mbps & 8mbps) Subscribers

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HyppTV Packs

8

For new UniFi & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30-

days free viewing period. The 12 months contract will only begin after your 30 days Premium

Channel free viewing period has ended.

Existing Unifi & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi & Streamyx (4mbps & 8mbps) subscribers who have never

subscribed to any Premium Channels, an auto-recurring charge of RM31.80 will be

reflected in your bill starting from the date of subscription. Please take note that by opting

in to the HyppTV Aneka Pack, you will be subjected to a monthly recurring charge over a

period of twelve (12) months.

For existing Unifi & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV

Premium Channels subscriptions, the subscription to the HyppTV Aneka Pack will

commence from the opt-in date for a period of twelve (12) months. The subscription to

the existing Premium Channels that are included within HyppTV Aneka Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Aneka Pack.

However, no rebates will be provided for the above mentioned subscribed Premium

Channels. Please take note that by subscribing to HyppTV Aneka Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

3.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Page 9: 1. HyppTV Jumbo Pack

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9

Resellers

TM’s appointed / authorized resellers.

3.7. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for the list of

channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

3.8. When will TM stop offering HyppTV Aneka Pack to Unifi & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

3.9. When can I start enjoying HyppTV Aneka Pack?

You can start enjoying HyppTV Aneka Pack for a minimum period of 12 months starting from the 1st date

you subscribe to the pack.

3.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on a-la carte basis.

3.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Aneka Pack?

Newly launched channels may be added into the HyppTV Aneka Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

3.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Aneka Pack?

For any future Premium Channel (s) not included in HyppTV Aneka Pack, you need to purchase the

channel(s) separately on a-la carte basis.

3.13. How can I find out more information about HyppTV Aneka Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

3.14. Is there any contract period for this pack?

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10

Yes. A contract period of 12 months is applicable to this pack.

3.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if still under

HyppTV packs contract tenure). However for other UniFi packages and Streamyx 4Mbps with HyppTV

service, only swapping of HyppTV can be done as need to remain at least any 1 HyppTV packs being

subscribed. You can terminate your HyppTV Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

3.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM31.80 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

3.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

3.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Aneka Pack or terminate the package at no penalty

fee. Termination of the HyppTV Aneka Pack will only occur upon request from the subscriber via the

methods mentioned in 2.15.

4. HyppTV Varnam Pack

4.1. What is HyppTV Varnam Pack?

HyppTV Varnam Pack is a package that offers both UniFi and Streamyx (4mbps & 8mbps) subscribers a

bundle of selected 9 Premium Channels and 2 Video on Demand (VOD) at a low price of RM31.80 per

month.

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11

4.2. Who is eligible for this HyppTV Varnam Pack?

This pack is eligible to new and existing both UniFi and Streamyx (4mbps & 8mbps) subscribers.

4.3. When will the HyppTV Varnam Pack be available?

The HyppTV Varnam Pack is available to eligible subscribers starting from 15th January 2015.

4.4. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

4.5. How will you charge us?

New UniFi & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30-

days free viewing period. The 12 months contract will only begin after your 30 days Premium

Channel free viewing period has ended.

Existing Unifi & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi & Streamyx (4mbps & 8mbps) subscribers who have never

subscribed to any Premium Channels, an auto-recurring charge of RM31.80 will be

reflected in your bill starting from the date of subscription. Please take note that by opting

in to the HyppTV Varnam Pack, you will be subjected to a monthly recurring charge over

a period of twelve (12) months.

For existing Unifi & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV

Premium Channels subscriptions, the subscription to the HyppTV Varnam Pack will

commence from the opt-in date for a period of twelve (12) months. The subscription to

the existing Premium Channels that are included within HyppTV Varnam Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Varnam Pack.

However, no rebates will be provided for the above mentioned subscribed Premium

Channels. Please take note that by subscribing to HyppTV Varnam Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

4.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

Page 12: 1. HyppTV Jumbo Pack

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12

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers via HyppTV Jumbo Pack Promo subscription form.

4.7. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for the list of

channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

4.8. When will TM stop offering HyppTV Varnam Pack to Unifi & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

4.9. When can I start enjoying HyppTV Varnam Pack?

You can start enjoying HyppTV Varnam Pack for a minimum period of 12 months starting from the 1st

date you subscribe to the pack.

4.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on a-la carte basis.

4.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Varnam Pack?

Newly launched channels may be added into the HyppTV Varnam Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

4.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Varnam

Pack?

Page 13: 1. HyppTV Jumbo Pack

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13

For any future Premium Channel (s) not included in HyppTV Varnam Pack, you need to purchase the

channel(s) separately on a-la carte basis.

4.13. How can I find out more information about HyppTV Varnam Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

4.14. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

4.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if still under

HyppTV packs contract tenure). However for other UniFi packages and Streamyx 4Mbps with HyppTV

service, only swapping of HyppTV can be done as need to remain at least any 1 HyppTV packs being

subscribed. You can terminate your HyppTV Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

4.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM31.80 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

4.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

4.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Varnam Pack or terminate the package at no

penalty fee. Termination of the HyppTV Varnam Pack will only occur upon request from the subscriber

via the methods mentioned in 4.15.

Page 14: 1. HyppTV Jumbo Pack

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5 HyppTV Ruby Pack

5.1. What is HyppTV Ruby Pack?

HyppTV Ruby Pack is a package that offers UniFi subscribers a bundle of selected 12 Premium Chinese

Channels and 2 Video on Demand (VOD) at a low price of RM31.80 per month.

5.2. Who is eligible for this HyppTV Ruby Pack?

This pack is eligible to new and existing Unifi subscribers.

5.3. When will the Pack be available?

The pack is available to eligible subscribers starting from 15 January 2013.

5.4. How much is the price for this pack?

This pack price is RM31.80 per month for a minimum of 12 months contract.

5.5. How will you charge us?

New UniFi Subscribers

For new UniFi Subscribers, you can opt-in anytime during your 30-days free viewing period. The

12 months contract will only begin after their 30 days Premium Channel free viewing period has

ended.

Existing Unifi subscribers

5.5.1. For existing Unifi subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM31.80 will be reflected in your bill starting from the date

of subscription. Please take note that by opting in to the HyppTV Ruby Pack, you will be

subjected to a monthly recurring charge over a period of 12 months.

5.5.2. For existing Unifi Subscriber with existing HyppTV Premium Channels subscriptions, the

subscription to the HyppTV Ruby Pack will commence from the opt-in date for a period of twelve

(12) months. The subscription to the existing Premium Channels that are included within the

HyppTV Ruby Pack will be automatically deleted once the subscriber has subscribed to the

HyppTV Ruby Pack. However, no rebates will be provided for the above mentioned subscribed

Premium Channels. Please take note that by subscribing to the HyppTV Ruby Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

5.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

1. EPG

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EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel and choose

HyppTV Packs and follow the instructions accordingly.

2. MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions

accordingly.

3. TMpoint

Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check

www.unifi.my for the latest list of outlets.

4. TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for overseas

caller.

5. Resellers

TM’s appointed / authorized resellers via HyppTV Ruby Pack Promo subscription form.

5.7. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for

the list of channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this

pack. Premium Channels under this pack are pre-determined and cannot be changed to other

Premium Channels.

5.8. When will TM stop offering HyppTV Ruby Pack to Unifi subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop

offering this package at any date as deemed necessary.

5.9. I have installed Unifi, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Ruby Pack? To enjoy the pack, you need to have your Set-Up-Box (STB) installed and activated. You may

call TM UniFi Centre at 100 / +603-22465000 for overseas caller to set an appointment for

installation.

5.10. When can I start enjoy the HyppTV Ruby Pack?

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You can start enjoying the HyppTV Ruby Pack for a minimum of 12 months starting from the 1st

date you subscribe to the pack.

5.11. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other

Premium Channels not included in the pack on ala carte basis.

5.12. What about new Premium Channels launched after 15 January 2013? Will they be

included in HyppTV Ruby Pack?

Nearly launched channels may be added into the HyppTV Ruby Pack, if deemed suitable. TM

reserves the right to replace and add the number of HyppTV Premium Channels in this package.

Premium Channels under this promotion are pre-determined and cannot be changed to other

Premium Channels.

5.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV

Ruby Pack?

For any future Premium Channel (s) not included in HyppTV Ruby Pack, you need to purchase

the channel(s) separately on ala carte basis.

5.14. How can I find at more information about HyppTV Ruby Pack?

You will receive promotional newsletter via your Unifi email, and you can also check for details

from our HyppTV website.

5.15. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

5.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if

still under HyppTV packs contract tenure). However for other UniFi packages and Streamyx

4Mbps with HyppTV service, only swapping of HyppTV can be done as need to remain at least

any 1 HyppTV packs being subscribed. You can terminate your HyppTV Pack subscription via

any of the following methods:

1. TM UniFi Centre

You may call TM UniFi Centre at 100 / +603-22465000 for overseas caller.

2. TMpoint

You may visit any nearby TMpoint outlets.

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5.17. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination

penalty shall apply i.e. RM31.80 multiply the number of remaining months and the amount will be

charged as a lump sum to your bill.

5.18. How long does the termination take effect?

The termination takes automatically from the date of termination request.

5.19. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Ruby Pack or terminate the package at no

penalty fee. Termination of the HyppTV Ruby Pack will only occur upon request from the

subscriber via the methods mentioned in 5.17.

6 HyppTV Sports Pack

6.1. What is HyppTV Sports Pack?

HyppTV Sports Pack is a package that offers UniFi subscribers a bundle of selected 9 Premium Sports

Channels and 2 Video on Demand (VOD) at a low price of RM31.80 per month.

6.2. Who is eligible for this HyppTV Sports Pack?

This pack is eligible to new and existing Unifi subscribers.

6.3. How much is the price for this pack?

This pack price is RM31.80 per month for a minimum of 12 months contract.

6.4. How will you charge us?

New UniFi Subscribers

For new UniFi Subscribers, you can opt-in anytime during your 30-days free viewing period. The

12 months contract will only begin after their 30 days Premium Channel free viewing period has

ended.

Existing Unifi subscribers

6.4.1. For existing Unifi subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM31.80 will be reflected in your bill starting from the date

of subscription. Please take note that by opting in to the HyppTV Sports Pack, you will be

subjected to a monthly recurring charge over a period of 12 months.

6.4.2. For existing Unifi Subscriber with existing HyppTV Premium Channels subscriptions, the

subscription to the HyppTV Sports Pack will commence from the opt-in date for a period of twelve

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(12) months. The subscription to the existing Premium Channels that are included within the

HyppTV Sports Pack will be automatically deleted once the subscriber has subscribed to the

HyppTV Sports Pack. However, no rebates will be provided for the above mentioned subscribed

Premium Channels. Please take note that by subscribing to the HyppTV Sports Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

6.5. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

6.5.1. EPG

EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel and choose

HyppTV Packs and follow the instructions accordingly.

6.5.2. MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions

accordingly.

6.5.3. TMpoint

Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check

www.unifi.my for the latest list of outlets.

6.5.4. TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for overseas caller.

6.5.5. Resellers

TM’s appointed / authorized resellers via HyppTV Sports Pack Promo subscription form.

6.6. What are the channels offered in this package?

Kindly refer to our website URL: https://www.tm.com.my/hypptv/pages/about.aspx#personal for

the list of channels being offered in this package.

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this

pack. Premium Channels under this pack are pre-determined and cannot be changed to other

Premium Channels.

6.7. When will TM stop offering HyppTV Sports Pack to Unifi subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop

offering this package at any date as deemed necessary.

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6.8. I have installed Unifi, but I don’t have HyppTV. How can I subscribe and enjoy HyppTV Sports Pack? To enjoy the pack, you need to have your Set-Up-Box (STB) installed and activated. You may

call TM UniFi Centre at 100 / +603-22465000 for overseas caller to set an appointment for

installation.

6.9. When can I start enjoy the HyppTV Sports Pack?

You can start enjoying the HyppTV Sports Pack for a minimum of 12 months starting from the 1st

date you subscribe to the pack.

6.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other

Premium Channels not included in the pack on ala carte basis.

6.11. How do I subscribe to any future Premium Channel (s) not included in HyppTV

Sports Pack?

For any future Premium Channel (s) not included in HyppTV Sports Pack, you need to purchase

the channel(s) separately on ala carte basis.

6.12. How can I find at more information about HyppTV Sports Pack?

You will receive promotional newsletter via your Unifi email, and you can also check for details

from our HyppTV website.

6.13. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

6.14. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes if you are UniFi VIP and Streamyx 8mbps customer only. (Early Termination Fee applied if

still under HyppTV packs contract tenure). However for other UniFi packages and Streamyx

4Mbps with HyppTV service, only swapping of HyppTV can be done as need to remain at least

any 1 HyppTV packs being subscribed. You can terminate your HyppTV Pack subscription via

any of the following methods:

6.14.1. TM UniFi Centre

You may call TM UniFi Centre at 100 / +603-22465000 for overseas caller.

6.14.2. TMpoint

You may visit any nearby TMpoint outlets.

6.15. Is there any penalty for early termination?

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Yes. If you decide to terminate the subscription before the contract ends, early termination

penalty shall apply i.e. RM31.80 multiply the number of remaining months and the amount will be

charged as a lump sum to your bill.

6.16. How long does the termination take effect?

The termination takes automatically from the date of termination request.

6.17. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Sports Pack or terminate the package at no

penalty fee. Termination of the HyppTV Sports Pack will only occur upon request from the

subscriber via the methods mentioned in 6.14.

HyppTV Pack Co-exist Matrix

New

Existing

Jumbo

Pack

Varnam

Pack

Aneka

Pack

Ruby

Pack

Sports

pack

Staff

pack

Jumbo

Lite Pack

Platinum Pack No Yes Yes Yes Yes No No

New Platinum Pack No Yes Yes Yes Yes No No

Ruby Pack Yes Yes Yes No Yes No Yes

Mega Pack No Yes Yes No Yes No No

Jumbo Pack No Yes Yes Yes No No No

Sports Pack No Yes Yes Yes No No Yes

Varnam Pack Yes No Yes Yes Yes No Yes

Aneka Pack Yes Yes No Yes Yes No Yes

Staff Pack No No No No No No No

HyppTV Swapping/Downgrade Matrix

Existing

Migrate to Pack Allow to Migrate

Refresh contract Charges Early Termination Charge (ETC)

Platinum Pack

Jumbo Pack Yes Yes No No

Jumbo Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

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21

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes No No

New Platinum Pack

Jumbo Pack Yes Yes No No

Jumbo Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes No No

Ruby Pack

Jumbo Pack Yes Yes No No

Jumbo Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack No No No No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes No No

Mega Pack

Jumbo Pack Yes Yes No No

Jumbo Lite Pack Yes Yes Downgrade Fee No

Varnam Pack Yes Yes Downgrade Fee No

Aneka Pack Yes Yes Downgrade Fee No

Ruby Pack Yes Yes Downgrade Fee No

Sports pack Yes Yes Downgrade Fee No

Staff pack Yes Yes No No

Jumbo Pack

Jumbo Pack No No No No

Jumbo Lite Pack Yes Yes Downgrade Fee No

Varnam Pack Yes Yes Downgrade Fee No

Aneka Pack Yes Yes Downgrade Fee No

Ruby Pack Yes Yes Downgrade Fee No

Sports pack Yes Yes Downgrade Fee No

Staff pack Yes Yes No No

Jumbo Lite Pack

Jumbo Pack Yes Yes No No

Jumbo Lite Pack No No No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes Swapping Fee No

Sports Pack

Jumbo Pack Yes Yes Downgrade Fee No

Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

Sports pack No No No No

Staff pack Yes Yes Swapping Fee No

Jumbo Pack Yes Yes Downgrade Fee No

Jumbo Lite Pack Yes Yes Swapping Fee No

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Varnam Pack

Varnam Pack No No No No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes Swapping Fee No

Aneka Pack

Jumbo Pack Yes Yes Downgrade Fee No

Jumbo Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack No No No No

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes Swapping Fee No

Staff Pack

Jumbo Pack Yes Yes Downgrade Fee No

Jumbo Lite Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

Sports pack Yes Yes Swapping Fee No

Staff pack No No No No

Staff Pack Only for TM staff account only

Upgrade fee charge is RM0.00

Swapping fee charge is RM5.00

Downgrade fee charge is RM10.00

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