The Results Washington

Experience: Driving Results with

Data and Collaboration

May 19, 2016

NationalNat

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RESULTS WASHINGTON | History

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RESULTS WASHINGTON | Our Story

Concept “Secret Sauce”

Lessons Learned & Challenges

CONCEPT 1 | One Strategic Direction

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CONCEPT 2 | Partnerships

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Chief of StaffDeputy Chief of Staff

RESULTS WASHINGTON GUIDING COALITION Decision making authority (accountable & responsible)

Governor

Results WA Office

Design Team

Executive Team

Goal1 Goal

2Goal

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Goal4

Goal5

CONCEPT 3 | The Conversation

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CONCEPT 4 | Engagement

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CONCEPT 5 | Voice of the Customer

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CONCEPT 6 | Transformation

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CONCEPT 7 | Transparency & Telling the Story

CONCEPT 8 | Agency Partner Experience

Graphic Design: WA Employment Security Dept.

Governor

Director

Assistant

Director

Managers &

supervisors

Front line

team

Goal

Maps

Agency

Maps

Division

Maps

Program

Maps

Graphic design: WA ESD | Design concept: Ariana Wood, Senior Lean Consultant, Lean Transformation Services, WA DES

Connecting Employees’ Work with the Governor’s Goals

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CONCEPT 8 | Agency Partner Experience

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CONCEPT 8 | Agency Partner Experience

FEAR

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QUESTIONS