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    Copyright 2005, BMC Software, Inc. All rights reserved.

    BMC Event Management

    Unit 1 Impact Solutions Concepts

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    Slide 1-2

    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Unit Objectives

    Explain the following concepts:Event managementImpact Solutions componentsEvent processingService management

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    What is an Event?

    A change in a resource (something happens) Can occur anywhere on company resources Can be generated by

    SoftwareHardwarePeripherals

    Reflects the state of the monitored resource

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    What to Expect in an Event

    A message An event type A hostname or IP address An object

    A timestamp A severity A status

    Note: The data available within an eventdepends on the event source.

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Other Event Examples

    Action Event Generated

    User A logs in at 8:29 a.m. User_LoginUser B tries to log in at 8:42 a.m.,but incorrectly enters password

    Login_Failure

    Someone tries to log in as root, butincorrectly enters password

    Root_Login_Failure

    A database application fails App_Down A database application server goesdown

    Host_Down

    A printer runs out of paper Printer_No_PaperMachine 1s C: drive reaches 95%

    capacityMax_Capacity

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    PATROL_EV;

    mc_host =STO-WIN-05.bmc.com;mc_incident_time =0x4024f008;mc_object ='C:';mc_object_class =NT_LOGICAL_DISKS;mc_parameter =LDldDiskTimePercent;msg ='Alarm #2 of global parameter ''LDldDiskTimePercent'' triggered on

    ''NT_LOGICAL_DISKS.C:''. 69

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Example: SNMP Trap

    SNMP_AUTHENTICATION_FAILURE ;

    snmp_community ='public';

    snmp_enterprise =1.3.6.1.6.3.1.1.5.5;

    snmp_enterprise_str ='sysUpTime';

    snmp_error_index =-1;

    snmp_error_status =-1;snmp_request_id =-1;

    snmp_source_addr ='198.170.128.199';

    snmp_specific =0;

    snmp_time_ticks =5;

    snmp_trap_type =4;

    snmp_trap_type_str ='authenticationFailure';

    snmp_version =0;

    END

    Event type, or class

    Informationspecific to theSNMP trap

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Why it is Important

    Effective event management can provide numerousbenefits, such as:

    Reducing data, and thus eliminating event stormsIdentifying duplicate messagesReceiving adequate information about network activityDrawing relationships among eventsDetermining resource availabilityReducing administrative overhead of the process

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    Slide 1-9

    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Service Management

    Identify, define, and manage services within thebusiness Visualize, understand, and manage the impact of

    IT resources on the business

    Software tools require:ScalabilityEase-of-use, such as in templatesIntegration with related toolsets

    ImplementationOutput (including volume, frequency, and granularity)Existing and relevant data sources

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    Impact SolutionsConcepts

    Copyright 2005, BMC Software, Inc. All rights reserved.

    Event Management Features

    Processing thousands of events simultaneously

    Capturing details from the event source Incorporating self-management functionality Auditing events Performing most functions locally Supplying event processing metrics Providing data editing capabilities Presenting events through Impact Explorer

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    BMC Impact Solutions Components

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    BEM vs. SIM

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    Impact Explorer (IX)

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    Impact Solutions Summary

    Facilitates intelligent and distributed event andservice management Can handle thousands of events simultaneously Can present events and service components to

    Impact Explorer operators Captures details from event source Performs most functions locally

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    Slide 1-15

    Impact SolutionsConcepts

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    Unit Summary

    This unit covered the following topics:Event managementImpact Solutions componentsEvent processingService management

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    Impact SolutionsConcepts

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    Lab Introduction

    No lab on Unit 1