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1
General Education OfficeIHM.316 / ILA2401
English for the Hotel Business
Chapter 2: Hotel Facilities
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ObjectivesThe objectives of this unit are….
1. Language Focus: Describing and Comparing Facilities
2. Vocabulary Focus: Symbols, Terms and Usage
The purpose of this unit is to become familiar with the English
pronunciation of various facilities and purposes in a hotel.
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Hotel Guidebook Symbols• A standard set of symbols has been developed to REPRESENT GRAPHICALLY the availability of hotel facilities.
a) Fitness room
Guess the meaning of the following symbols:
b) Doctor service
e) Room service
d) Live music entertainment
f) Water sports (at or near)
c) Seafront location g) Hairdressing salon
h) Air-conditioned room
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Facilities SymbolsLook at the following symbols. Do
you know what they mean?
conferences radio in bedroom
horseriding
lift
specialChristmas
arrangementssolarium
banquets telephonein bedrooms
airconditioning
parking dogsallowed
recreation/games room
building ofhistoricinterest
TV inbedrooms
morningcoffee/snacks
childrenwelcomed
fourposter
bed
travelagent‘s
commission
hotel in arural setting
swimmingpool
advancedbooking
recommendedfamilyrooms
golfcourse
(9 holes)bar
central heating
sauna
foreignlanguages
spoken
laundry/valet
service
golfcourse
(18 holes)mini-bar
in bedrooms
nightporter tennis
facilitiesfordisabled
fishing
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Facilities SymbolsNow identify some of the facilities
with their symbols…
1. 2. 3. 4.
5. 6. 7. 8.
A. B. C. D. E. F. G. H.
F. C. E. B.
A. D. G. H.
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Making ComparisonsWhen we want to compare two or
more things we use adjectives.To use adjectives for comparisons we have to change the spelling.
Look at some of these examples…To compare two things we use the
“Comparative” form, but to compare three or more things we
use the “Superlative” form:Adjective ComparativeSuperlativecheap cheaper
cheapestBut there are more rules to using
adjectives for comparisons. The following rules should help you remember how to compare...
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Making Comparisons
There are also adjectives that do not follow any of the normal rules.
These are called irregular adjectives…
good better bestThey each have their own
spelling, so you learn each one.
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Making Comparisons• Review the table on Page 23
• Write six sentences using comparatives and superlatives
• Include each factor• Mention each Hotel at least
once
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Hotel FacilitiesRead this description of a room
and make a list of all the facilities and furniture included in the
room.
What adjectives were used to describe the location of the hotel?
What adjectives were used to describe the features of the room?
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Hotel FacilitiesLook at the hotel rooms and the
facilities included, and match them with the guests’ preferences
below.
: Guest A : Guest B : Guest C : Guest D“I need a full suite with “I need a adapted room “I may have colleagues “I need a double-roomfull broadband access and with facilities for handicap arriving later, so two with room service andweb-conferencing.” amenities and laundry.”
beds are needed.” a splendid view.”
1.
D.2. 3. 4.
A. C. B.
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Hotel FacilitiesSome guests will have special
needs that a good hotel employee will know and prepare for to provide the best professional
service.Look at these people and decide
what services they might require…
a. organized games and activitiesb. nappy-changing facilities in toiletsc. a resident nursed. push-chairse. special wide doorsf. a courtesy bus to town
1. 2.
3.
4. 5.
g. ramps at all stairsh. a playground or playroomi. hoists in bedroomsj. lifts to all floorsk. notices in Braillel. a low-level front desk
C, E, F, G, I, J, L C, F, J
F, K
B, D, J A, H
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PRACTICE IT!Look at these four rooms again and read their descriptions…In groups
of 4 or less, write 8 sentences that compares each room using comparative or superlative adjectives.Each member of the group must stand and read for the class.
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How about WANTs not NEEDs?
Your guest is a very affluent vocalist/musician.
He enjoys playing poker, blackjack and roulette.
He is American.
He wants to go and play these games.
He wants to share accommodation with 10 friends.
He loves to watch HUGE televisions.
He wants a personal BUTLER.
He wants his OWN conference room.
He has NO BUDGET!
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How about WANTs not NEEDs?
Him………..His friends…
His bodyguard….
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Top of the Range The Bellagio is a hotel and
casino located on the Las Vegas Strip in the Paradise area of,
Nevada, USA and a member of The Leading Hotels of the World.
It is owned by MGM Resorts International and was built on
the site of the demolished Dunes hotel and casino.http://www.bellagio.com/
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The Presidential Suite
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The Presidential SuiteOur Presidential Suite - 380sqm. of contemporary ambience. Enjoy your own :
• Spacious mosaic marble foyer with glass chandelier and water features• Verdant indoor garden and fountain• Outdoor solarium with water features• Master bedroom and guest bedroom with fireplaces and 30-inch LCD• Sunken full service bar with seating for six• 50-inch plasma and home theatre entertainment system with Surround
Sound• Whirlpool therapeutic bath and rainforest Swiss steam showers • Automatic drapery and sheer controls• Conference room • 24-hour butler attention• VIP check-in and lounge access
For your personal staff, three 92sqm. square-foot Entourage Suites are available on the same floor.
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Summary• Vocabulary and symbols for
hotel facilities• Comparatives and Superlatives
for Adjectives• Understanding Guest’s
requirements