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3
Titles of the ADA
Title I Employment Title II Public Entities
State, County and Municipal programs and facilities
Public transportation programs Title III Privately operated public
accommodations Title IV Telecommunications
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Person with a DisabilityADA Definition
…..Physical or mental impairment that substantially limits one or more major life activities
…..Having a record of such an impairment
…..Being regarded as having an impairment
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Basic Purpose
“No entity shall discriminate against an individual with a disability in connection with the provision of transportation service.”
Section 37.5
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What the ADA Addresses
Operating Policies and Procedures
Service Delivery Requirements
All Providers of Services
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Access to Communication
Provision for people with speech/hearing impairments for access to information provided by telephone
TDD (Text Telephone) Telecommunications Relay Service (PA Relay) Not all lines and phone stations, but sufficient
number No delays or costs not experienced by general
public Relay service must operate during all
days/hours that voice phone lines are open
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Access to Information
All print material also available in accessible formats Schedules Information brochures Rider handbooks Service bulletins
Must be made available upon request in a format individual can use
Availability of telephone information NOT adequate substitute for route and schedule information
Accessible formats include: Braille Audio Tape Computer Disk Large Print
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Employee Training
Requirement to train personnel to proficiency
Operate vehicles and equipment safely Provide level of service as required Treat individuals with disabilities in a
respectful, courteous way
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Training programs must be:
Appropriate to duties of each employee
Comprehensive Able to evaluate or test each
employee’s understanding
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Boarding / Alighting Time
Adequate time must be allowed for boarding/alighting of passengers with disabilities
Includes adequate time for passengers to get to a seat
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Lift and Securement Use All “Common Wheelchairs” and their users must
be transported Common Wheelchair defined as:
Not exceeding 30” wide Not exceeding 48” long, when measured 2” above
ground Does not weight more than 600 lbs. Occupied
Securement system MUST be used to secure wheelchair
Cannot deny service on basis of difficulty in securing wheelchair
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Lift and Securement Use
Must permit standees to use lift to enter vehicle
Each securement location must have a 3-point passenger restraint system
Can only require passenger restraint if ALL passengers are required to use
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Lift and Securement Use
Transfer from wheelchair to vehicle seat can be recommended, but not required
Where necessary or requested, drivers must assist with use of: Securement System Ramp Lift
This assistance is required even if the driver must leave his/her seat to do so
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Maintenance of Lifts
Regular and frequent lift maintenance program must be developed and instituted
Drivers must report non-operating lifts as soon as possible
Every effort must be made to repair lifts before the next day of service
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Mobility Aids and Life Support Systems
Service animals must be allowed to accompany passengers
Passengers must be permitted to travel with life support, including: Respirators Portable Oxygen
Can only deny if to transport would violate rules concerning the transportation of hazardous materials
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Additional Charges
Special fares and charges, beyond those required of other riders, cannot be imposed on people with disabilities Stowing wheelchairs Toll-free number, but not for TDD
No processing fee for ADA eligibility applications can be assessed
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Refusing Service to Passengers with Disabilities Service can only be refused, conditioned or
suspended if an individual engages in: Violent Seriously Disruptive or Illegal Conduct
Behavior that offends, annoys or inconveniences other passengers is not “seriously disruptive”
Service must be provided regardless of liability concerns, insurance coverage conditions or rates
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Permitting Riders to Disembark Individuals who use wheelchairs must be
permitted to disembark at any stop unless: The lift cannot be deployed The lift would be damaged if deployed Temporary conditions, not within the
control of the transit authority, prevent the safe use of the stop by ALL passengers
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Announcement of Stops
Operators must announce stops at: Major transfer points with other routes Major intersections/destination points
(Landmarks) Sufficient intervals along the route to permit
orientation Any stop requested by the passenger must
also be announced
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Identifying Vehicles and/or Passengers At stops that service more than one route, method
of communication required to: Permit people with disabilities to identify vehicle
OR Permit operators to identify passengers seeking to
ride on their vehicle Transit authority must facilitate the
communication process Customers have responsibility to cooperate in the
use of communication devices such as cards
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Maintenance of Lifts
Inoperable lifts must work before vehicle returned to service UNLESS: No spare available No more than 3 days in urban areas (>50,000)
No more than 5 days in rural areas (<50,000) If headways exceed 30 minutes on routes with
inoperable lift, alternative transportation must be provided: Accessible supervisor vehicle Paratransit Another bus
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Provision of Complimentary Paratransit Service
Public entities providing non-commuter, fixed route service to the general public
Paratransit comparable to fixed route service (as defined) for people with disabilities unable to use fixed route service
All systems must now be in full compliance (January 1997)