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1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Page 1: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Page 2: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Our Vision- 2006 -2015

“Working in

Partnership to put Customers first; Improve Services and

Lead Communities”

Page 3: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Our Ambitions

• Ambition 1 – Community and Customers• Ambition 2 – Safety and protection• Ambition 3 – Care and Independence• Ambition 4 – Enterprise, Transport & Tourism• Ambition 5 - Environment and Housing• Ambition 6 – Schools and Education• Ambition 7 - Organisation

Page 4: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Meeting our Ambitions involves:• Moving the Authority towards being a strategic commissioner of services - developing our contracting and commissioning skills base.

• Work with other public sector organisations to integrate services and ensure services remain sustainable and based around need.

• Ensuring WCC continues to be recognised as a good employer

• Focusing and rationalising local council services through our “One Front Door” project and property rationalisation

• Sliming down the Organisation and ensure a light touch management structure that encourages innovation.

Page 5: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Core Values   

         

                  

  

Values

Openness & Honesty

Listening to People

Working Together

Fairness

Aiming for Excellence

Caring & Supporting

Page 6: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

Chief ExecutiveJim Graham

Chief ExecutiveJim Graham

Warwickshire County Council

Organisational Structure

Transport and Highways Graeme Fitton

Sustainable CommunitiesLouise Wall

SafeguardingPhil Sawbridge

Early Intervention & Family SupportElizabeth Featherstone

Business ManagerRon Williamson

Adult Social Care & SupportJenny Wood

Customer ServiceKushal Birla

Workforce Strategy& DevelopmentBob Perks

Service Improvement & Change ManagementPhil Evans

Updated 04/11

Information AssetsTonino Ciuffini

Physical AssetsSteve Smith

StrategicCommissioningTBA

SchoolsMark Gore

PeopleWendy Fabbro

PeopleWendy Fabbro Resources

David Carter

ResourcesDavid Carter Fire & Rescue

Graeme Smith

Fire & RescueGraeme Smith

Finance, Planning & PerformanceHelen Murphy

Service Support & Asst CFOJim Onions

HR, Welfare & EqualityJudith Coote

Service Delivery & Deputy CFOGary Phillips

FinanceJohn Betts

CommunitiesMonica Fogarty

CommunitiesMonica Fogarty

Localities & Community SafetyMark Ryder

Public HealthJohn Linnane

Law &GovernanceGreta Needham

Page 7: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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What about our Customers?

• Quality standard of Customer Service

• What can you do to deliver a quality

service to your customers?

• Our Standards

Page 8: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Responsibilities of Councils

• County Councils

• District/Borough Councils

• Town/Parish Councils

Page 9: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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About Warwickshire…

Complete the quiz to see how much you know about the county

Page 10: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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County Councillors & the Political Structure

Warwickshire County Council has 62 County Councillors who all represent different parts of the County, known as electoral divisions

• 26 Conservative• 3 Independent• 22 Labour• 9 Liberal Democrat• 2 Green Party

• No party has overall control

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County Councillors and

the Political Structure

• Council• Cabinet• Overview and Scrutiny

Committees

Page 12: 1. 2 Our Vision- 2006 -2015 “Working in Partnership to put Customers first; Improve Services and Lead Communities”

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Wishing you all the best in your career in

Warwickshire!