05a_worksystem typing

8/7/2019 05a_worksystem typing

1/17

Name: Queenie 50521735, Violet 50519881

Figure 3: Work system snapshot

English Proof-Reading Service

Customers Products & Services

* Student

* Job applicant

* Postgraduate candidate

* Editor(Professors)

* Anyone needs proof-reading service

* Ameteur writer

* Proof-Reading (24 hours, express)

- Business Writing

- Academic Paper - Fiction & literatures

* Proof-Reading (Normal)

- Buz writing

- Academic Paper

- Fiction & Literatures

Work Practices (Major Activities or Processes)

* Administrative Assistants collect and receive enquiry from the potential customers.

* Administrative Assistants sort, schedule and coordinate service between clients and professor

* Or Administrative Assistants follow up the enquiry

* Vustomer submits document online

* Administrative Assistant confirm price and turnover time to complete editing

* Professors edit document

* Administrative Assistants / Professor sents complete document back to customer.

Participants Information Technologies

* Editor (free-lacer)

* Web Master

* Academic Professions

(e.g. Professor)

* Administrative assistant

* Service Package info

* Payment

* Procedure (Submission)

* Terms & conditions of use

* Sample documents (Before-and-after)

* Recuritment info

* Internet

* Fax

* Bank Payment System

* CRM

* Adv. Engine* Telephone

* Email


2/17

Name: Ronny Wong, Raymond Tam, Melanie Wong


IPO Offering via Internet Banking


- Bank A/C Holder

- E-banking officer

- IPO Banking officer

- Approval or denial of allocation of shares

- Re-deposit of extra funding


- Customer sends request to Banking to buy IPO

- E-banking officer sens request to IPO Banking officer

- IPO Banking officer sends request to Underwriter

- Underwriter officer allot shares + informs the bank

- IPO Bank officer inform customer about allotment

- IPO Bank officer re-deposit extra (refund) to customers + deposit shares to customer's account

Participants Information Technologies- Bank A/C Holder

- E-banking officer

- IPO Banking officer

- Underwriter officer

- Applicant's A/C balance, stock

price, quantity requested

- Award no. of shares

- T& C of the shares + refund

- Internet

- Web server

- internet security / vertifivation


3/17

Name: Hlda Cheung 92185914, Emily Kwok 96014325


etms of Expeditors - logistics company


- Shipper and consignee (local/overseas)

- Operational staff

- Marketing and sales staff

- Accounting staff

- Cargo movement

- Customs brokerage service

- tracking service- track & trace system


1. Marketing and Sales staff setup "Standard Operation Procedure" with customers

2. Marketing and Sales staff work out "Standard Operation Procedure" with operation staff

3. Operation staff input customer's information into e.tms for processing the waybill & invoice

4. Accounting staff check invoice date for e.tms to follow up payment

5. Status of shipment will be updated in e.tms for customer to trace/track.

Participants Information Technologies- Admin assistance

- Shipper and consignee

- Operational staff

- Marketing & sales staff

- Accounting staff

- Customer's commercial doc

(Commercial invoice & packing

list + statements)

- terms & conditions of rates &

liabilities

- Ordinances of regulartory parties

- Finanacial condition & market

prospects

- sailing / Flight schedules

- buying cost provided by carriers /

shippinglines / airlines.

- Telephones

- Intranet

- Internet

- EDI (electronic data

interchange)


4/17

Name: IP, Cynthia; Wong, Alix


Beauty Salon System (Slimming section)


* Patrons

* People who make enquiry * BMI measurement

* Fat Ratio Calculation

* Personal weight control scheme * Explanation of scheme

* Dietry Advice

* Booking of Personal Consultants


* Consultant identify personal weight control scheme.

* Consulting sessions between Consultants & Patrons

* Presentation of proposal & agreement of patrons + Billing & Payment

* Consultants work with facilities officer, Nutritionist

* Booking of weight control sessions / services

* Periodical re-assessment


- Consultants

- Nutritionist

- Patrons

- People who make enquiry

- Accounts Receivable Staff

- Administrative Assistant

- body check record

- BMI

- Fat ratio

- weight records

- consultancy service consumption

(no. of sessions available)

- BMI / fat-ratio calculator

(Evaluation tools)

- payment system

- Internet

- Telephones

- Internal Database


5/17

Name: Phoebe Chu 96014638, Bonny Chau 92185750, Samuel Chan 50521016


Fedex Express - Delivery System


- Shippers

- Internal staff e.g. operators

- customer services officers

- Consignees

- Ordering and delivery tracking

- Quotation

- Shipment documents - Warehouse management

- Receiving


- Shippers request quotation and delivery schedule

- shippers place orders

- Couriers collect the goods from the shippers

- Operational staff receive and store the goods in the warehouse

- Operational staff arrange appropriate flight for delivering the goods based on shippers' requirements

- Upon the arrivals of goods and operational staff arrange the delivery

- Shippers or Consignees check the status of delivery if necessary- Consignees sign to confirm upon receive


- Customers services

officers

- Operators

- Couriers

- Sales representative

- Process improvement

team

- Shipment ordering data

- Quotation

- Shipment documents

- Delivery notes

- Terms and conditions of

shipment

- Internet

- Telephones

- Handheld

- Shipment checking system e.g.

Global positioning System

- Routing decision making

system


6/17

Name: ChanLima Lalitkamonsuk, Corey Ho, Chu Wai Man (50526189)


Account Payable System


1. Local staff

2. Supplies

3. Debtees

4. AP department

5.Treasury (IS)

1. Approval in the account payable

2. Automatie payment

3. Rejected Payments


1. Local staff from ranking countries and original invoices to Account Payable staff in HK

2. A/P input data into Oracle System

3. A/P matched invoice with P.O.

4. Oracle generates payment fie -> print out "cash requirement report"

5. Inform Treasury department in Dollar amount for fund needed

6. Treasury checks if we have sufficient fund for particular unit / country- Yes -> okay to pay

- No -> looking for loan (Study cash flow forecast)

7. AP uploads paymen tfile to "FTP" Path

8. TS go to path and up load info to CitiDirect

9. TS seek out for appropriate approval / on line only

10. TS confirm correctness & Finally send file to Citibank

** Remarks: AP = Account Payables, TS = Treasury


1. Local staff

2. Citibank3. Suppliers

4. Account payable staffs

5. Authorigor

6. IT Staff

7. Treasury staff

1. Invoices

2. Purchasing order3. Bank Statement

4. Cash flow forecast

5. Approval limit

1. CitiDirect

2. Oracle Finanacial3. Internet

4. Telephones


7/17

Name: Scarlett Chan Lai Wah 50520173, Agnes Au Mei Yee 93590046, Arron Zhony 50656967



1. Target customer pool (Bank customer

data base, select young age & good

income class clients)

2. General public customer pool (All

peoples can log in HSBC web site)

- online personal insurance application

- Explanation of the insurance plan details

- Policy document & approval certificate from internet

- payment proof: transaction ref. no.


1. Overview of the terms & condition of the policy, cover details

2. Quick quotation of premium price

3. e-application

4. show customer service hot line tel no. for further enquiry

5. credit card payment for premium through internet bankings system & authorization

6. Print out instant approval certification & payment receipt.

Advantages of this business system

- instant approval to promote business efficiency

- General additional revenue for other sector (i.e. the credit card center) of the same group/company

- Convenient for applicant

- Save time (both applicant & company)

- Save cost (paperless, decrease human effort)

Disadvantage of this business system

- personal touch / content, customer relationship is weekend

- impact on marketing sales staff since sales opportunties shifted / by pass via e-system

- expectation gap due to misunderstanding of the product detail, that arouse client complain. Complainfrom client may cause impact in long time company image.


- credit card center staff

- insurance department staff

- IT support & development

team

- marketing department

- product development

team: logistic, prodct,

pricing, marketing &

instant approval criteria

- applicant's details

- policy contents

- market e-mail for target customer

- terms & conditions of the policy

& product

- Browser base web site

- E-mail

- Internet

- Tel (customer service hotline

enquiry)

- credit card payment system

- e-banking system


8/17

Name: Allie Siu 50594008, Lee Ho Kuz 95088680, Antonio Chan 91881099


Event Management System


- corporate clients

- producer

- administrator

- Event specialist

- Types of event, e.g. Exhibition, Gola Dinner,

Conference, Road Show.

- Venus

- Requirement of decoration e.g. Effect, lighting, PA

System, Background


- Clients brief event specialise for their event needs.

- event specialist discuss with producer and Administrator for the best solution to the client.

- Producer create the event proposal with budget information

- Event specialist present the proposal with creative idea to corporate client

- corporate clients provide feedback for minor changes

- Event specialist gather information with Administrator & Producer

- Corporate clients approval for the revised proposal & repitch(?)- Producer start process the show with the items in work order

- administrator keep check press & budget during implementation & before show day

- If everything OK, shows/event will be in schedule


- Corporate client

- Producer

- Events specialist

- Administrator

- Project assistant

- Terms & conditions

- vendor information

- Manpower Allocation

- Licensing info

- Venues requirements

- insurance info

- PA System

- Video Conference

- Internet

- Intranet, Skype

- telephone

- Powerpoint- Production software


9/17

Name: Chung Chi Keung, Terry 50520542, Co Beng Yu, Peter 88000763


For A Pre-shipment Inspection of a 3rd Party Inspection Company


- shipment owner & their related

teammate if any, like technical,

shipping team, marketing & so on

- Inspectors of the inspection company

- Accountant of the inspection Co.

- Suppliers / Manufacturers

- Pre-shipment inspection service

- inspection report


- Customers provide their agreed P.O. copies with their suppliers / manufacturer(s) & an approval

inspection reference samples (for new product only)

- Supplier(s) / manufacturer(s) inform inspection company about the inspection date by using inspection

booking form through fax / e-mail when the shipment ready

- Conduct inspection as per the fixed & agreed schedule.- Issue inspection report once the inspection finished to customer(s), supplier(s)/manudacturer(s) by e-

mail.

- Accounts department issue e-invoice to charge customer as per agreed charge rate

- customer settle down the inspection payment as per the agreed time frame.


- Shipment Owner

- Supplier(s) / Product

manufacturer(s)

- Inspector

- Inspection report typewriter

- QA manager for

Inspection result approval

- Accounts

- Invoice / P.O. copies from

cutomer

- Product specification / customer

requirement

- Job invoice to customer afterinspection

- Spreadsheets

- Internet

- Telephones

- e-mail

- Fax


10/17

Name: Chow King Sze 50289630, Edward Wong 50520081, Lip Oi Yan 50521378


Offshore Online Betting System


Outsider

- Gamblers

- Sharklonaners

- Money Laundry parties

Insider

- Account creating officer

- Loan arrangement officer

- Risk management officer

- Security officer

- Betting monitoing staff

- Betting (on-line)

- On-line sharkloan services

- Money Laundry arrangement - Personal data verification

- Potential loaner search services

- approval of services application

(accept and reject betting loan application or money

laundry arrangement)

Work Practices (Major Activities or Processes)- Loan arragement office identities loser need a loan as well as the parties need to lend money with

extremely high interest rate

- Loan arrangement officer as a coordinator to help both parties to reach loan agreement through

coordinating the both parties

- Loan arrangement officer drawn up the loan package when agreement was reached

- Submit the loan agreement to the risk management officer / security officer for vetting

- Loan arrangement officer informs the outcome of application to both sharkloaner & money borrower


- Gamblers

- Sharkloaners- Money Laundry parties

- Risk management officer /

security officer

- Applicant address

- Applicant family particulars- Loan term

- outcome if the loaner do not pay

back.

- GPS + GIS (Global information

system)- Internet phone

- Internet

- Decision Support Software

- Database for Sharkloaner / great

Gamblers / Money laundry

parties / gangs


11/17

Name: Gary Chan 50545850, Jim Wong 50315731, Alex Tong 50443279


POS System of Retailing


- Cashier Staffs

- Buyer

- Sales manager & Supervisors

- Designer

- Logistic staffs

- Consumer

- Sales information

- Payment settlement with customers

- Inventory control - Providing decision-making information (e.g. chart

etc)

- CRM

- Payment Settlement with bank


- Input sales data by cashier staffs

- Provide "exchange" or "refund" services if necessary

- Input customer's information (e.g. Name, Address, Contact no.) for membership program

- Retrival of customers information for VIP promotion or update

- Retrival of sales data from buyer & logistic staffs to do replenishment (?)- Division managers retrive the sales information for marketing decision

- Designer use information to predict the trend


- cashier staff

- buyer

- bank

- sales manager

- designer

- logistic staffs

- Sales Information

- Customers Information

(Name, address, references, etc.)

- payment Information

- inventory Information

- spreadsheet

- barcode reader

- RFID

- Decision support software for

marketing decision

- Internet

- Payment gateway

- ERP including CRM


12/17

Name: Mon Ng, Margaret Lee


Order Tracking System


- oversea subsideries

- customer services team (CS team)

- HK officers

- purchase summary

- PO status report

- Order status follow up- inspection date tracking


1. CS team receive PO from oversea subsideries input into system

2. CS team ask supplier to advise plan inspection date

3. CS team confirm supplier with actual inspection date

4. CS team arrange inspectors to perform inspection.

5. CS team ask overseas subsideries to release shipment

6. CS team ask supplier to shipment details

7. CS team generate PO status reports for overseas subsideries

8. CS team generate purchase summaries to HK offices


CS team

HK others

- Po Information

- vendors d-base

- subsideries data-base

- spreadsheet

- E-mail

- Telephone

- Fax


13/17

Name: Loretta Li, Gerald Ma


UPS - Parcel delivery and tracking system


- individual clients

- corporate or government clients

- client service representatives

- parcel dispatch and delivery personnel

- on time collection and delivery of parcels

- tracking capability during delivery process


- client calls hotline or walks into service centre for delivery quotations

- After confirmation of terms, UPS sends collection staff to pick up the parcel from client's location and

assign receipt and tracking ID

- collection staff bring the parcel to central warehouse for dispatch assignment

- dispatch control assigns fastest routing automated business intelligence capability

- parcel is sent through assigned routes e.g. trucks -> air -> trucks -> destination

- UPS client can use the web to track location of parcel 24 x 7


- individual clients

- corporate or govt clients

- client service reps

- parcel dispatch & delivery

personnels

- competitors acting as

clients to understand

process

- internal accountingadministration

departments of UPS

- warehousing staff & UPS

- client detail and destination detail

- electronic receipt

- tracking I.D.

- terms and conditions

- routing intelligents

- transportation logistic assignment

- order qoutation confirmation

- payment confirmation

- GPS tracking

- wireless handheld devices used

by delivery staff with GPRS

capability

- business intelligence analytics

to assign routing

- web or phone access to service

or tracking


14/17

Name: Kelvin Tang, Anja Borring


Buying system of food


* Internal customer

- student

- staff

- teacher

* External customer

- Guest

- food

- drinks


* Customer go to the menu of today and select an items

* Queue up in front of the cashier

* Tell cashier what the items

* Cashier type and print out a recipts of selected food

* Bring the recipt to the correct good counter to collect the food* Queue up again and pick up the food


* Cashier

* Internal and External

customer

* Staff to serve the good

* Prices of items

* Record of receipts

* Telephones

* Cashier machines

* Octopus System


15/17

Name: Amy Tai 93112073, Mark Ip 90922155, Samuel Mok 50176253, Frank Shek 94904719


Investment system


- investor

- fund manager

- relationship manager

- agreement

- transcation document

- investment products- investment advise


- Relationship manager identifies the businesses opportunities

- Relationship manager & client negotiate terms & conditions

- Relationship manager & client confirm the investment fees

- Sign investment afreement

- Excute the investment agreement

- clients transfer assets to investment company to start investing

- Fund manager make the decision to invest for clients

- trafer place the investment order- operation department produce regular investment report to clients


- investor

- fund manager

- operation department

- trader

- investment report

- terms and conditions of

investmet

- market prospects

- spreadsheets

- internet

- telephones

- bloomberg

- decision support software for

investment evaluation


16/17

Name: Karen Lo 50520112, Fang Oi Chrissy 50650557, Maggie Li 50651867


Swile Resources Ltd. - Credit approval for footwear wholesales


- Corporate customers

- Sales excutives

- Credit officer

- Financial controller

- Approval or denial of the credit application

- Explanation of the decision

- Credit status evaluation


- Sales executives identifies potential corporate customers that want to sell the footwear in their retail

outlets & vice versa

- Sales executives negotiate the trading terms

- Sales executives assembles a credit application for submission to the credit officer

- Credit offices evaluate the credit application witht he supporting of company search & legal search

result

- Financial controller approves or denies the credit application- Sales executives conveys the decision to corporate customers


- Sales executives

- Corporate customers

- Credit officer

- Finanacial Controller

- Applicant's Financial statements

and market prospects

- company search & legal search

result

- credit limits & credit approval

assessment

- spreadsheets

- Internet

- telephone

- fax

- E-mail


17/17

Name: Lau Wing Kit 50104128, Eric, CM Tang 50545419, Raymond Lam 50520787


For product submitting, teaching and reporting system.


- Retailers

- Manufacturers

- Purchasing Companies

- Customer Services Department

- Product testing status

- Prodcut testing reports or certificate of compliance


* Retailers provide purchase order information to use through EDI system

* Manufacturers get the purchase order from retailers and then send samples to laboratories for testing

* Laboratories get samples and log into system

* Laboratories perform tests

* Laboratories upload test results into web page

* Report generation Department generates report and upload into webpage

* Retailers and manufacturers get the results and reports from web page* Customer Services Departments reply enquiries through e-mail and information retrieves from system


* Operation Department

- sample control department

- Testing Laboratories

- Report Generation

Department

* Retailers

* Manufacturers

* Purchasing companies* CS Departments

* Sample Descriptions

* Testing requirements

* Test turn-around

-time

* Status

* Results

* Internet Access

* Webpage/Technology

* EDI

*Automatic Report Generation

* E-mail / Telephones

Documents

05a_worksystem typing