09 Calm Computing

8/12/2019 09 Calm Computing

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Calm Computing


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The Coming Age of

Calm Computing

Mark Weiser and

John Seely Brown


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Whyfor, Calm Computing?


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Computer Evolution



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Computer Evolution

Mainframes



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Computer Evolution

Mainframes

PCs



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Computer Evolution

Mainframes

PCs

Internet



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Computer Evolution

Mainframes

PCs

Internet

Mobile



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Computer Evolution

Mainframes

PCs

Internet

Mobile

Ubicomp



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What IS Calm Computing?


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Attention has two places:


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Center


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Center

Periphery


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Center

Periphery


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Center

Periphery

Calm computing moves

between center and periphery


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Center

Periphery




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Center

Periphery



Calm because


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Center

Periphery



Calm because

Periphery informs without overwhelming


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Center

Periphery



Calm because

Periphery informs without overwhelming

You can move to the center to get control


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When is something a Calm Technology?


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When it empowers our periphery:


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Easily moves from center to periphery


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Throbbing Apple light

My printer turns itself off


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Brings more details into periphery


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Teleconferencing


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Teleconferencing

Other examples?


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Example 1


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Example 1

Office door window


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Example 1

Office door window

Looking out to context

Looking in at occupant


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Example 1

Office door window

Looking out to context

Looking in at occupant

Privacy preserved


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Example 2


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Example 2

Dangling string


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Example 2

Dangling string

Provides network activity information


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Example 2

Dangling string


Brings invisible info into periphery


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Example 2

Dangling string



BUT


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Example 2

Dangling string



BUT

Does it stay in our periphery?


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Thought questions?

Whats missing in this

model?


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Thought questions?


model?

Is calm a defining

feature of Ubicomp?


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Thought questions?


model?

Is calm a defining

feature of Ubicomp?


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Unremarkable

Computing

Tolmie, Pycock, Diggins,

MacLean, & Karsenty


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What does it mean to be

invisible?


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Method


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Method

Home is different from the office


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Method


Ethnomethodologically-informed

ethnography


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Method



ethnography

focuses on the ways in which people make sense

of their world, display this understanding to others,

and produce the mutually shared social order in

which they live.


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Method



ethnography




which they live.

Basically...


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Method



ethnography




which they live.

Basically...

Live in peoples houses


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Method



ethnography




which they live.

Basically...


Think carefully about what

stuff means

GOAL: Understand home environment


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Method



ethnography




which they live.

Basically...



stuff means


Then: Examine the importance of

routines


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Method



ethnography




which they live.

Basically...



stuff means


Then: Examine the importance of

routines

Lucy Suchman

Anthropologist


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Scenario 1


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Scenario 1

Christine and Louise are next door

neighbors. Both mums with school kids.


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Scenario 1



A routine evolved.


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Scenario 1



A routine evolved.

Knocking is a message


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Scenario 1



A routine evolved.


Opening the door is a message


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Scenario 1



A routine evolved.



The door is a resource for coordination


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Scenario 1



A routine evolved.





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Scenario 1



A routine evolved.





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Scenario 1 (cont)


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Scenario 1 (cont)

Lessons learned:


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Scenario 1 (cont)

Lessons learned:

Some activities have meanings that are

used to coordinate routines


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Scenario 1 (cont)

Lessons learned:



Meanings are very specific to the

participants in a specific time and place

(context-specific)


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Scenario 1 (cont)

Lessons learned:





(context-specific)

Shared understanding exists so

participants dont have to explain anything.


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Scenario 1 (cont)

Lessons learned:





(context-specific)



Comments?


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Scenario 1 (cont)

Lessons learned:





(context-specific)



Comments?


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Scenario 2


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Scenario 2

Mom works in morning, hears alarmclock, doesnt comment about it, and

then tells her kids to wake up.


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Scenario 2



Alarm was


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Scenario 2



Alarm was

Not unusual


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Scenario 2



Alarm was

Not unusual

Notable


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Scenario 2



Alarm was

Not unusual

Notable

Unremarkable (literally she made no

remark about it)


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Scenario 2



Alarm was

Not unusual

Notable


remark about it)

So did this whole idea come from a woman ignoring an alarm clock?


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Scenario 2



Alarm was

Not unusual

Notable


remark about it)


Are these valid conclusions?


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Scenario 2



Alarm was

Not unusual

Notable


remark about it)



What if she was irritated or felt rushed? (Oh shite, gotta wake the bloody

urchins)


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Scenario 2



Alarm was

Not unusual

Notable


remark about it)



What if she was irritated or felt rushed? (Oh shite, gotta wake the bloody

urchins)

How can you design if reactions are unpredictable?


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Implications for Ubicomp


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How to design something so embedded, sofitting, so natural


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Invisibility: perceptual invisibility or

invisibility in use


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invisibility in use

Fit into the routine or action


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invisibility in use


Dont do it for the user, let them feel like

they did it themselves


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invisibility in use


Dont do it for the user, let them feel like

they did it themselves

Augment the action not the artifact

(necessarily)


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More implications


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More implications

Support routines


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More implications

Support routinesBUT... its context sensitive and SOCIALLY CONSTRUCTED


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More implications


Questions


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More implications


Questions

Is this AI-complete? (Awww, Crap)


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More implications


Questions


Can end-user programming save the day? (or just ruin it)


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More implications


Questions



Is there a real activity here that needs supported? (the scenario people

seem happy without ubicomp)


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More implications


Questions



Is there a real activity here that needs supported? (the scenario people

seem happy without ubicomp)

Maybe we shouldnt look at normal, boring people. (How about some Fruit

Loops?)

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09 Calm Computing