11

Working Group StatusRAG Oct 08

Architecture & Framework Network Structure

Systems & Processes

ProductsInterconnect & Portfolio

Broadband

Line Access

Point to Point

Implementation & Migration

Communications

Contracts

G

A

A

A

R

G

G

G

G

22

Network StructureRAG Status: Green

Key Issues

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (G)

October Achievements • Complete work on communication of Inventory datasets• Move group into new C21 Structure• Formally close group last meeting 21st October• Compile a list of actions/issues to take to the Portfolio

group as part of the new structure• WVC condoc summary response issued and work started

on E2E process

Nov Work plan• To be determined by issues taken to Portfolio group

Status:

33

Systems & Processes (S&P)RAG Status GreenKey Issues (For Discussion)Issues discharged from here to the relevant WG, ie I&M WG in most cases.

Key MilestonesSept/Oct 2008 Achievements

S&P (now including 21C Customer Experience (21C CE)):• The main activity this period was progressing the key customer impacting areas of our CE

programme. Please see the CE reports available @ http://www.btwholesale.com/21CCE for more details, to raise issues or make comments.

• Web calls and expert groups run in the period by S&P WG, some jointly with NICC B2B & 21C CE., covered billing, service catalogue and inventory, address matching and appointing. See the 2008 Meetings page on the Consult21 Systems & Processes Working Group web site for more details.

• Please note the Consult21 Systems & Processes Working Group (S&PWG) web pages have been updated to reflect the relationship to NICC B2B & 21C CE and list all the meetings in one place.

NICC B2B: Standards & Best practice• Four NICC B2B meetings were held in this period to progress the work programme for 2008 based

on the highest priority industry issues below • The Address & Location Identification principles paper has been approved for publication. It is now

proposed that Appointing and Access will be progressed via the new 21CN product development for WBCC/WVC. Once E2E scenarios and detailed scenarios for appointing and arranging access have been agreed we will agree generic standard for reuse on future products. Billing will now be progressed on the basis of BT to its customers to start. Any generic issues & requirements will, if applicable, be added to the NICC B2B standards & best practice work programme.

• All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the www.niccb2b.org.uk web site

Oct/Nov 2008 Work plan• S&P WG/21CCE: The next in a series of 21C CE events is being arranged for early December. This

will kick off a programme for CPs of information sharing web calls followed up with experts groups where required.

• A web call has been set up on 22th October for (high volume) call conveyance billing. A follow up call for the low volume billing workshop will be arranged late Nov. A meeting to discuss service catalogue and inventory has been arranged for 23rd October.

• Details of all past and future meetings and audios including S&PWG, NICC B2B & 21C CE will appear on the S&PWG meeting pages

• The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required.

Status: Time (G) Cost (G) Quality (G)Customer

Sat. (G)Information

(G)

44

Interconnect & PortfolioRAG Status Amber Key Issues (For Discussion)Awaiting early feedback from CPs

following BT’s presentation of the Options considered in light of the introduction of a 2nd Call Server. The full implications for NGN CC are yet to be scoped.

Key MilestonesOctober Achievements

• Ongoing work on NGN CC billing actions, and NGN CC contract schedules.

• Agree NGN CC related tasks and any other I&P related tasks to put forward to the Portfolio meeting on 6th November.

November Work plan• Review NGN CC Interoperability meeting – Date TBC• NGN CC contracts meeting – Date TBC• Implement new Experts Groups for NGN CC• Ensure an Expert Group is set up to assess the impact of the 2nd

Call Server on NGN CC, and agree what consultation needs to take place.

 

Status: Time (A) Quality (G)Customer

Sat. (A)Information

(A)Cost (G)

55

BroadbandRAG Status: Amber

Key Issues

• Committed launch date for WBMC consuming IPSC

• DDQ & Real-time elements of WBC Indicative Launch pricing

WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting

Time (A) Cost (G) Quality (G)Customer

Satisfaction (A)

Key Milestones:

Information (A)

October Achievements • BBWG held on 25th September – covered updates on FTTx, WCC, WBC

Roadmap and WBMC consuming IPSC• FTTx Workshop held on 10th October to review opportunities and requirements for

‘Superfast BB’ and understand how BTW can consume the new Openreach NGA products into the WBC product.

• WBC QoS Webcall planned for 23rd October to provide a tutorial on the proposed QoS model, including commercials, SLAs and associated measures. Will help to raise awareness and ‘set the scene’ for a follow-up workshop looking at VoIP/Real Time requirements for WBC/WBMC.

November Work plan• The restructure is likely to mean that the BBWG will not continue in it’s current

format. Intending to hold a 6 weekly update call starting early in November to allow CPs to keep in touch with progress and developments across the BB portfolio.

• WCC workshop scheduled for 5th November to review the technical design/commercial proposal for this product and progress interest in a market trial in January 2009

• Resilience workshop to be held to understand requirements for the new BB products (WBC, WBMC and IPSC) from an ‘end-to-end’ perspective (including MSIL access)

• Draft and issue the consultation closure documents for IPstream Sunsetting and SDSL Market Analysis consultations.

• Issue next Datastream Sunsetting CONDOC

Status:

66

Line AccessRAG Status: Green

Key Issues

Time (A) Cost (G) Quality (G)Customer

Satisfaction (G)

Key Milestones:

Information (G)

Oct Achievements •WVC condoc summary response issued and work started on E2E process•Further update on WBCC product development and project plans•Technology trial of WBCC discussed•Implement new C21 structure formally close group and agree issues and actions plans for new experts group.•Last meeting 21st October

Nov Work plan

•None group closed

Status:

77

Point to Point as of 20th October 08RAG Status RedKey Issues (For Discussion)• Exchange Openings and

Closures. workshop held 14th August, with cross BT LoBs in attendance, good progress being made

• There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW and Openreach RAD now engaged

• TDM fease for 21CN PPCs based on EOO not EOI, regulatory position and product impact needs to be clarified.

Key MilestonesSep/Oct AchievementsContinued TDM exerts group with successful meeting in early September

September WG held with 3 CP in attendance

10G MSIL now launched (IBH/APH variants) with final testing of key processes substantially complete with no major outstanding issues

Progress made on exchange management via group portfolio forum (gaining lock in with LoBs)

Time (R) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Oct/Nov Work planNext meeting set for 7th November as an audio following the TDM experts meeting Conclude TDM (2Mbit/s) feasibility progress, initiate sub 2Mbit feasibility work

Resolve final exchange management questions

88

Implementation & Migration (&CT)RAG Status AmberKey Issues (for discussion)

1. Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers

2. Pre-migration scheduling solution required for national migration including grooming & ISDN

3. Fit for purpose MCC portal and handbook in place for start of PF migration.

4. Clarity on the impacts of the detail that will be included in the MDS

5. accuracy of PEW s is still an issue

Key Milestones

Sep/Oct Achievements• Completed the evaluation process to underpin longer term solution for

PSTN TCP Pre migration activity• Reviewed the CP hand book and have a tactical solution for Nelson• Statement issued to confirm the understanding of the MDS and provided

a feedback loop • Initial plans for operational readiness war gaming discussed and agreed

with CPs

Oct/Nov Work plan• Update pathfinder definitions document for Pathfinder activity (C21-IM-

013) in support of 21CN Deployment Plan & BT/CP discussions to date• Complete the evaluation process to underpin longer term solution for

grooming and ISDN2&30 pre migration activity• Execute the operational readiness war gaming and process walk troughs'• Document the scenarios within the CP handbook• Line regression war gaming

Time (A) Cost (G) Quality (G) CustomerSatisfaction (G)Status:

Information(A)

99

Criterion BTW actions taken to move to green Status Actions for CPs

Network & Service Testing

• complete stability and service regression testing •Schedule time at BT Test facility as required.

Migration Processes

• Host MCC interactive session • Ensure appropriate personnel attend workshop

• Flag available (included in RS800) • Complete systems development activity to use 21CN voice flag

• Pre-migration schedule published (PSTN TCP fit agreed – ISDN2&30 ongoing – post Nelson)

• Use pre-migration schedule to brief end users on outages

• Complete MCC Portal demonstrations 21CN • webinar/operational readinesswargames & any processesimplemented

• Emergency and critical process review with CPs

• Confirm regression process & SLAs

Business continuity

• BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF

None

End User comms

• Refresh lists for direct mailing.• Update switched on information• Review Impact matrix

Input at comms working group as appropriate.

CPE Compatibility

• Mitigation based on BT engagement with CPE Industry Associations directly [underway]

• BT/CP workshop to agree mitigation plan [18/4]• CP Communications to support mitigation plan

Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes

Pathfinder 1: Operational Readiness (for Nelson) 18.09.08

1010

Interconnect Route Migration (DLE offload via VICs) Review

• BT has completed formal VIC Consultation closure process through IPWG – no objections

• CMRs are now available to CPs through the DEDs system on a weekly basis

• Good feedback from CPs that transfer process now operating smoothly

• Completion of T3a activity by all CPs will give final validation that all green elements can be moved to blue for complete

• Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme

Update: 16/09/08

Status Element Description

Update/Next Steps

Admin Phase

No o/S issues noted

Preparation Phase

No o/S issues noted

Transfer Phase

• T1& T2 transfers complete.• T3a/b all CPs signed up for 3a, awaiting further cooperation from two CPs to complete T3a migrations

Post Transfer Phase

Action:

CMRs to be analysed, reviewed and fixes applied.

BAU VIC Product

Billing accuracy for VIC circuits and usage is now key issue

1111

Migration CommunicationsRAGstatus:Green

October 08 achievementsWebcalls: The first quarterly webcall on BT’s 21CN programme was held on 17th October with 78 attendees.

Positive feedback received, although feedback on the content was that it was too general.A webcall on WBC QoS will take place on 23rd October – being completed as part of the Broadband

working group.

Switched-on information:Switched-on door drop will commence from Nelson onwards.The corporate area of the switched-on website has been refreshed and restructured – a test link will be

sent to the comms working group for feedback.The criteria for SME future mailings is now defined as up to 250 employees, rather than up to 250

employees and single site. This was agreed at the October working group.

Non engaged CPs with customers in the Pathfinder area: an awareness campaign has begun, working closely with the IMWG buddy and Openreach. An initial “hook” email has been sent and will be followed by a key information briefing.

November 08 work plan Communications working group – 7th November and will include an update on the switched-on door drop

evaluation ideas and methods

Reseller communications expert group – 14th November

A webcall on CPE is planned for 26th November

Refresh of the reseller area of the switched-on website

Further work on the awareness communications for those non-engaged CPs with customers impacted by Pathfinder.

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

1212

Contracts (MSA) as of 20th October 08RAG Status GreenKey Issues (For Discussion)• Progress made but require final

evidence on product launch process giving timely contractual documentation for next set of product launches

Key MilestonesSep/Oct AchievementsContinued to work through formal review.

Have had a productive session with the BTW MSIL product line

Have initiated review for WBC

Time (A) Cost (G) Quality (G)Customer

Sat. (G)Status: Information

(G)

Oct/Nov Work planExecute engagement calendar for formal review using agreed review guidelines

1313

WG Issues & RAGsWorking Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help.

The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert.

Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.

Indicator/Status Red Amber Green

Time Agreed key milestone date cannot be met

Agreed key milestone date in jeopardy

All milestones on track

Cost (resource) WG failing due to lack of resource

WG requires extra resource No additional resource required for WG

Quality WG failing against Key Processes Indicators (KPIs)

WG KPIs in jeopardy All KPIs on track

Customer Sat. Overall customer satisfaction rated as poor

Overall customer satisfaction rated as average

Overall customer satisfaction rated as good

Information Content not agreed causing critical delays

Content agreed but delivery date not agreed

Required content (to be) delivered to time