Presented by: Nick Kenn

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O P T I M I S I N G T O I M P R O V E C U S T O M E R E N G A G E M E N T T O D AY A N D I N T O T H E F U T U R E

Smarter e-Commerce

RB MARKETPLACE

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A THREE-SIDED MARKETPLACE BETWEENT ARTISTS, CUSTOMERS AND FULFILLERS

CUSTOMERS

600,000+ 2.9M 11.5M

CONTENT

3rd PARTY FULFILLERS

ARTISTS

15 FULFILLERS (23 locations), 63 PRODUCTS

ACQUISITION

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MAKING THE MOST OF WHAT YOU ALREADY KNOW

Searched “cat t-shirt”

Searched “cat t-shirt” and compared products

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CONVERSION

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Mobile pages that are 1 second faster experience up to 27% increase in conversion rate

CONVERSION

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SEAMLESS CHECKOUT

Standard Players

But DON’T FORGET!

RETENTION

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MOBILE (APP) EXPERIENCE IS KEY

e.g. AR

Remember ME

And remember to REACH OUT

FUTURE?

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NEW PLATFORMS, BIG PLAYERS

VOICE as an Acquisition Channel

Impact of PRICE on conversion

SHIPPING and SERVICE expectations