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Copyright 2005, BMC Software, Inc. All rights reserved.

BMC Event Management

Unit 1 Impact Solutions Concepts


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Impact SolutionsConcepts


Unit Objectives

Explain the following concepts:Event managementImpact Solutions componentsEvent processingService management


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What is an Event?

A change in a resource (something happens) Can occur anywhere on company resources Can be generated by

SoftwareHardwarePeripherals

Reflects the state of the monitored resource


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What to Expect in an Event

A message An event type A hostname or IP address An object

A timestamp A severity A status

Note: The data available within an eventdepends on the event source.


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Other Event Examples

Action Event Generated

User A logs in at 8:29 a.m. User_LoginUser B tries to log in at 8:42 a.m.,but incorrectly enters password

Login_Failure

Someone tries to log in as root, butincorrectly enters password

Root_Login_Failure

A database application fails App_Down A database application server goesdown

Host_Down

A printer runs out of paper Printer_No_PaperMachine 1s C: drive reaches 95%

capacityMax_Capacity


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PATROL_EV;

mc_host =STO-WIN-05.bmc.com;mc_incident_time =0x4024f008;mc_object ='C:';mc_object_class =NT_LOGICAL_DISKS;mc_parameter =LDldDiskTimePercent;msg ='Alarm #2 of global parameter ''LDldDiskTimePercent'' triggered on

''NT_LOGICAL_DISKS.C:''. 69


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Example: SNMP Trap

SNMP_AUTHENTICATION_FAILURE ;

snmp_community ='public';

snmp_enterprise =1.3.6.1.6.3.1.1.5.5;

snmp_enterprise_str ='sysUpTime';

snmp_error_index =-1;

snmp_error_status =-1;snmp_request_id =-1;

snmp_source_addr ='198.170.128.199';

snmp_specific =0;

snmp_time_ticks =5;

snmp_trap_type =4;

snmp_trap_type_str ='authenticationFailure';

snmp_version =0;

END

Event type, or class

Informationspecific to theSNMP trap


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Why it is Important

Effective event management can provide numerousbenefits, such as:

Reducing data, and thus eliminating event stormsIdentifying duplicate messagesReceiving adequate information about network activityDrawing relationships among eventsDetermining resource availabilityReducing administrative overhead of the process


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Service Management

Identify, define, and manage services within thebusiness Visualize, understand, and manage the impact of

IT resources on the business

Software tools require:ScalabilityEase-of-use, such as in templatesIntegration with related toolsets

ImplementationOutput (including volume, frequency, and granularity)Existing and relevant data sources


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Event Management Features

Processing thousands of events simultaneously

Capturing details from the event source Incorporating self-management functionality Auditing events Performing most functions locally Supplying event processing metrics Providing data editing capabilities Presenting events through Impact Explorer


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BMC Impact Solutions Components


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BEM vs. SIM


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Impact Explorer (IX)


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Impact Solutions Summary

Facilitates intelligent and distributed event andservice management Can handle thousands of events simultaneously Can present events and service components to

Impact Explorer operators Captures details from event source Performs most functions locally


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Unit Summary

This unit covered the following topics:Event managementImpact Solutions componentsEvent processingService management


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Lab Introduction

No lab on Unit 1

Documents

01 Concepts DL