Keep Calm and Call On! IBM Sametime Communicate Softphone … · 2016-07-09 · Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple Frank Altenburg, IBM. Notes &

Notes & Domino –> mit Verse und On-Premises

AdminCamp 2015 – Sept. 21-23

Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple

Frank Altenburg, IBM



Agenda

Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication

toolSametime Softphone usage options based on your business

requirements



Voice and Video – an effective way to do business!Integrate real-time social communications into your business

environmentInstantly get connected to the person on the other end- with

just one click from your Sametime clientHelps to meet the ongoing demands of your everyday businessProvides a unified AV user experience



Agenda



requirements



What is a softphone?

A component of the Sametime Connect client Acts as an interface allowing you to dial numbers and carry out

other phone functionsIt is an integrated Sametime Computer Phone - supports

computer-to-computer, computer-to-telephone, or telephone-to-computer calls



Communicate through softphone - Computer is your phone!



Communicate through softphone......Allows for switching from voice to video and back with customizable layout optionProvides high definition audio and video outputGenerates continuous audio and video presence*Experience high definition audio and video*

- Software Multipoint Control Unit (MCU) enables up to six people in your video chat, simultaneously

- Industry-leading H.264 Scalable Video Coding (SVC) streams video efficiently through varied bandwidths

- Video Manager manages a pool of MCUs

Point-to-point audio and video on mobile devicesContinuous-presence audio and video for mobile devices

(* Only available in Sametime 9.0 and above)



Agenda



requirements



Sametime 9.x Voice and Video options

Sametime Communicate - for one-to-one video and voice chat

Sametime Conference - for continuous presence, multi-way video chat



Sametime Voice and Video optionsVoice and video for chatVoice and video for meetingsVoice and video in the extranet for anonymous accessVoice and video in the extranet for employees without VPNVoice and video systems from vendorsVoice and video with NATClick-to-conference using a third-party audio bridgeVoice and video with direct dialingGeographically distributed Video MCU Servers



Deployment scenario example #1









Sametime AV detailsThe standards-based (STUN, TURN, ICE) NAT traversal enables AV usage to

transcend an organization's firewallsBandwidth Manager makes rich media collaboration feasible by helping

maintain network QoS for critical applications.Smartphone users have more options nowSupport for dual adapters into a single Sametime infrastructure - improved

flexibility for integrating audio conferencing and enterprise video.Virtualization of IBM Sametime Unified Telephony for both the TAS and TCS

servers allows you to take advantage of consolidated IT infrastructure and hosted environments - helps reduce operating costs, increases resource utilization



Protocols used between AV components

LDAP and Media Manager: TCPCommunity Server and Media Manager: TCPSIP PR, Conference Manager, Video Manager and Bandwidth

Manager: SIPInternal client and Community Server: VPInternal client and Meeting Server: TCPInternal client and Video Manager and SIP Proxy Registrar: UDP



Sametime 9 AV deployment components



Sametime Audio/Video ComponentsPeer-to-Peer Audio/Video (Sametime Communicate)



Sametime Audio/Video Call FlowPeer-to-Peer Audio/Video (Sametime Communicate)



Sametime Audio/Video ComponentsMultipoint Audio/Video (Sametime Complete)



Sametime Audio/Video Call FlowMultipoint Audio/Video (Sametime Complete)



VMGR LB

VMGR LB

VMGR LB

IPSPRAYER

CF + PR

VMGR

VMGR

VMGR

MCU farm

MCU farm

MCU farm

VMGR LB/sprayer name updated instavconfig.xml. This is updated fromAdmin pages/SSC GA. Plan creation

order matters

Each VMGR LB routes to other VMGRs based on load

VMGR figures outWhich MCU to route

to

Client



Agenda



requirements



Different types of softphone callsStandard Sametime AVSIP-based calling (formerly called Sametime Unified Telephony

Lite)Sametime Unified TelephonySametime AV calls using external third-party adapters



Sametime Standard AV - How calling with Softphone worksUses either peer-to-peer or multi-way conversationsIn peer-to-peer, at login, a user's information goes to the SIP

Proxy/Registrar SIP PR is like a digital PBX that responds to things like who's available, who

can I call, and who's calling meUsers can send a SIP invite request to SIP Proxy/RegistrarUsers send information via the Session Description Protocol (SDP) about the

IP and port numbers and what type of call they want to haveThe call begins with the media stream flowing peer-to-peer through IPs and

ports negotiatedConference calls with more than two people - all the media traffic goes

through the Video MCU



SIP-based calling (formerly SUT Lite)Provides Sametime Unified Telephony experience using your existing

Session Initiation Protocol (SIP) infrastructureTurn the Sametime Connect client into a standards-based SIP softphoneUsers can place and receive calls to external phone numbers, video

conferencing systems or video conferencing endpoints from their desktop.

You can use VoIP, eliminating the need for desk phones, long distance charges

Configuration of the SIP trunking feature with third party audio/video equipment

Note: The SIP trunk is a two way path between Sametime Media Manager and the video or audio application



Things to know about SIP-based calling.....Allows users to make and receive SIP-based phone calls from

their installed Sametime clients with a third party audio/video bridge

Does not include incoming call routing, device hand-off, and so on

It relies on the Media ManagerNo new servers requiredConfigure SIP trunks from the SIP Proxy/Registrar componentSeparately licensed feature - builds on your Sametime Standard

deployment to add SIP-based telephony features



Deploying SIP-based calling using softphoneAllows Sametime users to make SIP-based phone calls to

phone numbers or video conferencing end points from their installed Sametime clients.

Deploying SIP-based calling requires:- Enabling the feature- Configuring Sametime to route outgoing calls to the appropriate

SIP endpoints- Configuring each SIP endpoint to route incoming calls to

Sametime(You need to configure the SIP trunks from the SIP PR to external systems)



SIP-based Calling - Components required

Media Manager

Conference Manager SIP Proxy/Registrar

No TCSPI adapter needed



SIP-based calling deployment



IBM Sametime Unified Telephony (SUT) Softphone

Unifies communications and collaboration capabilities without replacing your PBX system

Provides the integration of telephony across multi-vendor PBX systems resulting in a unified end-user experience, including integrated softphones; phone and IM presence awareness; call control and rules-based call management

Provides users with a consistent communications experience, with a single unified phone number that can reach any device; telephony presence; incoming call management; click-to-call, click-to-conference; and integrated softphone functions

Provides a middleware layer to enable telephony integration with multiple PBX backends to support your existing infrastructure



More on using SUT softphone....Integrates telephony into your company's greater

communications platformTelephony integration allows person-to-person as well as

multi-person interaction.SUT offers the immediacy of IM with telephone capabilities

on user desktops - users can collaborate with one another more effectively.

The middleware layer of SUT provides connectivity to multiple telephone systems – both IP PBX and legacy TDM systems



Simple SUT deployment



How do external TCSPI adapters work?Sametime supports the use of external TCSPI adaptersSametime Media Manager supports a single internal TCSPI

adapter called "Sametime Audio\Video Conferencing"In addition, you can deploy external TCSPI adapters; for

example, one to support audio, and another for videoTelephony Conferencing Service Provider Interface (TCSPI) is

a protocol used to establish audio and video calls.



Sample MyAV adapter integrated with Sametime



Sametime Softphone – helps cut telephony costs

Dual audio/video interface to deliver both built-in and third-party media capabilities in voice and video chats or in Sametime meetings

Conferencing easily integrated with existing hardware – leverage your existing infrastructureIndustry-standard audio and video codecs provide high-quality built-in AV services for a

collaborative experience.Audio/video based on the industry standard Session Initiation Protocol (SIP), improving

interoperability with third-party audio/video conferencing systemsNAT traversal allows AV to pass through firewalls and NAT'ed environments. This support

lets people engage in rich communications with any external parties in their network

Note: You can make use of Sametime Bandwidth Manager to allocate AV bandwidth limit for the calls to protect your network for mission critical applications/groups of users



Agenda



requirements



Sametime Clients used in AVConnect clientEmbedded Notes clientRich meeting client or web meeting clientMobile client

NOTE: Clients connect via SIP and data stream data via UDP



Making calls with SIP-based calling optionDifference between making calls with conventional Sametime

audio/video capabilities and Sametime Unified Telephony Lite Client is the use of SIP URIs

Just like a phone number identifies a telephone user, a SIP URI identifies a computer phone

Users can initiate calls from several areas of the UI - enter a phone number or a SIPURI, right-click options, Quickfind, Action Bar icons, Phonebook, Dialing keypad, Call History



Making calls with Sametime Unified Telephony option

Make and receive calls using the Sametime softphone or your traditional telephones

Call people inside or outside of your organization, even those who do not have IBM Sametime Unified Telephony

Get notified whenever someone is calling youRoute your calls to other devices, depending on your location

or other criteria



Demo



Connect to your social business - Mobile A/V support

Click to call Video (1 to 1 only)Click to call Audio (1 to 1 only)VoIP calls using SIP-based calling aka SUT-Lite (outgoing only)SUT calls using VoIP (outgoing only)



Mobile SIP-based calling SoftphonePlace a call via the Sametime softphone using SIP-based calling to any

phone numberOn phone device, there is no built in keypad in Sametime - user uses the

native dialerIf a phone number is dialed, and Sametime is logged into a SIP-based

calling enabled server, the user will be prompted if they want to use itIf the user chooses to make the call via SUT, then the call is placed via

SUT or SUT-Lite (whichever is enabled)User can also select device Phone itself as the method of placing calls in

the Audio/Video settings



Mobile SUT Calls Using Softphone on mobile devices

Previously SUT calls could only be made using a phone number as a ringback

In ST 9, we allow SUT calls to connect via the softphoneSUT call can occur over the network - similar to the Computer Phone on

desktop clientSUT uses softphone by default, but can be changed to use another

ringback numberIf a phone number is dialed, and Sametime is logged into a SUT enabled

server, the user will be prompted if they want to use SUT



SUT mobile screenshot



Additional Mobile Client FeaturesNew softphone capability on iOS and Android devices

- SUT Calls can now be placed without using cellular minutes- Incoming calls still not supported due to device power management

issues



Audio/Video functionality available for Mobile....

Audio / Video client supportiOS 6 and 7Android 4.0 and greaterAudio only on phone devices (iPhones and Android phones) –

video supported for tablets

Note: Above features are for ST 9



Concluding remarks.....

Next time you pick up your phone to make a call, think about what Sametime softphone can do for you!



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Questions?

Documents

Keep Calm and Call On! IBM Sametime Communicate Softphone … · 2016-07-09 · Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple Frank Altenburg, IBM. Notes &